Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ask this company to help with a debt resolution, which they did not do, so I asked for a refund and it has been almost 6 months and they still have not refunded my money despite numerous attempts of contacting them. They say they have a new computer system and are behind and that my refund is still pending despite numerous escalations by them because it has taken so long. I really want my money refunded since the amount is over $4000.00

  Business Response

  Date: 05/22/2025

  We are processing a refund of all your legal fees and we will be contacting you directly with further details and to offer an apology. 

  Customer Answer

  Date: 05/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April of last year I signed up with **** from this company stating that they could legally dispute my debts and have them removed from my credit. I was told that any items they couldn't get removed from my account they would negotiate and settle with that creditor. I received a notice of a law suit from one of the creditors today. I consulted an attorney in my local area today who said this sounds like a scam and a bunch of smoke and mirrors and I have to agree. I have been paying these people over ******** a month and have seen no results other than a lawsuit. They were supposed to call me back today at 4 pm and I have yet to hear from them. They are taking advantage of people by misleading them. On one of my most recent calls I even asked them if they are unable to remove the debt would they negotiate with the debtor and was told yes. I found out today when I received the lawsuit that not only do I have to pay them ******* a month but will also have to pay the amount their attorney settles with my debtor. THIS IS A COMPLETE SCAM!!! I have health issues and due to all the medications I am on I am not all cognitively there. No matter what they say absolutely do not sign up for this.

  Business Response

  Date: 06/03/2025

  We appreciated the opportunity to speak with you directly and acknowledge your request to take additional time to consider your options. Please let us know if there's any further information we can provide in the meantime. We look forward to speaking to you.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally requested a refund March 21st but the company's system took several days to process though it was deducted from my account. The company had no proof of any actual activates outside of cease and desist letters and I couldn't afford to risk being out of funds and still having to pay with their methods. The refund process has been even worse. They can't give a time frame on it being processed and it's been 2 months. I've been told the delay was to switching systems, they're taken in order received (how many people are requesting refunds?) and a thousand generic answers, again, much like with trying to get updates with their services. It's a scam and they're withholding my funds unjustly.

  Business Response

  Date: 05/27/2025

  Thank you for your patience regarding the refund process. We can confirm that the refund has been fully approved and processed following the completion of all required documentation. The payment has been issued, and you should receive it shortly. Should you have any concerns or require further clarification, please feel free to reach out.

  Customer Answer

  Date: 05/27/2025

  May I have the date of completion and am estimated expectancy for the check? I've had enough open ended responses and don't wish to list the issue as resolved without solidified dates or at least a window.

  Business Response

  Date: 05/28/2025

  Thank you for reaching out. Pursuant to your refund inquiry, the payment was officially processed on 5/22/2025 and will arrive no later than 6/13/2025.   

  Customer Answer

  Date: 05/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent ****************************************************************** Elite Legal Practice falsely advertised their Debt Resolution Program, misleading me into believing they would settle my debts and protect my credit score. Instead:No payments were made to my ************ credit score dropped significantly.They failed to remove accounts from my credit report.Their sales representative vanished and is no longer reachable.

  Business Response

  Date: 05/27/2025

  We take your concerns very seriously and regret that you feel misled by our services. Transparency and integrity are core values at Elite Legal Practice, and we strive to provide clear expectations regarding debt resolution programs. Our team would like the opportunity to review your case and address any misunderstandings.

  It is important to note that our firm does not engage in advertising. Any promotional activities regarding our services are conducted by third-party affiliates who are authorized to offer our services. While we maintain clarity regarding the scope and nature of our legal representation, we cannot speak on behalf of any third-party affiliates. Furthermore, our firm does not employ sales agents; we are a law firm providing professional legal services. Prior to your cancellation, we were actively making progress on your accounts. Please be advised that discontinuing this process prematurely may significantly reduce the likelihood of achieving your desired outcome.
  

  As outlined in the agreement you signed, all legal fees are earned upon receipt. For further clarification regarding the terms of our engagement, please refer to the services agreement you executed. We take reputational matters seriously and encourage you to contact our office so we can address any legitimate concerns appropriately.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elite did nothing more that drive me into bankruptcy they took care of I dont know if they even settled one on my behalf so I filed bankruptcy and I requested I refund of their services and received no replay other that they said when I fired them for lack of service they told me they go back to each one of my Creditors and tell them Im no longer under their service I feel free to sue me with derogative writing this company did nothing besides drive me into bankruptcy and now Im gonna file a complaint against them because they didnt do their job as requested. This is why I also requested a refund and Ive heard nothing from them. No correspondence no email no nothing. The ****** because I fired them

  Business Response

  Date: 05/19/2025

  We are unable to divulge specific information regarding your case and representation by our firm.  We rely on our clients to share all pertinent information to representation with our firm in a timely and complete manner.  Should this not happen, this can and will have a negative impact on all facets of our services, with the increased likelihood of an undesirable outcome. 

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elite legal services was helping me with debt consolidation I made all payments on time from 7/1/24 to March 25/25 I couldnt make my two last payments due to health issues and they cancelled me, I called and asked what was in my escrow account and they said my refund was $1800.00 and would be sending me an email to sign to release my money, this is going on week 11 now and still nothing . I have called and was told it would be another weeks than 6 weeks than there are changes being made to their system so its going to take even longer. And now the refunds they say are first come first serve that they take everything in order, I hired the company to help me with my debt and now Im even further behind because they wont give me my money so I can pay my own debt, late fees I would like to hire an attorney for breech of contract but not sure how, Ive contacted the Mo. *************** and they cant help me because their company is not in the state of ******** where I reside, they just keep making excuse after excuse and I dont know where to turn next, I was paying $296.64 /monthly Im my contract it says refunds could take up to10 days to process,

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an unsolicited call from a representative for Elite Legal offering to reduce or eliminate two (2) debts of mine, totaling over $50,000. Elite Legal had me pay them a monthly fee of over $500/month and urged me to stop paying on both loans (even though I was current with my payments). Bottom line? I paid them over $10,000 that resulted in constant debt collector calls, a tremendous drop in my credit score (that then impacted other purchases I had financed) and a lawsuit filed by the creditor!!! Very deceptive!!!

  Business Response

  Date: 05/05/2025

  Thank you for bringing your concerns to the Better Business Bureau. We appreciate the opportunity to address the issues you've raised. We want to assure you that our firm has never engaged in unsolicited calling practices, nor do we advise or urge individuals to stop paying their debts without proper guidance and consideration of their specific circumstances.

  You mentioned receiving calls from debt collectors. That information would have been helpful at the time, and we could have helped you navigate those situations and explored options for addressing any potential violations of federal laws, such as the Fair Debt Collection Practices Act (FDCPA). In some cases, FDCPA violations have provided a basis for our clients to seek relief, including debt waiver and damages. Our experience has shown that holding debt collectors accountable for their actions can be an effective strategy in resolving debt disputes.

  Open communication is always helpful when handling legal matters. We'll be contacting you to provide additional clarification and resolve this matter.

  
  

  Customer Answer

  Date: 05/05/2025

  My husband is a banking finance lawyer.  He didnt even know about this debt until things went totally sideways with the guidance of Elite Legal. Now that he has been briefed, he is beside himself and considers this a clear case of tortious interference with contractual relations.   Bottom line is that Elite Legals advice to me ruined my credit and I am now paying a lot more per month on my car finance agreement due to the damage Elite Legal caused me.  Now what do I do to fix that???

  Business Response

  Date: 05/14/2025

  We appreciate the opportunity to speak with you and consider this issue resolved. Thank you for your patience. Please reach out if you need us.

  Customer Answer

  Date: 05/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ***
  
   
  

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a missed call about a preapproved hardship loan. This was a solicitor calling from Elite Legal saying my credit was too bad and wants a monthly fee to raise my score to get the hardship loan. That I need start monthly payments with them. Nobody with bad credit is qualified for loans. This company is getting people to sign up with the with the false promise of making them eligible for a hard ship loan later. Through the entire first part of the phone call we spoke about getting $8k to pay of debts. An my monthly fee would be around $300 a month. This person was so sure guaranteeing me the hardship $8k now I signed with elite for $265 a month. This is not write to switch up an entire 30 minute conversation to pay us and well you signed so now your stuck with us and you dont qualify for the hardship. I reached out demanding to cancel the monthly payments. That I dont want hem fixing my credit because the came in under false pretenses. This is a joke to solicit someone say you qualify. Then get transferred after I gave my social security number. Elite Legal is just lawyers playing word games over the phone for a monthly payment. I want out of this contract I signed today. They are con artists! I dont want to pay them monthly to fix my credit.

  Business Response

  Date: 04/30/2025

  After reviewing the matter, it's clear that our firm never had any direct communication with the individual who filed this complaint. We work with authorized third-party companies who offer our services and, in this case, it appears that one of these companies was involved in the initial conversation. The screen grab you attached shows a Florida phone number and references 'DFL client services'. We are a law firm and do not offer loans.
  
  We take allegations of misrepresentation seriously and expect these third-party companies to operate with transparency and integrity. We encourage anyone with concerns about their interactions with a third-party company to reach out to that representative directly for further discussion.
  
  We want to assure the BBB and the public that our firm adheres to the highest standards of ethics and professionalism. We're committed to providing legitimate and effective legal services. Given that we had no direct involvement with the individual, we cannot comment further on the specifics of their case.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this formal complaint against Elite Legal Practice for misconduct, misrepresentation, and failure to uphold ethical and professional standards in their handling of my legal matter. I paid a total of $4,493.73 for legal services that were either poorly executed or not delivered at all.Details of the Complaint:1.Unfulfilled Promises and Lack of Communication:I was promised regular updates every four months via scheduled phone calls. These calls never occurred. I had to continuously reach out on my own for updates.I was told I could not receive progress updates via email, which severely limited transparency and access to information regarding my case.2.Minimal and Inadequate Legal Work:For the amount paid, the actual work completed consisted of only three or four letters sent to the involved companiesfar below what I reasonably expected based on our agreement.3.Misinformation During Enrollment:When I signed up, I was led to believe that the firm would provide robust legal defense in court and work to negotiate my liabilities down to around 50%.These assurances were never followed through in practice.4.Negligent Court Representation:The attorney who appeared on my behalf for a court summons did not contact me ahead of time to discuss the facts or context of my ******* was only during a second phone call for the 2nd summons that I had the opportunity to share key informationafter the first hearing had already occurred.5.Unjust Billing and Denied Refund Request:Considering the lack of comprehensive service, miscommunication, and misrepresentation, the fee charged is not justified.I initially requested a full refund. I am now requesting a partial refund of no less than $3,493 of the total amount paid, which I believe is reasonable under the circumstances.

  Business Response

  Date: 04/30/2025

  Thank you, ********, for sharing your experience. We appreciate your willingness to communicate with us. As we've discussed, legal processes can be lengthy and unpredictable. Our role is to navigate these complexities on your behalf, and we've been actively working with creditors as part of our representation.

  As is the case with any legal proceedings, letters are executed on your behalf for a myriad of reasons, and one in particular is to simply begin the communication process. It also provides us with the opportunity to document the entire process. Unfortunately, we cannot control the time it takes for creditors to respond, but we are in constant communication with them as per our representation agreement.  We also want to assure you that our team handles all court proceedings, our attorneys are Bar certified in good standing, and they are fully prepared to represent you in such matters.

  We've taken note of your concerns about pre-enrollment assurances. Any assurances you received did not come from Elite Legal Practice. We are looking into this matter and will evaluate a possible refund at the conclusion of that process. We hope to resolve this situation soon. Thank you.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 20 months of payments with Elite I was sued by one of the creditors that was in the plan that I had set up with this company. After reaching out to Elite I had found out that I would be sent to a different attorney to be represented and would have a separate payment for this settlement I would need to reach with this company. I then found out that ******* this 20 months I had paid Elite $4,857 to send about 25 template letters to credit bureaus. All of these letters were unsuccessful. In my original call with Elite I was told that if I was not happy I would be refunded, I now found out that was a lie. I will admit that I should have read the agreement more carefully. I will also say that I find it hard to believe that all these people simply misunderstood what they were told on their onboarding call. I think they were lied to to make the sale and you do not want to admit that. I asked to listen to my call and was told no. I was also not called back when I was told on many occasions.

  Business Response

  Date: 04/29/2025

  We're sorry to hear you're unhappy with the services you received. We understand that being sued by a creditor can be stressful, but we were able to significantly reduce that debt.
  
  Regarding the services provided, we want to clarify that part of our role involves creating a thorough legal paper trail, which includes communicating with creditors, collectors, and credit bureaus on your behalf. These communications are an essential part of the legal process and are tailored to your specific situation, even if some of the letters may appear to be template-based. Each communication is crafted to address your unique circumstances.
  
  We also want to address your concerns about the refund. Our agreement outlines the terms of our services and fees, and we stand by the work we did on your behalf. We understand that you may have had certain expectations based on initial conversations outside of our firm, but we believe our communications have been clear and consistent. 
  
  We're willing to discuss this further and resolve this matter. However, we want to ensure that any discussions are based on a clear understanding of our services and agreements. Please let us know a good time to talk.

  Customer Answer

  Date: 04/29/2025

  i find this response unacceptable. I asked on many occasions to speak to someone as you can see in my emails and no one ever seemed to call when they said they would but now that I file a complaint you will call me? How is that going to solve anything. You take advantage of people who are desperate to get out of debt and make their situation worse as is evident by the many complaints on this website. You can stand by your work all you want what you do is wrong and you should know that. Your own attorneys told me that more letters would most likely not work and I would get sued as I did in April as you can see in the attached documents. You should refund me as you mislead me and took advantage of me. I am in a wore financial situation because of your company and you know it. 

   

  Business Response

  Date: 05/05/2025

  Hi Melody, 

  Thank you for reaching out. We are truly sorry to hear about your experience.  While we cannot discuss the specifics of your account, rest assured that we have conducted a thorough audit. We believe that we have followed through on our representations to you and of the program during your time as a client.   
  

  Throughout your representation, we made multiple attempts to contact you regarding your case status, beginning with several calls, at which point you opted out of phone updates. Despite limited communication from your end, extensive work was completed on your behalf. 
  

  Moreover, and just to clarify, we are not a debt settlement company and none of your funds have or will go towards paying off your debts.  
  

  Regarding the other complaints you see, please note that they make up less than 1% of our clients.  Thus, it is unfair to use the aforementioned complaints to paint a completely negative picture of our firm and or its services. 
  

  Given the substantial time and effort dedicated to your case, as well as the agreed-upon terms of representation, we have earned the funds paid to us.  We remain available to discuss any outstanding matters should you require further clarification, and are willing to receive input regarding your experience with our firm.  We understand this program does not fit every situation, which is why we go to great lengths to explain our program and the work we do before we both commit to your representation with the firm.  

  It is also understood that financial and life situations change during the pendency of our representation.  We do not hesitate to work with our clients when this happens, and would like the opportunity to discuss any other issues you have had during your time as our client.

  Customer Answer

  Date: 05/06/2025

  your response is not acceptable or accurate. Never once did you try to reach out to me and I was not responsive. That is a flat out lie and I do not appreciate it. This is the only time I am asking to communicate in writing because I have lost all respect and trust in your company. I do have proof of your company saying that you would call and no call would come. I would have to call you. How very professional of you and is that how you earn the money paid to you? You know that what you did was misleading and that you have put me in a worse financial situation. You did not handle your fiduciary responsibilities responsibility. As attorneys you did not give me the best legal advice available. You did not act in my best interest but your own. That is my problem with your company and what you are not acknowledging.