Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Tax Relief Advocates(TRA) in April of 2024 to refile multiple years of tax filings. I have paid an enormous amount of money both up front and every month since. To date they have not accomplished anything as they promised. In addition they do not call me back or acknowledge when they get the requested documents. They hound me with repeated request for documents that have been provided months prior. It is clear that this company takes advantage of peple in dire tax situations and compounds their problems by delaying and adding more debt to the situation. I strongly urge everyone to find a better, more reputable and honest company to handle their tax issues. This company uses heavy advertising and false promises to ******* the unknowing victims. Please BEWARE!!!

  

  Business Response

  Date: 07/28/2025

  Dear ****,
  
  Thank you for bringing your concerns to our attention. We take all feedback seriously and want to ensure your case is handled properly.
  
  Our team has escalated your file and made several attempts to reach you, including leaving a voicemail and sending an email with specific contact information. Please contact us at your earliest convenience so we can address your concerns.
  
  Thank you for your time, and we look forward to hearing from you soon.
  
  Sincerely,
  Client Relations Team
  

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PROMESS TO RETURN MONEY BACK IF AT ANYTIME I WAS NOT SATISFIED WITH THEIR SERVICES, SALESPERSON ******* IS AVOIDING MY CALLS AND TEXT AND EMAILS.HE WAS TRYING TO GET ME TO PUT MORE MONEY FOR SERVICES THAT ORIGINALY I WAS QOUTE A FEE.

  

  Business Response

  Date: 07/25/2025

  Hello ****,
  
  We have reviewed your case and can confirm that our team has been in contact with you regarding your concerns and refund request. Based on our records, the appropriate assistance and information to proceed with your request have already been provided.
  
  If you have any further questions or require additional support, please dont hesitate to reach out at *******************************.
  
  Best regards,
  Client Relations Team
  

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going to use this service to help me with the ***. I paid $26,000 and cancelled within the three day cancellation period. I have not been able to get my money back or get anyone to take or return my call. They claim to have sent it to my bank account, but it has been over 30 days and it has not arrived.

  

  Business Response

  Date: 07/21/2025

  Dear *****,
  
  As discussed, weve reviewed your case and confirmed that the refund was processed and returned to your original form of payment. The documentation we provided directly to you shows that the funds were issued properly.
  
  We're glad you were able to verify that the refund had already been received. If you have any further questions or need additional assistance, please feel free to contact us at *******************************.
  
  Best regards,
  Client Relations Team
  

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified the company in June that I wanted to cancel my services with them. They withdrew the July payment from my account for 300 dollars which I want reimbursed immediately. This company failed to resolve the issue, gave the *** information that was not accurate, would not provide me updates or information, and made the situation worse than when I hired them. The *** received conflicting forms and information from them although there were provided the correct information from me.

  

  Business Response

  Date: 07/08/2025

  Hello *****,
  
  Thank you for bringing your concerns to our attention. Your file has been escalated and is currently under review. A member of our team will be reaching out to assist you with your cancellation and to ensure your concerns are fully addressed.
  
  If were unable to reach you by phone, you can expect a follow-up email with specific contact information.
  
  We sincerely apologize for any inconvenience or delay youve experienced and appreciate your patience as we work to resolve this matter.
  
  Best regards,
  Client Relations Team

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the whole process with this company has been horrible and nothing but lies and deception the whole time. They promise they will make it so you will have to pay nothing or very little of your tax debt to the *** on there adds and then they do nothing for you except take your money which you could have given to the *** instead of them. Not only that but when I first called they also lied about how much it would cost and it wound up being a lot more then I was told. I will be doing a lot of reporting of them to whatever agencies I can find to report to and will be talking to lawyers as well due to the deceptive nature of this company.

  

  Business Response

  Date: 07/08/2025

  Hello ******,
  
  We value our commitment to providing quality service and are truly sorry to hear that you are unsatisfied. Please be assured that we take all concerns seriously. A member of our Client Relations Team, ******* *. has reached out with a detailed voicemail and email to offer clarification and support.
  
  At your convenience, please reply to the most recent email with your preferred day and time for a call, or feel free to contact us directly at ************************* Were committed to working closely with you to address your concerns and find a positive resolution.
  
  Thank you for giving us the opportunity to assist you.
  
  Best regards,
  Client Relations Team
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So in 2023 I hired TRA to handle my years that I hadn't filled. I put up $500 with a balance of $2500 and sat back with what I thought was doing something to better my life for my wife and I,but instead I've been avoided it feel like. Every time I asked about what was happening or if I needed to do anything they would say "we are waiting for the *** to respond." For the last 2 years. Honestly I don't think that they have done anything and I'm still not whole.

  

  Business Response

  Date: 07/07/2025

  Hello *****,
  
  To better support you with your concerns, weve escalated your file to our Client Relations Team. You should have received a detailed voicemail and an email with specific contact information.
  
  At your earliest convenience, please reply to the most recent email from us with your preferred day and time for a call. This will help us connect with you more efficiently and provide the necessary clarification regarding your case.
  
  In the meantime, well continue our efforts to reach you directly.
  
  We appreciate your patience and cooperation.
  

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people contacting me telling me that they knew I was behind on my taxes. Not sure how they knew. Fishy already.. They perposed that they will file my years that I was missing and work on my behalf to negotiate with the ***. That was 3 months ago. I waited and got an email explaining what they need to from me. And sent them all that they asked for quickly. I email and called at least a dozen times my case worker was never available to talk to. Finally right before my 591 payment was due. He contacted me . He explained to me that he did not recieve my info then changed his story and sayed it was in his scam folder. Waited for a few more weeks. Trying calling no way to contact this person talk to the lady answering the phone to have skyler call me back. I got impatient and did my own back taxes and mailed them in and sent him copys. Finally right before the next payment I get a email telling me that we needs to file extension because he need more time. I asked him what he was talking about I had already finished my taxes and mailed them not in. He apologized and explained that he needed more information to talk to the *** about my debt. It took a while but I got it all together and a sent it to you him. Then I got an email says I had anew case manager and need to same info that I already sent. I sent an email to demanding to know what I paying for here. A manager contacted me a few days before my next payment saying they still need to file my taxes. I responded by telling you that them I don't want any there services anymore and not to charge me because they could not explain to me what they were doing to earn the money. Today they charged me again. I had to cansel my debit card. Now I'm out 1500 on top of still have to deal with the ***. Theses people are talking advantage of struggling people

  

  Business Response

  Date: 07/01/2025

  Dear *******,
  
  Thank you for reaching out and sharing your concerns.
  
  After reviewing the information provided in your complaint, we have not been able to locate a client account that matches your name or contact details in our system.
  
  To help us locate your file and address your concerns as quickly as possible, please confirm the full name, email address, and phone number associated with your account, along with any other identifying details that may assist in locating your record.
  
  Once we receive this information, a team member will reach out to you directly to assist you further.
  
  Sincerely,
  Client Relations Team

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owed money to the ***. Received a email or text (dont remember which one was first) stating that they help people in my situation by negotiating with the *** to reduce the amount owed and set up a schedule so it didnt happen again. I sent all the documentation they requested, and had a meeting with them. They outlined a plan and told me what they thought that they could get my debt down to by settling and stop all *** harassment. I paid their fees and the amount they said that the *** would settle on ($4300 or $4500) would be the total (which is what I sent). I was told that someone would update me within a week or two. Phone call after phone call went unreturned. The *** continued with letters. A couple months later I finally got someone to answer who apologized saying that the employee left and didnt forward any cases that she was working on. Same scenario continued until I had to agree to a payment plan with the *** when they took legal action. Finally got thru to someone again and demanded a refund as they did nothing they promised. They eventually agreed to return half the money and sent a document via email that I had to print and mail back. Months of the same unanswered calls and emails have me still waiting for my refund! Today, I received a text from them stating that they see that I have an outstanding balance owed to the *** (yes, I owed again this year as I never received a plan to avoid it) and said that they could help by reducing the amount owed. I lost my money and ended up paying more due to the penalties and fees!

  

  Business Response

  Date: 06/30/2025

  Hello *****,
  
  Thank you for bringing this matter to our attention.
  
  Your file has been escalated for an internal review to ensure all aspects of your case are thoroughly evaluated. ***** *. from our Client Relations Team will be reaching out to you soon by phone and email to assist with the next steps to finalize your refund request and address any outstanding concerns.
  
  If you have any questions, please contact us at *******************************.
  
  We appreciate your patience as we work to resolve this matter promptly.
  
  Sincerely,
  Client Relations Team

  Customer Answer

  Date: 07/18/2025

  Im sorry, I missed the previous email. They did reach out and offered half of what I paid as a refund. I didnt accept it. If they are going to refund me, then it should be a refund of what I paid! Their actions (or in reality non action) resulted in me paying more to the *** in penalties than I paid them. This company promises a service but fails to follow through. They prey on the desperate.

  The reason that I checked for your email today, is because they called me on Saturday saying that they see that I owe the *** money and they can help!!!!
  You would think that after they scam someone once, that they would place that person on a do not call list. They are so driven by greed, they just call and call hoping someone will give in.
  
  Thanks,
  **** ******

  

  Business Response

  Date: 07/28/2025

  Dear *****,
  
  Wed like to take this opportunity to clarify the status of your refund and provide a summary of your account.
  
  As discussed with you, the refund request form was sent to you electronically and requires your signature in order to proceed. Our records show that the form was first emailed to you last year when the refund was initially offered. A follow-up email containing the same document was also sent on July 2, 2025, for your review and signature. As of today, we have not received the completed and signed form.
  
  You signed up for services with us on May 20, 2024, and our team reached out promptly on May 22 to begin the process. At that time, we provided clear instructions outlining the financial documentation required. Despite several follow-up attempts, we did not receive the necessary information, which prevented us from moving forward with your case.
  
  As a result, your account did not meet the criteria for a refund under our terms of service. However, in an effort to resolve the matter, we offered a partial refund in good faith. We are unable to offer a full refund, and the previously approved partial refund remains available.
  
  If you would like to accept the refund, please check your inbox for the electronic form and submit your signed response. If you are unable to locate it, wed be happy to resend it upon request.
  
  We appreciate your attention to this matter and remain committed to resolving it professionally.
  
  Sincerely,
  Client Relations Team
  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with the tax relief advocates for over four years now and theyve been unable to complete the job that they claim theycould in a reasonable time they have failed to communicate with me. They have said one thing and then told me a different thing after months no contact its been a very stressful situation thats cost me thousands of dollars.

  

  Business Response

  Date: 06/27/2025

  Dear *****,
  
  Weve confirmed that youve spoken with a member of our Client Relations team, ****** M., regarding your concerns. Please know that your feedback has been escalated internally, and we are actively working to move your case forward as efficiently as possible.
  
  We remain committed to resolving your case and improving your experience to regain your satisfaction. If you have any additional questions or need immediate assistance, please dont hesitate to contact ****** M. directly or reach out to us at *******************************.
  
  Best regards,
  Client Relations Team

• Initial Complaint

  Date:06/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with TRA a few months ago. Ive been paying the deposits of $125 for the initial $600 down payment. Ive been calling to speak to someone for over a month who is working my case. When they answer the phone they tell me they dont know who is working my case and theyll have someone reach out to me asap. No one calls no one emails me. I have urgent questions and updates for them but no one will help me out. They try multiple times a week to charge my account which is unauthorized. I only authorized them on select days. This was also something u was trying to reach out to them about.

  

  Business Response

  Date: 06/26/2025

  Dear *******,
  
  Thank you for bringing this to our attention. According to our records, a member of our team has been in contact with you to discuss and address your concerns. We hope this interaction helped clarify the issues you were experiencing.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out to us at ************************* We're here to help.
  
  Sincerely,
  Client Relations Team