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Business Profile

Wholesale Video Games

Blizzard Entertainment Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,167 total complaints in the last 3 years.
    • 1,360 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blizzard Entertainment created a game called Overwatch 2 and charged money for it. Part of the exchange was that they were to add a PvE game mode to the game and have now cancelled that game mode to wich many people paid for. They basically took the consumers money and provided nothing in return. I seek to get that money back, with court involvement if need be.

      Business Response

      Date: 05/17/2023

      Hello BBB,

      Thanks for reaching out on behalf of the player.

      I will not be able to assist with this players request. All orders, with real money, on this players account have been sufficiently used. There is nothing I can refund for this player.

      I noticed they didnt create a ticket regarding this issue.It would be nice if they reached out via our ticket system or provided feedback on the Overwatch forums. Ill provide a link to both options below.

      *******************************************************
      **********************************************************

      Providing feedback would be the best way a player can see changes implemented into our games. I highly recommend they use the forums as their outlet for feedback.

    • Initial Complaint

      Date:05/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ***** Recently, my account was banned by **********************. Because I have just arrived at the global server, I am not very familiar with the game rules here. There may have been some confirmed violations of the rules, but I didn't mean to. Because I don't understand the rules here either. I didn't break the game environment, I just used an automatic jump software. I think everyone in the game is using this software. So I used it too. He cannot affect the game. It is to prevent disconnection and prevent the battlefield from being kicked out. I'm going to fight on the battlefield. All robots. Should I be a girl to deal with dozens of robots? I think Blizzard's punishment is unreasonable. Consumers should not be treated in this way. It was Blizzard's game that had a problem with its own environment. We cannot shift the responsibility onto consumers. If Blizzard manages the gaming environment well. Will we still use this software? Am I spending money to buy this game to play with robots? Please carefully consider and hope to restore my account usage.My game in this company is: World of Warcraft Blizzard Account: ***********************

      Business Response

      Date: 05/16/2023

      Greetings BBB,


      This is not the appropriate avenue for this customer's request to appeal. They can review the email that was previously sent to them for more information.


      Sincerely, 
      Blizzard Entertainment

      Customer Answer

      Date: 05/17/2023

      Blizzard informed me that this is not the correct way to appeal. It seems that Blizzard is starting to slack off again. They are unwilling to put in labor. It's all robots responding. The correct way to go is through robots. It seems that Blizzard is starting to cheat money. This is a difficult acquisition. Start deceiving consumers of money.

      Business Response

      Date: 05/17/2023

      Greetings BBB,


      This is not the appropriate avenue for this customer's request to appeal. They can review the email that was previously sent to them for more information.


      Sincerely, 
      Blizzard Entertainment

    • Initial Complaint

      Date:05/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good morning, dear sir or madam:Recently, my account was banned by ********************** on the grounds of abusing the game mechanism. I am surprised that I have not done anything illegal. Why did Blizzard ban my account? I only participate in guild activities every week. The online time is very limited. I spent money on purchasing a large number of gaming services. I haven't violated any rules, why should I ban my account? ********************** is too unfair. Using consumers as a means of making money. If you don't know how to serve consumers, you know how to make money. If I really violate the rules, you can ban my account, I haven't done anything. Why kill my account? It's unfair. Please restore my account usage immediately?My game in this company is: World of Warcraft Blizzard Account: *****************

      Business Response

      Date: 05/16/2023

      Greetings BBB,


      This is not the appropriate avenue for this customer's request to appeal. They can review the email that was previously sent to them for more information.


      Sincerely, 
      Blizzard Entertainment

    • Initial Complaint

      Date:05/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon, dear sir or madam:Not long ago, my account was banned by **********************. I spent approximately $700 to purchase the gaming service. I am a 12 year veteran Warcraft player. I have not committed any violations. I only went to the dungeon of Stratholme twice to obtain mounts. Then my account was banned. Is this dungeon not allowed for players to enter? Blizzard should not treat consumers like this. Please review my account again. If there are no issues, please restore my account usage as soon as possible.My game in this company is: World of Warcraft Blizzard Account: *****************

      Business Response

      Date: 05/16/2023

      Greetings BBB,


      This is not the appropriate avenue for this customer's request to appeal. They can review the email that was previously sent to them for more information.


      Sincerely, 
      Blizzard Entertainment

    • Initial Complaint

      Date:05/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Madam or Sir ********* my account was banned by **********************. I have not committed any violations. I just spent $150 on my account to purchase games directly to level 70 gaming services. I didn't do anything. My account has been banned by Blizzard. Is this game not allowed to be played? I spent money and haven't played much of the game yet. The account was killed. **********************'s game rules are really unique. A normal consumer came to play the game, didn't start playing, just finished spending. I don't need Blizzard robots to reply. Please manually review my account and immediately restore my usage.My game in this company is: World of Warcraft Blizzard Account: *****************

      Business Response

      Date: 05/16/2023

      Greetings BBB,


      This is not the appropriate avenue for this customer's request to appeal. They can review the email that was previously sent to them for more information.


      Sincerely, 
      Blizzard Entertainment

    • Initial Complaint

      Date:05/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear sir:Not long ago, my account was banned by ********************** on the grounds of using game mechanics indiscriminately. So I went to the dungeon to paint materials for equipment. Is this an illegal game rule? Dungeons are a part of the game. If you go there and ban accounts, what is the meaning of the existence of dungeons? I have not committed any violations. Please manually review my account and I do not want a robot response. I spent a lot of money, and you have no reason to ban my account, which is disrespectful to consumers."I have spent a lot of money on my account, and I have not committed any violations.".The company has permanently banned my account, seriously violating my personal rights and interests.Blizzard's approach is really disgusting. When you eliminate robots And kill ** normal consumers together. Such behavior is abominable.Blizzard doesn't pay any attention to consumers like **, and they are not willing to invest a lot of labor to seriously review. It will not protect the legitimate rights and interests of consumers at all.My game in this company is: World of Warcraft Blizzard Account: *******************

      Business Response

      Date: 05/16/2023

      Greetings BBB,


      This is not the appropriate avenue for this customer's request to appeal. They can review the email that was previously sent to them for more information.


      Sincerely, 
      Blizzard Entertainment

      Customer Answer

      Date: 05/16/2023

      Blizzard's response means that I don't want to handle and solve this problem, so I need to appeal on the official website. But their official website doesn't have customer service to solve this problem at all. Blizzard is evading this. Don't want to use manual labor to solve it

      Business Response

      Date: 05/17/2023

      Greetings BBB,


      This is not the appropriate avenue for this customer's request to appeal. They can review the email that was previously sent to them for more information.


      Sincerely, 
      Blizzard Entertainment

    • Initial Complaint

      Date:05/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear *** or Madam:Recently, my account was banned by **********************. I have not committed any violations. I manually fight on the battlefield while doing tasks.You can check my account log. I am a ********************** gaming enthusiast and I cherish my account very much. I have spent a lot of money to purchase gaming services, and Blizzard should not mistakenly kill an old Warcraft player. Blizzard should treat every player and consumer correctly. Please carefully review my account again.Thank you for your hard work!My game in this company is: World of Warcraft Blizzard Account: ***********************

      Business Response

      Date: 05/16/2023

      Greetings BBB,


      This is not the appropriate avenue for this customer's request to appeal. They can review the email that was previously sent to them for more information.


      Sincerely, 
      Blizzard Entertainment

    • Initial Complaint

      Date:05/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir or Madam:Not long ago, my account was temporarily frozen by Blizzard due to possible intrusion. I am probably aware of the reason, as my recent work requires a business trip and I am unable to participate in guild game activities on time. So I gave my account to my brother to help. Resulting in a change in the ** address of the login game, which Blizzard considers to be a hacker intrusion.Blizzard seems unwilling to handle and solve this problem, so I came here. I am the owner of the account and can provide all the information. Please restore my account usage by **********************?My game in this company is: World of Warcraft Blizzard Account: ********************

      Business Response

      Date: 05/16/2023

      Greetings BBB,


      This is not the appropriate avenue for this customer's request to appeal. They can review the email that was previously sent to them for more information.


      Sincerely, 
      Blizzard Entertainment

    • Initial Complaint

      Date:05/15/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Madam or Sir *** long ago, my account was closed and banned. I did not engage in any illegal behavior or use any cheating software. As a female player, I am very sad now. While taking care of my baby, I only have time to play games, but now my account has been mistakenly killed by you. I spent approximately $700 to purchase gaming services. I haven't made any mistakes, why did Blizzard kill my account. Does ********************** discriminate against female players, so they cannot play games? Please request Blizzard human customer service to review my game account and restore it as soon as possible.My game in this company is: World of Warcraft Blizzard Account: ****************

      Business Response

      Date: 05/16/2023

      Greetings BBB,


      This is not the appropriate avenue for this customer's request to appeal. They can review the email that was previously sent to them for more information.


      Sincerely, 
      Blizzard Entertainment

    • Initial Complaint

      Date:05/14/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir or Madam:Recently, my account has been banned by Blizzard for abusing gaming mechanisms. I did not participate in any violations, Blizzard Entertainment mistakenly killed a real player and consumer. I bought a large number of game services with money, and I came to enjoy the games. Blizzard Entertainment only killed robots through artificial intelligence systems, and also killed me. Blizzard should punish those robots, not the true players and consumers who love Blizzard games. Artificial intelligence systems are inaccurate. Please request Blizzard to use manual customer service to view the information. I don't need them to reply to me with robots. Their behavior is disrespectful towards consumers and BBB.My game in this company is: World of Warcraft Blizzard Account: ****************

      Business Response

      Date: 05/16/2023

      Greetings BBB,


      This is not the appropriate avenue for this customer's request to appeal. They can review the email that was previously sent to them for more information.


      Sincerely, 
      Blizzard Entertainment

      Customer Answer

      Date: 05/16/2023

      Blizzard replied that this is not the correct complaint channel. Excuse me, where can I complain about Blizzard. I spent so much money on buying game services. Submitting to the official website is not managed by anyone, it's all robots.

      Business Response

      Date: 05/17/2023

      Greetings BBB,


      This is not the appropriate avenue for this customer's request to appeal. They can review the email that was previously sent to them for more information.


      Sincerely, 
      Blizzard Entertainment

    Blizzard Entertainment Inc is NOT a BBB Accredited Business.

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