Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with the tax relief advocates for over four years now and theyve been unable to complete the job that they claim theycould in a reasonable time they have failed to communicate with me. They have said one thing and then told me a different thing after months no contact its been a very stressful situation thats cost me thousands of dollars.

  

  Business Response

  Date: 06/27/2025

  Dear *****,
  
  Weve confirmed that youve spoken with a member of our Client Relations team, ****** M., regarding your concerns. Please know that your feedback has been escalated internally, and we are actively working to move your case forward as efficiently as possible.
  
  We remain committed to resolving your case and improving your experience to regain your satisfaction. If you have any additional questions or need immediate assistance, please dont hesitate to contact ****** M. directly or reach out to us at *******************************.
  
  Best regards,
  Client Relations Team

• Initial Complaint

  Date:06/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with TRA a few months ago. Ive been paying the deposits of $125 for the initial $600 down payment. Ive been calling to speak to someone for over a month who is working my case. When they answer the phone they tell me they dont know who is working my case and theyll have someone reach out to me asap. No one calls no one emails me. I have urgent questions and updates for them but no one will help me out. They try multiple times a week to charge my account which is unauthorized. I only authorized them on select days. This was also something u was trying to reach out to them about.

  

  Business Response

  Date: 06/26/2025

  Dear *******,
  
  Thank you for bringing this to our attention. According to our records, a member of our team has been in contact with you to discuss and address your concerns. We hope this interaction helped clarify the issues you were experiencing.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out to us at ************************* We're here to help.
  
  Sincerely,
  Client Relations Team
  

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted TRA to see what my options are for tax relief. They sent over some forms and seems really helpful, but I informed them I was going to be unable to complete the forms for a couple of days. Each day afterward I received 20 phone calls from TRA. I was unable to answer the first day because of work, and the second day I refused to answer because of being spammed by them. When I did answer, I requested them to stop contacting me, that I would no longer be pursuing their services. While I was on the phone with a TRA **** I received 2 additional phone calls from TRA. Later, they called again, after I had already requested they stop calling me. I answered and requested a second time. Again, while on the phone with a **** I received 2 more calls from TRA. Later,I got ANOTHER call. I answered, and told them to stop calling me. WHILE STILL ON THE PHONE WITH A REP, I got another 2 phone calls from TRA. I have requested three times, with a representative, for them to stop calling me, and I am still getting multiple phone calls from them. I want them to stop calling me. They are spamming my phone.

  

  Business Response

  Date: 06/18/2025

  Dear Immanual,
  
  Thank you for your message. We appreciate you taking the time to share your experience.
  
  We are committed to maintaining open and responsive communication with individuals who inquire about our services. That said, we fully respect your preferences and have taken immediate steps to ensure no further contact is made. Your contact information has been added to our internal Do Not Contact list. You will no longer receive calls or outreach from us moving forward.
  
  If you have any additional questions or would like to provide further feedback, please feel free to reach out at *******************************.
  
  Best regards,
  Client Relations Team
  

• Initial Complaint

  Date:06/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son died suddenly in July of 2024. He had been working with this company to reduce his tax debt since early 2022. He had paid in full (@ $4000-5000) to this company to resolve late tax issues. This company's service was to negotiate with Federal tax admin (***) to reduce my son's tax liability. No negotiation ever took place by this company. My son never received any confirmation from this company on any progress made with the ***. As the executor of his estate, I am trying to resolve this liability, i.e. complete the tax resolution that he paid TRA for, After escalating due to no action, **** ******, a manager of this company, committed to working with me to complete this task. I have been transferred and handed off to multiple parties since then to people who also claim they would complete this task. The last call I had was on May 28, 2025 from Zyprin **** who suddenly advised me that they would no longer pursue resolution with the *** since the client was deceased. This decision by them was after I had been working with them for the last six months as the executor of his estate. I refused to accept this and requested the case by escalated immediately, yet again. I was promised a call back from a supervisor within ***** hours - which has not happened as of June 8, 2025, 11 days.

  

  Business Response

  Date: 06/18/2025

  Dear *****,
  
  First and foremost, please accept our heartfelt condolences on the loss of your son. We understand this is an incredibly difficult time, and we are truly sorry for any added frustration you may have experienced.
  
  Due to privacy obligations, we are limited in what we can share publicly about the case. However, we have verified that you are currently in active communication with members of our team, and we remain committed to working with you directly to address your concerns.
  
  We understand the importance of resolving this matter as clearly and respectfully as possible. While certain limitations may impact how we can proceed, our goal is to provide you with any appropriate assistance available.
  
  Thank you for your continued communication and patience as we work to fully address this matter.
  
  Sincerely,
  Client Relations Team

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June2 2025 Tax Relief Advocates took money from my bank account $231.00 without my permission back in April I called them to ask about there program the lady I talked sound fair I started asking questions I thought I could afford this program I gave her my information and debit card number as I continue talking to the lady I decided I could not afford this program at this time I told the lady to cancel all the information about my self she told me to just give it a chance I SAID NO cancel and hung up the phone a month later she stole my money the only reason I was able to find out who took my money it was a phone number attached to the bank draft Tax Relief Advocates #********** this group is a fraud please let people know I want my money back ****** ****.

  

  Business Response

  Date: 06/18/2025

  Dear ******,
  
  Thank you for bringing your concerns to our attention. We appreciate the opportunity to clarify the situation.
  
  Our records show that you initially inquired about our services and provided your payment information during that call. While we understand that you later expressed a desire to cancel, our notes indicate that on May 16, you spoke with a different representative and confirmed your decision to move forward. We apologize for any misunderstanding that may have occurred during these interactions.
  
  Were pleased to confirm that a refund in the amount of $231.00 was processed on June 9, 2025, and your case has been officially canceled. A member of our Client Relations Team also spoke with you on June 17, 2025, at which time you confirmed receipt of the refund.
  
  If you have any further questions or if theres anything else we can assist you with, please dont hesitate to contact us at *******************************.
  
  Sincerely,
  Client Relations Team
  

• Initial Complaint

  Date:06/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to this company by a colleague of my partner. Who is now seeking legal counsel due to services not being rendered after payments made. I paid a total of ****** to ****** with the idea that he himself would be helping me with my situation with the *** due to a business loss and taxes owed. I have completed everything requested by this company on my end. I am now unable to reach anyone. ****** will not respond to me with any information regarding my complaint or status of my services. I dont have the contact information of my legal team that he stated I have last conversation we had. I was promised that my state holds would be cut down and my bank accounts would be unfrozen within a few weeks. Its now been theee months my accounts are still frozen and I am out of $****** with no way or information on how to contact anyone. I spoke to a ******* ********* finally after ***** **** who referred me was able to get a call back from. She also has not given me information on why my services are being met after payments have been made. I am drowning in debt due to this company and I dont know what to do because I am in ** and they are in **. Please help me. This company is fraud.

  

  Business Response

  Date: 06/16/2025

  Dear ***,
  
  Thank you for reaching out and sharing your concerns. We take all client feedback seriously and understand the importance of addressing your situation promptly.
  
  Our records confirm that youve been in contact with ********* *., who outlined the next steps to move your case forward. We remain committed to improving communication and ensuring you receive the support you deserve.
  
  To proceed, please submit the remaining requested documentation at your earliest convenience.
  
  Additionally, ******* *. from our Client Relations Team has reached out via voicemail and email to assist you further. If you still need support or have additional questions, please dont hesitate to respond at your convenience.
  
  We appreciate your patience and the opportunity to make this right.
  
  Best Regards,
  Client Relations Team

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is ****** ***********. I am writing to see what resolution can be reached for a return of my $595.00 paid to Tax Relief Advocates company? My taxes were not filed, I have seen nothing from the *** about any correction to my back taxes. So essentially we paid for no services rendered. I am expecting response/resolution/refund immediately. Respectfully ****** ***********

  

  Business Response

  Date: 06/18/2025

  Hello ******,
  
  Thank you for bringing your concerns to our attention. We take all client feedback seriously and are committed to resolving matters as promptly as possible.
  
  A member of our Client Relations Team, ******* *., has attempted to contact you via both telephone and email. You should have received a voicemail and an email requesting a time to connect, both of which include Jasmines direct contact information.
  
  We also noted that the phone number provided in your complaint, **************, differs from the number we currently have on file. We have made outreach attempts to this number as well.
  
  To help us address your concerns as efficiently as possible, we kindly ask that you return our call or respond to the most recent email you received from us at your earliest convenience.
  
  We look forward to speaking with you.
  
  Best regards,
  Client Relations Team

  Customer Answer

  Date: 06/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of the discussion of a refund would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ***********
  
   
  

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 2012, my LLC has remained in good standing w/the ***. Im *************** 2025 I communicated w/the *** regarding updating an existing installment agreement. All good. However, there was a miscomm & in April 2025 recd collections letter indicating entire tax bill was due. I attempted to contact *** 3 to 5 times. On April 25, 2025, I heard an advertisement on ******** for TRA so I called. On April *****, 2025 I spoke ****************** ********************* indicated best to provide me focused on ensuring tax collection letter addressed *********** detrimental actions/resolve collections letter; work w/*** on offer in compromise; amend & file 23&24 using ****** designation. I was told they would immediately contact *** to halt collections activities. I could not pay the $17,700 cost so they offered to finance it. I moved forward & began tax prep process, I was told this was first step towards getting to an offer in compromise resolution step. I was advised to NOT contact the *** if I did it could make situation worse. I readily & quickly provided documentation/responses requested however, I had numerous conversations regarding concern about collection activities/letter. I spoke ******* on or about May ***** about my status & received conflicting information including a new resolution of noncollectible hardship. This was a shock & an unacceptable option I repeatedly said it was not in my best interest & was never broached with me before or I wouldnt have engaged with TRA. I continued to feel unduly pressured & on May 22, I requested termination/cancellation of agreement. Out of courtesy I spoke w/****** M. prior to discuss +$. My request has been denied multiple times. *** refuses to discuss it further/honor my request to cancel/terminate ***************** I feel mislead and have been treated very unreasonably. I *********************** hope you can help me amicably & respectfully resolve: *** please cancel the contract & loan! See addt notes.

  Customer Answer

  Date: 06/23/2025

  Other (requires explanation) Billing adjustment;

   

  I am appealing to *** (through the BBB) to act with integrity, humanity, and business professionalism. I believe I have interacted and treated *** with respect, patience, integrity, humanity, efficiency, and in a polite and professional manner. At this point, I have made it clear since May 22, ******************************** any addt *** services and respectfully ask that they honor the cancelation/termination of our agreement. Before terminating/canceling the agreement, I reached out to *** to inquire about making arrangements to pay for services rendered, even though I was not going to continue with the agreement. ****** M. provided me directions to do so, however, when I reached out to WPM/CC I was advised otherwise, then when I called ***** M she informed me that my termination cancellation was denied. I made repeated attempts to work with *** to process the cancellation. In the ensuing weeks, because I have tried so thoroughly, respectfully, and amicably to work with them and they have been so dismissive I feel that what couldve been addressed three weeks ago they have dragged out adding additional frustration, anxiety, wasted efforts and disappointment. This is a readily fixable situation. At this time, I would like to acknowledge and request the following: I have paid $795 for the initial Federal Tax Investigation; I am not asking for a refund or price adjustment on that amount. Due to cancellation, *** will not be completing/filing my 2024 taxes/2023 amendment. I would like an adjustment to pay 50% for tax prep for 2024 (adjusted amount = $375.00); 50% Tax Prep amend and refile for 2023 (adjusted amount =$600.00); 75% of the *** tax filings for both 23 and 24 (adjusted amount =$900 each = $1,800.00) I would like a 50% adjustment/refund to the Onboarding Fee (adjusted amount =$497.50). This totals $3,272.50 that I am ready and willing to pay. The remaining outstanding services that were not/will not be completed/started/rendered I would like a billing adjustment/removal/refund from my account. They include: 50% for tax prep for 2024 ($375.00); 50% Tax Prep amend and refile for 2023 (adjusted amount =$600.00); 25% of the *** tax filings for both 23 and 24 (adjusted amount =$300.00 each = total $600.00) I would like a 50% adjustment to the Onboarding Fee (adjusted amount =$497.50) 100% adjustment for 1 year Accounting/Bookkeeping ($3,600); and 100% adjustment for Federal Resolution ($9,550) charges. This total adjustment amount I am requesting is $15,222.50.
  
  I continue to reiterate, as I have to ***, and associated partners, that I want to amicably, reasonably, and respectfully terminate and cancel this agreement. I want no further services from *** and of course do not want to pay for services not rendered/not satisfactory/not started/completed. I do not know what else I can do professionally and personally to appeal to the integrity and humanity of the *** company/board. *** -- I would appreciate it, I am asking if you please would look at this case on an individual basis, and see that I am being respectful and doing everything in my power to be reasonable and fair minded, I am simply asking the same in return. I am asking for the termination/cancellation to be honored. I am offering to pay for services rendered (and truly, at this point, I imagine that others in this situation perhaps would not be so inclined). Once again, I am trying to keep this amicable and would like it to be resolved ASAP. I have additional notes and comments that I will gladly provide as well as I am willing to answer any questions you may have. Thank you.
  
  To Recap: I have paid *** $795. I am offering to pay *** an additional $3,272.50 towards services rendered/partially rendered; I am asking for a billing adjustment/refund of $15,222.50 (all outlined above) and for *** to honor the cancellation/termination agreement.

  
  

  

  Business Response

  Date: 06/27/2025

  Hello *****,
  
  ****** M. from our Client Relations team has been trying to connect with you to revisit your concerns and assist you with the cancellation process. An email was sent to you with detailed instructions on the next steps, along with Baileys direct contact information to make communication easier.
  
  We want to ensure this matter is handled promptly and to your satisfaction. Please get back to us at your earliest convenience so we can move forward with resolving this properly. If theres anything unclear or if you need additional assistance, dont hesitate to let us know. Were here to help.
  
  All the best,
  Client Relations Team

  Customer Answer

  Date: 07/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since enrolling in Tax Relief Advocate the Tax resolution officer was not knowledgeable about several things that I inquired about she provided inaccurate and inconsistent information. These issues caused me to lose trust in Tax Relief Advocate to manage my tax obligations. Lack of timely communication, phone calls and emails not being returned in a reasonable timeframe. Inconsistent and unclear about details provided about my case. Lack of follow-up, schedule a day and time to go over my case and no return call. When asked her why she didn't call back her response was I forgot. I no longer feel comfortable entrusting Tax Relief Advocate with my sensitive financial matters. I am requesting a full refund if all payments made. If this issue is not resolved within 15 business days I will escalate to next level ************************ and my *************************

  

  Business Response

  Date: 06/13/2025

  Hello *******,
  
  Thank you for bringing your concerns to our attention. We understand how important this matter is to you, and we want to assure you that it is being taken seriously. Your case has been escalated for a thorough review by our Client Relations team to ensure it receives the attention it deserves.
  
  A dedicated team member will be reaching out to you by phone within 24 to 48 business hours to discuss your concerns in detail and work toward a resolution. If there is a preferred day or time when you can be reached, please feel free to reply to this message or contact us directly at *******************************.
  
  Our priority is to ensure your concerns are fully addressed and that you feel supported every step of the way.
  
  Best regards,
  Client Relations Team
  

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked these people multiple, multiple, multiple, times to PLEASE STOP CALLING ME AND TAKE ME OFF THEIR LIST. The most polite response I received (Today June 5, 2025) was from ********. She laughed at me and hung up on me. The rest of the people that work at this outfit usually cuss me out then hang up on me. If I receive one more call from this company I am filling a complaint with the the ****, ***, *** and ************************. The only reason I am NOW filing a complaint with the BBB is because in the past when I asked for the company name they usually hang up on me. This type of behavior shows me they are probably a scammer operation.

  

  Business Response

  Date: 06/12/2025

  Dear ****,
  
  Thank you for reaching out and bringing this matter to our attention.
  
  After conducting a thorough review, we were unable to locate any records associated with your name or contact details in our system. Based on the information currently available, we do not believe the calls in question originated from our company.
  
  Nevertheless, we take your concerns seriously. As a precaution, we have added your contact information to our internal Do Not Contact list to ensure you do not receive any future communications from us. It is possible that another tax-related company may have been attempting to reach you.
  
  If you are able to provide additional details, such as the phone number that contacted you, the date and time of the call, or a recording, we encourage you to share this information with our ********************* at ****************** so we can investigate further.
  
  We appreciate your time and understanding, and we hope this provides clarity.
  
  Sincerely,
  Client Relations Team

  Customer Answer

  Date: 06/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******************** call came in on 06/05/2025. I don't remember the number because you use a random caller ID program and picks numbers associated with my area code.

  The first call I got was from a ********. When I asked her to remove me from the list she muttered some profanity and hung up on me. Then i got another call and was transferred to a guy that was very mature and nice. I played along like i was interested in your services. When he started asking me question I told him I was uncomfortable giving out my information unless I can look up the company information. He gave me this company name and website. I then proceeded to tell him my intentions and he asked me not to mention him in the complaint. He also stated he would remove me from your database.

  If you can find the ******** that was working on 06/05/2025 and listen to her calls you will see I didn't get the wrong company.

  Truthfully i don't buy you cant find my number and suggest its a different company. But as long as i dont get anymore calls we are good. If i get another call from your janky i will escalate this to local and federal authorities. 

  
  Regards,
  
  **** *********