Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blizzard Entertainment Inc

  1 Blizzard Irvine, CA 92618-3628

• 

  Blizzard Entertainment Inc

  16215 Alton Pkwy Irvine, CA 92618-3616

• 

  Blizzard Entertainment Inc

  803 Stevens Creek Lane Richmond, TX 77469

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been playing and paying for 20 years, some automated system wrongfully banned one of my game account ****** and the ticket system prevents me from seeking proper appeal (I am only getting automated reply, no human investigation actually happened)I did not cheat, I didn't violate the Term of Services and Blizzard refuses to investigate or specify what I was doing wrong (which I wasn't)Other people also wrongfully banned got luckier and their ticket was escalated to the special investigation team which then overturned their ban but I wasn't so lucky Latest ticket US105570960

  Business Response

  Date: 07/30/2025

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. After a review of this penalty by a team of experts, we were were able to verify that it was correctly applied.
  
  However after a thorough review, the action on this account has been overturned to a 6 month suspension and a final warning. The account will be active again on 2026-01-26.
  
  Any additional actions will result in the permanent closure of the account.
  
  Sincerely,
  Blizzard Entertainment

  Customer Answer

  Date: 07/31/2025

  
  Better Business Bureau:
  
  While I never cheated I think 6 months is much better than the permanent wrong ban I had before so I guess I'll take this.

  
  Regards,
  
  ******* ********
  
   

  
  

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally dispute the unjust permanent ban imposed on my Blizzard ********** account (ID: ******************** on or around July 19, 2025.Background:I have been a legitimate player of World of Warcraft (International/Asia servers) with no history of violations.The account was permanently banned without clear justification. Blizzard's email response (attached) provided only generic reasons, failing to specify any concrete evidence of wrongdoing.I suspect the ban resulted from an IP/machine flag at an internet caf I visiteda circumstance beyond my control. I did not use unauthorized software or violate Terms of Service.Issues with Blizzard's Process:Lack of Transparency: No detailed evidence or specific violation was provided.Disproportionate Penalty: A permanent ban for an alleged first offense is excessive, especially without proof.Ineffective Appeal Channels: Blizzard's appeal system issued automated responses, ignoring my legitimate case.Requested Resolution:Immediate reinstatement of my account with full access to World of Warcraft and associated purchases.A detailed explanation of the alleged violation, including evidence if available.Compensation for lost gameplay time and in-game assets if the ban is upheld unjustly.I have invested significant time and money into this account and expect fair treatment under Blizzard's "Fair Play" policies. Attached are relevant communications and transaction records.Please investigate this matter promptly. I appreciate your assistance in holding Blizzard accountable to its consumer commitments.Sincerely,

  Business Response

  Date: 07/25/2025

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely, 
  Blizzard Entertainment

• Initial Complaint

  Date:07/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Overwatch account registered with the email ******************* was banned, which I think was a significant disrespect to my rights as a customer. I have been a loyal customer of ********************** for years and spent a considerable amount of wealth on the game. I have been following the code of conducts of the game, but sometimes the continuous harassment from the aggressive gaming community resulted in mass report regarding my account. ********************** failed to maintain the ******* of the community, and as a victim I stood up for myself. I then became more of a victim because Blizzard bans accounts resulted from mass report without verifying actual scenarios. And they refuse to release any information regarding the action taken on my account, which is extremely biased. As a female player, I do play characters that are more discriminated by other players, they abused the report system and harmed my rights. I believe that Blizzard Entertainment should treat this with more careful consideration or at least get proof that I deserve the banning of my digital property. I would love to be treated as a genuine customer with rights instead of some player they rip off and then discard.

  Business Response

  Date: 07/24/2025

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We first wish to extend our apologies for the frustration caused by the account action they reported.
  
  Recently, a penalty was placed on the account to maintain a fun and safe game environment for all of our players. After some discussions regarding the penalty, we have made the decision to overturn this penalty so that the customer can continue playing. Access to this account has been restored and all actions removed. They should be able to log in and play again.
  
  We apologize for any inconvenience this may have caused and encourage them to contact us with any further questions or concerns they may have. 
  
  Sincerely,
  Blizzard Entertainment

  Customer Answer

  Date: 07/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Thank you so much for helping me. I really do appreciate the effort and efficiency you displayed. I will definitely recommend you to others. :) Have a great weekend.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Customer Service.I am writing this letter because my Overwatch account was "Account Closure"on *********. I have been playing Overwatch normally and have never used any kind of cheating software. When I submitted a ticket to appeal the suspension decision. I received an automated response stating that they would uphold the original decision. This response made me feel like it was a robot instead of a real person who is checking my account. I want to complain about it. I am a paying user, and they banned my account without no reason. I just want a person to check my account and they will see that I didn't do anything ******** account is: Homelander#****.The email address is: *********************

  Business Response

  Date: 07/22/2025

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely, 
  Blizzard Entertainment

  Customer Answer

  Date: 07/25/2025

  I can say with confidence that I did not use any third-party software. This is an erroneous and irresponsible response. I can think of two possible explanations for this situation. A) Blizzard intentionally banned me due to racial discrimination. B) My computer's operating system was mistakenly identified as third-party software. If the reason is B), please provide details such as the name of the program that violated the rules and the time it occurred. Otherwise, I will consider that Blizzard does not respect my gaming rights and is forcing me to pay again to obtain the same gaming experience.

  Business Response

  Date: 07/26/2025

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have carefully reviewed the case a final time, and our decision remains unchanged.  We don't take this decision lightly, and this penalty was issued only after a careful review of relevant evidence. This decision, in accordance with the Blizzard End User License Agreement, is the result of our commitment to maintaining a fair gaming environment for all players.
  
  If the customer needs assistance with a different issue, their new request should be submitted through the Blizzard Customer Support website.
  
  Sincerely,
  
  Blizzard Entertainment

  Customer Answer

  Date: 07/31/2025

  I strongly criticize Blizzard for not responding to my questions. This is a disregard and bullying of my account rights, and it is racial discrimination simply because I play Overwatch on the Korean server. I repeat my request: please provide the reasons for the ban and specific details, including the name of the program.

  I am seeking BBB's help not to listen to Blizzard's excuses, but to demand that you provide all the reasons. Otherwise, this is FRAUD.

  Or I will court for libel.

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *******************************,I am writing to formally complain about Blizzard Entertainment's unfair suspension of my account (********** ID: ************************ for their game Overwatch 2.Background:My account was permanently banned on September 8, 2024, as part of a mass suspension wave affecting international server players. Blizzard has refused to:Disclose the specific violation (only citing generic "Terms of Use" breaches)Provide any evidence supporting their claim Offer a meaningful appeals process Key Issues:Lack of Transparency: Despite multiple appeals, Blizzard only responds with templated messages stating their decision is "final" without justification.False Allegations: I have never used cheats/hacks or engaged in toxic behavior - the ban likely resulted from VPN use due to geographic connectivity needs.Consumer Rights Violation:Denial of service without cause Refusal to investigate properly Withholding of purchased game access Requested Resolution:Full account restoration Detailed explanation of the alleged violation Implementation of fairer appeal processes This pattern of opaque suspensions appears systemic, as evidenced by numerous similar cases online. I appreciate your assistance in holding Blizzard accountable to consumer protection standards.Sincerely,

  Business Response

  Date: 07/22/2025

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely, 
  Blizzard Entertainment

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with ********************** and I have had this account for 15+ years probably since they launched the World Of Warcraft game. I recently tried to get back into my account and couldn't because it has an authenticator to it and I wasn't logged into the authenticator either. So because I could not access my account I have reached out to their support team. They have had 3 different **** request the exact same set of information from me and I have sent back everything requested and I cannot get a response or help out of them. They just keep sending me back the request for information? I am starting to feel like they have no intention of giving me account back after all the time and money I have spent on it and I do not appreciate their lack of customer service and organization.

  Business Response

  Date: 07/22/2025

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. I had a chance to look over their previous support tickets and their correspondence here. I understand that the customer is reporting an issue regarding not being able to access their account.

  Reviewing the player's support tickets, it appears that we were able to verify the account and remove the player's two-factor authentication. They should now have access to their account.

  Sincerely,

  Blizzard Entertainment

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing this formal complaint regarding Blizzard Entertainment, the publisher of World of Warcraft and related services, for what I believe to be unfair treatment and denial of access to paid services.I am a paying customer who has subscribed to ******************** and purchased digital content over time. However, I have repeatedly been suspended from accessing my accounta total of five times in the past six months - despite being an active, legitimate player. These suspensions have made it impossible to consistently use the service Ive paid for, and I have not received meaningful or transparent explanations for the actions taken against **** believe I am being intentionally targeted and harassed by a third-party ************** I have reason to believe they are coordinating false reports against me in an effort to trigger automated or biased enforcement actions from Blizzards moderation team. My reports of this harassment have gone unaddressed, and my account continues to be penalized while the group responsible appears to act with *********** a 100% disabled U.S. veteran, this platform has been more than just a gameit has been a much-needed source of connection and distraction. Being repeatedly cut off from this service, despite paying for it, has caused emotional stress and significant frustration.I am requesting that Blizzard:Conduct a full review of my account and suspension history.Investigate the actions of the ************* in question.Offer compensation or refund for the lost time and inability to access paid services.I believe this situation falls under consumer protection concerns as I am paying for a service I am consistently denied access to without due process. I would appreciate your assistance in investigating Blizzard Entertainments enforcement practices and handling of user reports.Thank you for your time and attention to this matter.Sincerely,****** ******

  Business Response

  Date: 07/22/2025

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. I understand that they have concerns regarding the suspension placed on their World of Warcraft account.
  
  I have thoroughly reviewed the matter again and have arrived at the same conclusion. According to Blizzard's internal logs, our records show that this customer was engaging in obscene and profane language in public chat channels, in violation of our In-Game Code of Conduct and End License User Agreement (****). 
  
  In-Game Code of Conduct: **********************************************
  ****: ******************************************************************

  If a player believes other players are harassing or abusing them or another member of the World of Warcraft community, we ask that they report the matter to us through the right-click > Report function, rather than retaliating. A Game Master will investigate the issue and take the appropriate action with all parties involved, including the petitioner, if warranted.
  
  We understand the frustration that comes from toxic behavior in our games, which is why we take a harsh stance on any accounts involved.

  Sincerely,

  Blizzard Entertainment

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was permanently banned from ********* on July 7, 2025, without being given a clear explanation. I rarely use in-game chat, strictly follow community guidelines, and do not account share. I travel frequently for work and was playing normally in ranked matches the night before. The only message I received stated that my account had committed continued actions deemed inappropriate, which I firmly deny. I submitted a ticket asking for clarification and expressed that I had done nothing wrong, yet Blizzard never specified what actions led to my ban. Instead, they closed the case and marked it as resolved without ever telling me what rule I allegedly broke.I submitted an appeal through Blizzards support system but only received a generic response with no specific evidence or clarification. This lack of transparency and accountability is unacceptable, especially when a customer loses access to a product they paid for without due process or evidence.

  Business Response

  Date: 07/22/2025

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. After a review of this penalty by a team of experts, we have arrived at the same conclusion. The penalty was applied correctly and will not be overturned.
  
  They can view the End User License Agreement here through the following link: *****************************************************************************************************************************************
  
  We will not overturn or adjust the penalty in this case.
  
  Regards,
  Blizzard Entertainment

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the Better Business Bureau,I am filing this formal complaint regarding Blizzard Entertainment's unjustified permanent ban of my Overwatch 2 account ************************ for alleged "malicious chat" violations.Key Issues:Lack of Due Process Only two isolated phrases ("ban ur mom"/"suck ****") were cited as evidence No full chat logs provided to demonstrate violation severity No prior warnings or temporary suspensions before permanent ban Disproportionate Punishment First-time offense punished with maximum severity Common competitive gaming expressions misinterpreted as threats Permanent account termination grossly exceeds industry standards for similar cases Contradictory Enforcement Blizzard's own Code of Conduct encourages progressive discipline (Section 4.2)Other players regularly use stronger language without consequence Requested Resolution:Full disclosure of all cited violations with timestamps Either:a) Downgrade to temporary suspension reflecting first-offense standards, OR b) Account restoration with chat restrictions Appeal History :07/10/2025: Initial appeal denied via template response 07/11/2025: Second appeal rejected without new review As a consumer protection matter, I urge BBB to investigate:Blizzard's inconsistent enforcement of chat policies Absence of graduated penalty systems for first-time offenders Sincerely,

  Business Response

  Date: 07/19/2025

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. I understand that they have concerns regarding the closure of their Overwatch account.
  
  I have thoroughly reviewed the matter again and have arrived at the same conclusion. According to Blizzard's internal logs, our records show that this customer was engaging in obscene and profane language in public chat channels, in violation of our In-Game Code of Conduct and End License User Agreement (****). In addition, this was not the account's first offense. The account was actioned 9 times prior to the closure with lesser penalties such as silences and suspensions. It is our intention to educate players with lesser penalties before closing an account, though in this case, the offending behavior continued despite the 9 previous chances.
  
  In-Game Code of Conduct: **********************************************
  ****: ******************************************************************
  
  We understand the frustration that comes from toxic behavior in our games, which is why we take a harsh stance on any accounts involved.

  Sincerely,

  Blizzard Entertainment

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I told their representation via online ticket support to stop billing me before the beginning of July 2025 monthly billing cycle. I Received a response from them telling me to do freeze billing via a different channel. Being deployed, that option was not available to me and told them to abide by state statutes and to freeze my billing. They did not do as i requested being the owner and coordinator of the account/subscription and on July 4th 2025 I was charged for monthly billing for the month of July. I have not used services and should not have been billed. Please negotiate with them the refund to the card on file and instruct them to uphold good business practice and follow the florida state by laws.

  Business Response

  Date: 07/18/2025

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. 
  
  When it comes to a refund, any refunds that are approved outside of our normal refund policy are only done so in exceptional situations. When reviewing these requests, we take different factors into consideration when trying to determine if we can provide an exception to that or not. Our Refund Policy can be found here: **********************************************************************************************************************
  
  We were able to review their subscription renewal to see if there was any way that we could make an exception for their situation and we are happy to report we could provide a refund in this situation as they had asked us to cancel their subscription prior to renewal. As such, a refund has been processed for the following order:
  
   - Order #US1221263075 in the amount of $14.99 USD for the 1 Month Subscription renewal on 2025-07-07
  
  Their refund will be sent back to the original method of payment used and will be completed within 3-14 business days. While we are happy to provide this refund, please note that this was an exception provided and we may not be able to offer this sort of exception again.
  
  Regards,
  
  Blizzard Entertainment