Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered supplements from this company. I received the wrong items. They do NOT have any phone support, the live representative option does NOT work and the only way to communicate is EMAIL. This process has been going on since March 26. Very unacceptable and unprofessional. I would like a phone call from the corporate office. No business should operate this way. Consumer beware! This is a consumer protection issue.

  

  Business Response

  Date: 04/17/2025

  Dear Valued Customer,

  Thank you for contacting us and we apologize for any issues. It appears there have been several support tickets created regarding this concern. Please be advised, creating multiple tickets may only serve to delay help and impact our ability to better assist you.

  Our teams are currently reviewing this matter and will respond shortly with more information. Thank you for contacting us and we advise to comply with any and all requests made by our Customer Support team.

  Customer Answer

  Date: 04/17/2025

  This has been going on since March 26. Many tickets are open because thats how unacceptable and unprofessional your customer service is. Nobody has resolved this, and nobody can ever talk in a live chat or customer service phone call. 
  

  I am REQUESTING a call from the company. This is absolutely outrageous that any consumer has to feel like they are jumping through hoops in a situation like this. Serious consumer protection and rights issue! 

  

  Business Response

  Date: 04/18/2025

  Dear Valued Customer,

  Our Customer Support team is currently working on this issue. We apologize for any delays. Unfortunately, we do not offer phone support. However, you will be notified when they respond to further assist you.

  We are sorry for any inconvenience and appreciate your patience.

  Customer Answer

  Date: 04/22/2025

  Still NO update. Still NO phone call to make this EFFICIENT or EFFECTIVE. **************** continues to play "please wait" game with no communication. I will be reaching out to the *** next, this is a significant consumer protection and consumer rights issue. CONSUMERS BEWARE!!!! 

• Initial Complaint

  Date:04/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OnApril 01, 2025 I placed an order for $182.95 containing a variety of grocery, body, and hygieneproducts. I was told that they would be delivered in 2 days. After 2 days I still did not receive thepackage which made me worry greatly as the items are considerably perishable given the weather around the scheduled delivery days was warm. I reached out after giving it 3 more days asking where my order was and was promptly given a link to a shipping tracking number that claimed that the package was delivered. However, upon furtherinvestigation the shipping company told me the contractor they used likely delivered my package to thewrong address and told me to contact iHerb for further assistance. I thus contacted iHerb again after 3 days of no response regarding my order only to have them close my support case with no justification. Furthermore, they only sent generic responses multipletimes with language that made it seem like my packagewas delivered and I was scheduling a return which was completely unacceptable and not the case. I then submitted separate refund requests since support was unhelpful only to have them denied with another generic message claiming that I was submitting a return when I didn't even receive the package. I am SICK and TIRED of being given the run aroundwith my order after multiple times of trying to resolve this through their support. I have to now resort to filing a complaint to get a real response instead of anauto generatedmessage not even addressing my concerns ofmy missing package and the ***** showing the incorrecting delivery address.

  

  Business Response

  Date: 04/11/2025

  Dear Valued Customer,

  Although we'd love to be able to help, due to concerning activity associated with this account, along with the proof of delivery that the carrier provided, we will not be honoring a refund or any other compensation. 

  We wish you the best of health.

  Customer Answer

  Date: 04/12/2025

  This is completely unacceptable. Why do I have to eat the cost of my order when I didnt receive it and its more than likely that the contractor the shipping company used either misdelivered or even stole the package. The photo youre claiming as proof doesnt even show the correct building and there are not details in the photo that can even give a clue of where the package is.

  

  Business Response

  Date: 04/14/2025

  Dear Valued Customer,

  We understand you have some other questions. Please contact our Customer Support team if you need any assistance as we are standing by to help.

  Customer Answer

  Date: 04/18/2025

  as usual a no response response 

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 items from the company March *******. One of the items are opened immediately, which was the organic Matcha green tea powder. The tea was very bitter. It gave me heartburn really bad it would not dissolve, the taste was horrible. according to the return policy, I had to submit a return ticket and send a picture of the expiration date and the lot number in I did and I will included in this complaint. They refused my refund saying that they cannot see the date or the lot number which you clearly can see. This matcha is supposed to be quality but it is not. Not able to consume it.

  

  Business Response

  Date: 03/24/2025

  Dear Valued Customer,

  We are sorry that you didn't like the product you purchased and, after investigating further, can see that our Customer Support team already took care of you! We are glad we were able to resolve this issue and apologize for any frustrations.

  If you need any further help, please don't hesitate to contact our Customer Support team again and we hope you decide to shop with us again in the near future.

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IHERB is a scam company . Reseller of products and data collection on you and your credit card.... fraud. BEWARE No contact number or email. No response and in order to delete account they ask for private data. I HERB SCIherbAMMERS!!!!

  

  Business Response

  Date: 03/18/2025

  Dear Valued Customer,

  We assure you that we are not in the business of frauding or scamming anyone and would love to help. However, there is nothing in your complaint that would allow us to do so. May you please provide specific information into what you need help with and an order number for us to reference? Once received, we should be able to expedite this matter.

  We are standing by to help and hope to hear from you soon.

• Initial Complaint

  Date:03/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an autoship from iherb after not seeing the email the cancel. After receipt I requested to return the unopened product for a refund and they refused.

  

  Business Response

  Date: 03/17/2025

  Dear Valued Customer,

  We would love to help you further but need the order number in order for us to do so. May you please provide that in your next response? 

  Also, you have several items you are subscribed to. This will help us clarify which item and subscription is of concern.

  We are standing by to help and hope to hear from you soon.

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against iHerb for repeatedly canceling my orders without explanation and providing unhelpful customer support.Order Details:Order Number: ********* Order Date: March 8, 2025 Total: $0.00 (Canceled)Issue:iHerb has canceled my orders multiple times without giving any reason. I reached out to their support team, and they assured me they would resolve the issue, but nothing was done. I tried placing my order using ****** (my usual payment method) and later attempted a bank card, but both were rejected without explanation.Request:Clear explanation of why my orders are being canceled.Permission to place my order successfully.Compensation for the inconvenience, as this order was extremely important to me.iHerb is preventing me from purchasing essential items and failing to provide proper customer support. I request to investigate it.Sincerely,*********

  

  Business Response

  Date: 03/11/2025

  Dear Valued Customer,

  We are sorry for this experience as we never want anyone to undergo this. Our teams are always focused on enhancing every aspect of our operations and this is no different. However, we can't reveal any metric of other safety measures we have in place to protect our customers and keep them safe.

  If you need further help, please contact our Customer Support team who is standing by to assist you further.

  Customer Answer

  Date: 03/11/2025

   

  

  Business Response

  Date: 03/11/2025

  Dear Valued Customer,

  We regret to inform you that there may be a mistake. We received a notification from BBB about a follow-up response but see that it is empty. If needing any further help, please contact our Customer Support team who is standing by.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description of complaint:My order #****************** arrived with the packaging and the product sliced completely open. Mail lady had it laying on the step of the house. All contents of the Oil of Oregano were missing. I still have the mailing package and product bag as they were delivered. I contacted Micro Ingredients thru the TikTok app I ordered it though. I explained the condition of the mailing package and product package. I looks like someone sliced them open with a razor knife. The part of the mailing bag is hanging on by a thread. Micro Ingredients response was~ I do not have to return the product bag and they are issuing a refund. NOTE~ I cannot return the product bag without their approval. They have to give me permission to return it, along with a barcode scan for the *** or ***** Then recently I noticed that they refused to refund my original form of payment which is my Venmo, stating that they did not receive the product bag back. How does that make sense. I was told by them not to return it, as well as they did not give me permission too return with the *** or **** barcode scan to return it, and then they decide they are not refunding me because I didnt return something they told me not to return. I want permission to return the packaging with the *** or **** barcode scan and I want my full refund of $27.95. Website says- Items returnable if defective or damaged. Micro Ingredients is a verified seller. They also have on their website- This seller is legally required to supply products that comply with the information provided to you. Seller info~ also iHerb and **************** I want my full refund as I was originally told I would get.

  

  Business Response

  Date: 02/26/2025

  Dear Valued Customer,

  We are a little confused by this review as this appears to be for a company called Micro Ingredients when we are iHerb. Also, the order number and email you provided in this review is not linked to anything in our systems. For this reason, we believe you meant to leave a review for another company.

  May you please provide the correct order number and any other information if this is, indeed, for iHerb? Thank you.

  Customer Answer

  Date: 02/27/2025

  This is not a review, this is a complaint. The website says you are Micro Ingredients Trusted Partner who ships Internationally for them. That says you are associated with Micro Ingredients. Please provide me with the correct Business Name and Address to contact them. 

  

  Business Response

  Date: 02/27/2025

  Dear Valued Customer,

  We are sorry for any issues with them. Did you purchase your products directly from their website or through our ************************** website or app? Regarding their contact information, they have a method to contact them: *************************************************

  However, it appears this complaint is not about iHerb and about them. If this is the case, we suggest contacting them and closing out this complaint against us, iHerb, as it seems unrelated.

  We hope to hear from you soon to help you as much as possible if the complaint is with iHerb.

  Customer Answer

  Date: 03/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not the same issue I previously reported about. I have makes it so difficult to get a hold of anyone and this seems purposeful. My recent order wa incorrect and contained broken glass. I sent very detailed photos and instead of them helping me or carding that I cut my finger on the glass, they refused to help and want me to pay to return the order which is not happening. You helped me last time, please help now and iherb needs to stops this deceptive practices.

  

  Business Response

  Date: 02/04/2025

  Dear Valued Customer,

  
  We are sorry to hear of any issues and have moved forward with providing a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment.

  Please dispose of any and all damaged items as you see fit. We will continue to focus on constant enhancement in every area of our operations to prevent incidents like this from occurring.

  We hope this refund shows how much we care and that you decide to give us another chance in the near future. Please don't hesitate to contact our Customer Support team should you have any further questions and we wish you the best of health.

• Initial Complaint

  Date:02/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order that said delivered on 1/24 to front door. No package found. Contacted Iherb they said they would send replacement. Tracking says on 1/29 package was left at front door. No package found again. Checked my house cameras and no delivery people were on my property when they said they were. IHERB kept my money and is now ghosting me on any correspondence

  

  Business Response

  Date: 02/04/2025

  Dear Valued Customer,

  We are sorry to hear of any issues and want to help. However, the email provided along with this complaint isn't associated with any iHerb account. May you please provide the order number of concern so we could reference it? Once provided, we will gladly expedite this in an effort to help you.

  We are standing by to help and hope to hear from you soon.

• Initial Complaint

  Date:01/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Ive tried to email customer service for help but they keep bouncing. We never received the replacement order for the two rice proteins. *********** brand. ******** Without an account its not easy to email you. Can you please let me know if you can still reship or did you end up refunding. Thanks.

  

  Business Response

  Date: 02/04/2025

  Dear Valued Customer,

  Thank you for providing the order number so we could expedite this. We see that a return is required in order for a refund to be granted. It appears that you have been in contact with our Customer Support team who has assisted you with this. If you still need help regarding how to start the return process, please don't hesitate to contact our Customer Support team.

  Once we receive the order back in it's original condition, we may then move forward with any compensation. We hope we have helped and wish you the best of health.

  Customer Answer

  Date: 02/05/2025

  I dont see a return label and the glass is all broken in the box, doesnt returning it seem like a waste of money?  
  

  I will be back here if I am not refunded. I feel your service is poorly outsourced 

  

  Business Response

  Date: 02/05/2025

  Dear Valued Customer,

  We would love to help. However, this requires complying with all requests made from our Customer Support team. If you need any help with the return label or anything else, please contact them. At this point in time, no further action will be taken by us.

  Our team is standing by to help if needed and we wish you the best of health.