Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blizzard Entertainment Inc

  1 Blizzard Irvine, CA 92618-3628

• 

  Blizzard Entertainment Inc

  16215 Alton Pkwy Irvine, CA 92618-3616

• 

  Blizzard Entertainment Inc

  803 Stevens Creek Lane Richmond, TX 77469

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blizzard Entertainment is a game company that is well known for its popular games such as World of Warcraft, Diablo III and StarCraft II. However, I have recently had a very frustrating experience with this company, which has left me feeling disappointed and cheated.My game account was suddenly banned without any reason or explanation. I have tried to contact Blizzard multiple times through their support system, but I have not received any responses from a human representative. All I received were automated messages telling me that my account was banned due to violate the game rules, but they did not provide any specific details or evidence to support this claim.As a long-time player of Blizzard games, I take pride in following the rules and abiding by the community standards. I have never used any third-party programs or cheated in any way to gain an advantage in the game. Therefore, I feel very unfairly treated by this sudden ban.I am writing this letter to express my frustration and demand that Blizzard Entertainment review my case and provide a detailed explanation of why my account was banned. I also request that they re-examine my game account to ensure that there is no violation of the rules. If any violations are found, I would appreciate a fair and transparent process for appeal.Finally, I would like to express my disappointment in the customer support experience that ********************** has provided. It is unacceptable for a large company like Blizzard to ignore the concerns of its customers and provide substandard support. I hope that Blizzard Entertainment takes my complaint seriously and works to improve its customer support system to ensure that players like me receive the assistance and respect that we deserve.My game account: ******************* Sub-account: wow3

  Business Response

  Date: 10/22/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement.
  *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, dear sir.My game account in this company is:World of Warcraft Blizzard account:****************** Recently, my account has been banned by Blizzard, and I have not committed any violations. I have spent a lot of money on my account to purchase ********************** game services. Blizzard does not care about consumers and is unwilling to address this issue. I hope Blizzard can take this issue seriously and resolve my account issue as soon as possible. I want to return to the game as soon as possible. Please restore my account usage as soon as possible

  Business Response

  Date: 10/21/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  
  ********************************
  
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:10/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blizzard Entertainment froze my World of Warcraft account on October 16th without reasonable evidence and reasons. I request that my account be immediately unfrozen and compensate for the lost recharge time. My Battle account is *****************

  Business Response

  Date: 10/22/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement.
  *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Sincerely,
  Blizzard Entertainment

  Customer Answer

  Date: 10/24/2023

  I need Blizzard Entertainment to carefully verify my account and provide evidence of a valid violation of my account, otherwise please unfreeze my account and compensate me for my losses, thank you

  Business Response

  Date: 10/25/2023

  Greetings BBB,
  
  All appeals are thoroughly reviewed by a Game Master. We sometimes use a template format to help with answering multiple appeals however all are final reviews.
  
  Regards,
  Blizzard Entertainment 

  Customer Answer

  Date: 10/25/2023

  I insist that my account has not been operated illegally. Please re-examine my account or provide detailed audit data to prove that I have been operated illegally.

• Initial Complaint

  Date:10/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, dear sir.My game account in this company is:World of Warcraft Blizzard account:************************* Recently, my account has been banned by Blizzard, and I have not committed any violations. I have spent a lot of money on my account to purchase ********************** game services. Blizzard does not care about consumers and is unwilling to address this issue. I hope Blizzard can take this issue seriously and resolve my account issue as soon as possible. I want to return to the game as soon as possible. Please restore my account usage as soon as possible

  Business Response

  Date: 10/22/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement.
  *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, dear sir.My game account in this company is:World of Warcraft Blizzard account:********************** Recently, my account has been banned by Blizzard, and I have not committed any violations. I have spent a lot of money on my account to purchase ********************** game services. Blizzard does not care about consumers and is unwilling to address this issue. I hope Blizzard can take this issue seriously and resolve my account issue as soon as possible. I want to return to the game as soon as possible. Please restore my account usage as soon as possible

  Business Response

  Date: 10/22/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement.
  *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, dear sir.My game account in this company is:World of Warcraft Blizzard account:***************** Recently, my account has been banned by Blizzard, and I have not committed any violations. I have spent a lot of money on my account to purchase ********************** game services. Blizzard does not care about consumers and is unwilling to address this issue. I hope Blizzard can take this issue seriously and resolve my account issue as soon as possible. I want to return to the game as soon as possible. Please restore my account usage as soon as possible

  Business Response

  Date: 10/21/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  The support site for appeal submissions can be found below.
  
  ********************************
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, dear sir.My game account in this company is:World of Warcraft Blizzard account:***************** Recently, my account has been banned by Blizzard, and I have not committed any violations. I have spent a lot of money on my account to purchase ********************** game services. Blizzard does not care about consumers and is unwilling to address this issue. I hope Blizzard can take this issue seriously and resolve my account issue as soon as possible. I want to return to the game as soon as possible. Please restore my account usage as soon as possible

  Business Response

  Date: 10/20/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. 
  
  We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement: *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Regards,
  
  Blizzard Entertainment

• Initial Complaint

  Date:10/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've spent hundreds of dollars on my Blizzard account, but ********************** banned my account for no reason first, and when I asked for details, Blizzard insisted that I was misbehaving and cheating in the game (which I wasn't). I need Blizzard to unblock my account ******************* for ow ban.

  Business Response

  Date: 10/20/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter and found that they have contacted our *************************** already for a review of their penalty through the ticketing system. After their penalty was reviewed by a team of experts, it was appropriately upheld and the customer was informed.
  
  They can view the End User License Agreement here through the following link: *****************************************************************************************************************************************
  
  We will not overturn or adjust the penalty in this case.
  
  Regards,
  
  Blizzard Entertainment

• Initial Complaint

  Date:10/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm World of Warcraft player of Blizzard Entertainment,my ID is *************************,wow1 account was banned,because their AI customer service consider Im Abuse of gaming mechanisms.Its mistakenly banned my account.But Im pretty sure I didnt ***** any rules,My account is clean.Just because their game customer service is shortage,use AI to supervise player and banned my account,thats a mistake and I shouldn't have to pay for this.I already talk to their customer service,But all I got is AI automatic response.This account by banned is cause me over $500 loss.I ask them to provide proof of my violation(which Im didnt),Otherwise unblock my account. contact me with email pls.

  Business Response

  Date: 10/20/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. 
  
  We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement: *****************************************************************************************************************************************
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.
  
  The support site for appeal submissions can be found below.
  ********************************
  
  Regards,
  
  Blizzard Entertainment

  Customer Answer

  Date: 10/23/2023

  they didn't solve anything

  Business Response

  Date: 10/23/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter and found that they have contacted our *************************** already for a review of their penalty through the ticketing system. After their penalty was reviewed by a team of experts, it was appropriately upheld and the customer was informed.
  
  They can view the End User License Agreement here through the following link: *****************************************************************************************************************************************
  
  We will not overturn or adjust the penalty in this case.
  
  Regards,
  
  Blizzard Entertainment

• Initial Complaint

  Date:10/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Complaint Department,I am writing this letter to file a complaint against Blizzard Entertainment for their failure to address my account recovery ticket within five business days. *********************** My account was previously used to purchase the Deluxe Edition of Overwatch 1 and 2 Battle Passes. Despite providing Blizzard with pertinent information about my account, including billing details and initial ownership information, they have failed to address my request to recover my account. This is both unreasonable and unprofessional.Blizzard's lack of attention to my account recovery ticket constitutes gross negligence on their part. I am extremely dissatisfied with their poor customer service, and I demand swift action to rectify this situation.Thank you for your attention to this matter.Sincerely, *****************************

  Business Response

  Date: 10/20/2023

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. 
  
  We have reviewed this matter and and found that they had an open Customer Support ticket. We were able to address this issue through that and returned the account back to the individual. They should be able to login and play again.
  
  We apologize for any inconvenience this may have caused and encourage them to contact us with any further questions or concerns they may have.
  
  Regards,
  Blizzard Entertainment

  Customer Answer

  Date: 10/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************