Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  204-47 Central Expwy South Allen, TX 75013

• 

  3 Day Blinds

  5000 Alpha Rd Farmers Branch, TX 75244-4611

• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We met and paid for blinds to be installed per the agreement on June 26th. They could not meet that date and we decided to cancel and they emailed and agreed to cancel the contract as they did not have the product they promised. They have kept the money and will not respond to emails for follow up. We have emailed their support team, the sales person and customer care. No response from anyone. We are working on disputing this with our credit card company currently.

  

  Business Response

  Date: 07/14/2025

  3 Day Blinds apologizes for the delay.  A member of our Customer Care Team has been in communication with the customer today 7/14/25, below is a copy of the most recent status communication regarding the refund:

  Hello,

  We apologize for the delay in response. It appears when the order was sent over to cancellation it got stuck in the cancel queue and was not visible to be processed. Upon receiving your email I submitted the cancellation and got approval. We are currently processing your refund. Please allow 5-7 business days for the refund to appear on your statement.

   

   

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me to 3 Day Blinds: I've sent you a few emails since your last response on June25th, but I received no response from you since that time. To summarize, we ordered shades for 6 windows - 2 large windows (one in the living room and one in the dining room) and 4 small windows. This order was placed in March and we paid half the amount due at that time. We mentioned to the guys who came to measure that we were not in a big hurry so they didn't have to rush the order. We heard nothing for 2 months. When I followed up, they said there was some kind of problem with our order and that was being corrected. Our installation date was then scheduled for June 24th, but we were charged the balance of the money owed on June 18th, even before the shades were installed. When the shades came in, the large dining room window was cut too large, so that shade couldn't be installed. (See attached photo of window). The shade for the oval living room window could not be installed on the wall as requested at the time of measurement. (See attached living room window photo). We specifically said that it needed to be installed on the inside wall framing the window, not on the metal frame separating the top and bottom windows, or we would not order a shade for that window. There was no mention of any kind that it would not be possible with the manual shade we ordered. Only when the installer was here were we told that only the automatic shades could be installed that way. Also there are large gaps on both sides of the shades in each of the 4 smaller windows, and one of the shades is fraying, which customer service acknowledged in the original email we received. Please see attached photos and tell me how you can justify taking money before the job is completed and the product is satisfactory. To this day, July 10th, we have not gotten an acceptable response from them. They only respond that the balance of the order is charged when shipped, not when the shades are installed.

  

  Business Response

  Date: 07/14/2025

  3 Day Blinds apologizes for the issues the customer has experienced with their recent purchase. Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. 

  Customer Answer

  Date: 07/14/2025

  Their reply is incomplete.  They are only addressing 1 small window shade that is fraying.  We were told previously that a replacement shade was ordered for that window and that the delivery time was going to be sometime in July.  We are not complaining about that delivery time.  My complaint is that they took my money in full and I still have 2 large windows without any shades and gaps on the existing 4 shades that were installed on the 24th of June.  As I stated to them in several emails, the dining room window was cut incorrectly so it didn't fit in the window.  The installer took it back with him to have it cut to size.  The living room (arched window) cannot be installed on the metal frame. The shade has to be installed on the wall surrounding the window.  We made it perfectly clear on 2 occasions, once with the measure person and also when the installer was here on June 24th.  He said only the automatic shade can be installed on the wall surrounding the window.  No one (neither the sales person nor the measure guys) ever told us that you cannot install the manual shade on the wall surrounding the window, because I would not have ordered that shade.  Since the automatic shades can be installed on the wall, (according to the installer that was here on the 24th), I request that 3 day blinds provide that shade (and the valance if the current valance cannot be used) at no additional cost, or refund the money I paid for the solar shade and the valance, including the taxes and installation fees.  Also, it's not right to take the full amount of a client's money until the job is satisfactorily completed!  I expect some form of compensation for the lack of quality and service that has been provided by 3 Day Blinds.

  We are leaving on vacation tomorrow, July 15th, and returning on July 25th.  I will be checking emails daily,  but no one will be here to have anything installed until after the 25th.  
  
  ***** ****
  
  

  
  

  

  Business Response

  Date: 07/22/2025

  Members of our Leadership Team have been reviewing the account and working with the Installation Team to address these concerns.  We understand the customer is out of town until July 25th and the Case Manager will be reaching out after that date.  

  Customer Answer

  Date: 07/24/2025

  I received a response from 3 Day Blinds.  They are remaking the shade for the arched window and it will be ready around mid-August, which is fine.  However, no mention was made as to who would be paying for the upgrade, going from a manual to a motorized shade and I'm not sure where the shelf would be installed.  Also there was no other mention about fixing or compensation for the other windows.  There's progress being made but I'm not going to release my complaint until everything is finished.  Thank you.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife (****) contacted this "business" about installing now blinds in our home, my wife wrote a Check for the above amount and was told to contact the "business" the next day. No other paper work was exchanged and no Blinds were shipped!Several attempts to discuss this matter with the "business" failed. Now, we are constantly getting phone calls to pay off the balance! When we tell them we did NOT receive the 'alleged' blinds, the reply is they want the rest of the payment. We had no idea the company was in **********, assuming it was local.We want the harassing phone calls to stop and repayment of the cheek for $4000.00 RETURNED!!

  

  Business Response

  Date: 07/18/2025

  3 Day Blinds is sorry to hear that the customer no longer wants to have the window treatments installed.  Members of our Leadership Team have reviewed the account, generally there are no cancellations on orders after the 72 hour cancellation period.  However, we understand there are some extenuating circumstances in this matter and as a goodwill gesture have approved a refund of the deposit.  This has been documented on Case # CAS-03011444.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved to a new house in *******, ** and my wife was shopping around for blinds in our house. She interviewed 3 Day blinds among other vendors and a sales person, I am not divulging her name, came over and tried to be overly empathetic with us as we were going through the sale of our previous house and settling down in the new house. She offered a one year no interest option through a third party financial company, ********. We placed an order for the blinds in our main level and she used my wifes email to get her sign the document while I was the one on the loan. She convinced my wife that even though she quoted and placed an order with a higher price but she was working with her manager to get 30% discount if my wife sighed the document by that evening. Once our loan was approved she returned and convinced my wife to place order for the two windows of the master bedroom which were of superior quality. It took over two months to get all the blinds delivered and installed by a third party installer and my wife followed up directly with 3 Day blinds as the sales lady was no longer reachable over the phone and we were told that she was then sick and hospitalized. I also noted couple of unauthorized charges on the account and notified the third party company, ********, which opened an investigation. Subsequently it became very difficult for us to deal with these two entities as they didnt have consistent information of our orders and payments thereof and the sales lady was not approachable even to this date. The discounts she promised was not applied and additional charges were fraudulently placed in my account. I have opened a case with 3 Day blinds recently and gave them proof of all the blinds installed in our house as the numbers and qualities do not match. I have been now asked to contact the installer who never got back to me. This is absolute rip off and I like to see 3 Day blinds live up to their promise of adjusting the charges with discounts and credits.

  

  Business Response

  Date: 06/25/2025

  3 Day Blinds apologizes for any issues the customer has experienced.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor the case through its completion. 

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had blinds installed paid in full, they were paid ***** and Financing is charging $1500.They installed the blinds 2 weeks ago but only sent 2 valances for 3 windows and the 2 do not even match.I was told last week that the order was expedited and would be installed this ******* phone call today they state they have been trying to reach out to **** who did the order, the installer said he wrote a report stating the problem, I did not sigh off on the ******** should be a simple and quick fix but I am not getting ant ******* of today, the order has not been placed.I have out of town guest arriving in a week and will be staying in that room, it will become difficult for them to get in.I have read reviews and it seems any follow up from this company has a lot of negative reviews.Any help you can give would be greatly appreciated.

  

  Business Response

  Date: 06/25/2025

  A member of our Leadership Team spoke with the customer and processed order ******* for replacement valances which are estimated to arrive to the installer 6/26/25.  The installation team will be contacting the customer to schedule the appointment .  We will continue to monitor Case # CAS-03079486

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My blinds have no worked properly since they installed them. 3 day blinds have came out to look at the issues more than 5 times advising they would help get the issues fixed. Each time a service member has came out (which has been more than 8 times) they dont have the proper equipment or product to complete the job. I then have to call and reschedule the entire process again. I have canceled business trips to accommodate costing me more than $150,000 approximately.

  

  Business Response

  Date: 06/19/2025

  3 Day Blinds apologizes for the issues experienced with the motorized shades.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor Case # CAS-02972923.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** Blind representative ********* ****** presented the products in my home on April 19th, 2025. She Assured me the chosen shade would be transparent. She said once installed we would be able to see the outside from indoors or from inside. Once the shades were installed on May 30th we immediately noticed we could not see the outside from inside. The installer even noticed right away the look was not GOOD. I feel we were misinformed and mislead into purchasing these shades. My husband and I are retired and we don't have $1700 to throw away like that. I've called the company 3 times and to no avail have we heard back from anyone. Your help and assistance would be greatly appreciated. Kind Regards ****** ********

  

  Business Response

  Date: 06/19/2025

  3 Day Blinds is sorry to hear that the customer is unhappy with the window treatments.  Members of our Leadership Team are reviewing the account and the Case manager will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-03076261 through its completion. 

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased roller shades for my entire house through this company. During installation I encountered several issues. Black out blinds in areas where light filtering was order vice versa. They quickly rectified the issues except for my dinning nook. In this area I asked for shelves on the day of installation the installer said they gave him regular motorized shades for this area and no shelves had been ordered he also advised that shelves only come in white and would not match the black which is in every other area. He made a few phone calls and presented me with the option of mounting the shades at the top of my window and reordering them at the correct length. Also to note the middle shade is blacked out when light filtering was originally requested. Weeks went by and I have made several calls with a simple request to have the shades replaced at the current length leaving the current mounting unit in place and I keep getting the run around. At this point I want my money back for that area of my house since this company clearly doesnt care about customer service and providing me with a feasible solution. I am sick and tired of cookie cutter responses that do not address my issue. Until this day we have not received the set up on the app either and the hub had not been installed because the installer keeps ******* and promises to come back at another time.

  

  Business Response

  Date: 06/19/2025

  I am sorry to hear that the customer is unhappy with their recent experience with 3 Day Blinds.  We are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. 

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired 3 Day Blinds because I needed blinds for my new home quickly. Very misleading name. Unfortunately, the blinds I ordered were on backorder - totally understandable. I started this process in mid-May and my blinds aren't even expected to be ready to ship until July 11th. This was after I was told they would be ready to ship on June 27th. I was told they would install temporary blinds in the interim - a month later and I still have no temporary blinds and have had no communication regarding installation of temporary blinds. I paid over $6500 for a service that was not rendered.

  

  Business Response

  Date: 06/12/2025

  3 Day Blinds apologizes for the backorder regarding the customer's recent purchase.  ***************** Team has spoken with the client on 6/11/25 and will continue to monitor Case # CAS-03069338 through its completion. 

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had 3 day blind come to house for service call to repair defective working blind. would charge our credit card $89.00 and this person could determine issue and if fixable. I agreed to this. guy showed up 2-27-2025 11:12 am. I showed him power curtain, he said I don't work on these, I know nothing about them, they should never have sent me out and left. I called 3 day blinds and explained this and was told no refund. I wrote CEO 5 days letter and no response. I guess they don'ty care. Not our first issues with the, will never use again. I determined the issue was that curtain keeps draining one out of the 8 batteries. we have 3 of these blinds and 10 ft ceilings so I have to get on ladder to change which I did and curtain working. I explained this to girl who I spoke with and to CEO. I would like the $89.00 back and will never call them for service, never recommend to anyone, and never will use them again . Delay in getting this done is due to ill husband, I have service order the ***** ***** signed but never asked asked customer. say NA by customer signature on their work order. why send someone who knows nothing about the blinds we have and purchased from 3 day and why should we pay the service call for nothing being done.

  

  Business Response

  Date: 06/11/2025

  3 Day Blinds apologizes for any issues and inconvenience.  We are reviewing the customer's account and a representative will be reaching out to the customer. Thank you