Business ProfileforIpod Battery Depot

I had an iPod touch 3rd generation that needed a replacement battery installed. So I logged into www.ipodbatterydepot.com and purchased that service. I chose their normal install service option 2, and they charged my credit card $65.87 on 5/17/2023. Then 2 weeks later I received from them a pre-paid **** Priority shipping box, for shipping my iPod to them. The **** tracking no. was ********************** and **** confirmed that my iPod was delivered to their ************* address on 6/3/2023 at 10:57 a.m. (Please notice that this address is different than their *********** address listed in the BBB website). According the information in the following link, *************************************************************************, under Option 2, my iPod should have been shipped back to me 5 days after they received it. Yet I never received my iPod.I left several messages on their answering machine, (They never pick up the phone). I also left a Support Ticket message on their website regarding this matter. However they never responded.For your information, I contacted ********* regarding the $65.87 charge on my credit card, on 7/8/2023. They opened an investigation (Dispute ID: ***************, and issued me a conditional $65.87 refund till they complete their investigation. So I am quite certain that I will get the keep the refund permanently, once they complete the investigation. But I want my iPod back as well, or if they lost my iPod, I want the company to reimburse me $100 so that I can purchase another used iPod, and that is my request here. Looking at ****** maps, it appears that the address in ************* to where I mailed my iPod is a private residence, while *************** address is a *** store in a strip mall. I have not contacted any attorney, nor filed a lawsuit. However, I have also reported them to the **************** ******************