Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blizzard Entertainment Inc

  1 Blizzard Irvine, CA 92618-3628

• 

  Blizzard Entertainment Inc

  16215 Alton Pkwy Irvine, CA 92618-3616

• 

  Blizzard Entertainment Inc

  803 Stevens Creek Lane Richmond, TX 77469

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** am writing this appeal letter regarding the recent ban of my Call of Duty account which I believe was a mistake. This account means so much to me as I have poured countless hours and funds into this game over the years.I have been a loyal Call of Duty player for many years now. In that time, I have purchased every new title in the series as well as numerous downloadable content and cosmetics, spending a considerable amount of money. I have also dedicated so much time ranking up my account online, unlocking weapon camos,attachments and more through skilled gameplay. My account is now at max prestige level with a high K/D ratio, stats I worked extremely hard ******** of Duty provides me not just entertainment but also a social outlet. Through this game I have met many friends from around the world who I play and chat with regularly. Losing my account has disconnected me from this vital social network which has been crucial for my mental health, especially during the pandemic when in- person interactions have been limited. I suffer from depression and the positive social connections through Call of Duty have helped me manage my condition. Losing this support system has already negatively I plead for my account to be restored as I truly believe this ban was made in error. I have never cheated,hacked or intentionally broken any code of conduct. I suspect the ban may be due to either a data error in your systems or possibly my account being compromised by hackers. If the latter is true, I deeply apologize and assure you I will take greater measures to secure my account if given the opportunity.If reinstated, I solemnly swear to continue using this account responsibly and in alignment with the Call of Duty terms of service. Gaming has been a huge part of my life and the Call of Duty franchise in particular has shaped my adolescent and young adult years.

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We understand this individual's Call of Duty account is banned. ********************** Customer Support is not able to address bans for Call of Duty. All appeals for Call of Duty must be submitted through ********** support, which is a separate entity.
  
  Below is **********'s posted Security & Enforcement Policy for Call of Duty: Modern Warfare. All infractions undergo a thorough review process by the ***************** security team before enforcement, and penalties are not subject to further review. "Permanent suspensions are lasting and final."
  
  ******************************************************************************************************************
  
  They will need to contact ********** to seek review.
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was wrongfully banned due to automated reports in system. Blizzard will continue giving a robot response within there internal ticketing queue and refuse to give a live person to review the cases. They are constantly known for ignoring tickets and letting the system close accounts without a human reviewing it. I have been a subscribing member to World of Warcraft for years, and deserve fair treatment

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. I understand that they have concerns regarding the closure of their account.
  
  I have thoroughly reviewed the matter again and have arrived at the same conclusion. According to Blizzard's internal logs, our records show that this customer was engaging in obscene and profane language in public chat channels, in violation of our In-Game Code of Conduct and End License User Agreement (****). 
  
  In-Game Code of Conduct: **********************************************
  ****: ******************************************************************
  
  We understand the frustration that comes from toxic behavior in our games, which is why we take a harsh stance on any accounts involved.

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against Blizzard Entertainment regarding the unjust suspension of my Overwatch account on 10/18/2024. I received a notification from Blizzard stating that my account was suspended due to multiple reports from other players alleging inappropriate communication, such as abusive chat, advertisement, or spamming. However, Blizzard failed to provide any specific evidence or examples of these alleged infractions.This suspension was enacted without a proper review of the situation, and at no point was I given an opportunity to present my side of the story. I have reached out to Blizzard multiple times for clarification and to dispute these accusations, yet I have not received a response to any of my communication attempts. As a loyal and responsible player, I am deeply concerned by the lack of transparency and the apparent reliance on unverified player reports to take punitive action. It is unacceptable to be penalized without any clear proof or communication from Blizzards side.Blizzards response indicates that they will only overturn penalties under extenuating circumstances, such as account compromise, but this does not address the issue of fair treatment for players wrongly accused. Given that my requests for more information and a review have been ignored, I am left with no choice but to escalate this matter.This experience has been extremely frustrating, and I feel that Blizzard has not handled this matter fairly. I am requesting the BBBs assistance in urging Blizzard Entertainment to conduct a thorough and transparent review of my account, respond to my inquiries, and implement better communication practices regarding their disciplinary actions.Thank you for your attention to this complaint.Sincerely,**** *******

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.
  The support site for appeal submissions can be found below.
  
  ********************************
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the Better Business Bureau,I am writing to seek your assistance in a matter concerning my Blizzard account, ***************** I registered this account in 2023 and have been playing Overwatch for over a year. In this period, I have dedicated a significant amount of time to the game, with more than 1000 hours of gameplay. Additionally, I have made in-game purchases totaling over 300 US dollars.Five days ago, I played as usual. However, the next day, my game account was closed under the pretext of violating the user agreement. This has made me incredibly frustrated and has even led me to have extremely distressing thoughts. The idea that my account has been wrongly banned is so unbearable that I am considering desperate actions. But I understand that this is not the solution.I am firmly convinced that I have not done anything wrong. A careful review of my gameplay shows no actions that would violate the agreement. My game records are completely normal.I will provide my in-game purchase records as proof of my identity. My game account holds great significance for me. It represents not only the time and effort I have put in but also the friendships and connections I have made within the game. I sincerely hope that you can communicate with Blizzard and persuade them to review this penalty once again. I desperately need my account to be unban so that I can continue to enjoy the game.Thank you for your attention and help.

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely, 
  Blizzard Entertainment

  Customer Answer

  Date: 11/03/2024

  I am very sure that I have not engaged in any violations. I am just a normal player. Being banned for no reason is unfair to me. I hope that my account can be reviewed again and unblocked.

  **********************

  Business Response

  Date: 11/05/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have carefully reviewed the case a final time, and our decision remains unchanged.  We don't take this decision lightly, and this penalty was issued only after a careful review of relevant evidence. This decision, in accordance with the Blizzard End User License Agreement, is the result of our commitment to maintaining a fair gaming environment for all players.
  
  If the customer needs assistance with a different issue, their new request should be submitted through the Blizzard Customer Support website.
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this because of the unjust report system maintained by Blizzard. After an appeal, all I received was a bot response. Reading the responses from Blizzard for other complaints on this site, they are also all copy and paste bot responses, which is extremely concerning. I was recommended by my cousin who does legal work to file a complaint here before pursuing a case in small claims court. I have lost 100s of hours of progress, as well as some monetary value. It's extremely concerning that this company doesn't care enough even to give people facing a permanent ban real human interaction, instead delivering a bot response and then barring people from future communication. It's extremely predatory. In addition, even when I tried to provide evidence of emails I received regarding logins from different locations, they were blatantly ignored. There was no specific reason for the ban aside from chat abuse, which hardly seems to warrant a permanent ban. Even if someone was saying discriminatory language on my account, it could have been muted, a permanent ban seems completely unjustified. Should I receive yet another bot response I will have tried to file a complaint here and may have to take it to small claims court, which would show just how little this company cares about communicating with their players. Even ** gave me 10 times better support, plus let me speak to actual humans.

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. I understand that they have concerns regarding the suspension placed on their Overwatch account.
  
  I have thoroughly reviewed the matter again and have arrived at the same conclusion. According to Blizzard's internal logs, our records show that this customer was engaging in obscene and profane language in public chat channels, in violation of our In-Game Code of Conduct and End License User Agreement (****). 
  
  In-Game Code of Conduct: **********************************************
  ****: ******************************************************************
  
  We understand the frustration that comes from toxic behavior in our games, which is why we take a harsh stance on any accounts involved.

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer of ********************** for over 9 years, but I recently encountered an issue after moving to another country. I needed to update the country on my account to reflect my new location so that I could continue making payments with my new ************ card. Here's what happened:In my first ticket, I mentioned that I was having trouble using my ************ card and asked if it was possible to change the country on my account to the one where I am physically residing for just under a month. My request was ********* my second ticket, I asked how long I need to live in the new country before I can update it as my country of residence. After this, I was banned for 7 days.Additionally, I do not understand why I am not allowed to change the country on my account, despite providing valid reasons and documentation. For further verification, I will attach my most recent utility bills for electricity and my mobile ******** account ID: *******#**** Desired Resolution: I kindly request Blizzard to review my case, assist with updating my account to reflect my new country of residence, and lift the unfair 7-day ban.

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have carefully reviewed the case a final time, and our decision remains unchanged.  We don't take this decision lightly, and this penalty was issued only after a careful review of relevant evidence. This decision, in accordance with the Blizzard End User License Agreement, is the result of our commitment to maintaining a fair gaming environment for all players.
  
  If the customer needs assistance with a different issue, their new request should be submitted through the Blizzard Customer Support website.
  
  Sincerely,
  
  Blizzard Entertainment

  Customer Answer

  Date: 11/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *********
  
   
  

• Initial Complaint

  Date:10/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Blizzard Customer Support Team,I hope this message finds you well. I am writing to appeal the recent ban placed on my account, ******#****, in game, Overwatch.First and foremost, I would like to express my sincere apologies for any misconduct that led to the suspension of my account. It was brought to my attention that my actions during a match were not in line with the community standards set by Blizzard Entertainment. I understand that maintaining a positive and respectful gaming environment is crucial for all players' enjoyment, and I deeply regret if my behavior contributed negatively to it.Upon reflection, I realize that in a moment of frustration, I failed to uphold the values that are important to both the ******************* and myself. This incident has served as a significant learning experience, and I assure you that steps have been taken to ensure such behavior will not be repeated in the future. My intention is never to harm or offend others; instead, I seek to contribute positively to the gaming ************ demonstrate my commitment to change, I have spent considerable time reviewing the Code of Conduct and other relevant policies outlined by Blizzard. Additionally, I have engaged in discussions within forums dedicated to promoting better online etiquette and sportsmanship. These resources have provided me with valuable insights into how I can improve my conduct moving forward.I kindly request that you consider lifting the ban imposed on my account, allowing me the opportunity to return to Overwatch and apply what I have learned. I am eager to rejoin the community, play fairly, and respect my fellow gamers at all times. If there are any conditions or requirements that need to be met before reinstatement, please inform me, and I will gladly comply. I look forward to your response and the chance to make a positive impact within the ******************* once ********** regards,[lyx]***********************

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. I understand that they have concerns regarding the suspension placed on their Overwatch account.
  
  I have thoroughly reviewed the matter again and have arrived at the same conclusion. According to Blizzard's internal logs, our records show that this customer was engaging in obscene and profane language in public chat channels, in violation of our In-Game Code of Conduct and End License User Agreement (****). 
  
  In-Game Code of Conduct: **********************************************
  ****: ******************************************************************
  
  We understand the frustration that comes from toxic behavior in our games, which is why we take a harsh stance on any accounts involved.

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Blizzard **************** Team,I am a devoted player of "Overwatch," with a ********** account registered under ******************* and the BattleTag Act1NG#****. I recently received a notification about a permanent ban on my account due to multiple instances of "inappropriate communications." Deeply surprised, I've reviewed my conduct thoroughly and now wish to submit a formal appeal.Explanation of the Situation: 1.Communication Habits: Throughout my gameplay, I've consistently adhered to the game's communication guidelines, avoiding any potentially contentious remarks. My playing style is often quiet, with minimal use of in-game chat features, focusing instead on the gameplay. 2.Account Security: I'm well-aware of the responsibility that comes with holding an account, and I've never shared my login details with anyone else. There have been no indications of unauthorized access or misuse of my account. ********* for Evidence: I respectfully ask for specifics on the alleged misconduct and any supporting evidence. Should the issue stem from a misunderstanding, I'm prepared to address it. If, however, my account has been compromised, I'll take swift action to rectify the situation. 4.Intent to Appeal: In light of the circumstances, I urge the Blizzard team to reconsider my account activity, specifically the supposed instances of "improper communication." A thorough review could clarify that my actions have remained within the bounds of the community standards.Concluding Note:Understanding and respecting Blizzard's commitment to upholding the integrity of its gaming environment, I seek fair treatment for my account. Our joint effort to clear this misunderstanding would help restore my rightful gaming privileges in "Overwatch."Sincerely,Canz

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Blizzard Entertainment Customer Support,I am writing this letter with a heavy heart to address an urgent matter concerning my Overwatch account, ZeroTwo#*****. On October 19th, 2024, I received notification that my account was permanently banned under the grounds of "violating game rules." As someone who has always adhered to the community guidelines and actively contributed to the Overwatch ecosystem, I find this action perplexing and unjust.?Personal Information?:In-game Username: ZeroTwo#***** Associated Email Address: **************** Date of Suspension: October 19th, 2024 ?Core Points of Appeal?:Since becoming part of the ******************** it has been my utmost commitment to uphold the spirit of fair play and mutual respect. Whether during intense online matches or regular interactions within the community, I have strived to exemplify sportsmanship at its finest. The abrupt ban of my account has left me bewildered and deeply concerned about potential errors or ******************** order to clarify any misconceptions, I am willing to provide extensive information and evidence:Chat Records and Behavioral Manifestation: I can furnish past match chat logs showcasing civil conversations between myself and fellow players, free from any abusive language or provocation.Gameplay Conduct Review: My gameplay conduct is entirely consistent with the 'Overwatch Player Conduct Guidelines,' devoid of cheating, hacking, or any actions detrimental to the gaming *************** regards,ZeroTwo ****************

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OVERWATCH account (ID: *********#****, registered email: ******************* was permanently banned on Oct 20, 2024. However, no specific reason for the ban was provided. On the evening of Oct 20, I was playing normally with friends, and at the night, I received an email stating that my account had been permanently banned. I want to clarify that there has been no cheating, no excessive behavior in voice chat, nor any AFK actions that would negatively impact the game experience,but my OVERWATCH got banned for no reason ,this is ridiculous!!!!!! I am also a 6years player for OVERWATCH in ***** mainland Server, I have attempted to file an appeal, but the responses I have received appear to be from an automated system, not a human agent. I believe that Blizzard's unreliable automated detection system, coupled with poor management, has led to this ban without any manual review. This treatment shows a lack of respect for the players.This is the reason why I decided to share the details to BBB.I am very angry about Blizzard's inaction.If they checked my account seriously in time,nothing of this will happen.After my OVERWATCH 2 got banned,they even claimed it was my problem.This is simply unbelievable.

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely,
  Blizzard Entertainment