Reviews

Review Details

• Review fromZuhall N.

  Date: 01/23/2023

  1 star
  I have been living with leaky windows for over two years now and I have gotten in contact with window world for the last two years with no solution. Ive called over 30 times. Ive dealt with mold, damage to my Persian rugs and damage to my Italian furniture in two living rooms. The current rain situation has caused water damage, mold, and rust. I had recently replaced the furniture and rugs and again the water leak has damaged them due to the negligence of window world. The warranty is useless if the company doesnt stand by it. Do not use this company to install your windows. Ive lost more money in damages than I paid to replace all my windows. Its better to go with another company. My whole home has been damaged due to the leaky windows. I recommended this company to all of my neighbors when I first had the windows installed. Ive given them so much business but they have lost my business. I waited two years for a solution and the company did not care. After giving them multiple chances to fix the problem I was unable to get anywhere I decided to finally leave a review.
  

  Window World of San Diego

  Date: 01/24/2023

  Hello, this is *** the ** of Operations with Window World. We document everything in the system and I do not see any notes that you had called in. Can you please email me @ *************** so that I can get your contact info and send someone over right away to resolve the issues with your windows. You can also call my direct phone number which is ************. Thank you very much - *********************

  Zuhall N.

  Date: 01/24/2023

  I have a record of all call logs and text messages between Window World and myself with confirmation from window world via text that they have received multiple documents I have sent them. In the last two years I have spoken to ******, ****, ****, *****, ***** and countless more. ***** said she would reach out to you ********************* but you did not respond and she left you a message about my leaky windows. When you didnt follow up she called me and said she reached out to one of the owners and then to the other owner ***** who also didnt care to follow up. Today I got a call from ****** after leaving a review on BBB and he informed me ***** is no longer working with the company. ****** sent his repair guys around April 2022 to fix some of the issues and get serial numbers of the windows to order parts. A year later and nothing has changed but the leaks have gotten worse and have caused more damages to my home in addition to the damage that was previously caused. Nothing was fixed and no windows were ordered to be repaired or replaced. Implying that a customer is lying and you have no record of countless calls is not a solution. I didnt even email you with my contact information and someone got in contact with me from Window World so clearly you have a record of my calls. Hopefully this time we can find a real solution and Window World will take responsibility for the horrible customer service and low quality windows and faulty installation.
  

  Window World of San Diego

  Date: 01/24/2023

  Hello *****************, thank you for the response. I do apologize, I had not received a message about your project or things would have been handled a long time ago. I am glad that ****** reached out since ***** and **** are no longer with Window World. I know ****** is setting up a time to go out and take a look at your windows to see what is causing the leak so that we can rectify this issue. ****** is very good and has been installing Windows for years. I look forward to ****** reporting back to me on what he finds so that we can figure out next steps to resolve any leaking issues. Thank you very much - ********************* ************

• Review fromTerri & Allen S

  Date: 01/13/2023

  1 star
  I gave it a 1 start because there isnt 0. Window world has been to my house 4 times to measure new screens and have yet to get the measurements correct. Its taken them this long to make screens and appointments. There are only 7 screens to replace and ************** sliding door screen fits probably because its almost generic. Also I was sent a text message stating someone would be at my house at 8 am to install. At 8:45 am no show so I called and ***** the receptionist said oh its from 8-noon. I said that wasnt specified in the text you sent it just states 8 am. There is a lack of communication with ***** to her staff. Shes not very friendly and always says No Problem in steady of youre welcome. Well it is a problem because they cant get the right screens for my windows. They might want to measure the screens when they arrive at their warehouse before sending someone to TRY and install. So I am waiting again for a return phone call and guessing they will try again. Maybe 5 tries will be the charm.
  

  Window World of San Diego

  Date: 01/24/2023

  Hello *****************, my name is *********************, and I am the ** of Operations at Window World in San Diego. I do apologize for the incorrect screen sizes. I do see that ***** ordered the correct sizes and the incorrect sizes were sent by the manufacturer. I found out that the manufacturer does not make these screens anymore. I also spoke to *****, and she will be reaching out to get you scheduled so that we can custom make your screens for you.I also see that you purchased your windows 17 years ago and this project was installed by the previous Window World owners. We honor our warranties and we are going to make it right and custom make new screens for your windows. We are the only Window company that I know of that has a lifetime screen warranty and we will complete your screen service. Thank you very much for your patience during this process as we make it right and fix any issues that you have. Respectfully,********************* ************