Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Traverse from Simpson Chevrolet Irvine in December 2024. The sales name is MARK ****** and the car window stickers include the dealer's optional accessories, and I have agreed to pay the corresponding price. I waited for two months but still haven't received my parts. On February 15th, 2025, I went to the dealer and they only gave me the floor mats for the front and second rows, which are still missing 1 . 3row floor mat. 2. highway safety kit 3. first aid kit 4. cargo travel with divider 5. vertical cargo net. I tried to contact the dealer to see if they could refund or give me the item, but there has been no response.And They told you the annual interest rate was 5.9% when they applied for the loan, but in reality, the bank charges 6.01%.

  Business Response

  Date: 02/20/2025

  We sincerely apologize for the inconvenience caused due to the delay in arrival of the vehicle's accessories. Our sales representative has already communicated with the customer and will be providing the accessories due. As it relates to the APR, we verified the APR is 5.90 on the contract and is calculated as such. 

• Initial Complaint

  Date:02/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership sold me a 90k suburban and promised to ship me floor mats. Never got the mats. Thats a breach of contract.

  Business Response

  Date: 02/03/2025

  We have spoken with the customer and have resolved the issue. Thank you for your attention to this. 

  Customer Answer

  Date: 02/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *******
  
   
  

• Initial Complaint

  Date:02/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to receive brake pad and rotor replacement. Left the truck overnight. When I picked up the vehicle the next day, after I paid $1211.30, they brought the vehicle back with a huge dent and scratch on the back driver's side of the truck as if nothing happened. If I had not walked around the vehicle and noticed before I drove off, they would have acted like it was not their fault. The damages total well over $5,000, although they provided me with a rental vehicle this has been extremely inconvenient and unprofessional by a company that prides itself on customer service. Since then, I have not received any kind of updates about my vehicle. My service provider said he would call me and let me know "what they could do for me the next day." I still have not heard a word from them. I tried contacting their service manager today and the front desk person put me through to their voicemail and I still have not heard back.

  Business Response

  Date: 02/29/2024

  First, Id like to thank you for the opportunity to make this right. We sincerely apologize for the inconvenience caused to you by the damage on your vehicle.  Our team has sent the vehicle to be repaired and will be providing a $500 credit towards any future service or parts purchase at our dealership. We hope this resolves the matter and allows us to earn your business in the future.

• Initial Complaint

  Date:12/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed reservation for EV vehicle with Chevrolet on 10 Sept 2022 for $100. I cancelled reservation on 14 Oct 2023 and was sent an email stating I'd receive my refund within 7 days. Now two months later, I have not received any refund nor calling the designated dealer helped as dealer representative said they can't help. no information or assistance provided.

  Business Response

  Date: 12/27/2023

  The reservation system for the Blazer EV has been having some issues. We will immediately look into and if there has not been a refund issued already we will refund asap.

• Initial Complaint

  Date:08/01/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/30/23, My wife and I went car shopping to Simpson Chevrolet of Irvine. I had a pre-approved loan from ************************ which I mentioned to the sales rep. ****** that all I wanted to know, was the total sales' price and then we'd put it on my loan. Therefore, he had me fill out the lien sales form, which is used to present the complete sale to the finance company. (" So, I was told)"by ****. Then, my wife decided to have the purchase under her name. Then, she was instructed to fill out section B of the same lien sales form. After my wife mentioned that she wanted the purchase under her name, the deal/agreement was that only her credit would be run and in case that we would not agree, then we would use my pre-approved loan. But, never to run my credit. After all sale's paperwork was done and my family and I were ready to leave the dealer's parking lot, I noticed I had an email alert from Credit Karma, alerting me that a credit inquiry was done by *****/Simpson Chevrolet, which took 7 points from my credit score. As soon as I noticed this, I went back inside to find out why and who had done it. They all denied. the action. Now, I am requesting for the manager to investigate who did such a thing and have a talk with that specific person and everyone involved with this matter and make sure that they don't ever use personal information without permission, Specially, people's credit score. Unauthorized use of credit reports, is a fraudulent activity against the law.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon,My 2016 Chevrolet Silverados driver side mirror motor failed. I activated my Platinum extended warranty to cover the repair costs. The mirror assembly on the Chevrolet Silverado comes in two pieces: the mirror housing/motor and the color matched mirror cap. Chevrolet sells the mirror cap separately because they are color matched to the vehicle. During the repair at Simpson Chevrolet of Irvine on 3-16-23, I was advised the technician snapped the mirror cap assembly. The service advisor called my Assurant ******* Surety Platinum extended warranty to attempt for them to pay for the broken piece. The service advisor advised Assurant Virginia Surety that they broke the mirror cap assembly while removing it. Assurant Virginia Surety denied the warranty claim since Simpson Chevrolet technician caused the damage to the mirror cap. Upon check out, I paid the $250 deductible for the mirror replacement, plus an additional $87.98 for the mirror cap which the service technician broke. I was informed that they would not cover the cost for the broken mirror cap. I am requesting that Simpson Chevrolet of Irvine reimburse me the amount paid for the mirror cap ($87.98).Please see the attached documentation.Thank you,***********************

  Business Response

  Date: 05/03/2023

  ******************, thank you for taking the time to express your concerns. I will be processing a refund for the mirror cap of $87.98. We will mail out a check to the address we have on file by the end of the week.  I am sorry our team did not meet your expectations nor ours. This situation will be used as an opportunity to get better.

   

  Thank You, 

  ***************************

  General Manager

  Simpson Chevrolet Irvine

  Customer Answer

  Date: 05/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2022 ***** Equinox on May 2022 and I had taken it back 5 times for repairs on the same issue of my phone disconnecting from the radio, via Bluetooth. Apparently, they have done updates and replaced the radio and I still have the same issue, they keep telling me that there is nothing else they can think of that they can do that technician can't find an issue, supposedly they had a GM engineer come in too to take a look at my car and the same thing couldn't do anything, for a brand new vehicle and that I paid cash for its very upsetting that I have to be going back so often to get this issue resolved with no success at all, this is taking a lot of my time, at times it even takes 10 days at a time wo my car because supposedly they are working on it, also first my service adviser ***** was very rude and w an attitude and then I spoke to the service Manager ***, he was more helpful n nicer, but still, issues keep happening, I call him yesterday 3/15/23 to advised that the issue keeps happening and I didn't get a call back yet from him. I feel like I am being ignored now, but all i want is for my car to be fixed or my money back as I'm so done dealing with this issue.

  Business Response

  Date: 03/22/2023

  We are sorry to hear about *******'s ongoing concern. Our service team has been following the guidance of Chevrolet when attempting to remedy the concern. Unfortunately, it seems like this has been an ongoing issue with other Equinox's and GM just issued a new software update, #**-NA-042 V164, on 3/15/** which should remedy the issue.  Our service team is reaching out to ******* to schedule an appointment to perform the software update at her convenience.

  Customer Answer

  Date: 03/22/2023

  An update has already done on my car n the issue  still continues n I was told by service Manager that there was not nothing else that they can do. I keep wastimg my time on taking my car back to them with no aolution to the problem.  *******

  Business Response

  Date: 03/22/2023

  *******, the new update was just released on 3/15/2023 which was last Wednesday. Again, this is due to other vehicles having the same issue.  Our team will be reaching out in order to schedule an appointment.  In the meantime i would reccomend calling Chevrolet Customer Assistance ************ in order to start a case # so they can notate your concern and you can also express that you would like this remedied asap.

  We want you to be a satisfied customer and we will follow the directions from GM Engineering to perform the most recent update.

   

  Customer Answer

  Date: 03/25/2023

  ACCORDING TO SERVICE TEAM UPDATE HAS BEING DONE, **** ANSWER DOESNT MATCH, I ALREADY CALLED ********* R SAYING THAT THE DEALER ADVISED THE THE ISSUE IA MY PHONE, REALLY?? ANOTHER ANSWER THAT DOESNT MATCH, PLUS THE SERVICE MGR DROVE **** ******** HAPPENEND THE SAMETHING, DOES THAT MEAN HE ALSO NEEDS A PHONE???? I HAVE AN ANDROID **** **** HUSBAND HAS AN APPLE 12, OUR PHONEA DOESNT DISCONNECT ON ANY OTHER *** SO ITS NOT OUR PHONE, PLS GET YOUR ANSWER STRAIGHT, WHEN  I BOUGHT THE *** I WAS TOLD GO TO GM N BUY IT FROM THEM, I WAS TOLD ANY ISSUES ********* RO HELP BLAH BLAH, WELL OFCOURSE JUST TO MAKE A SALE NOW THAT U HAVE AN ISSUE NO ONE WANTS TO HELP.