Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blizzard Entertainment Inc

  1 Blizzard Irvine, CA 92618-3628

• 

  Blizzard Entertainment Inc

  16215 Alton Pkwy Irvine, CA 92618-3616

• 

  Blizzard Entertainment Inc

  803 Stevens Creek Lane Richmond, TX 77469

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to appeal the unjust ban of my World of Warcraft account. I have been a dedicated player since 2022, starting as a complete novice and eventually growing into a team main tank, raid leader, and coordinator. This game has been a significant part of my life, allowing me to develop meaningful friendships and teamwork skills. With the relaunch of WoW Classic, I was thrilled to reconnect with old friends from the game. We planned to enjoy this nostalgic journey together. However, just as my warrior character reached max level after countless hours of hard work, my account was suddenly banned for alleged use of third-party software. This accusation is entirely unfounded. I have always played the game fairly and honestly. I leveled my character through diligent questing, dungeon runs, and long hours of grinding to keep up with my teams progress. My dedication even meant sacrificing my rest to ensure I was ready for the team. Unfortunately, despite my attempts to resolve this through customer support, I have received no clear explanation or evidence to support this ban. The lack of proper communication has left me feeling helpless and unfairly treated. I am reaching out to BBB because I genuinely believe this is a misunderstanding. I kindly request that Blizzard reevaluates my case and provides a fair resolution. As a loyal player who has invested significant time and effort into this game, I hope my appeal can be given the attention it deserves. Thank you for your time and understanding.

  Business Response

  Date: 12/14/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We understand this customer is attempting to have their account reviewed.
  
  In this case, the email address they provided is not tied to any ********** account, so we are unable to investigate their claims. If they would provide an email address or battletag which we can use to locate the account, we would be happy to review their account an additional time.
  
  Regards,
  
  Blizzard Entertainment

  Customer Answer

  Date: 12/16/2024

  Thank you for your response, here is my ********** tag and account's gmail. etsuneko#**** / ************************* And the promblem happened on both Wow1 and Wow2.

  Business Response

  Date: 12/19/2024

  Greetings BBB,
  
  Thanks for reaching out on the player's behalf. The penalty applied to this player's account is currently being reviewed by our hacks team. That process can take up to 7 days. Once we receive additional information we will reach out to the player via the email address that was provided.
  
  When a player needs to appeal an account action, we offer assistance with those cases via our support site below. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  *******************************************************************
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from a game called Diablo Immortal after paying money to play without being told the reason as to why I was banned. They took my money and didn't provide any reason as to why I can't play the game anymore. I just received automated messages from Chinese bots working for them telling me I was banned. They abuse their customers with the worst possible customer service I have ever seen or heard of from any company ever and it's not even close...

  Business Response

  Date: 12/14/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter and found that they have contacted our *************************** already for a review of their penalty through the ticketing system. After their penalty was reviewed by a team of experts, it was appropriately upheld and the customer was informed.
  
  They can view the End User License Agreement here through the following link: *****************************************************************************************************************************************
  
  We will not overturn or adjust the penalty in this case.
  
  Regards,
  Blizzard Entertainment

  Customer Answer

  Date: 12/16/2024

  This is the same thing they told me in the emails except it was automated. They have not told me why they banned me and they haven't told you either. They have done this to many, MANY customers without any warning. They NEVER give a reason why they ban people and they just randomly do it. I had many accounts banned and I never did anything wrong or broke any rules nor was I told why they did this. Can you please ask them to tell you in DETAIL why I was banned? There is no reason given in this message or in any of the messages they sent me. Please ask them to tell you the reason. Thank you.

  Business Response

  Date: 12/19/2024

  Greetings BBB,

  
  Thank you for reaching out on behalf of this customer. We have carefully reviewed the case a final time, and our decision remains unchanged.  We don't take this decision lightly, and this penalty was issued only after a careful review of relevant evidence. This decision, in accordance with the Blizzard End User License Agreement, is the result of our commitment to maintaining a fair gaming environment for all players.

  
  If the customer needs assistance with a different issue, their new request should be submitted through the Blizzard Customer Support website.

  
  Sincerely,

  Blizzard Entertainment

• Initial Complaint

  Date:12/13/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi my issue is i was using battlnet normaly but suddenly my account got banned i want it to get unbanned thank you waiting for your resposnse.

  Business Response

  Date: 12/13/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.
  
  The support site for appeal submissions can be found below.
  
  ********************************
  
  Sincerely,
  Blizzard Entertainment

  Customer Answer

  Date: 12/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Azoz Mish
  
   
  

• Initial Complaint

  Date:12/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blizzard has mistakenly banned my account permanently because of communication violations on 12/12/2024. I have been playing on that account for over 4 years and spending over 1000 dollars on it. I believe the account is stolen during my vacation to ***** and the one who stole it violated Blizzard rules, not me. I have contacted Blizzard regarding this but Blizzard did not investigate and still refuse to ***** my account. I am at ***** and haven't been able to play on that account for months, there is no way I could play Overwatch 2 back in ***** as I am busy visiting friends and families. Please help me to contact Blizzard to investigate and unban my account. Attached is my flight back to ***** on 09/04/2024. And I haven't come back to US yet.I would not do anything to violate Blizzard rules as I spend lots of money on that account already. Perm ban with no investigation conducted is just unacceptable.

  Business Response

  Date: 12/13/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. I had a chance to read their correspondence hear and I understand that they appealing the closure of their Overwatch 2 account.
  
  There are no penalties or restrictions on the ********** account associated with the email the player provided in their initial contact. If this is in regards to a different account, please have the player provide the email address to the penalized account, and we'll be happy to take a further review.
  
  Sincerely,
  Blizzard Entertainment

  Customer Answer

  Date: 12/17/2024

  The email address is **************** the account is MarvelousV#****. Please check, it is still banned,

  Business Response

  Date: 12/18/2024

  Greetings BBB, 
  
  Thank you for continuing to reach out on behalf of this customer.
  
  I have thoroughly reviewed the matter again and have arrived at the same conclusion. According to Blizzard's internal logs, our records show that this customer was engaging in obscene and profane language in public chat channels, in violation of our In-Game Code of Conduct and End License User Agreement (****).
  
  In-Game Code of Conduct: 
  ***************************************************;
  
  ****: 
  ***********************************************************************;
  
  We understand the frustration that comes from toxic behavior in our games, which is why we take a harsh stance on any accounts involved. 
  
  Sincerely, 
  Blizzard Entertainment

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been over a year since Blizzard suddenly banned my Overwatch account without warning. The email sent to me only said that I had broken the rules, but did not give a specific reason. As a player who loves the game, I know I didn't do anything against the rules. My numerous appeals have been answered by the same robot ai. Although it has been more than a year, after all, this is my money and effort. I want them to write exactly what rules I broke in which game to ban me forever. If he can't provide it, I would like to restore my account to unblocked status. Clear up this misunderstanding. I've invested a lot of time, energy, and money into this game. I hope my request can be resolved. Watch Pioneer bind email is ****************** ********** id is????#****.

  Business Response

  Date: 12/13/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.
  
  
  The support site for appeal submissions can be found below.
  
  
  ********************************
  
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:12/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB representative,my blizzard account:****************************** Theme: Blizzard game account blocked for no reason appeal I am a long-term supporter of Blizzard games. I am extremely shocked and saddened that my account was banned for no reason without any violations. Tens of thousands of money have been recharged into my account, which is not only my investment in entertainment, but also my trust and support for Blizzard games. However, there is no explanation for the blocking of the account. This kind of inaction and contempt for consumers disappointed **** think this kind of banning of high-value accounts at will is a violation of consumer rights and interests, and it is also a kind of contempt for my right to use human rights. I ask BBB to intervene and help me communicate with Blizzard Games to find out the real reason for the ban and seek to restore my ********** order to support my appeal, I have attached the following documents: A screenshot of the account recharge and purchase record proves my investment in the game. In-game behavior record to prove my good game behavior.I implore BBB to seriously consider my complaint and contact me as soon as possible so that we can solve this problem together. My love for games and respect for the identity of adult players prompted me to seek your help. I look forward to your reply and hope to get a fair ***********, I would also like to thank BBB for its help.Thank you for considering my appeal.Sincerely,

  Business Response

  Date: 12/13/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.
  
  
  The support site for appeal submissions can be found below.
  
  
  ********************************
  
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:12/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they banned my accounts without any reason I opened a ticket to see why, and they answered me with a bot response nobody from their support service answered me

  Business Response

  Date: 12/13/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 1 day ago, without any prior warning, Blizzard Entertainment banned my Overwatch account registered with the email *********************** , citing a violation of their regulations. As a long-time player,I am very clear and certain that I have not breached any of their rules. I have always been a player who abides by the game's regulations. My numerous ******* appeals have only been met with generic, dismissive responses.Blizzard's customer support seems to have never manually reviewed my case, instead responding to my appeals with automated replies. I would like Blizzard Entertainment to provide more detailed information, such as specifying the day and match where I supposedly violated their rules. If they are unable to provide this, I hope they would consider lifting the ban on my account and resolving this misunderstanding. I have invested a lot of time, effort,and money in the game.

  Business Response

  Date: 12/13/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting an Account Review and Appealing a Permanent Ban Due to Account Compromise Dear Overwatch Support,I hope you receive this message. I am writing to formally appeal the permanent ban of my Overwatch account. According to the information I received, my account was banned for violations involving abusive language and ad spam. However, I strongly believe that my account was hacked, resulting in these actions being falsely attributed to **** recently downloaded a screen recording software that I later realized may contain malware. I suspect the software is the source of a malicious program that allows unauthorized individuals to access my account and perform actions without my knowledge or consent. Therefore, I am requesting a thorough review of my case as I believe I have not participated in any violations of the ******************* Guidelines.I have always strived to maintain a positive and respectful attitude while playing Overwatch. I understand the importance of a friendly, fair environment in the game, and I have never used abusive language or participated in spamming. This ban comes as a shock to me as I would never intentionally violate the rules that the ******************* holds dear.After becoming aware that my account may have been compromised, I immediately took steps to address the security issue and ensure that no further unauthorized access would occur:I performed a full scan of all my devices using reliable antivirus software and removed any malicious programs I found.I would be grateful if you could review my case and reconsider your decision to permanently suspend my account. Please let me know if I can provide more information or take any additional steps to help resolve this matter.Thank you for your time and consideration. I sincerely hope for a positive resolution and look forward to your response.Sincerely,

  Business Response

  Date: 12/13/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.
  
  
  The support site for appeal submissions can be found below.
  
  
  ********************************
  
  
  Sincerely,
  
  Blizzard Entertainment

  Customer Answer

  Date: 12/16/2024

  I just can't file a complaint with the authorities.

  Business Response

  Date: 12/21/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have carefully reviewed the case a final time, and our decision remains unchanged.  We don't take this decision lightly, and this penalty was issued only after a careful review of relevant evidence. This decision, in accordance with the Blizzard End User License Agreement, is the result of our commitment to maintaining a fair gaming environment for all players.
  
  
  If the customer needs assistance with a different issue, their new request should be submitted through the Blizzard Customer Support website.
  
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Blizzard **************** Team:Hello!I am rubia and my Overwatch account yakamoz#**** has been banned. I believe this is due to malicious reporting, and I am hereby appealing to you.I have always been a loyal player who strictly abides by the game rules. During the game, I have always adhered to the spirit of fair competition, respected every player, actively participated in team cooperation, and never deliberately spoiled the game experience or used illegal means to gain an advantage.I have a great passion for the Overwatch game. I have spent at least 400hours on this account and ****** on purchasing game - related content. This account is of great significance to me. It bears my hard - earned achievements, numerous beautiful skins, and hard - won levels in the game. It is more than just a game account; it is my identity in the Overwatch game community.However, after carefully reviewing my game behavior, I can't find any violations of the game rules at all. So I suspect that I was maliciously reported by other players. Maybe in the fierce game competition, some players maliciously reported me untruthfully for bad motives.I am very eager to have my account restored to normal use so that I can continue to have fun in the game and contribute positively to the game community as before.I hope you can re - review my account situation and thoroughly investigate the real reason for the ban. I am willing to fully cooperate with you to provide any information you need to prove my innocence.Thank you for taking the time to read my appeal email. I look forward to your reply.Wish you all the best in your work!Auto ***************** *****

  Business Response

  Date: 12/12/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.
  
  The support site for appeal submissions can be found below.
  
  ********************************
  
  Sincerely,
  Blizzard Entertainment