Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blizzard Entertainment Inc

  1 Blizzard Irvine, CA 92618-3628

• 

  Blizzard Entertainment Inc

  16215 Alton Pkwy Irvine, CA 92618-3616

• 

  Blizzard Entertainment Inc

  803 Stevens Creek Lane Richmond, TX 77469

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account:**************** Recently, my gaming account was banned by **********************. I have not done anything wrong, citing the misuse of gaming mechanisms. I spent a lot of money on my account, spending $300 to purchase gaming services. Blizzard banned my account without any reason, which was a mistake. Blizzard should treat every consumer correctly. Virtual property also belongs to personal property. I haven't committed any violations, why did I receive a prohibited punishment. Please provide evidence from Blizzard, I don't want robots to reply. Blizzard always doesn't care about consumers, and they don't solve this problem. Both robots respond to consumers. Please quickly get my account ***********.

  Business Response

  Date: 08/16/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. 
  
  We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement: *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account:******************** Recently, my account was banned by ********************** on the grounds of abusing game mechanics. I have not committed any violations. I am a 12 year old World of Warcraft player and all my account characters have purchased direct access to level 70 gaming services. I spent approximately $700 on the entire account to purchase gaming services. I am a true player and consumer, as well as a Blizzard gaming enthusiast. Blizzard should not have mistakenly killed a player who loves Blizzard gaming. Blizzard can check my diary records and I have not committed any violations. Please review my account carefully by **********************, and if there are no issues, please immediately restore my account usage

  Business Response

  Date: 08/16/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. 
  
  We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement: *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account:*************** My account has been banned by Blizzard Entertainment. The reason is the abuse of game mechanics. I am a Blizzard gaming enthusiast and a gaming guild leader. As a female player anchor, I spent a lot of time and money on this game because I love it. I have not committed any violations. Blizzard should not mistakenly kill a real player. Blizzard can check my account log. I have no trace of any violations. Blizzard should not have mistakenly killed my account through the ** system, which is unfair. Please review my account immediately and restore my account usage. I need to quickly return to the game, and my guild members are waiting for me to organize activities.

  Business Response

  Date: 08/16/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. 
  
  We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement: *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Sincerely,
  
  Blizzard Entertainment

  Business Response

  Date: 08/16/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. 
  
  We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement: *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Sincerely,
  
  Blizzard Entertainment

  Business Response

  Date: 08/16/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. 
  
  We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement: *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or Madam.My game in this company is: World of Warcraft Blizzard Account:**************** Recently, my account was banned by **********************. Because I have just arrived at the global server, I am not very familiar with the game rules here. There may have been some confirmed violations of the rules, but I didn't mean to. Because I don't understand the rules here either. I didn't break the game environment, I just used an automatic jump software. I think everyone in the game is using this software. So I used it too. He cannot affect the game. It is to prevent disconnection and prevent the battlefield from being kicked out. I'm going to fight on the battlefield. All robots. Should I be a girl to deal with dozens of robots? I think Blizzard's punishment is unreasonable. Consumers should not be treated in this way. It was Blizzard's game that had a problem with its own environment. We cannot shift the responsibility onto consumers. If Blizzard manages the gaming environment well. Will we still use this software? Am I spending money to buy this game to play with robots? Please carefully consider and hope to restore my account usage

  Business Response

  Date: 08/16/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. 
  
  We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement: *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account:********************* Recently, my account was banned by ********************** on the grounds of abusing the game mechanism. I am surprised that I have not done anything illegal. Why did Blizzard ban my account? I only participate in guild activities every week. The online time is very limited. I spent money on purchasing a large number of gaming services. I haven't violated any rules, why should I ban my account? ********************** is too unfair. Using consumers as a means of making money. If you don't know how to serve consumers, you know how to make money. If I really violate the rules, you can ban my account, I haven't done anything. Why kill my account? It's unfair. Please restore my account usage immediately

  Business Response

  Date: 08/16/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. 
  
  We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement: *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or ************ game in this company is: World of WarcraftBlizzardAccount:*******************, My account has been banned by Blizzard. As a consumer, I spent a lot of money: **$953.00 NT$1350 . Blizzard's direct blocking of accounts is unacceptable to me . This account means a lot to me, he's my other world and I can't lose him . And recently, the invasion of a large number of ************* studios affected the game experience of our normal game players, and the staff blocked a large number of numbers please help to apply for the relevant team to review

  Business Response

  Date: 08/16/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. 
  
  We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement: *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or Madam. My game in this company is: World of WarcraftBlizzardAccount:***************, My account has been banned by Blizzard. Blizzard saidlabusedgame mechanics. But f didn't violate any rules As a female player, I take care of my babywhileplaying games. Games are a part ot my fife. I spent all my time and money to enjoy thejoybrought by this game haven't committed any wiolations why did Blizzard ban my ******************************* discriminating against *****?Blizzard 1.1.13 Unless otherwise agreed by the site, if you violate the rules of conduct in the game or want to play the game, Blizzard Eagle will notify you in the first message on the website, the real face of the game or the real face of the announcement, according to the information you retain. If you fail to improve upon Blizzard's notice, Blizzard may restrict your use of the Tour in accordance with the Terms and conditions of the Tour. If you violate the Terms and Conditions of the Tour for the same reason, Blizzard may immediately restrict your use of the Tour in accordance with the Terms and Conditions of the Tour. Each trip may not exceed seven (7) days. But I didn't get any alerts in the game, and my account was immediately blocked. I would like to unblock my account and restore my play time Amount I spent at Blizzard: HK$360.00

  Business Response

  Date: 08/16/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. 
  
  We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement: *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account:**************** Recently, my account was banned by ********************** on the grounds of abusing game mechanics. I have not committed any violations. I am a 12 year old World of Warcraft player and all my account characters have purchased direct access to level 70 gaming services. I spent approximately $700 on the entire account to purchase gaming services. I am a true player and consumer, as well as a Blizzard gaming enthusiast. Blizzard should not have mistakenly killed a player who loves Blizzard gaming. Blizzard can check my diary records and I have not committed any violations. Please review my account carefully by **********************, and if there are no issues, please immediately restore my account usage

  Business Response

  Date: 08/16/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. 
  
  We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement: *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account:**************** Recently, my account was banned by ********************** on the grounds of abusing the game mechanism. I am surprised that I have not done anything illegal. Why did Blizzard ban my account? I only participate in guild activities every week. The online time is very limited. I spent money on purchasing a large number of gaming services. I haven't violated any rules, why should I ban my account? ********************** is too unfair. Using consumers as a means of making money. If you don't know how to serve consumers, you know how to make money. If I really violate the rules, you can ban my account, I haven't done anything. Why kill my account? It's unfair. Please restore my account usage immediately

  Business Response

  Date: 08/16/2023

  Greetings BBB,
  
  This customer has contacted our *************************** already for a review of their penalty through the ticketing system. After their penalty was reviewed by a team of experts, it was appropriately upheld and they were informed. 
  
  They can view the End User License Agreement here through the following link: *****************************************************************************************************************************************
  
  We will not overturn or adjust the penalty in this case.
  
  Regards,
  Blizzard Entertainment

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account:******************** Recently, my account was banned by ********************** on the grounds of abusing the game mechanism. I am surprised that I have not done anything illegal. Why did Blizzard ban my account? I only participate in guild activities every week. The online time is very limited. I spent money on purchasing a large number of gaming services. I haven't violated any rules, why should I ban my account? ********************** is too unfair. Using consumers as a means of making money. If you don't know how to serve consumers, you know how to make money. If I really violate the rules, you can ban my account, I haven't done anything. Why kill my account? It's unfair. Please restore my account usage immediately

  Business Response

  Date: 08/16/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  
  ********************************
  
  Sincerely,
  
  Blizzard Entertainment