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Business Profile

Plumber

Roto Rooter

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Roto Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roto Rooter has 30 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 2 Customer Reviews

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    Review Details

    • Bette L

      Date: 05/24/2024

      I was overcharged for my simple toilet tank repair. The tech Marqui who fixed my toilet basically just replaced a couple of parts, flapper and toilet flushing handle/rod (which both probably run only about $10 each). So I was charged close to $400 just for the labor. Turns out that the flapper didnt even need to be replaced, what a scam!The total cost was $418 for about 30 minutes of labor! Gotta love how they don't break down the pricing, like seriously, how do you come up with $418?Another issue I had was when I brought up the $75 off repair discount, ****** wouldn't honor it and informed me that the reason the discount couldn't be used was that the flapper was replaced, and I wasn't charged for the flapper??Apparently, Roto-Rooter has a history of overcharging customers for unnecessary workhttps://topclassactions.com/lawsuit-settlements/lawsuit-news/roto-rooter-repair-scam-class-action-lawsuit/#:~:text=A%20class%20action%20lawsuit%20filed,replacements%20costing%20thousands%20of%20dollars.*****************************************************************************************************************************, I'm also beginning to wonder if *********************, Customer ********************** Manager, exists -- replied to her over 5 hrs ago about 2 min after ***'s response to my review and STILL waiting to hear back from him!UPDATE -- About 5 min after leaving this last bit of info, I receive a call from *****, Hiring Manager, and he proceeds to tell me that *** only goes through him, not directly with the customer. Anyway, ***** tries telling me that he can honor the $75 off now, after *** posted negative ****** reviews. I get soooo ****** off and I'm like, ****** was supposed to have done that 4 days ago when I had the service done. I actually refuse the $75 refund and I'm like, I'd rather keep my negative reviews up if it helps anyone take their business elsewhere!! AND sadly, ***** didnt even have any idea about the breakdown of $418 and the way in which that amount was determined.

    • Corey H

      Date: 10/25/2023

      The employee that came out lied to me about what he was going to accomplish at the property. After completing half of what he promised he said he was done and charged me the agreed upon price for completing all the work. Very unethical company!

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