Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blizzard Entertainment Inc

  1 Blizzard Irvine, CA 92618-3628

• 

  Blizzard Entertainment Inc

  803 Stevens Creek Lane Richmond, TX 77469

• 

  Blizzard Entertainment Inc

  16215 Alton Pkwy Irvine, CA 92618-3616

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or Madam. My game in this company is: World of WarcraftBlizzardAccount:****************, My account has been banned by Blizzard. Blizzard saidlabusedgame mechanics. I spent all my time and money to enjoy thejoybrought by this game haven't committed any wiolations .Dispute: < Blizzard treaty 1.1.13 Unless otherwise agreed by the site, if you violate the rules of conduct in the game or want to play the game, Blizzard Eagle will notify you in the first message on the website, the real face of the game or the real face of the announcement, according to the information you retain. If you fail to improve upon Blizzard's notice, Blizzard may restrict your use of the Tour in accordance with the Terms and conditions of the Tour. If you violate the Terms and Conditions of the Tour for the same reason, Blizzard may immediately restrict your use of the Tour in accordance with the Terms and Conditions of the Tour. Each trip may not exceed seven (7) days. >However, Blizzard closed my game account permanently without warning or warning me, which is a violation of the treaty. I didn't break any rules. Please unlock my game account immediately The amount I paid Blizzard Entertainment Inc total :NT$1336

  Business Response

  Date: 08/29/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement.
  *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:08/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *** or madam, I write to you today as i a near 20 year veteran to this game, stand convicted against my oppressors. Blizzard recently made some egregious changes to a game they essentially said they never would. Classic was to stay a 'museum' piece game. I would call that false advertisement. Cost is upwards of $163 annually. This game is not cheap because we are forced to maintain a subscription to the newest version, of which I do not play, yet have to pay for. All in order to play a 20 year old game. Well they decided they were going to update and ruin the experience we have been paying for. There is no worse tyranny than to force a man to pay for what he does not want merely because you think it would be good for him. I went on the forums, also a stipulation of having an account. No account? You can't post on the forums. So it is inclusive. I made a post that revealed their 'Foul Undermining' of the game. *****************************.com Dictionary descriptions of the words i chose. They were not slang, not obscene, it was not directed to any person / group, player or not. They pulled my post, and promptly gave me a 6 month ban from speaking on the forums. That is part of my gaming experience and a part of what i pay to have access to. You can see from my attachment the follow up i sent, as i do not acquiesce to there decision. The response given was nearly the same they give to the BBB, canned generalized and in this case completely inaccurate. They could not tell me the offense, because there was not one. The responding person said and i quote " Terms of Use and our In-game Policies which all players acknowledge"... et cetera et cetera. THIS WAS NOT AN INGAME VIOLATION! It was not even a violation. I question this was even read or reviewed, certainly not with scrutiny. These GM's act as Gods, with us left little recourse. The 1'000's of complaints can't all be wrong. What mitigates their unfounded arbitration? They get paid and we get no explanation even. -****

  Business Response

  Date: 08/29/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion. There are policies and rules for forum posting which the account was found in violation of. Due to this, the forums privileges were restricted. 
  
  Blizzard has determined that the ability for the account to post on the forums shall remain suspended on the basis that a) the account was not compromised, and b) it broke the forum rules. This is listed in the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.

  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18th my account was banned with no reason beyond a generic statement. There is no way to contact the company besides a ticketing system that is very slow. My request was escalated after a day but did mot hear anything until August 24 which said this was a mistake and reinstated. They stole a week of time away from me in gaining rewards and progress for a seasonal pass that I purchased as well as making a game unplayable that requires their services. Much frustration and limited information for a week that wasnt even warranted. I tried to obtain compensation and was met with a brick wall of emails saying nothing can be done. I anticipate I am not the only consumer that is continuously treated poorly by this company.

  Business Response

  Date: 08/28/2023

  Greetings BBB,

  We have reviewed this customer's account and found that we have done all that could be done in this situation. The account was closed, an appeal was submitted, the penalty was reviewed, and it was determined that we could reactivate the account. We do apologize for the inconvenience ************* account blockage caused, but there is nothing more that can be done in this situation.

  Thank you.

  Customer Answer

  Date: 08/30/2023

  At a minimum I would like an actual explanation of why the action was taken and why it took so long to rectify their mistake. They indicated it was a mistake, I dont understand how that doesnt justify compensation. I lost value because of their action towards progress to something they took my money for. They easily could provide in game compensation or true monetary compensation. I find it very interesting they can address the BBB very quickly but an actual customer ticket takes a week. 

  Business Response

  Date: 09/04/2023

  Greetings BBB,
  
  After another review of this customers account, we found that we took the appropriate actions to address this situation and their account is now accessible. After an appeal is submitted, the review process can take up to 7 days to complete and we do not provide any form of compensation for time locked out of an account. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement: *****************************************************************************************************************************************
  
  Regards,
  Blizzard Entertainment

  Customer Answer

  Date: 09/05/2023

  The point is not their process for recovery but the fact they messed up my account to begin with for their error. My account should not have been locked unless they can share as to why it was somehow my fault and not theirs compensation is warranted. They can take this action whenever they want with no consequences is harmful to consumers and we lose value to our investment in their products that we pay for. At the end of the day this will be my last interaction as they obviously are a terrible business to interact with and have to regard to their customers.

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I activated 4 new accounts and purchased a monthly subscription on each. After a week of playing, 2 of these accounts were permanently closed for "hacking". After 2 weeks of back and forth with Blizzard customer support, they decided that they would change this to a 6 month suspension. I was told that these accounts were suspended due to other players "reporting me". There is absolutely no proof of any cheating, I did nothing to break TOS. I require a full refund as they have falsely banned my account due to players abusing the in game report feature.BattleTag: Tinyviolin#*****

  Business Response

  Date: 08/28/2023

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  
  The support site for appeal submissions can be found below.
  
  
  ********************************
  
  
  Sincerely,
  
  Blizzard Entertainment

  Customer Answer

  Date: 08/31/2023

  I have followed the outlined process for submitting appeals, but I continue to receive automated responses that do not address the specifics of my situation.
  
  The reason for my suspension is directly related to the in-game reporting feature, which has been exploited by certain players resulting in false accusations against me. I firmly believe that my suspension is unjust and a result of this abuse, rather than any actual wrongdoing on my part.
  
  As a long-standing customer, I have always enjoyed and supported Blizzard's games and services. I am hopeful that my faith in the fairness of the company's actions will be restored through a thoughtful reconsideration of my account suspension.
  
  If they are unable to resolve this issue, I would like a full refund for my subscription.

  Business Response

  Date: 09/04/2023

   Greetings BBB,
  
  This customer has contacted our *************************** already for a review of their penalty through the ticketing system. After their penalty was reviewed by a team of experts, it was appropriately overturned to a 6 month suspension and they were informed. 
  
  They can view the End User License Agreement here through the following link: *****************************************************************************************************************************************
  
  We will not overturn or adjust the penalty further in this case.
  
  Regards,
  Blizzard Entertainment

  Customer Answer

  Date: 09/06/2023

  The reason for my ban was the following: "Your fellow players reported you for cheating. This includes actions like botting, and exploiting game mechanics.". I was not doing any of these actions and believe I was falsely accused based on in-game player report abuse. I would like a refund on these 2 accounts as this ban was not justified and Blizzard is unable to provide a reason.

• Initial Complaint

  Date:08/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a refund for Diablo 4. It has almost been 3 months since this games release and i have had nothing but problems. My Hardware can EASILY support this game yet I constantly crash to desktop with 0 errors. I tried to refund my game initially in June but Blizzards response is that i am way over the 14 day period but this was clearly by design. I pre-purchased this game in December, 7 months before anyone can play this game. How am i supposed to know if the game was going to work or not? This is an invalid argument on Blizzards part. Its very unethical. Because i was denied i took to the blizzard forums only to notice THOUSANDS of people are having the same issue. The only way i was able to play is to create my own work arounds through trial and error. Was able to finally get it to work in Borderless window mode which is NOT how i want to play nor is it meant to be played this way. HOWEVER, this stopped working as they applied a game patch. I tried to apply for a refund but blizzard denied my request again and again. Their excuse this time was "well IT DID work in borderless window mode." This is an extremely upsetting answer because this is not how i wanted to play. This was my work around i had to find on my own and on the lowest graphical settings. Not only this but i had to turn off crossplay or else i would crash. I wasnt able to play with any friends. This is an amateur coded game and blizzard should be ashamed of themselves for releasing a poorly coded product. I would like a refund on the full amount of $146.89 for Diablo 4 + ultimate edition upgrade.

  Business Response

  Date: 08/27/2023

  Greetings BBB,
  
  We have reviewed this customer's account and found that even though they requested a refund within the specified time frame in our refund policy, they exceeded the amount of play time. The order is no longer eligible for a refund per our refund policy: ****************************************************************************************************************************
  
  We cannot issue a refund in this case.
  
  Sincerely,
  Blizzard Entertainment

  Customer Answer

  Date: 08/31/2023

   This is an abysmal answer. I am requesting my money back because the game simply does not work unless i have to change an absurd amount of settings. Blizzard has come out to gloat that they made $666,000,000.000 in its first week of release which means they have had plenty of satisfied customers. However, I am not one of them and you can afford to refund me my $140. You recently came out with an interview and they stated you hired amateur people for this game. Blizzard said it themselves you have alot of people working on this game that was their first ever product. This is not an excuse for its poor performance. I paid for a product and Blizzard failed to deliver. I would like a refund immediately please.

  Business Response

  Date: 09/03/2023

  Greetings BBB,
  
  Our refund policy is clearly stated on our website, and the customer can review it here: 
  
  **************************************************
  
  "We refund Diablo IV within 14 days of purchase, as long as you havent played for more than two hours."
  
  This customer has over 96 hours of play time, and two high level characters.  For these reasons, this purchase is not eligible to be refunded.  This is far too much play time to consider an exception.  Out of fairness to all our customers, we must apply the same policies to all players.  We appreciate your understanding.
  
  Regards,
  Blizzard Entertainment 

• Initial Complaint

  Date:08/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account:******************* Recently, my account was banned by ********************** on the grounds of abusing the game mechanism. I am surprised that I have not done anything illegal. Why did Blizzard ban my account? I only participate in guild activities every week. The online time is very limited. I spent money on purchasing a large number of gaming services. I haven't violated any rules, why should I ban my account? ********************** is too unfair. Using consumers as a means of making money. If you don't know how to serve consumers, you know how to make money. If I really violate the rules, you can ban my account, I haven't done anything. Why kill my account? It's unfair. Please restore my account usage immediately

  Business Response

  Date: 08/26/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely, 
  Blizzard Entertainment

• Initial Complaint

  Date:08/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29, 2023; while playing MW2 in the **** I was kicked out and received a permanent ban. Im sure youve heard it before, but I was falsely accused of using cheat/modding/hacking software. I appealed my ban only to receive the boilerplate response that the ban will remain and is final. I am a casual player. I play the *** version of MW2. I have made several friends playing the *** mode and enjoy it immensely. I am not that great of a player, and I would not benefit from using any type of cheat/modding/hacking software. I love playing MW2 *** so much that I purchased an $1100 gaming PC, Razer RGB gaming key, SCUF controller and Razer headset. Whenever I play MW2, I only utilize Razer Synapse (which is the lighting software for my gaming keyboard and the sound mixer for my headset) and Discord. I have seen reports where Ricochet flags these programs as cheating/modding/hacking software, which could not be further from the truth. Although I know ********** has to deal with actual cheaters, I can assure that I am not one of them. I do not condone cheating/modifying/hacking of any sort. If I was playing with someone who was, I did not know. I also do not participate in any racist or sexist activities in the game. I have spent a few hundred dollars on purchasing season passes, *** Operator slots, Operator bundles, weapons blueprints, as recently as July 28, 2023, when purchased the Soulless Skull Bundle for $20.00, which I didn't even get a chance to use, as I was banned on July 29, 2023. I am looking forward to Season 5 of the *** and really do miss playing this awesome game. I am pleading with you to have my ban overturned and allow me to continue playing MW2 and other ********** games. If I was an actual cheater/modder/hacker, I wouldnt be the low level player I am. Any attempts to contact ********** Support have gone unanswered and I am now hereby contacting Blizzard, who is part of **********.I look forward to hearing from you or your team. Sincerely,***************************** ************ ********** ID: **********#*******

  Business Response

  Date: 08/06/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We understand this individual's Call of Duty account is banned. ********************** Customer Support is not able to address bans for Call of Duty. All appeals for Call of Duty must be submitted through ********** support, which is a separate entity.
  
  Below is **********'s posted Security & Enforcement Policy for Call of Duty: Modern Warfare. All infractions undergo a thorough review process by the Infinity **** security team before enforcement, and penalties are not subject to further review. "Permanent suspensions are lasting and final."
  
  ******************************************************************************************************************
  
  They will need to contact ********** to seek review.
  
  Sincerely, 
  Blizzard Entertainment

  Business Response

  Date: 08/25/2023

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We understand this individual's Call of Duty account is banned. ********************** Customer Support is not able to address bans for Call of Duty. All appeals for Call of Duty must be submitted through ********** support, which is a separate entity.
  
  Below is **********'s posted Security & Enforcement Policy for Call of Duty: Modern Warfare. All infractions undergo a thorough review process by the Infinity **** security team before enforcement, and penalties are not subject to further review. "Permanent suspensions are lasting and final."
  
  ******************************************************************************************************************
  
  They will need to contact ********** to seek review.
  
  
  Sincerely,
  Blizzard Entertainment

  Customer Answer

  Date: 08/28/2023

  All charges for the initial game as well as all bundles, COD Points, weapon ***************, were purchased through Blizzard. The Company name is ********** Blizzard. How can Blizzard NOT support their customers regarding this false ban? ********** Support is non-existent and I have been unable to obtain any support from **********. Being that Blizzard is part of **********, Blizzard should be able to assist in this matter. 

  Business Response

  Date: 08/28/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We understand this individual's Call of Duty account is banned. ********************** Customer Support is not able to address bans for Call of Duty. All appeals for Call of Duty must be submitted through ********** support, which is a separate entity.
  
  Below is **********'s posted Security & Enforcement Policy for Call of Duty: Modern Warfare. All infractions undergo a thorough review process by the Infinity **** security team before enforcement, and penalties are not subject to further review. "Permanent suspensions are lasting and final."
  
  ******************************************************************************************************************
  
  They will need to contact ********** to seek review.
  
  Sincerely, 
  Blizzard Entertainment

  Customer Answer

  Date: 09/02/2023

  I reject Blizzards response. The company is called ********** Blizzard. All transaction I made by purchasing thing in the game were charged by Blizzard. Actions Support is non-existent and I have reached out to ********** several time without being able to get this resolved or to even get anyone from **********. I was falsely banned by ********** Blizzard, so yes, Blizzard is responsible and should be able to assist me in getting my falsely banned account unbanned. Again, Blizzard charged me for purchases made in the game. ********** has failed to respond to any support request to resolve this issue. There have been several posts about gamers being falsely banned. 

• Initial Complaint

  Date:08/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Complainant Information**:- **Representation**: RBGYuka, a professional Overwatch player **Company Information**:- **Name**: Blizzard Entertainment - **Address**: ******************************************************************************************* - ******************************** and Customer Support (Game Master Team)**Issue**:Blizzard Entertainment abruptly deactivated the Overwatch account of RBGYuka without providing specific details or evidence for the action. Repeated attempts to understand the exact cause or clause violated were met with generic responses. Despite several requests, Blizzard failed to:1. Specify which clauses in their Terms of Use or In-game Policies were allegedly violated.2. Provide any detailed evidence supporting the allegations.3. Offer a comprehensive explanation of their decision-making process.**Desired Outcome**:We seek clear and transparent communication from Blizzard Entertainment regarding the grounds for the account deactivation. We also request the restoration of the account if ********************** is unable to provide substantial evidence or justification for their action.**Additional Information**:Blizzards refusal to share information or to engage in constructive dialogue has left us no choice but to seek assistance through external channels. Given the professional standing of RBGYuka in the gaming community, the abrupt account deactivation without clear explanation not only affects his professional pursuits but also tarnishes his reputation.

  Business Response

  Date: 08/25/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely, 
  Blizzard Entertainment

  Customer Answer

  Date: 08/25/2023

  Dear BBB,
  
  We are writing on behalf of our client, RBGYuka, to express our dissatisfaction with Blizzard Entertainments response regarding the deactivation of the Overwatch account.
  
  ********************** claimed an unauthorized third-party program was detected, but the only additional software used by our client was a VPN service. This is a common practice in ***** due to Blizzards closure of the ***** server, and it is not explicitly prohibited in the End User License Agreement (****).
  
  Our primary concerns are:
  
  1.No explicit prohibition of VPN services in Blizzards **** or other documents.
  2.The necessity of VPN use due to Blizzards failure to provide global user access.
  ***** lack of concrete evidence, other than a generic claim of detecting an unauthorized third-party program.
  
  Blizzards refusal to engage in constructive dialogue and their decision to uphold the ban without providing substantial evidence is disappointing. We hope the BBB can help bring justice by urging Blizzard to reconsider, provide clear evidence of any violation, and reinstate RBGYukas account if no substantial evidence is provided.
  
  Thank you for your continued support.
  
  Sincerely,

  Business Response

  Date: 08/30/2023

  Greetings BBB,
  
  Thank you for continuing to reach out on behalf of this customer. I have read their continued correspondence and I understand that they still have concerns regarding the closure of their Overwatch account.
   
  After an additional thorough review of the action taken against this account, we have arrived at the same conclusion. The account action will not be removed under any circumstance. This action was taken as a result of a breach of the End User License Agreement (******************************************************************), which all players accept before accessing the game environment.
   
  We understand the frustration that comes from this behavior in our games, which is why we take a harsh stance on any accounts involved.

  Customer Answer

  Date: 09/03/2023

  Dear BBB,
  
  We thank you for your continued efforts on behalf of our client. Regrettably, Blizzard continues to uphold the account closure without providing any evidence of a violation of the End User License Agreement (****), despite our clear communication regarding the software used and our provision of our clients player records. Blizzards stance is unacceptable; the software in question is used merely to select a server for better gaming experience, a feature provided by other games and lacking in Blizzards. This is not a breach of the ****.
  
  Blizzards refusal to admit any mistake or provide any evidence, coupled with their insistence on punishing the player for their own design flaw, leaves us with no choice but to reject their response. We will be filing official complaints and cases with the ********** court and related regulatory bodies.
  
  Thank you, BBB, for your support.
  
  Sincerely,

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/4/2023 I received a notification that my account had been suspended for "receiving gold through illicit means". I was accused of buying gold because I had received gold from a member within my guild. Upon reaching out to blizzard I was informed that they have evidence and will not overturn their ruling. I pushed further stating I'd like to see the evidence because I also had evidence proving my innocence. (Screenshots showing the conversation between my friend and myself). I was met again with being told they will not be overturning their ruling and that they would also not show me any evidence proving any wrong doing. I have lost time from my subscription as well as items of mine in the game due to this accusation with 0 ability to appeal.

  Business Response

  Date: 08/23/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that this account received in-game currency via illicit means.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. Evidence for this particular action is not something we will provide.
  
  Blizzard has determined that the account was properly suspended on the basis that a) the account was not compromised, and b) its abuse of the in-game economy.  The accounts suspension has already expired and is accessible once again. Furthermore, the account is not eligible for a refund of the requested services due to violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely,
  Blizzard Entertainment

  Customer Answer

  Date: 08/23/2023

  Again, as previously stated the "evidence" that somehow links me to breaking any rules will not be shared. If there is such damning evidence why not show it? Judge, jury, and executioner with no real means to appeal. I have attached messages showing that the in game currency was obtained through someone I play with. That I did not pay to receive any of said currency. Because a player gives someone currency does not mean that they had paid for said currency. Blizzard has no way shape or form to show I paid for any in game currency. I believe this is nothing but, them being agitated that I received gold from a friend instead of using their own microtransaction process. Let it show that blizzard is all for player adding millions of gold to the games economy so long as they pay blizzard for it. But, if a player receives gold from a guild member / friend. They will suspend their account. If need be my next step is to pursue legal matters for theft of service. Simply for the principal of not letting some company with a very shady and suspect track record continue to bully consumers.

  Business Response

  Date: 08/25/2023

  Hello again BBB,
  
  This temporary suspension applied to the players World of Warcraft account has been reviewed multiple times by our Game Security Operations team. It was properly applied. The evidence we do have clearly points towards the illicit gain of in-game currency. Evidence is not something we provide for these kinds of actions and will not be provided to this player either.

  The temporary suspension has already come to an end and the player does have full access to the World of Warcraft account again.
  
  We have no additional information we can provide about this penalty.

• Initial Complaint

  Date:08/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or Madam. My game in this company is: World of WarcraftBlizzardAccount:****************, My account has been banned by Blizzard. Blizzard saidlabusedgame mechanics. But f didn't violate any rules As a female player, I take care of my babywhileplaying games. Games are a part ot my fife. I spent all my time and money to enjoy thejoybrought by this game haven't committed any wiolations why did Blizzard ban my ******************************* discriminating against *****?In the process of my complaint, it was completely artificial AI to reply, and I think it was not seriously 1.1.13 Unless otherwise agreed by the site, if you violate the rules of conduct in the game or want to play the game, Blizzard Eagle will notify you in the first message on the website, the real face of the game or the real face of the announcement, according to the information you retain. If you fail to improve upon Blizzard's notice, Blizzard may restrict your use of the Tour in accordance with the Terms and conditions of the Tour. If you violate the Terms and Conditions of the Tour for the same reason, Blizzard may immediately restrict your use of the Tour in accordance with the Terms and Conditions of the Tour But I didn't get any alerts in the game, and my account was immediately blocked. I would like to unblock my account and restore my play time

  Business Response

  Date: 08/23/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  
  ********************************
  
  Sincerely,
  Blizzard Entertainment