Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blizzard Entertainment Inc

  1 Blizzard Irvine, CA 92618-3628

• 

  Blizzard Entertainment Inc

  16215 Alton Pkwy Irvine, CA 92618-3616

• 

  Blizzard Entertainment Inc

  803 Stevens Creek Lane Richmond, TX 77469

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, dear sir:Due to work reasons, I only came here today. Previously, my account was banned by Blizzard Entertainment. The reason is that I abused the game mechanism, but I did not engage in any illegal actions. I have invested a lot of money in my account, and Blizzard should not abandon a true player and consumer. I hope Blizzard can carefully review my account. Restore my account usage as soon as possible.My game in this company is: World of Warcraft Blizzard Account: ***************

  Business Response

  Date: 04/14/2023

  Greetings BBB,
  
  We have received the customer's appeal, and we are currently investigating it further.  The review can take 3-7 business days to complete.  We will follow up with the customer via email after the review has been completed.
  
  Please be aware that this is not a guarantee that we will be able to overturn the penalty.  Additionally, once we have reviewed the case, we will not be able to review it again.  Thanks for your patience while we work to review this situation.
  
  
  Regards,
  
  Blizzard Entertainment
  
  

• Initial Complaint

  Date:04/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening, sir: ** game in this company is: World of Warcraft Blizzard Account: **************** Recently, my account has been banned. I'm sorry, I didn't have any violations. I've spent a lot of time on my character, and it's almost perfect. I spent all my salary on Blizzard games. Blizzard has no reason to prohibit my account, seriously damaging the legitimate rights and interests of consumers. Recently, Blizzard replied that it has reviewed my account again, but it has been many days since. "They don't care at all, the game time I bought has been running out, and Blizzard is best at delaying you for various reasons.". This behavior of Blizzard is abominable.

  Business Response

  Date: 04/14/2023

  Greetings BBB,

   

  We have received the customer's appeal, and we are currently investigating it further.  The review can take 3-7 business days to complete.  We will follow up with the customer after the review has been completed.
  
  Please be aware that this is not a guarantee that we will be able to overturn the penalty.  Additionally, once we have reviewed the case, we will not be able to review it again.  Thanks for your patience while we work to review this situation.

   

  Regards,

  Blizzard Entertainment

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir:My game in this company is: World of Warcraft Blizzard Account: ******************* Recently, I received an email saying that the reason for account suspension is: abuse of game mechanism "I have spent a lot of money on my account, and I have not committed any violations.".The company has permanently banned my account, seriously violating my personal rights and interests.Blizzard's approach is really disgusting. When you eliminate robots And kill us normal consumers together. Such behavior is abominable.Blizzard doesn't pay any attention to consumers like us, and they are not willing to invest a lot of labor to seriously review. It will not protect the legitimate rights and interests of consumers at all.

  Business Response

  Date: 04/11/2023

  Greetings,
  
  This penalty has received an additional review, and it is being uphold. We have followed up with the player via their ticket on our support site. The customer has been referred to our End User license agreement.
  *****************************************************************************************************************************************
  
  Sincerely,
  Blizzard entertainment

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear sir, my game account has been blocked today. I am a senior player in World of Warcraft and have been playing World of Warcraft since 2015. Due to the shutdown of the Chinese server, my guild and I went to the Asian server together. My account has a total of 8 sub accounts, only WOW2 has any violations. I just used automatic calling to promote team building. Blizzard should not freeze my remaining 7 sub accounts. All the characters in my eight sub accounts are close to perfection, all of whom have purchased character promotion game services, spending a lot of money and time. You should not treat such a true consumer. Blizzard should not be punished like this. My other 7 sub accounts have not committed any violations, and I request Blizzard to carefully review my account again. Restore my other 7 sub accounts.My game in this company is: World of Warcraft Blizzard Account: ****************

  Business Response

  Date: 04/14/2023

  Greetings BBB,
  
  An additional review of this penalty was completed, and we determined the penalty to be correct due to a violation of our End User License Agreement.  The customer should refer to the original email they received to learn more about the penalty and why it was applied.  For security reasons, we do not reveal or discuss our detection methods with players.  They can also review our End User License Agreement here:
  
  *****************************************************************************************************************************************
  
  As this penalty has now been reviewed multiple times, we consider this matter closed.
  
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:04/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account: ******************** Today, my game account was permanently banned. The reason is that I broke the rules of the game. I spent a lot of time and money on my account. Because I just came to Asia Server, I didn't understand some rules very well, which seems different from the servers in *****. I hope customer service can give me another chance because I love this game very much. The latest change in game rules, the first violation, is a warning, not a permanent ban. Blizzard's approach is wrong and should not treat consumers like this. The punishment should be explained in accordance with Blizzard's game rules.Gratitude!

  Business Response

  Date: 04/14/2023

  Greetings BBB,
  
  An additional review of this penalty was completed, and we determined the penalty to be correct due to a violation of our End User License Agreement.  The customer should refer to the original email they received to learn more about the penalty and why it was applied.  For security reasons, we do not reveal or discuss our detection methods with players.  They can also review our End User License Agreement here:
  
  *****************************************************************************************************************************************
  
  As this penalty has now been reviewed multiple times, we consider this matter closed.
  
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the company Blizzard Entertainment about their authenticator software not being able to change my information when I discovered that my Information was being sent to the wrong Phone number when I tried to login the email used to login is ************************* Phone Number that it is My information to is unknow they, they are asking for info the I have not have for years and the authenticator seral number i did not know and never received. I have given them the correct info and they are now wanting information I do not have the ticket number is ********

  Business Response

  Date: 04/11/2023

  Greetings,

  We have looked into this issue and found that the player has an open ticket with us about it. We have directed them to a live chat so we can better help with verifying the account that the number is currently on. We will also be able to address other concerns or questions they may have on it.

  Sincerely,
  Blizzard entertainment

   

  Customer Answer

  Date: 04/13/2023

  I  was  going for there live chat but t it was just to starte another ticket  I am to getting  any were with them  

  Business Response

  Date: 04/16/2023

  Greetings,

   

  We have reached out to the player to request a callback to help recover the account with them.

   

  Sincerely,

   

  Blizzard Entertainment 

  Customer Answer

  Date: 04/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On ***** 6th, 2023, I received an email from Blizzard Entertainment, that my account was suspended for 30 days for advertising or participating in in-game activities revolving around real life currency. Neither of these are factual, and I never have over the multiple years I've been playing World of Warcraft.The account they suspended is called WOW#1, the Battle Tag it's under is TasticSilver#****, and the email the account is under is [email protected] sent in an appeal/ticket on the same day. Soon after, rather than receiving any human interaction on the appeal, I was given a copy pasted response of the same email they sent me, and the appeal/ticket was closed.On ***** 7th, 2023, I submitted a second appeal/ticket. Soon after, I finally received human interaction, but they only told me it was under review, and no further information or evidence was provided to me, and the appeal/ticket was closed.On ***** 8th, 2023, I reached out to their support team through ******** hoping to get someone live. Luckily, I was able to, and they said they would escalate it.On ***** 9th, 2023, I sent in another ticket as a follow up to ***** 8th's discussion, and they continued to only tell me that it's still being reviewed, despite being told it was escalated.They have still provided me with no information or evidence to back up their suspension. Also, if they did have that information or evidence to warrant it in the first place, why would this review be taking so long.It's now been five days of not being able to play a game I paid 6 months for.I was unfairly suspended, and they have not been able to provide information or proof of why it happened.

  Business Response

  Date: 04/15/2023

  Greetings BBB,

   

  We have completed our review of this penalty, and after review of the evidence, we have overturned it.  A supervisor has followed up with the player via e-mail with further details.  Thank you for reaching out to us about this.

   

  Regards,

  Blizzard Entertainment

  Customer Answer

  Date: 04/15/2023

  Better Business Bureau:
  
  As mentioned, Blizzard has already completed their actions of what they mentioned, unsuspended my account, and have given me sufficient time back for what was missed. This is definitely satisfactory, and I appreciate their efforts to finally getting this resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, dear sir or ******** game in this company is: World of Warcraft Blizzard Account: **************** Not long ago, I received a reply from Blizzard. They said my account is undergoing another review, but in the past week, I still haven't received any response. I haven't committed any violations. Why did Blizzard ban my account. The game services I purchased with money are decreasing with the passage of time. Blizzard is playing around with consumers and BBB, they don't care about this issue at all. Please immediately delete the penalty and restore account usage

  Business Response

  Date: 04/11/2023

  Greetings BBB,
  
  Thank you for reaching out to help facilitate review of this customer's issue. We reviewed this matter again and the decision was made to overturn the action and restore access to the account. We conveyed this to the customer via our support site. 
  
  Thank you

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir *** long ago, I complained about Blizzard Entertainment through BBB. Blizzard replied to an email saying that they would review my account again, but after a week, they didn't respond at all and I didn't have any violations. Blizzard is good at delaying time, so the game time that consumers purchase is constantly decreasing. They earn more money from it. Request Blizzard to immediately restore my account.My game in this company is: World of Warcraft Blizzard Account: ****************

  Business Response

  Date: 04/13/2023

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. I first wish to extend my apologies for the frustration caused by the account action you reported.
  
  
  Recently, your account was actioned to protect the game environment. After some discussions on this we have however made the decision to overturn your ban this time around so you can continue playing again now. 
  
  
  Please note that access to this account been restored and all actions removed. You should be able to login and play again.
  
  
  We sincerely apologize for any inconvenience this may have caused and encourage you to contact us with any further questions or concerns you may have. Thank you for your patience and understanding.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir:My game in this company is: World of Warcraft Blizzard Account: **************** Because I was in a hurry to go out and had something to do, I pressed the space bar and used cheating software? Blizzard Entertainment's judgment is really ridiculous. I spent so much money on my account and you banned it. Is Blizzard Entertainment discriminating against women? Is there gender discrimination? Can't I use a toothpick to press in the blank space? Is there a description of the game regulations? You're not going to kill robots. It's ridiculous to specifically deal with players like us. Please provide an explanation of the game's regulations that toothpicks cannot be pressed on the space bar. Can't find it, please restore my account

  Business Response

  Date: 04/13/2023

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, Blizzard has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment