Complaints

This profile includes complaints for Timeshare Compliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timeshare Compliance

  530 Technology Dr Ste 100 Irvine, CA 92618

  
• 

  Timeshare Compliance

  23161 Mill Creek Drive Suite 320 Laguna Hills, CA 92653

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this company to help us get out of a timeshare we purchased after being lied to. This company came into our home and explained how they could help, after reviewing our account they were sure they could get us out of the contract we were in. That was several Years ago, my husband and I have emailed countless times to get a status on our case and we have yet to hear back, the only message I got was a callback appointment that was never made. This has been reporting to the credit bureau and ruining my credit, this was also supposed to not happen and again no one has helped me/us. I feel as though this company is no different than the timeshare company and they prey on the weak and steal their money and never help you or complete your case.My credit is ruined and I want the money back that I paid you, false advertising and unkept Promises makes this company no different than the timeshare company.I am Hoping that this will push my Case forward and give me some Information since clearly They dont seem to care about their paying customers!

  

  Business Response

  Date: 08/08/2023

  *******, 

  Thank you for following up, we reviewed your file and see you have a call scheduled for today 8/8/23 in the afternoon PST with a supervisor. We look forward to providing support and solutions during the call. Please let us know if you need any additional assistance after your phone call! 

  Thank you, 

  Client Experience, Timeshare Compliance 

  Customer Answer

  Date: 08/08/2023

  The message was simply call back so I did and then we have played several rounds of that. I am asking for an email of the status of this and I want real answers, this is not to be closed until they have rectified the situation. 

  

  Business Response

  Date: 08/10/2023

  *******,

  Thank you for responding. Our client experience supervisor just tried to call you again on 8/10/23 at 12:55pm PST. Also, they will follow up with you via email. Please let us know if there is anything else we can do to support you!

  Thank you,

  Client Experience, Timeshare Compliance 

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2020 I paid a substantial amount to timeshare compliance to assist with my timeshare removal . I was told this process with take ***** months . I have never seen anything from the lawyers that are working on the case and have gotten no resolution. For the past 8 months I have been trying to get to the bottom of this with no help . They referred me to a credit agency which cost $3500 so in total we have paid close to $9000. No updates on the status of my account and I am trying to figure out what's the status . They are dishonest and just as dishonest as the actual timeshare service . Purchasing a home was challenging because of this ongoing issue and this company is falsely representing a service . They told me 3 months ago they would credit me for the money we spent for the credit service still nothing .

  

  Business Response

  Date: 08/03/2023

  ********,

  Thank you for reaching out to us with your concerns. We reviewed your file and see that you spoke with a representative on July 19th at 9:41 am PST. We have not received an inquiry from you since July14th at 4:09 pm PST. We will have a supervisor contact you today for further support! 

   

  We look forward to speaking with you soon,

  Client Experience, Timeshare Compliance 

   

   

  Customer Answer

  Date: 08/03/2023

  I have been waiting for a call from a supervisor since July .

  

  Business Response

  Date: 08/07/2023

  ********,

  Thank you for following up, we reviewed your file and see you connected with our Client Experience supervisor on August 4th at 2:49pm PST. If you need additional support, please call us at: ************.

  Thank you,

  Client Experience, Timeshare Compliance 

• Initial Complaint

  Date:07/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed to make a contract with Timeshare Compliance in early 2020. We have not received any updates for months and there has not been any progress in our case. We have paid over $10,000. We were told that our credit will not be affected due to that during litigation the credit bureaus could not report until the litigation concluded. Our credit has been massively been effected right after we agreed to work with Timeshare Compliance. We are ready to move on from Holiday Inn Timeshare and Timeshare Compliance. We feel making a complaint with BBB is the only way to put pressure on Timeshare Compliance so they can satisfied their obligations. Contract No.: *******

  

  Business Response

  Date: 07/24/2023

  *******,

  We appreciate you taking the time to contact us, a supervisor from Client Experience is trying to reach out to you, she called you today (7/24) at 3:30pm PST. Please answer her calls so she can support you right away!

  Thank you,

  Client Experience Team, Timeshare Compliance 

  Customer Answer

  Date: 07/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  I have emailed ****** Services back. Apologies for missing phone calls.
  
  Regards,
  
  **************************************
  
   

  
  

• Initial Complaint

  Date:06/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Timeshare Compliance in early 2021 about exiting a timeshare with Wyndham. Like the other folks leaving complaints, we have very similar experience of years going by with little or no real measurable progress once they get the money ($7849) and have us also pay the attorney ($750). Also despite an email that assured us quarterly updates. This last piece is certainly not being done. We have to initiate progress updates by emailing them. Our timeshare did go into foreclosure causing credit hit, though we sent letters to the credit agencies and it didnt matter. So their hired credit monitoring agency would have done the same thing and we notice that other complaints here indicate that the big fees they paid for the credit monitoring agency was just a money rip off as their credit was impacted just like ours. Made no difference. I notice that in response to complaints where timeshare went into foreclosure that ** is congratulating them for getting out of their timeshare!! are you kidding? Congratulations to the people you took massive fee from for a result that cost credit points for years where essentially ** did nothing? How tone deaf and insulting!Where is the effort to still exit the timeshare and if Wyndham forecloses and we are out, then pay our monies back for NOT performing an exit you were paid to accomplish!

  

  Business Response

  Date: 07/06/2023

  *****, 

  We appreciate your feedback. We reviewed your file and see you were able to connect with our Client Experience Supervisor on June 29th, 2023. We are glad she was able to help you and provide a quick solution! Please let us know if there is anything else we can assist you with: ************.

   

  Thank you,

  Client Experience, Timeshare Compliance 

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-3-21 I sent timeshare compliance $6449.00 and $750.00 for there lawyer mcclosky legal and now MXM legal to release me from my timeshare and now it is 2 yrs later no one will help me. When I contact my timeshare Diamond resorts they don't know what I am talking about. I have every piece of paper work since the beginning. NO ONE WILL CONTACT OR HELP ME!!!. THEY EVEN BLOCKED ME FROM THERE WEB SITE. PLEASE PLEASE HELP ME
  I am a disabled senior citizen and I think they took advantage of me.
  

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Timeshare Compliance $4000 to resolve the issue of release from my timeshare. Now, three years later, I have only received emails asking me to be patient. I have not seen any real progress description on the matter. Recently, I contact them to inform them that ownership/ management had changed. While they acknowledge receipt of my information, still I have not received information regarding the negotiation process and the position of the entity involved. I would like to know how long should this process take, I am not getting any younger.

  

  Business Response

  Date: 06/02/2023

  ****,

  Thank you for reaching out. We looked into your file and see you spoke with a senior case representative on May 18th over the phone, and June 1st via email. We are happy we could provide a solution. Please let ** know if there is anything else we can do to support you!

  Thank you, 

  Client Experience Team, Timeshare Compliance 

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Timeshare Compliance at the end of May 2021 to get me out of my small timeshare that we had only purchased 4 months prior. They sent out a cease and desist letter in July of 2021. A year later I reached out to ask for an update and they said they were sending a deman letter out soon and was sent out 10 days later. I have a feeling it would have been longer I hadnt of reached out. They told me they would give the developer several months to respond. Here it is 10 months later and have not got any updates in the past 6 months and had to reach out to them for an update 6 months ago when they told me they would consistently have quarterly updates. I also stopped payment last on my timeshare because they said they had a credit company that I could hire to help protect my credit if I decided to stop payments. Within 8 months the timeshare had went into foreclosure and made a huge impact on my fiancs credit score. They expressed to me that if they cannot get me out of the timeshare they would refund me. Seeing that there are 18 complaints in the past year against timeshare compliance with the same exact issues, I would like to ask for my refund. Thanks

  

  Business Response

  Date: 05/11/2023

  Hi *****,

  We really appreciate your feedback and are here to support you right away. We looked into your file and see we spoke to you on February 9th at 12:55pm PST regarding the cancelation of your timeshare, congratulations! As we explained in February, sometimes the developer can mark your credit depending on each individual situation. Out of our 6,525-customer base we have 18 complaints about your similar situation and all of them have been resolved. Your case representative will reach out to you right away to offer escalated support! 

   

  Thank you,

  Client Experience Team, Timeshare Compliance 

   

  Customer Answer

  Date: 05/11/2023

  I spoke to no one in February. Unless you are saying you spoke to me in 2022. Not sure what the congratulations is for. The timeshare still hit my fiancs credit. If that was going to be the case all along, I would have never hired this company and just quit paying on the timeshare, Because it ends in the same result. I need this off his credit. If we get released from this time share, there should be no reason for it to be on his credit report. Seeing we hired you almost a year before they charged off our account. Thanks. 

  

  Business Response

  Date: 05/16/2023

  *****,

  Thank you for following up. Just to clarify, ****** spoke to you February 9th, 2023, at 12:55pm PST, and more recently left a voicemail May 11th, 2023, at 5:48pm PST and followed up with an email. Additionally, on May 15th, 2023, at 12:16pm PST you spoke with ******. Please return ******'s call, she specifically called to assist your fianc with his concerns. We can only support you if you return our communication.

  Thank you,

  Client Experience Team, Timeshare Compliance 

• Initial Complaint

  Date:05/01/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After "signing up" in 2020, sending all the information and contracts and paying the $11000 fees, neither Timeshare Compliance nor the attorney ******************** contacted us proactively even once. We followed up with them several times, to which we were told to be patient and they'd be in contact. We're never heard from them until we followed up months later, and again received the same message. The company with whom we had our timeshare eventually foreclosed the loan, and yet we still never heard from anyone. At Timeshare Compliance nor ******** Law despite following up again and specifically requesting contact with next steps. At this point, I'm not sure if this company and the law firm are even legitimate businesses as we seem to have been scammed.

  

  Business Response

  Date: 05/01/2023

  *******,
  
  We appreciate your feedback, your case representative tried calling you twice, once at 12pm PST and the second time at 12:47pm PST. Client services have been reaching out to you since September 7th of 2022 with no response from you until May 1st, 2023. Congratulations on being out of your timeshare! Please answer our call, we will be reaching out again tomorrow. 

   

  Client Experience Team, Timeshare Compliance 

  Customer Answer

  Date: 05/01/2023

  I have never once received a call from the company. They have called my husband, including twice today where he answered, repeatedly said, "hello" and there was no response. As in the past, I have returned called and asked for contact to be made at my number, which I have also provided numerous times. I also returned the call today after my husband, not me, received an email. No one answered, and I left another message for a person named ******. The contact information we have provided on numerous occasions is *********************** and ************. All contact must be directed to these contacts which several years in, should be on file.

  

  Business Response

  Date: 05/02/2023

  *******,

   

  We appreciate the follow up, we see you spoke to your case representative, **** on May 2nd at 12:31pm PST. He mentioned you are very happy with your discussion and he was able to resolve all your concerns. If you have any further questions, please reach out to us: **************. 

   

  Thank you,

  Client Experience, Timeshare Compliance 

   

  Customer Answer

  Date: 05/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:04/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2019 we hired them for $4350 to dissolve our timeshare issue. They turned ** over to ********* law firm to aide in this issueto date no resolution has been reached.They originally blamed it on COVID but still nothing. Id like to be refunded.

  

  Business Response

  Date: 04/28/2023

  ************,

  Thank you for reaching out. We reviewed your file and see you spoke with a Case Representative on April 26th at 10:08 am PST, they are trying to follow up with you to provide a solution to your concern, please make sure to answer so we can support you right away.

  Thank you,

  Client Experience Team, Timeshare Compliance 

  Customer Answer

  Date: 04/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:04/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Timeshare Compliance to assist in cancelling two timeshares. After four and half years, the matter has not been resolved. Plus, the issue has resulted in me being turned over to Debt Collections, impacting two of my credit bureaus.Bottom line: Timeshare Compliance has failed to serve me needs.

  

  Business Response

  Date: 04/03/2023

  *********,

   

  Thank you for reaching out. We reviewed your file and spoke to your attorney, and you have been out of both timeshare contracts since July 26, 2022, congratulations! Your attorney sent you the final letter confirming this on July 26th, 2022 at 10:00am PST. If you need another copy of the final documents, just call us ************ and we will send them over right away. If you are having issues with ***********, please call us and explain details, we are here to help with any questions you may have!

   

  Congrats again,

   

  Client Experience Team, Timeshare Compliance