Business ProfileforKia of Irvine

I really regret buying a car from this place. Their customer service is really horrible, and they don't seem to care about their customers at all. When I bought the car, they made me get a "theft patrol" device with it. But soon after, the car's alarm started acting up. I took it to the service department, and even though they said they'd fix it and let me know what was going on within a few days, they didn't tell me anything for three days. When I finally got in touch with them, they said the problem was with the theft patrol device and that they needed more time to replace it. I couldn't go without my car for any longer, so I took it back, hoping they'd install the device at my house. But even after six months, it's still not installed, despite me asking them about it many times.I asked for a refund for the device since I didn't need it anymore, but they said no refunds. The finance department and the people in charge of fixing the car haven't been helpful at all. Whenever I try to get in touch with them, they're either not available or don't seem to care.This whole experience has been really disappointing. The car service is not good, the finance department doesn't help, and overall, they're really unprofessional. I wouldn't recommend anyone do business with them. I also gave a request to cancel my prepay service package which they say will take about 60 days, its been more than that yet no response nor any luck on status after calling them many times. This place is not customer friendly.

This doesn't sound correct, who was your service advisor? We can have someone look into your case.