Mortgage Banker
Network Capital Funding CorporationHeadquarters
Complaints
Customer Complaints Summary
- 35 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2 PROBLEMS: 1. RAN MY CREDIT WITHOUT MY PERMISSION. / 2. CALLED ME AFTER 9PM BEING A PUSHY SALESMAN, ALMOST HARRASSING I CONTACTED THE COMPANY ABOUT AN ESTIMATE ON REFINANCING MY HOME. THE AGENT ASKED COULD HE DO A SOFT CREDIT CHECK TO GIVE ME A BETTER ESTIMATE. I WAS VERY CLEAR I WAS SHOPPING AROUND AND DID NOT MY CREDIT RAN. REITTERATED TWICE, I DID NOT WANT MY CREDIT RAN. WELL, THE AGENT CALLED ME MONDAY, 7 APRIL 2025, AT 9 ******* AT NIGHT. 8 APRIL, I RECEIVED A NOTIFICATION FROM CREDIT KARMA, MY SCORE DROPPED. WITHOUT MY PERMISSION, HE RAN MY CREDIT ANYWAY ON 7 APRIL. AGAIN, I HAVE TOLD HIM SEVERAL TIME NOW.
Business Response
Date: 04/16/2025
Dear BBB,
We've made contact with the client and understand her concerns. Our team is working on resolving the issues per the client's directions. Once complete, we will update everyone with the outcome. We are determined to resolve this quickly and as requested.
Please feel free to reach out if there are any other questions.
Initial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As with the numerous other complaints posted I was unsuccessful with removing my name from their relentless call list. How does BBB justify an A+ rating with such a harassing company? They call several times per day but say nothing abd disconnect the call. Stop calling me!Business Response
Date: 04/08/2025
To whom it may concern,
We're disappointed to hear the consumer's experience. Our goal is to provide services to consumers seeking financial solutions. We were able to a locate the number provided by the consumer and can confirm we placed it on our internal DNC list. Please allow up to 10 days for it to update in all systems. We sincerely apologize for any inconvenience this may have caused.
Best Regards,
Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked them to cancel a loan transaction with my husband as we are retired people they refused. As I realize that the loan will last for 30 years and I am retired so I couldnt continue with the loan transaction but they forcefully continued to approve the loan. I have called and emailed many times no one is taking my calls ************ has been stressful as before they were in constant contact with my husband and now no answer from network capitalBusiness Response
Date: 05/15/2025
To whom it may concern,
We appreciate you bringing this matter to our attention. We regret that the consumer is dissatisfied with our services.
Upon reviewing our records, we have confirmed that the loan in question has been successfully funded and completed. We are currently investigating the circumstances surrounding this transaction to understand the consumer's concerns fully.
We take all feedback seriously and are committed to ensuring a positive experience for all our clients. We will provide a detailed update on our findings and any actions taken to address this issue promptly.
Thank you for your assistance in facilitating this process.Initial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** has called me from this company 4 times now. When I asked him to stop, that I am not the person he's looking for, and that I am on the national do not call list, he said the following derogatory remarks.1. No, you're not, or I would have been blocked from calling you. Nice try.and 2. I only called you once. You can't even count.However, I have prior voicemails from him and call records proving what I said. Not only am I on the national do not call list, but I had already told him not to call me and I am not ***** *****. If he chose not to mark that down, that's on him. Please let your employee know how unprofessional this has been and that he is exposing your company to liability.Business Response
Date: 02/19/2025
We are disappointed to hear about your experience. We strive to be helpful and provide the highest levels of service so the conversation quoted is inconsistent with what we aim to achieve. We will launch a full investigation on this situation and address it appropriately. We will also make sure your number is placed on our DNC list immediately and apologize that this process has taken longer than expected. If there is anything we can do help further, please dont hesitate to ask.Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As with the numerous other complaints posted I was unsuccessful with removing my name from their relentless call list. How does BBB justify an A+ rating with such a harassing company?Business Response
Date: 01/03/2025
To whom it may concern,
Thank you for reaching out. After reviewing our records, we found that our agent spoke with the consumer twice, and there was no request to opt out of further calls or be added to our "Do Not Call" list. We have now added the number to our internal DNC list, and the consumer should not receive any additional calls within the next 72 hours.
Customer Answer
Date: 01/03/2025
I made it clear over several phone calls that I do not want to proceed with their services. Look at the number of complaints over the same issue. Their response is meaninglessBusiness Response
Date: 01/03/2025
Dear Mr. ******************* you for bringing this matter to our attention. We sincerely regret that our initial response and actions did not fully meet your expectations. Based on our understanding of your primary concern, we have added you to our internal "Do Not Call" list, which effectively prevents any further calls from being made.
We hope this action resolves the issue. However, if this solution does not fully address your concern, please let us know what additional steps you would like us to take. We are committed to resolving this matter to your satisfaction and will do our best to accommodate your request.
Thank you for your patience and understanding.
Initial Complaint
Date:10/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We decided to not move forward with a refinance at this time, and the company has continuously harassed my husband and I via phone, text, and email. This will not be tolerated. My husband and I are educated people. I have a Masters Degree, and my brother is lawyer with a top 25 law firm that handles contracts. I know my rights, and will move forward with additional action if necessary.Business Response
Date: 10/30/2024
We truly apologize for the inconvenience caused by our mortgage banker and the continuous calls &/or messages you have received. We respect all potential and current customers decision as we understand this is a long difficult process that is not right for everyone. Please provide the banker(s) name and the phone numbers, emails, & etc. that you are receiving the calls and messages on. We will launch a full investigation on this situation, speak with the banker and their manager. We will also make sure that all phone numbers, emails, & etc. are placed on our DNC list immediately. We are sorry that this process has taken longer than usual. Please feel free to contact us at *********************************** or by phone **************.Initial Complaint
Date:08/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had now over 50 phone calls from this company in past 4 months !!! I have asked them several times to take me off their call list. They said they would and still the calls now coming every other day !!!! I am on the National Do NOT Call list for years now as well. I have blocked every number they have called from. Yet they keep calling me. Insanity! Please help them stop !!!Business Response
Date: 09/16/2024
We apologize for any inconvenience you've experienced with our service. We only contact individuals who have requested to be reached. If you have not made such a request, its possible your number was entered by mistake. Should you have instructed our agents not to call you, please know that we respect this and will process your request to be added to our Do Not Call list within 36 hours. If you could provide us with the number weve been calling, we will investigate the issue and ensure your preferences are properly updated.Initial Complaint
Date:05/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THIS WAS A PAID LOAN #********** (ACTUALLY TRANSFERRED TO ANOTHER COMPANY). I REC'D A LETTER STATING UNCLAIMED PROPERTY OF $102.79 ADDRESSED TO ************************************************************** I SIGNED THE FORM AND PROVIDED A COPY OF MY HUSBANDS DEATH CERTIFICATE AS REQUESTED. THEY NOW WANT ME TO DIG OUT A COPY OF THE LAST MORTGAGE. FIRST OF ALL THEY SHOULD HAVE A COPY OF THAT IN THEIR RECORDS THAT SHOWS THE PROPERTY WAS JOINTLY OWNED, PROBABLY IN OUR LIVING TRUST. THEY ISSUED CHECK #******* ON 5/11/21 THAT I NEVER RECEIVED. THEY JUST NEED TO REPLACE IT WITH ANOTHER CHECK. I SPOKE WITH SOMEONE TODAY AND THEY REFUSED TO ASSIST ME WITH OUT THE COPY OF THE MORTGAGEBusiness Response
Date: 07/26/2024
Thank you for letting us know about this issue. We're currently looking into it and will reach out to the client soon. Were committed to resolving this to their satisfaction.Initial Complaint
Date:03/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************************* of Network Capital Funding Corporation lied to me about absolutely everything he said he could do trying to get me a lower mortgage payment. I reached out to him and their customer service *************************** to get the hard inquiry off my credit report and was ignored. I told ************************* I had a 5.75% interest rate and he assured me multiple time ls he could get it down to a 5% and remove the private mortgage insurance. I only have about 8-9% equity and mentioned this to him several times and he assured me he could get pmi dropped and a lower interest rate. After given the necessary information ************************* said we would call back with the results within the hour. The next day I had to reach to him for an explanation. His response was a text message "No net benefit, we need higher value of the home or we need the interested to drop" all the things I was saying the entire time he was assuring me he could get me 5% interest and remove pmi. Then no further responses, my credit was ran and because he was a liar refused to share my results. I deserve to see what my credit was ran for. Then I wrote to the customer service division and asked why their employee lied to me and refused to share my results. He asked if he could call so I gave him my phone number, and now cannot be reached. The mortgage situation is screwed up enough as it is, we do not need shady mortgage brokers making it worse. Again... ************ needs to be held accountable for lying to the publicBusiness Response
Date: 04/04/2024
Thank you for bringing ************************ concerns to our attention. We appreciate the opportunity to address his issues and ensure his satisfaction with our services.
We want to inform you that management has been actively engaged with ******************** to understand and resolve his concerns. As part of our commitment to providing excellent customer service, we have enrolled him in our "*********" program. This program enables us to monitor market conditions closely, allowing us to offer him the most advantageous financing options as they become available.
Should you or ******************** have any further questions or require additional assistance, please don't hesitate to reach out to us. We are dedicated to ensuring a positive experience for all our customers and are here to address any further concerns.
Thank you for your attention to this matter.Customer Answer
Date: 04/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:03/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They repeatedly call me saying they need information to complete my loan request. I havent requested a loan. Stop calling.Business Response
Date: 04/03/2024
We sincerely apologize for the inconvenience. We only reach out to consumers who have requested assistance finding the best rates, fees, and mortgage solutions available on the market. It sounds like another consumer may have inadvertently entered this consumer's number. If the consumer can provide us the number being called, we will remove it from a valid contact.
Thank you!
Customer Answer
Date: 04/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
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