Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary I am filing this complaint against Elite Legal Practice, LLC, and Attorney ******** ******, **** for breach of contract, attorney negligence, misrepresentation of consumer rights, and failure to provide competent legal representation regarding judgments issued against me by ***********, Synchrony, and *******. Despite contracting Elite Legal Practice for credit repair and debt defense services, I was abandoned without representation, leading to procedural harm and default judgments entered against me without proper litigation or defense. (See Attachment for full details).

  Business Response

  Date: 06/18/2025

  Good morning, ******. Our legal team is reviewing your case and will be in contact with you this week to resolve you concerns. We appreciate your patience.

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began using the service in October of 2024. I have been paying into the service with them saying they are doing legal work. I have been approximately 400 a month for this service to erase debts. The call back and feedback was ok however I am questioning the fees. All that looked like was performed was sending out standard form letters to my creditors and no results after six months or path to resolutions. Communication was very little and no billing statements were provided showing their work. When I calculated the cost of their process, I would pay 10K for the possibility of them reducing my debt This was not certain and the process that they were following was not encouraging and I was becoming concerned that this was not my best option. I also don't want to pay into this program and settle.

  Business Response

  Date: 06/10/2025

  Thank you for sharing your concerns about the services provided by our firm. We take all feedback seriously and would like to understand your experience better. To ensure we're on the same page, could you please confirm the following:
  
  - Did you read and sign the *************** Agreement that outlines the scope of work, fees, and terms of service?
  

  - Did you complete our onboarding process, which includes a welcome call to discuss your case and our approach?
  

  - Have you reviewed the Client Packet provided to you, which details our firm's process, what to expect, and the potential outcomes of our services?
  
  Your acknowledgment of these points will help us assess your understanding of our services and address your concerns more effectively. We're committed to transparency and want to work with you to resolve any issues you may have. If you require new copies of these documents, please call the firm and ask for ******.
  
  Please let us know your responses to these questions, and we'll proceed accordingly.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 4, 2024 I hired Elite Legal to help with consolidating my debts. They charged me $254.20 twice a month. However, they were NOT working on my file, just taking my money. I canceled starting on April 13, 2025 by email. I called them June 2, ********************************************************** totally $1,779.40 and told them I sent an email on May 28, 2025 with amounts.May 8, 2025 I requested a refund - SEND IT PLEASE Mrs. **** ***** To: ************************************* Wed, May 28 at 7:40 PM Please send me a REFUND of what I paid in so far after I cancelled in March!!!Here it is end of May. I will report you to Better Business Bureau. For stealing my money!**** ***** ********************************************************************************** ************ home ************ text PAID:Dec 29 - $254.20 Jan 17 - $254.20 Jan 31 - $254.20 Feb 18 - $254.20 Feb 24/Mar 3 -- $254.20 Mar 17 - $254.20 Mar 31 - $254.20 $1,779.40

  Business Response

  Date: 06/11/2025

  We appreciate your opportunity to respond to your concerns. To better understand your situation and address your issues effectively, we would like to clarify a few points regarding our representation. We kindly request that you answer the following questions:
  
  - Have you read the *************** Agreement that you signed with our firm?
  - Did you complete the on-boarding process and welcome call, which describes our firm's representation in detail?
  - Have you reviewed the Client Welcome Packet, which details our firm's process and what to expect?
  - Have you completed Elite's representation in its entirety? Please note that any legal process requires completion, and ending representation prematurely will impact the potential for the desired outcome.
  

  Your acknowledgment of these points will help us address your concerns more effectively. We're committed to transparency and want to work with you to resolve any issues you may have.
  
  We also want to clarify that our firm is not a debt consolidation firm and does not hold clients' money in an escrow account.
  Please let us know your responses to these questions, and we'll proceed accordingly.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called by a representative from Elite legal practice in march out of the blue this person pretty much set me up in the program without my informed or written concent. I did not need the service to help my credit because i am doing the work from the experian app and creditwise how my bank account was charged for two months without my knowledge.ive called two or three times in the last month to get my refund and it will be resolved

  Business Response

  Date: 05/27/2025

  Thank you for bringing this to our attention. We sincerely apologize for any confusion or frustration you have experienced. Our goal is to ensure that every client fully understands our services before enrolling, and we regret if this was not the case in your situation. Our firm assumes responsibility solely for communications initiated by our own team members. We do not bear liability for any outreach conducted by third-party affiliates, even if such affiliates were initially authorized to contact you. For further clarification, please refer to the *************** Agreement you executed. We strongly advise all clients to thoroughly review and sign our Services Agreement to ensure mutual understanding of the terms and conditions.

  Regarding the charges to your account, we understand how important financial transparency is, and we appreciate you reaching out to resolve the matter. Our team has approved and processed your refund, and you should anticipate the payment's arrival in the near future. 
  

  Please know that your feedback is valuable to us, and we will be reviewing our processes to prevent similar issues in the future. If you have any remaining concerns, we encourage you to contact us directly so we can assist you further. 

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a lot to say about this company and how about that I requested a refund a month and a half prior to not even getting anything processed. I have every correspondence email concerning the fact that I still have not received my refund from them. I really think this company should get looked into due to the fact that they dont answer calls and in every email its the same bs. Elite legal practice is the worst.

  Business Response

  Date: 05/27/2025

  We sincerely regret to hear about your experience and understand any frustration this situation may have caused. At Elite Legal Practice, we strive to provide responsive and transparent communication, and we apologize if we fell short of your expectations. Regarding your refund request, we have officially processed and remitted the full amount you requested, and you should receive payment soon. Please know that your feedback is valuable to us, and we appreciate the opportunity to address your concerns. We hope to make this right for you. If you have any other questions or concerns, please do not hesitate to reach out to us.

  Customer Answer

  Date: 05/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Even knowing that Ive been waiting for this refund for a month and a half and now they telling me I wont get it until 1 to 2 weeks from now by mail. In my opinion the process should be expedited.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in their program a d paid for I year with one results or even evidence of attempts to resolve. I was promised a refund back in February that I still haven't received. The refund was originally to be 3360 dollars. I spoke with someone and was told it was now only 2200dollars. I still received nothing and every time I callits a new excuse. Please I need that money to pay bills they didnt.

  Business Response

  Date: 05/27/2025

  We appreciate you reaching out to express your concerns. We're glad ****** was able to resolve the matter and provide written confirmation via email regarding the refund request, which was processed and submitted on May 27, 2025. Accordingly, you should anticipate the payment's arrival in the near future. 

  We acknowledge any frustration this situation may have caused and want to assure you that we take such matters seriously. Our objective is to facilitate clear and transparent communication while ensuring the timely and appropriate resolution of client concerns. Should you require any further assistance, please do not hesitate to reach out. 

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed into a debt relief program with them and made monthly payments to them for over a year. Currently I have paid $12,200 to them and on Feb 11th I requested a refund due to some hardship. It has been over 3 months and they have given me no information about the progress of my refund and the management refuses to speak to me or call me back. I have called multiple times about my refund and they give me the same answer everytime " the refund is a large amount of money and needs more time to be looked at"

  Business Response

  Date: 05/27/2025

  Thank you for reaching out and sharing your experience. We sincerely regret that you have not received the level of communication and service you expected. Transparency and client satisfaction are core values we strive to uphold, and we take concerns like yours seriously. 

  We have reached a formal agreement regarding your refund request and the accompanying documentation, which is currently in the process of being reviewed and finalized. Payment will be disbursed in accordance with the agreed-upon terms. Please let us know if you have any further questions.   
   

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sign up with elite legal practice quite some time ago with the promise they would help me resolve my debt, I left Cordoba legal practice to sign with elite legal practice, which elite practice had Cordoba give me an instant refund the first day. Now that I sign with elite legal practice, I've been with for quite some time I couldn't no longer afford to pay for there services, cause I am presently on Disability, I had to cancel there services. I then asked for my refund, and I was informed that it would take up to 8 weeks to recieve, we'll it's been past 8 weeks, and now when I call I'm getting the run around, I can't understand how they can have another company give me a refund right away, but it takes them so long to release my refund after stressing how badly I'm in need of it, being presently on disability in all, I get set amount every month that I have to make work, I've lost my car, cause I can't afford to keep up the payments, the cost of everything is going up, it's just hard, I need my refund, and it would be greatly appreciated if someone can assist me in retrieving my refund.

  Business Response

  Date: 05/22/2025

  We're sorry, Shan. Our refund process takes time, but it is moving forward and we will be in touch. Thank you.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been two weeks since I stopped using elite legal practice, I was promised a refund after their finance department review my account.I have not heard back from them since.I would like elite legal practice to refund my money because my debt has not been resolved, I have wasted months trying to resolve my debt and I cant get my college transcript which is on hold.

  Business Response

  Date: 05/21/2025

  We acknowledge receipt of your correspondence and appreciate the opportunity to address your concerns. We understand that awaiting a resolution may cause frustration, particularly when it pertains to accessing essential documents such as your college transcript. 

  As you are aware, our ****************** conducts a thorough review of all refund requests to ensure compliance with applicable policies and procedures. Accordingly, no refund can be issued until the investigation into your request has been fully completed. Furthermore, records indicate that during a phone conversation with one of our specialists, you acknowledged the explanation regarding the aforementioned review.

  To clarify, at no point was a definitive timeline for resolution provided, nor was a refund approved. Please be assured that we remain actively engaged in reviewing your case and will provide you with an update as soon as possible. In the interim, we encourage you to contact us should you require any further clarification or assistance. We value your trust and hope to resolve this matter to your satisfaction. 

  Customer Answer

  Date: 06/23/2025

  May 7th cancelled my subscription to Elite legal practice. I was told my account is being reviewed for refund. I made a complaint that was taken down. June 5th a month later, I called asking about the refund. I was told it will take couple of months to review and refund. How was it easy for Elite legal practice to receive monthly funds from me but it will take months to review my account and get a refund.
  

  
  

  Business Response

  Date: 06/27/2025

  As always, we appreciate your feedback and take concerns regarding our services seriously. Our goal is always to provide ethical, transparent, and effective legal guidance tailored to each client's financial situation. Upon a thorough review of your case, we are pleased to have addressed the situation accordingly and resolved the matter. Were honored to have been able to assist you and wish you the best moving forward.  

  Customer Answer

  Date: 06/27/2025

  I havent not been provided a refund  and I have not received a phone call regarding my refund

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting a refund of 1500 dollars since February 6 Keep getting the run around always given an excuse as to why I cant get my money back extremely frustrating

  Business Response

  Date: 05/20/2025

  I would like to sincerely apologize for the delay involving your refund request. We understand that financial matters are important and strive to ensure a smooth and transparent process for all our clients. After conducting a full review of your case, we are pleased to inform you that your refund has been approved and subsequently, processed. If you have any questions or require further assistance, please do not hesitate to reach out.  We appreciate the opportunity to serve you and wish you the best in securing your financial freedom. Thank you again for your patience and understanding regarding this matter.