Business ProfileforJackson & Foster Heating & A/C & Plumbing

June 10, 2021 (date of ************************** 2.5 ton 16 Seer (unit located on roof of Condo building, owner unable to access)* New heat pump purchased on 6-10-2021.* In the winter of 2021 when the weather changed and we attempted to use the furnace, it did NOT work, there was no hot air.* The contractor was called and 2 technicians were dispatched to our residence. They verified that the unit was an Air conditioner with no heat pump. * In the winter of 2022 when the weather changed, we turned on the heat...and there was none.* JacksonFoster was contacted that we had no heat. On November 14, 2022, He did not leave the thermostat we had purchased just a few years before (we were eventually NOT charged for it). Later that evening we found that the heat was still not working. * November 15, 2022 Jackson-Foster was called and told heat was still not working * Nov 17, 2022 techs ***** and ***** came about 11:30am. Worked for 3 hours. ******** talked about a lockout: mechanism and said it was fixed. * I asked for written receipt stating what they had done. He said he would have company email me one (guess what...never got it). * Nov 18, 2022 called office left message, no heat during some very cold nights. * Nov 21, 2022 ****** and Operations manager (***********************) came at 2pm.* Emailed *********************** Nov 22,2022 stating still NO heat.....received email from ***** saying he needed to * December 5, 2022 Jackson-Foster installed a Rheem unit. * (A year and a half later and NO paperwork to ensure it is the correct unit).* Again, I asked *********************** to leave receipt for work done. *No correspondence from Jackson-Foster on any of the visits or replacement unit.* We are extremely frustrated and at a loss as to why it has taken a year and a half for a heat pump to be installed. We have been trying to figure out why WE were the customers that went thru this horrendous experience. Was it incompetence, elder abuse, discrimination?