Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 wigs very nice looking based on pictures and descriptions but what was rec'd was the complete opposite of description and photos. Poorly made and not according to the description online.Contacted customer support for a refund and they said they would remake one and pay attention to detail and I could pay more money.I said no I wanted a refund. Nothing after that

  Business Response

  Date: 07/19/2025

  Hello
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver: Mr ****
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, Anhui Province, **********;
  Postal Code: 230011
  Phone Number: 18956560706
  The item must be in new condition. Please send it back by ****. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep them, we'll refund you $*****'s cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  *******

  Customer Answer

  Date: 07/20/2025

  I do not want them to remake the wigs 

  They are scammers and I will not pay more money for them to try and do better 

  I want to send back the two poorly made wigs for a full refund 

  Business Response

  Date: 07/21/2025

  Hello
  We sent e-mail to the customer with the return address, but got no reply.
  Please contact us by mail.

  *******
  

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $100 for what was stated to be human hair. When I received the wig, the color was off. They would not give a refund of more than 15%. Then, when I tried to dye the wig, I discovered it was not human hair. They said the factory told them it was and that they added chemicals to improve it. So ridiculous

  Business Response

  Date: 07/10/2025

  Hello

  As you previously agreed, we'll refund you $15, and you keep the wig or donate to others.

   

  ******

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received 2 wigs from this company and neither met expectations. I kindly requested a return label to return the products 5 times. Each time I ask, they beg me to reconsider & offer a partial refund/exchange/new wig for reduced price/etc. One alternative offer to resolve the matter I can understand, but more than that is unprofessional and unacceptable. I have stated multiple times in no uncertain terms that I want a FULL refund. I need the return address.

  Business Response

  Date: 06/26/2025

  Hello
  
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  
  Of course, if you do want to return it, we'll provide you our return address:
  
  This is our return address:
  
  Receiver:***** ****
  
  Address: ********************************************************************************************************************************************br>
  **********, **************, **********;
  
  Postal Code: 230000 
  
  T: 8613739277679
  
  The item must be in new condition. Please send it back by ****. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  
  If you decide to keep them, we'll refund you $*****'s cost effective. Please kindly consider it.
  
  Your kindly understanding and cooperation will be appreciated.
  
  Sincerely
  
  ******

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:Business Name: Wigsdo Date of Purchase: May 17, 2025 Order Received: June 10, 2025 Complaint Type: Product Not as Described / Misleading Advertising Desired Resolution: Refund or Correct Replacement Complaint Description:I placed an order on May 17, 2025, with Wigsdo for a product advertised as a "Curly 4'' Boycuts Lace Front Short Hair Wig" in a natural salt-and-pepper style. The website showed a short, defined,tightly curled wig with a realistic lace front suitable for everyday wear.However, what I received on June 10, 2025, was nothing like what was advertised. The wig that arrived was bulky, with loose, costume-like curls and no visible lace front. The style was entirely different - rounded, puffy, and unflattering - closer to a novelty or theatrical wig than the sleek,tapered pixie shown on their site.I reached out to the company for a resolution, but there has been no appropriate response. This is clearly a case of false advertising and bait-and-switch sales tactics. I am requesting a full refund or a correct replacement that reflects what I paid for.I have documented proof of both the advertised wig and the product I received, including photos of each.Desired Resolution:- A full refund of my purchase OR - A correct replacement wig that matches the advertised product

  Business Response

  Date: 06/25/2025

  Hello,
  I‘m sorry that you are not satisfied with our product.
  We accept returns and exchanges.
  We have sent you emails but have not received a response from you.
  If you have any questions, please contact us by email, not BBB.Thank you!

  Mildred

  Customer Answer

  Date: 07/08/2025

  Wigsdo continues to avoid responsibility by repeating their return policy, offering only partial refunds, and requiring me to ship the item back to ***** at my own cost even though they imply U.S. operations on their website.
  
  The wig I received is not what was advertised. The style, curl pattern, and quality are completely different from the product images. The return address they provided includes a non-working phone number, and they refuse to provide a legitimate return option or full refund.
  
  This is our only return address:
  Receiver: Mr **************** ***********************************************************************************************************************************************br>**************************, **********;
  Postal Code: 230011
  Phone Number: ***********
  
  I only paid $10 for shipping at the time of purchase. If the return truly needed to go back to a U.S. location, the cost would be minimal. Their insistence on international return shipping which they wont even reimburse is simply a tactic to avoid issuing refunds.
  
  I have filed complaints with the ***, *************, and initiated a chargeback with my bank. This business continues to operate in bad faith, and I do not accept their response.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wig online. What was sent to me looks nothing like what I ordered. I have emailed them several times about returning the wig for a refund but they have not responded.

  Business Response

  Date: 05/15/2025

  Hello
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver: Mr ****
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, Anhui Province, **********;
  Postal Code: 230011
  Phone Number: 18956560706
  The item must be in new condition. Please send it back by ****. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $*****'s cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******

  Customer Answer

  Date: 05/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent: Friday, February 28From: "Support(************************)" Subject: To make up, could you please consider the following suggestions Hello We feel sorry for any inconvenience, to save time, the parcel was sent directly by cooperated factory. We will contact them to confirm the ******** make up, could you please consider the following suggestions?1) Enjoy 25% discount for next purchase 2) Return for exchange 3) Make a new one only charge you half price 4) Get a partial refund 10%5) Send a wig in stock, only charge you $25.If you are interested, we can send you pictures for you to choose.Please consider and tell us your final decision.Any suggestions, please feel free to contact us. We are always *********** Regards ******* Date: 2025-02-27 23:10 Subject:Order #MA250123B1659 OK you ghosted me. I'll ask one more time. HOW DO IS SEND THIS BACK IT LOOKS HORRIBLE RED AND BLACK HAIR MIXED TOGETHER? I don't know what the frig this c*** is to be honest. Looks like chinese hair the worst human hair on earth. How do I return this? OR do I start plastering the internet with ZERO star reviews? This is disappointing at best. I M NOT GOING TO PUT IT ON AND LOSE ANY CHANCE i HAVE FOR RETURNING IT. YOUR RETURN INSTRUCTIONS SAID DON'T TOUCH IT DON'T WEAR IT DON'T TAKE IT OUT OF THE PACKAGE OR NO REFUND AND YOU TELL ME TO TRY IT ON? I'm losing patience with this whole purchase experience. Sent: Wednesday, February 26, 2025 Hello We all know that computer screen and the shooting light may cause slight color difference when we are shopping online. Hope you can understand the special situation. It is inevitable when we are shopping online.Would you mind try it on first?May it'll suits ****** will be better that you could send us some pictures of the wig and the tag. Well help you solve the issue asap.Thank you for your understanding and cooperation!Regards ******* Date: 2025-02-25 20:59 Subject: Re: Re: Lost delivery Order #e I got it I opened the package I don't like it.

  Business Response

  Date: 05/03/2025

  Hello,
  Because you are not satisfied with our product, we proposed to exchange or redo it for you, but you did not agree.
  We have also provided you with a return address. We haven't received your return yet.
  Why do you still complain about us?

  wigsis

• Initial Complaint

  Date:04/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wig ( order #MA250322B5252) for $90.75. in early March 2025. I finally received the order on April 16. The wig is too heavy and it is not the right color. They say on their website to contact them prior to returning the product, and they will send instructions. I have send 3 emails and no response. I don't think they plan to allow me to return it, yet the terms and conditions on their website allows for this.

  Business Response

  Date: 04/20/2025

  Hello,
  We have replied to every email you sent.
  After receiving the wig, you were not satisfied with it. We asked you to send a photo. But you file a complaint at BBB directly. You have not replied to our latest email yet.
  Please check your email and reply to us as soon as possible. Thank you!

  WIGSIS

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************ Order Number: MA250302B6380 SKU# XW15007A I've been trying to return this wig for several weeks. They will not allow a return. They want me to buy another wig for a reduced price. Or, they say to keep it and they will credit me for $15.00.This is definitely unacceptable business practice. No one should buy anything from these people.

  Business Response

  Date: 04/08/2025

  Hello
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver:Candy Tang
  Address: 0519, No.1 Building, Zhongxingcheng , Beiyihuan Road, Yaohai District,
  Hefei City, Anhui Province, **********;
  Postal Code: 230000 
  
  T: 8613739277679
  
  The item must be in new condition. Please send it back by ****. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $*****'s cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******
  
  

  Customer Answer

  Date: 04/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** A ********
  
   
  

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Ordered a wig from Wigsdo on February 18th, 2025 for $124, order #SMA250228172727B823. Received around March 14th, 2025. Immediately I was suspicious because no invoice, return address nothing to identify where it came from. - I emailed customer service to return, website said 30 day money back guarantee.- Since emailing I have received numerous emails from a lady named ****** requesting that i keep trying wig, next email they will give me $12 for the wig. Then keep wig and $35. I always answered I did not want the wig and would like my money back. Then she stated it would cost us both a lot of money to return wig and would like me to accept the last offer.- This was all over the past week. Now I have heard nothing from the seller! I would appreciate help in getting my money back and stopping them from ripping off anyone else.- The address I was to return wig to is: **************************************************************************************************************************************************************************************************************************************************** Phone: ***********

  Business Response

  Date: 03/22/2025

  Hello
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver: Mr ****
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, Anhui Province, **********;
  Postal Code: 230011
  Phone Number: 18956560706
  The item must be in new condition. Please send it back by ****. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $42 .It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******
  
  

  Customer Answer

  Date: 03/23/2025

  I paid $124.75 for the wig and $42 is just not going to work!

  Business Response

  Date: 03/24/2025

  Hello

  The price of the wig is only $115 .

   if you do want to return it, we'll provide you our return address:

  This is our return address:
  Receiver: Mr ****
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, ***********;District,
  Hefei City, Anhui Province, **********;
  Postal Code: 230011
  Phone Number: 18956560706
  The item must be in new condition. Please send it back by ****. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $42 .It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******

  Customer Answer

  Date: 04/15/2025

  I will do $42 and they can pay shipping or I want my full $115 back.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 21, 2024 I placed an order on ************************ for two hair toppers, a wig stand and a brush. The expected delivery date was to occur the week of February 3rd 2025. On January 16th I inquired about the status of the order and was provided with tracking information stating it was on its way. The tracking website seemed suspicious (**************************).I did some searches online and found a lot of complaints about this business and suspected I would have problems, so on January 30th I emailed the company again, this time to demand delivery within 10 days and threatened to file complaints with the appropriate agencies if I did not receive my order. At that time I checked the tracking website again, and it had not been updated since my previous contact on the 16th. Now (Feb. 7) that website shows the order being delivered on January 28th but I never received it. It also says the delivery was left in my mailbox. The order wouldn't fit in my mailbox. I believe this tracking info to be falsified by the seller, especially since her last response on January 31 indicated she was aware it had not been delivered yet. I am looking for either delivery of my order or a refund.

  Business Response

  Date: 02/08/2025

  Hello
  Your package has been delivered and we have sent you the logistics information. Please check your email.

  If you have any other questions, please feel free to contact us via email.

  
  Best Regards

  wigsis

  Customer Answer

  Date: 02/08/2025

  The delivery was never received. The tracking site looks suspicious, doesn't indicate which delivery service was used. Tracking wasn't updated until after I made contact to demand delivery within ******************************************* refund. 

  Business Response

  Date: 02/08/2025

  Hello
  The logistics information shows that your package has been delivered.Please check carefully

  If you have not received it, please contact your local post office.

  Telephone:************** ***************)
  USPS Transfer number:9400111105502993638513
  *********************************************;
  Regards
  *******