Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blizzard Entertainment Inc

  1 Blizzard Irvine, CA 92618-3628

• 

  Blizzard Entertainment Inc

  16215 Alton Pkwy Irvine, CA 92618-3616

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  Blizzard Entertainment Inc

  803 Stevens Creek Lane Richmond, TX 77469

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blizzard account (ID: FaN #*****, registered email:******************************* was permanently banned on October 17, 2024. However, no specific reason for the ban was provided. On the very early in the morning of October 17, I was playing normally with friends, and on the next day, I received an email stating that my account had been permanently banned. I want to clarify that there has been no cheating, no excessive behavior in voice chat, nor any AFK actions that would negatively impact the game experience.I have attempted to file an appeal, but the responses I have received appear to be from an automated system, not a human agent. I believe that Blizzard's unreliable automated detection system, coupled with poor management, has led to this ban without any manual review. This treatment shows a lack of respect for the players.I hope Blizzard will unblock my account and give me back my rights as a consumer!!!!!!!

  Business Response

  Date: 10/19/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have carefully reviewed the case a final time, and our decision remains unchanged.  We don't take this decision lightly, and this penalty was issued only after a careful review of relevant evidence. This decision, in accordance with the Blizzard End User License Agreement, is the result of our commitment to maintaining a fair gaming environment for all players.
  
  If the customer needs assistance with a different issue, their new request should be submitted through the Blizzard Customer Support website.
  
  Sincerely,
  
  Blizzard Entertainment

  Customer Answer

  Date: 10/21/2024

  I don't think this reply is satisfactory to me, no matter from any point of view, I didn't cheat and didn't break the game environment I shouldn't be banned from my account, I spent my money in the game I should enjoy my rightful rights and interests, not a sentence of breaking the rules and then banned me from my account. May I ask what rules I have broken ?????? I strongly condemn this kind of behaviour of banning player accounts for no reason, maybe you Bllizzard are really alone? Can you ban players just because you like it?

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. After a review of this penalty by a team of experts, we have arrived at the same conclusion. The penalty was applied correctly and will not be overturned.
  
  They can view the End User License Agreement here through the following link: *****************************************************************************************************************************************
  
  We will not overturn or adjust the penalty in this case.
  
  Regards,
  Blizzard Entertainment

• Initial Complaint

  Date:10/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear **************** Representative,I am a devoted player of Overwatch with the in-game ID *********#****. Throughout my time within this meticulously crafted gaming universe, I have consistently upheld community guidelines and game policies, striving to contribute to an environment that is both fair and fun.Recently, it came as quite a surprise when I learned that my account had been subjected to a permanent ban due to multiple logins from different geographic locations. This measure, intended to safeguard against potential security risks or cheating, was undoubtedly taken with good intentions. However, I wish to formally state that the frequent changes in IP address were not indicative of nefarious intent but rather a direct consequence of my professional obligationsmy job often requires me to travel extensively across various regions.While acknowledging the paramount importance of protecting user privacy and maintaining cybersecurity standards, I humbly request consideration for individual circumstances like mine which arise out of legitimate reasons. The essence of Overwatch extends beyond mere entertainment; it embodies dreams and efforts shared by countless enthusiasts who deserve equitable ************ light of these considerations, I earnestly ask that Blizzard Entertainment reconsiders the indefinite suspension imposed on my account and reinstates access so that I may resume playing. Furthermore, I remain open to suggestions regarding best practices for securing one's digital footprint moving forward.Thank you profoundly for taking the time to review this appeal. Your prompt attention to this matter would be greatly appreciated as we seek to reach a satisfactory resolution together. Once again, I reaffirm my dedication to upholding the spirit of fair play, looking forward to creating more memorable moments alongside all members of our vibrant community!Best Regards,*****

  Business Response

  Date: 10/19/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.
  The support site for appeal submissions can be found below.
  
  ********************************
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB website staff:Hello!I am eager to submit this complaint to you because my Blizzard game account was suddenly banned without any reasonable explanation. I invested a lot of money in the game, and the blocking of my account caused me great financial losses and emotional blows.I think this kind of arbitrary blocking of accounts is a serious violation of the rights and interests of consumers and a blatant trampling on the dignity of consumers. In a country like the ************* that emphasizes the rule of law and justice, I can't believe that any enterprise ignores the rights and interests of consumers so much and bans high-value accounts without providing any explanation. This kind of behavior is undoubtedly a contempt for my right to use human rights.I asked Blizzard ************ to provide the specific reason for the ban and re-examine my account. I believe that only on the basis of a full understanding of the situation can a fair judgment be made. I chose to ask the BBB website for help because I believe that your website can protect the legitimate rights and interests of consumers. I hope your website can help me communicate with the game company in order to solve this matter as soon as possible.I would like to express my heartfelt thanks for the help of the BBB website and look forward to a positive response. I believe that with the help of the BBB website, my problems can be properly solved and my rights and interests can be properly protected.Thank you again for your help and support.Satings Salute!

  Business Response

  Date: 10/18/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Blizzard Entertainment Inc. Account ID: ********************* (associated with battlenet ID SKY#*****. I have spent over $5,000 USD on virtual content in the course of my playtime with Overwatch 2. On Tuesday, September 24, 2024, my account was banned permanently and I was notified that Your account was reported multiple times by your fellow players for inappropriate content. Some examples of this include custom lobby names or content, custom clan information or messages, gifting or event text, and other user-generated content. Due to these player reports, we have permanently closed this Overwatch account. A question for Blizzard Entertainment Inc. - are you saying you close access to accounts based off player reports without investigation? I have yet to see or be confronted with any actual evidence or facts of the matter. Who is to say that my account wasn't just mass reported for no reason?As a result of this closure, I submitted a ticket appeal under ticket number US101219640 on that same day to ask for an appeal to be granted, which was subsequently denied without any supporting evidence for a permanent ban or actual review by a human customer service representative. As a consistent paying, loyal and daily player with an endorsement rating of 5 (which is given by fellow players and is maintained by being a positive member of the Overwatch 2 community) for almost a solid year, I am compelled to make all possible attempts to recover access to purchased content. Despite my efforts to resolve this matter amicably through the appropriate support ticket channels and legal department, I have not received a satisfactory response, or any acceptable level of response. They are unable to provide any evidence that I have violated any rules and are barring me access from my Overwatch account, but will still let me play on that same account under their other titles such as World of Warcraft, Diablo, etc. and take my money.

  Business Response

  Date: 10/18/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. As outlined in our End User License Agreement (****), we do not tolerate any kind of online harassment. We will review and action verified harassment without discrimination. This means that in a situation where harassment occurs, both parties can be actioned if we find evidence of harassment or violations of our **** (******************************************************************). We make sure that all parties involved receive the appropriate action, but we are unable to disclose the specifics of actions taken against other accounts due to our privacy policies. Reports are appreciated, as it makes it easier to view the inappropriate content, but it is by no means necessary as we have information on all interactions.
  
  We understand the frustration that comes from toxic behavior in our games, which is why we take a harsh stance on any accounts involved. We are always happy to look into every interaction. If they want to dispute any actions on their account, they can contact our Customer Support team directly for review.

  This Overwatch account was permanently suspended for the inappropriate language used in-game.
  
  Sincerely,
  Blizzard Entertainment

  Customer Answer

  Date: 10/22/2024

  Your rationale for my account closure does NOT make sense. At first, you say I 'harassed'  a player. Then you say you closed the account due to 'inappropriate language'. I'd also like to point out that you did not close my ********** account, and instead just revoked access to Overwatch 2 specifically. If you were that concerned that your policies had been violated, wouldn't you have closed my entire account? If you didn't want a player like me to continue playing in your community, you should have closed that account. I'd also like to point out that I have never received a silence on my account which is typically the first step to account reporting issues.

  You are too vague and non-specific with how you apply your policies. Language is a matter of perspective, not something measurable. Considering you didn't think it was that bad to ban me from all your games, you're just revoking my paid content, which is fraud. You are restricting me from access something I paid for access to on the matter of 'language'.

  This is not a satisfactory response. Show evidence of what rule was broken, how it was broken, your attempts to 'rectify' this behavior prior to account closure. I have given this company over $5,000 in paid content, this is not a small figure to be out of even if it was on a virtual game. I bought it with the intention of having access to it until the game shuts down.

  This is an outdated policy and absolutely absent customer service support. Even above that response is computer generated, not even an actual person. Shame of a company.

  For everyone reading this, how would you feel if you bought some skins or movies online and all the sudden they close it out because you said something that they thought was inappropriate. With 0 evidence, rationale, facts, etc.

  Business Response

  Date: 10/23/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have carefully reviewed the case a final time, and our decision remains unchanged.  We don't take this decision lightly, and this penalty was issued only after a careful review of relevant evidence. This decision, in accordance with the Blizzard End User License Agreement, is the result of our commitment to maintaining a fair gaming environment for all players.
  
  If the customer needs assistance with a different issue, their new request should be submitted through the Blizzard Customer Support website.
  
  Sincerely,
  Blizzard Entertainment

  Customer Answer

  Date: 11/12/2024

  I am writing to formally request the escalation of this ticket to the appropriate management level for further review. Please refer to your Code of Conduct and Terms of Service and clearly specify which sections I have allegedly violated that led to the suspension of my Sky account. Despite multiple inquiries, I have received inconsistent and vague responses, which I find unacceptable.
  Additionally, I would like to draw attention to the definition of "platform" in your Terms of Service. While I acknowledge the claim that I have violated the Code of Conduct, it remains unclear why this results in a permanent ban from only my Sky accountespecially given that I still have access to other accounts and games. This inconsistency raises concerns that there may be factors not yet disclosed, and I am left questioning the fairness of the process.
  Furthermore, I would like to reference Ticket US102014310, which confirms Blizzard is aware of my multiple accounts and has not imposed penalties on any of them. This strongly suggests that the suspension is specific to my Sky ********* 2 account, which points to a possible misunderstanding or error in the handling of my case.
  As outlined in the Terms of Service, if my behavior warranted a permanent ban, I would expect to be banned from the entire platform, not just one account. Given that I continue to have access to other games and accounts, the justification for removing access to my Sky account remains unclear and unsubstantiated.
  I respectfully request that my Sky account be reinstated. If there are concerns about its behavior, I am open to a temporary suspension or other reasonable penalty as an alternative. After nearly two months of back-and-forth, the lack of clarity and resolution on this matter is unacceptable.
  I expect a thorough and transparent review of my case.
  
  
  

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Blizzard Entertainment Inc. regarding the unjust suspension and permanent ban of my Overwatch account (ID: Monee#******. I have been a loyal player of Blizzard's game, Overwatch, since 2019. On November 27, 2021, after relocating from ***** to ******, I registered and purchased an account in the North American region.Since then, I have played the game almost daily, always adhering to Blizzard's game rules and terms of service. However, starting in June 2024, my account was temporarily suspended three times without valid reasons, and on September 11, 2024, my account was permanently banned. The reasons Blizzard provided for the suspension and ban do not apply to me. I have never used third-party software to cheat, engaged in disruptive behavior, or negatively impacted other players in any ****** a dedicated support player, I have always taken the game seriously and strived to assist my teammates. Blizzard can review my gameplay data to confirm this. If my account was banned because someone in my queue used cheating software, it is entirely unfair to hold me responsible for the actions of others. As a player without technical support, how am I expected to identify who might be using cheats?It is unreasonable for Blizzard to punish players who have no means to detect or prevent others from using third-party software. Shouldn't the company be responsible for filtering out such interference, rather than placing the burden and consequences on innocent players like myself?I have invested both time and money in Blizzard's products, purchasing several of their games and even traveling significant distances to attend the **************** events. I have spent countless hours playing the game and collecting skins, only to be unjustly banned.I respectfully request that Blizzard Entertainment Inc. review this matter and lift the permanent ban on my account.Thank you for your time and attention to this issue.

  Business Response

  Date: 10/18/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friends and I just play the game overwatch 2 commonly without afk,hack,bad words..we have no idea why our accounts be banned,we need a reason and if its a mistake we wish it will be solved as soon as *********** accounts ************************************ And the name of it is :Kale

  Business Response

  Date: 10/18/2024

  Hello BBB,
  
  This players account was temporarily suspended for exploitative behavior in Overwatch. The suspension has already expired, and the player can play again. We will not disclose what this suspension was applied for.

  The player received an email that explained the situation as well.

• Initial Complaint

  Date:10/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***************************** I express my serious dissatisfaction with Blizzard Entertainment's management of the Watchdog account I am currently using through this letter. Due to the so-called "abuse of game mechanisms", my account has recently been banned without any warning.Firstly, I would like to emphasize that I highly respect and love its community, and I have strictly followed all the rules and guiding principles of the game from beginning to end. I have never participated in any activities that could be seen as abusing game mechanics, and I am both shocked and confused by such accusations.After receiving notification that my account had been suspended, I immediately attempted to seek an explanation and solution through Blizzard's official channels, but unfortunately, the response I received was both vague and not specific, without providing any specific evidence or reasons to support their decision. This lack of transparency and communication is very disappointing, seriously affecting my gaming experience and trust in Blizzard.Therefore, I earnestly request the ***************************** to intervene in this matter and help me communicate with Blizzard Entertainment, requesting them to provide a clear explanation of the specific reasons for my account being banned. Once it is confirmed that I have not violated any game rules, the ban on my account will be lifted. I believe that a fair and transparent approach is not only crucial for me personally, but also necessary for maintaining the fairness and trust of the entire Watch Vanguard community.Thank you for your attention and assistance in this matter. I look forward to receiving a fair and satisfactory response as soon as possible. Blizzard arbitrarily banned my account ********************** Please ask them to review my account situation again and help me lift the account ban. Thank you

  Business Response

  Date: 10/18/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased many blizzard games. Diablo 3, 4, expansions and Heros of the Storm currency. Every time I log in to Heros of The Storm, there is ****** ****** accounts sexually harassing and messaging everyone. If you call them a "loser", you get banned. The accounts are created daily and the harassment will not stop. This has been going on for 2 months. I will continue to screenshot from this day forward and provide evidence. Blizzard does not hold up their end of the *** and **** and protect its customers. I demand a full refund and may seek future compensation for damages. I need all of my money and GM DoeFlorex to be investigated for discrimination

  Business Response

  Date: 10/17/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.
  
  
  The support site for appeal submissions can be found below.
  
  
  ********************************

   

  If the customer encounters other players who are harassing them or otherwise chatting inappropriately, they should use the in-game right-click Report features to report that behavior, so that we can investigate and take appropriate actions.
  
  
  Sincerely,
  
  Blizzard Entertainment

  Customer Answer

  Date: 10/18/2024

  The report function has only resulted in closing my account without violating the *** or ****. The accounts reported continue to harass, impersonate and post hate crimes on your platform.

  GM DoeFlorex is responsible for this complaint. 

  Blizzard has my email, name and account information in this complaint. Confirm my communication before sending an ignorant reply please. 

   

  I am collecting screenshots of your current community. One more false reply will have them uploaded for the world to see

  Business Response

  Date: 10/24/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter and found that they have contacted our *************************** for a review of their penalty through the ticketing system. After their penalty was reviewed by a team of experts, it was appropriately upheld and the customer was informed.
  
  They can view the End User License Agreement here through the following link: *****************************************************************************************************************************************
  
  We will not overturn or adjust the penalty in this case.
  
  Regards,
  Blizzard Entertainment

• Initial Complaint

  Date:10/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** am writing this appeal letter regarding the recent ban of my Call of Duty account which I believe was a mistake. This account means so much to me as I have poured countless hours and funds into this game over the years.I have been a loyal Call of Duty player for many years now. In that time, I have purchased every new title in the series as well as numerous downloadable content and cosmetics, spending a considerable amount of money. I have also dedicated so much time ranking up my account online, unlocking weapon camos,attachments and more through skilled gameplay. My account is now at max prestige level with a high K/D ratio, stats I worked extremely hard ******** of Duty provides me not just entertainment but also a social outlet. Through this game I have met many friends from around the world who I play and chat with regularly. Losing my account has disconnected me from this vital social network which has been crucial for my mental health, especially during the pandemic when in- person interactions have been limited. I suffer from depression and the positive social connections through Call of Duty have helped me manage my condition. Losing this support system has already negatively I plead for my account to be restored as I truly believe this ban was made in error. I have never cheated,hacked or intentionally broken any code of conduct. I suspect the ban may be due to either a data error in your systems or possibly my account being compromised by hackers. If the latter is true, I deeply apologize and assure you I will take greater measures to secure my account if given the opportunity.If reinstated, I solemnly swear to continue using this account responsibly and in alignment with the Call of Duty terms of service. Gaming has been a huge part of my life and the Call of Duty franchise in particular has shaped my adolescent and young adult years.

  Business Response

  Date: 10/17/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We understand this individual's Call of Duty account is banned. ********************** Customer Support is not able to address bans for Call of Duty. All appeals for Call of Duty must be submitted through ********** support, which is a separate entity.
  
  Below is **********'s posted Security & Enforcement Policy for Call of Duty: Modern Warfare. All infractions undergo a thorough review process by the ***************** security team before enforcement, and penalties are not subject to further review. "Permanent suspensions are lasting and final."
  
  ******************************************************************************************************************
  
  They will need to contact ********** to seek review.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False Positives: It is well-known that automated systems can sometimes mistakenly flag legitimate players as cheaters. I have never used any cheats, hacks, or third-party software. I have only played the game as intended, and I have always respected the rules and regulations set forth by the ****************** Issues: On occasion, I have experienced connectivity issues during gameplay, which might have caused unusual in-game behavior. If there were any discrepancies in my gameplay due to lag or other network-related problems, I assure you that it was unintentional and not a result of malicious intent.Shared Accounts: I understand that sharing accounts is against the terms of service, and while I have never shared my account with anyone, I would like to mention that its possible that someone may have gained unauthorized access to my account. I take account security very seriously and have always used strong passwords and two-factor authentication when available.

  Business Response

  Date: 10/17/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We understand this customer is attempting to have their account reviewed. In this case, the email address they provided is not tied to any ********** account, so we are unable to investigate their claims. If they would provide an email address or BattleTag which we can use to locate the account, we would be happy to review their account an additional time.
  
  
  Sincerely,
  Blizzard Entertainment