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          autopom! has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • autopom!

              22651 Lambert St Ste 102 Lake Forest, CA 92630-1611

              BBB Accredited Business

            Business Profileforautopom!

            Auto Warranty Services
            BBB accredited business

            Additional business information

            Additional Info:
            autopom! is partnered with RepairPal, a Network of 2600 Certified Repair facilities. To ensure you receive the best possible service, we recommend our preferred network of shops trained on how to work with your extended warranty and are ready to assist you.   http://www.repairpal.com/autopom.
            See all additional business information

            At-a-glance

            Customer Reviews

            4.74/5stars

            Average of 35 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/7/2010

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers vehicle protection plan services. 

            Products & Services

            Vehicle Service Contracts (nationwide), Mechanical Breakdown Insurance (in California), Mechanical Breakdown Insurance (California), Vehicle Service Contracts (nationwide except CA)

            Business Details

            Years in Business:
            14
            Business Started:
            12/22/2009
            Business Incorporated:
            12/22/2009
            Accredited Since:
            6/7/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Steele & Jones LLC
            • autopom! Insurance Services LLC
            Business Management
            • Ms. Alexis Jones, Manager
            • Mr. Michael Dean Jones, President/CEO
            Contact Information

            Principal

            • Mr. Michael Dean Jones, President/CEO

            Customer Contact

            • Mr. Michael Dean Jones, President/CEO
            Additional Contact Information

            Email Addresses

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/07/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            This company doesn't pay for anything. Having issues with me ac in my car and the refuse to pay the repairs
            Read More

            Customer Reviews

            35 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alexander P

            10/05/2023

            I don't often write reviews but all I can say is WOW. I did my research on extended warranties as I was buying a 2016 escalade that had only 22k miles back in 2020 and I know electronic failures can be expensive. Here I am in 2023 and I had to make 2 claims at the same time regarding my engine lifters going bad and my navigation unit not working. I called **** in the beginning really to just ask for advice on submitting a claim. He warned me that the warranty company would only pay a certain hourly rate and I could get stuck with the rest. Because I felt my issues were serious I went to the dealership. The discrepancy was $40 dollars an hour difference out of pocket. I again called **** to just see what he thought because I was going to have to come out of pocket for the difference. **** told me to send over the repair order when I got it and we left it there. I was out of office all the next day but got a voicemail from the dealer servicing department stating that it looked like the warranty company offered more. Today it dawned on me that **** might have had something to do with that so I called and I was right. **** pulled the average hourly rates from that zip code and sent them over to the warranty company and they agreed saving me $600. **** went above and beyond and this is real service. It seems like you hardly get service from anyone any more. I'm not saying **** is going to pull a rabbit out of a hat but he just might. I can't thank you enough and I'm super glad that I bought this extended warranty. I know I could have had the job done cheaper but I chose to go with dealer more for their expertise on the problem. If was something simpler, I would go to a reputable local mechanic. Thanks again ****! One of the reasons I went through Autopom in the first place was because it seemed like they cared and in the end I found out they did. Highly recommend.

            autopom! Response

            10/06/2023

            Thank you for your wonderful review! I shared it with my team as it reflects our commitment to going above and beyond and caring for our customers here at Autopom. Best regards!

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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