Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owed the *** $8000 approximately I paid tax Relief Advocates over $3500 to resolve the issue from an *** tax problem. I had to file separately from my wife. They took her tax refund of 2500+ dollars and I had to pay her back out of my own money thats over $5500 out of my pocket that I havent seen anything from their service plus whatever I get back from taxes they said it was a long process but theres been no communication whatsoever. The last email was in January. They dont even try to mail a letter or anything to get in contact with me. The guy that sold me the service no longer works there ******* ***** it looks like a scam to me is there anyway that I can get a lawyer to resolve the issues they assured me several times they can lower it. I havent saying any results and it is affecting my wife and my credit scores badly every time I called them I get I do not get a callback or anything or even an email regarding my issues

  

  Business Response

  Date: 11/22/2024

  Hello *****,
  
  Weve made several attempts to contact you, but unfortunately, weve been unable to connect. You should have received a detailed voicemail and an email from us with specific contact information. We want to ensure were able to provide the support you need and resolve this matter as quickly as possible.
  
  If you haven't already, please review your voicemail and email for those details. Were committed to helping you move forward and clear up any confusion. Feel free to reach out to us directly at the contact information provided in those messages, or by emailing us at *******************************.
  
  We truly value your feedback and are eager to resolve this matter to your satisfaction. Please dont hesitate to get in touch so we can assist you further.
  
  Best regards,
  Client Relations Team

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please reference my prior complaint ID#: ********. This has not been resolved. I spoke with TRA on 10/27/2024 with the representative ***** *******. He was concerned about my homelessness, the errors his company made and bringing resolution. I was satisfied with this conversation. He said that I needed a resolution agreement for my mortgage company and someone would contact me shortly on it. However, I was concerned that there was pushing for a good ****** review and BBB review after the call. I didnt not give a good review because I wanted to see if TRA would follow up with ANYTHING that ***** said hed do. Well they have not. Not one single thing. I scheduled a call and spoke with ***** yesterday and he was 90 different from the call in October. He pretended to not recall any of what he said on the prior call with me. He told me that there are no timelines and that they dont know anything of when my case will be resolved. He said that a resolution letter would not come for many months. He told me my taxes were filed yet emailed me a letter saying they were not. I sent them the info to file 9 months ago!!!!! I now cannot get a mortgage because of the lies and the deception of this company. Oh and keep in mind Ive paid over $6K for their services. Im just glad TDA records their phone calls so they can listen back. At this point I am out of time. I would like confirmation that *** has filed my taxes. I want a refund and I will contact the *** myself. This company should be stopped.

  

  Business Response

  Date: 11/20/2024

  Hello *********,
  
  Thank you for sharing your feedback with us. We sincerely apologize for the frustration and confusion you've experienced, and we understand the importance of resolving your concerns as quickly as possible.
  
  We would like to confirm that your taxes have been filed. We recognize the urgency of your situation and are actively working to address all aspects of your case. A member of our team has reached out to provide an update and discuss the next steps, but unfortunately, we have been unable to connect with you. You should have received a detailed voicemail and email with specific contact information. Rest assured, we will continue to follow up with you.
  
  We truly appreciate your patience as we work toward a resolution. If you have any further questions or would like to provide additional feedback, please don't hesitate to contact us directly at ************************* We are here to assist you and ensure your case is handled appropriately.
  
  Sincerely,
  Client Relations Team
  

• Initial Complaint

  Date:11/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 I contacted tax relief advocates to consolidate past due taxes because a tax agent did not file correctly for my business. I signed a contract with them stating they would consolidate my past due balance to $2000. I let them work on the case and they also stated they would open a LLC/******* so I can file better in the future. They asked me for three options of business names. I gave them building dreams, construction JKR construction, and **** can do. It seems they ran with **************** and started filing documents with another *** construction company in another city. I reached out to them about nine months into my case and found out they have been sending documents to this **************** and making that company an ******. Which has nothing to do with me, but they never reached out to me to confirm. I was receiving the mail they were sending to the address registered with ****************. As soon as I realized their mistakes after a employee brought it to my attention. They were sending documents to that address. It was too late in 2022 for them to make ******************. So for that year although I was running my own business, I had to file as an individual with no tax credit leaving me with a large bill owing to the ***. They still have not filed my taxes or done anything to consolidate the money. I owe the ***. Today I spoke to a representative and they are still bringing *** construction into my file. Even though I have continuously on recorded lines expressed how they made a major mistake. Im not sure what personal information they sent to that *** construction. This company is supposed to help me consolidate past due taxes and save money. I owe the *** using write offs and whatever professional measures they know. They have yet to do that and are incompetent to continue my case in a sufficient manner as promised in the original agreement. I would like a refund besides the money they used to create the ******************* in 2023. Two year late

  

  Business Response

  Date: 11/20/2024

  Hello ****,
  
  Thank you for bringing your concerns to our attention. After thoroughly reviewing your file, we can confirm that youve spoken with a member of our team who has addressed your concerns and provided a clear explanation of our services, the current status of your case, and the next steps we are taking toward resolution. We appreciate your cooperation and patience as we work toward a satisfactory outcome. If you have any further questions or concerns, please don't hesitate to contact us at *******************************.
  
  Sincerely,
  Client Relations Team

  Customer Answer

  Date: 12/03/2024

  I would like this case to stay open until Tax Relief Advocates and partner companies complete the process of my case. 

  
  

  I reject the business response because they didnt address the resolution of misfiling my business corporate or LLC with the incorrect company. When i say incorrect company they wasted over a year of my cases time filing paperwork for another company with the same business name i chose. 

  
  

  When there employee contacted me they didnt explain there process correctly. He told me there was a esign for the tax documents, so i signed those. He did not tell me to expect a paper copy in mail also to sign. 

  I also asked him to make sure 2022 tax year was already filed and i have not heard anything about that. 

  
  

  I am also head of household. I have them that numerous times they dont have that noted. But somehow they have at the top of there notes I dont want to fill out anymore paperwork. That is not my intention i simply said because theyre making numerous mistakes in the process it causes me to fill out more and more paperwork. I have filled out so much forms and submitted them full 2 years of bank statements, and yet they want me to fill out a expense report. There accountant department is able to see where all my money goes. 

  
  

  My desired resolution is to have my past taxes consolidated as they said they could or a full refund. 

  
  

  Thank you 

  

  Business Response

  Date: 01/03/2025

  Hello ****,
  
  Thank you for bringing this matter to our attention. We have thoroughly reviewed your file and can confirm that you have already spoken with a member of our team. The situation has been addressed and resolved directly with you. We take such matters very seriously and strive to ensure both accuracy and clarity in all our communications.
  
  We appreciate your cooperation in allowing us to resolve this promptly and move forward with your file.
  
  If you have any additional questions or concerns, please feel free to contact us at *******************************.
  
  We are here to support you every step of the way!
  
  Best regards,
  Client Relations Team

• Initial Complaint

  Date:11/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said they can help with mi *** debt and had to pay up front to get started then thousands after that . Payments of 148 a moth for the last 4 years changing people never the same one long after they get info told me I was done then another person called and said I wasn't done . Just kept stinging me along when they did my taxes said I owed every year I did my taxes and had money coming back . Have a feeling they where taking my tax money irs would of been paid off by now . Just want my money back so I can pay off the irs .

  

  Business Response

  Date: 11/20/2024

  Hello *******,
  
  Thank you for reaching out and sharing your concerns. We understand your frustration, and we want to assure you that we are actively working to address the issues you've raised. You are currently in communication with a member of our team who is dedicated to reviewing your case thoroughly and providing clear updates on the next steps. We are committed to resolving your concerns and ensuring a satisfactory outcome.
  
  If you have any additional questions or would like further clarification, please dont hesitate to contact us directly at ************************* We are here to assist you every step of the way.
  
  Best regards,
  Client Relations Team

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband went behind my back to this company instead of going to the *** directly. This company and my husband forged documents in my name that I never signed in order to work on our joint filings. When I found out, it was only because certified mail from the *** came to the door, threatening to put a tax lien on my husband. Thats when I found out he was paying this company for a year that did absolutely nothing to resolve the money he owed the *** while our balance kept accruing interest. They fixed a couple tax returns that resulted in no change to the balance we owed. Now I am asking for a refund and they wont give it, even though it states in the contract they will, because they said they asked my husband for some documents for 2023 he never provided. So they are saying that warrants keeping our entire 8000 dollars he paid them that could have gone toward the ****** dollars we owed the ***. I will hire a lawyer and take this to court since all of this was done fraudulently and my signature on all the documents was forged if I do not get my money back.

  

  Business Response

  Date: 11/11/2024

  Hello *****,
  
  Thank you for reaching out and sharing your concerns. We understand that this situation may have caused frustration, and we want to address it thoroughly. When your spouse, *******, signed up for our services, he made the decision to engage us independently. We worked directly with him, and he provided all necessary documentation, which we relied on in good faith to complete the tax work. As part of our efforts, we successfully reduced your joint tax liability by over $15,000, providing significant savings beyond the fees received.
  Weve also spoken directly with *******, and were glad to have reached an agreement on a partial refund of $1,154, as mutually discussed.

  If you have further questions or need additional clarification, please feel free to reach out to us at ************************* Were here to help ensure everything is fully understood and address any additional concerns.

  Best regards,
  Client Relations Team
  
  

  Customer Answer

  Date: 11/12/2024

  My husband never had the authority to reach out independently as these are joint filings that require a signature from both parties for the 2848 power of attorney paperwork. All correspondence was sent to him alone, and your company told him to sign for me which by law he cannot. 

  You did not save us anything. In fact you cost us *******. The same principle on what we owe the *** stated in the contract signed on November 30, 2023 of ******** is what we owe the *** today, plus the interest that has accrued over the last year. 

  In your contract it states a 80 percent refund if services have not been completed. The services are four parts in the contract and only a and b were done (fraudulently and without my consent) and c and d were not done. Therefore I believe I am entitled to an 80 percent refund of 5440 minus the 595 investigative fee which is more than fair considering my husband paid ******* and all that was ever done was amending three tax returns and filing two pieces of paperwork so that you could amend the tax returns. ******* is a made up number never stated in any contract and no one to date has been able to explain to me why that amount is being offered. Certainly the amount of work done amending three tax returns does not equate to ******* dollars worth of work, the bulk of which you told my husband was supposed to be used to negotiate with the *** and was never done. 

  I am asking for 5440 dollars be returned to me per the contract that was signed. 

  

  Business Response

  Date: 11/22/2024

  Dear *****,
  
  Our team has been working diligently to resolve this matter with you and your spouse, ensuring all concerns are addressed thoroughly. Weve provided clear explanations regarding the issue and offered a refund based on the scope of work completed.
  
  At this stage, we are awaiting your decision on how you and your spouse would like to proceed. While we understand youve requested not to be contacted in your recent email, we want to ensure you have the support you need. If you require further clarification or assistance, please feel free to reach out directly to ************************ or contact the specific representative who has been assisting you with this matter.
  
  Thank you for your patience throughout this process. We look forward to hearing from you soon.
  
  Sincerely,
  Client Relations Team
  

  Customer Answer

  Date: 11/27/2024

  You have not provided to me proof that what I paid was the cost of services rendered, you just say it is in your email and Im supposed to accept that. You have only offered me a very small fraction of what I paid you that I do not believe is representative of the amount of work done. Please provide proof of what the 8000 dollars we paid was for and I will consider accepting the offer. But if you cannot provide proof that money was used to pay employees that only amended three tax returns and anything else the funds were used for, then I am still undecided on whether I will accept the offer. You may email me the proof, and only the proof. I do not want you emailing me just to argue your point with no proof, since that does not actually hold any wait and is not fact just because you say so. Proof is tangible evidence the money was used for a certain purpose and not just a scam to extort money from us with the promise it would be used to negotiate with the *** like we were told which was never actually done. Like I said before, 5400 dollars per the contract would be a more acceptable amount per the contract that says we are owed 80 percent of the amount refunded which is no where near the amount your offering to refund us. 

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by TRA that they could reduce my debt I owed the *** by 60 percent. I paid them over the course of a year 7500 dollars thinking that was going to the principle of the ****** dollars I owed the *** to settle my debt only to find out today they have not even started negotiating with the *** at all to try to bring down the principle and now the *** is threatening to put a tax lien on us for unpaid charges when I thought a payment resolution had already been worked out. It had not. No work had even been done on my case other than to let me know last November I owed ******. I dont know what the 7500 I paid was even for or the 595 I paid initially for the investigative work which was what exactly? I know I owe ****** dollars. Anyone can look that up on the *** website. I am requesting a full refund for the money I paid since no work has been done on my case to even contact the *** to renegotiate what is owed. I was told by ******** today that in all this time and with all the money I paid over the last year, no one has even reached out to the *** yet to try to renegotiate, they are still in the investigation phase and thought they were doing our 2023 taxes for some reason which its November of 2024. Of course we already filed our taxes. We certainly would not have waited until November for you guys to file them. They would have been late. We never hired you for that. We hired you to negotiate down the debt we have and so far, that has not even been attempted since we hired you a year ago so we are requesting a full refund of all money paid for services rendered immediately so that we can use that money to pay the *** before they put a tax lien on us and destroy our credit.

  

  Business Response

  Date: 11/08/2024

  Dear *******,
  
  Thank you for bringing your concerns to our attention. We have carefully reviewed your file and would welcome the opportunity to speak with you directly to ensure we address your needs effectively.
  
  Our team has made several attempts to reach you via phone and email, and you should have received an appointment confirmation detailing the scheduled time for a discussion. If you havent yet connected with us, we encourage you to check your inbox or reach out to us directly.
  
  Should you have any further questions or need additional assistance, please dont hesitate to contact us at *******************************.
  
  We look forward to speaking with you soon.
  
  Sincerely,
  The Client Relations Team

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't heard anything from anybody at ** a concerning my transactions or my payments that I send to them on a monthly basis of $213. I don't get receipts. I don't talk to nobody. I don't know what's going on. I don't know who I owe as far as they said, they'd stop the I. Rs payments that I have to pay. I don't know anything about what's going on and I'd like to know what the heck is going on with my account. Somebody should be contacting me and telling me what's happening. And I haven't heard a word.

  

  Business Response

  Date: 11/08/2024

  Hello *******,
  
  Thank you for bringing your concerns to our attention. We take communication seriously and would appreciate the opportunity to speak with you directly to ensure we provide the best assistance possible. A member of our team has made several attempts to reach you via phone and email, including leaving a detailed voicemail and sending an email with specific contact information.
  
  We kindly ask that you reach out to us at your earliest convenience so we can address your concerns and assist you further. If you prefer, you may also contact our **************** line at ************** for immediate assistance.
  
  We look forward to hearing from you soon.
  
  Sincerely,
  The Client Relations Team

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid TRA 600$ to start the process, when they called back with an amount that was way higher than I could afford I asked for my money back. And so far they only refunded 297 of the 600$. I would like my whole deposit back since I didnt proceed with their services.

  

  Business Response

  Date: 11/04/2024

  Hello ****,
  
  Thank you for reaching out. Generally, we do not issue refunds for services rendered once phase one of the tax investigation has been completed and the findings have been provided to you. This is why it appears our team issued only a partial courtesy refund after you decided not to proceed with phase two of the resolution process.
  
  However, we want to assure you that we are more than happy to discuss this matter further. Your file has been escalated to our team for review, and you will be contacted shortly for additional assistance. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this directly with you.
  
  Best regards,  
  Client Relations Team
  

  Customer Answer

  Date: 11/04/2024

  I will await your reply. And feel that this should have been disclosed at beginning of consultation. 

  

  Business Response

  Date: 11/08/2024

  Dear ****,
  
  Our team has been trying to reach you to discuss the remaining balance of your refund request and assist in resolving this matter. Unfortunately, weve been unable to connect via the phone number we have on file.
  
  Weve sent you a detailed email with the appropriate contact information for your convenience. At your earliest opportunity, please reach out to us directly. Alternatively, you can contact our **************** team at **************.
  
  We look forward to hearing from you soon.
  
  Best regards,
  The Client Relations Team

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a phone call from this office offering their services to help me to resolve the problem that I have with the *** and I was told to pay $595.00 on payments of $148.75 those payments were taken from my credit card, when the amount was paid completely I was told that I have to pay more than $2000.00 I don't remember the exact amount that they said . When we startedI never was told that I do have to pay more money to continue with the case I call to get my money back and they said that I am not going to get my money back.

  

  Business Response

  Date: 11/04/2024

  Hello ****,
  
  Thank you for reaching out! Weve reviewed your file and confirmed that youve spoken with our team regarding your concerns, and weve taken the necessary steps to resolve the matter. If you have any questions or need further assistance, please feel free to contact us at *******************************.
  
  Best regards,  
  Client Relations Team  

  Customer Answer

  Date: 11/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ********
  
   
  

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with *** for help with negotiating back taxes. Ive paid them over $7k and in return Ive been strung along for well over a year in the same pattern- Im told to provide the same documentation over and over, I provide it, then hear nothing from the revolving case of so-called case advocates for months, then I reach out to attempt to get a status update and am told once again to provide documentation and the cycle repeats. Im a person with a disability and the additional stress caused by this continual cycle is impacting my physical and mental health. I want my money back and Ill deal with the *** myself. Nothing can be worse than dealing with TRA. Its been an absolute nightmare.

  

  Business Response

  Date: 10/28/2024

  Dear Sage,
  
  Thank you for sharing your feedback. We understand that navigating back taxes can be a complex process, and we are saddened to hear about your experience. Our team has been actively trying to set up a time to discuss your situation further and assist you more effectively.
  
  Please reach out to us directly so we can coordinate a time to connect. Were committed to finding a resolution that works for you.
  
  Thank you for your understanding, and we look forward to speaking with you soon.
  
  Best regards,
  Client Relations Team

  Customer Answer

  Date: 10/28/2024

  I am waiting for your call back. My husband has attempted to call and has not gotten a response. Please call me at ************** at 2:30 pm as discussed.

  

  Business Response

  Date: 11/06/2024

  Hello Sage,
  
  Thank you for your patience. We can confirm that a member of our team has discussed your request with you and explained that, at this time, we are unable to honor the refund request. After a thorough review of your case by upper management, this decision was made in alignment with the service agreement you signed, and the work completed on your behalf.
  
  Please rest assured that we are fully committed to your case and are dedicated to achieving a satisfactory outcome. We are ready to do whatever is necessary to ensure your complete satisfaction and resolve your tax matter.
  
  If you have any further questions or would like to continue with our services, please dont hesitate to reach out to us directly. Were here to help.
  
  All the best,
  Client Relations Team