Complaints
This profile includes complaints for LoanDepot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 422 total complaints in the last 3 years.
- 114 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In March, I received a loan packet from loan depot for a $70,000 mortgage loan in my name. Ive never heard of loan depot I own my own home and I am not looking for a loan for any reason I dont understand how they obtained all my information that they had in the packet. Its very disturbing. They are now demanding payments and have threatened to foreclose on my house. I have not paid anything to them.
Business Response
Date: 07/15/2025
We appreciate the opportunity to address Mrs. *********** concerns.
loanDepot asks that Mrs. ********** provide copies of the foreclosure notices and payment demands that she is claiming to have received so we can research this matter further.Initial Complaint
Date:07/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was employed with Loan Depot through a referral for approximately 7 months. Loan Depot decided to add multiple licenses in states i did not want and had access to my NMLS and proceeded to add 10 licenses. This was for training purposes to prepare me for opportunities for leads. I was never given an equal opportunity. The leads I received were disqualified leads. They were considered tier 3 which had no chance of qualifying therefore no chance of me getting paid a commission. I resigned from Loan Depot and now they are coming after me to pay over $2400 in licensing fees for states they randomly gave me without my consent. I was never given an explanation or discussion of repaying any licensing fees when I was hired from HR or my management team. 5 other people in my class have said the same thing. Loan Depot needs to erase those fees and stop harassing me about it when the state licenses they randomly added I had not agreed to.Business Response
Date: 07/14/2025
This matter is being addressed with **** ******* directly. If Mr. ******* has additional information or requests of loanDepot, he should contact ******************************************Initial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was employed by loanDepot for approximately 910 months. After leaving the company, I was shocked to find a $2,770 charge sent to collections, which is now impacting my credit. This amount is allegedly for licensing fees, yet this was never clearly disclosed to me or discussed during my employment.I never agreed in writing or verbally to be responsible for this charge, and no upfront documentation or acknowledgment was provided to me regarding any licensing fee responsibilities. Had I been made aware of this at the time of onboarding or during my employment, I would have addressed it accordingly.This has now severely affected my credit score, and I find it extremely unfair and deceptive. It feels like this charge may have been hidden in fine print or not communicated transparently. I am requesting that loanDepot take accountability and remove this debt from collections and my credit reports immediately.Business Response
Date: 05/20/2025
This matter will be addressed directly with the former employee. Any additional questions or concerns should be addressed with *************** at ******************************************Initial Complaint
Date:09/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a loan originated by *********************, who is a loan officer ******** by LoanDepot. **** worked with me to get a loan valued at 80% the value of the home. This amount was specifically related to the fact that LoanDepot advised there could be a no-appraisal review of the home after 1 year and at that point the *** could be removed. I have emails relating to this because the *** being removed was extremely important to me. Now LoanDepot is not honoring their statement and is advising the *** must remain for 11 years. This is a blatent bait and switch tactic being used by LoanDepot.Initial Complaint
Date:05/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a ***** through Mortgage Assistance ******* (MAA) for people affected by Covid-19 for assistance on my mortgage payments. I have been in contact with LoanDepot several times concerning an electronic file that was sent over to them from MAA that they have not returned to them. A special **** with LoanDept handles the electronic file and it has yet to be returned from March 23. I am in desperate need of the assistance and this is the only thing they are waiting on. I need assistance in making sure they complete the information as soon as possible and send back over before the funds are exhausted. I have already been approved, they just need the file verifying the mortgage information so electronic payments can setup and any past due amount be paid. MAA needs the file returned immediatley. It is about to be 3 months and LoanDepot has not responded. Mortgage Assistance Contact numbr is **************. Your assistance is greatly appreciated.Initial Complaint
Date:04/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2020 I had started with LoanDepot for my mortgage company. When interest rates had fallen I had decided to make the change to another company. LoanDepot in order to close my account had sent out a Escrow payment that was undisclosed that it was a payment. I reached out after opening it noticing it had been voided. I called them and for the last 5 months have been trying to get this money and a new check written out. I have had the same run around with different workers every month. From it will be sent out, we will need to send paperwork, is this the correct address, our office is working on writing your check, and so on. I have put in a case number with requirement to be called back or an email of the current status. They have not given me any letters or anything being sent as to why the money has not been disbursed. I would not do business with this company and do not recommend doing business with this company.Business Response
Date: 05/02/2023
Hello,
Response attached.
Thank you,
Initial Complaint
Date:04/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been bombarded with robocalls from *********" with Loan Depot, every day, multiple times per day, for the past 3 weeks! The voicemails state they are calling me back about my loan application. I have NEVER applied for a loan with Loan Depot or any other loan companies! I'm on the Do Not Call Registry, but that doesn't seem to matter. I block the number, but they have never used the same number twice! I am very frustrated with this harassment!Business Response
Date: 04/13/2023
Please see the attached document.Initial Complaint
Date:04/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Loan Depot holds my mortgage. I made a clerical error and called load depot about my Jan payment. I was giving the incorrect information from the customer service rep which was recorded and verified that she did give me this wrong information. The result was I thought my Jan Statement was paid on time however it was not. Loan Depot has not put that on my credit report.....I feel this is a very unfair outcome based on their rep gave the wrong info and this call is recorded and has been proven.Business Response
Date: 04/17/2023
Please see the attached response and enclosures.Initial Complaint
Date:04/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company bought my info from another company without compensating me. Called multiple times after I made it clear that I didn't want their product. The rep on the phone pushed to transfer me to a sales rep no matter what I said. Spoke to a manager who transferred me to a sales rep even after I told her not to. Left a complaint with corporate, who was pleasant enough, but didn't accomplish anything besides putting me on a do not call list. Doing business with another lender does NOT mean that I want to speak with LoanDepot!Business Response
Date: 04/13/2023
Please see the attached document.Customer Answer
Date: 04/13/2023
There are a few factual errors here.
1) I haven't had any contact with Lending Tree in years. There was no recent inquiry with them - Nothing on 3/25/23.
2) You called me multiple times on 4/6. One girl disconnected the call and then I got a callback less than 5 min later. Apparently she didn't document that call, but that doesn't mean that it didn't happen. I gave your rep the phone number and calls times that it occurred.
Business Response
Date: 04/25/2023
Please see the attached document.Initial Complaint
Date:04/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a VA Home Loan for 332k on Feb 3. My First payment was not due until 1 April. I had some extra money so i made early payments in Mark for 3100. Loan Depot gave me credit for the payments when i made them. Then on April 1, LoanDepot sold my loan and transferred the original amount of 332K like i had never made any payments. Now all I get is the run around saying it made take 60 days. They are a mortgage company and should have transfered the loan reflecting the REAL amount I owe. If the money does get transfer after I have talked to numberous people then I will not get back dated to the original date that I paid.
DONT DO BUSINESS WITH THEM!!!!!Business Response
Date: 04/19/2023
Hello
Response attached.
Thank you
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