Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got something in the mail from Lendvia. Called in and gave more information than I should have without knowing it was a legitimate company. Got suddenly cut off with no further contact. I am concerned I have been scammed.

  

  Business Response

  Date: 01/03/2025

  Dear Better Business Bureau and Mr. *** ******,

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion caused by your recent interaction with our company.
  We want to assure you that Lendvia is a legitimate company with over eight years of experience in the financial industry. We are committed to transparency and professionalism in all of our services. We understand that being unexpectedly disconnected during your conversation with our representative may have caused concern, and we regret any frustration it may have caused.
  To address your concerns:
  

  Your personal information: Please rest assured that any information you provided is handled securely and in compliance with applicable privacy regulations. We do not share or misuse sensitive information.
  Next steps: A member of our compliance team will reach out to you shortly to provide further assistance and ensure that your concerns are fully resolved. In the meantime, if you would prefer to contact us directly, please feel free to reach out to us at ************************************************************ or ************.
  

  We appreciate your patience and understanding as we work to resolve this matter. Thank you for giving us the opportunity to address your concerns.
  Sincerely,
  

  Compliance Department
  Lendvia

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted today by ***** (I think that was his name) via telephone number **********. He quickly introduced himself and said that his company helps with debt consolidation and home repair loans. I asked how he obtained my information he said the company gets alerts when someone applies for credit and are denied is how he obtained my information. When I asked how to spell the company name, Lendvia Financials, he seemed irritated and annoyed but answered the question. I've never heard of this company, never dealt with this company, and still bothered as to how they received my info. Anyway I told him that I needed $20k for home repairs and other debt. He asked for my SSN to do soft credit check which I relunctantly allowed. Then went over my finances, income etc then transferred me to ***** who's direct number is **********. I explained everything again,was placed on hold while he spoke with an "underwriter", and returned to advise that I was approved for a $12,000 loan only for debt. I asked how much the monthly payments would be he said around $338.00 per month I immediately declined the offer and hung up. My concern is since I provided my SSN will it be be used for other purposes? I want my name, SSN, and all other information removed from the company's system along with being placed onto the Do Not Call list. I WASTED 30 MINUTES OF MY TIME ON THE PHONE WITH ***** (I think that was his name) and ***** FOR ABSOLUTELY POSITIVELY NO REASON!!

  

  Business Response

  Date: 01/03/2025

  Dear Better Business Bureau and Ms. ******* *****,

  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration caused during your interaction with our team.
  Due to the nature of your concerns, we want to assure you that Lendvia takes the security and privacy of our customers personal information very seriously. We are committed to safeguarding all sensitive data and ensuring that it is used solely for the purpose of providing financial assistance as requested by the customer.
  We acknowledge your request to remove your information from our system and place you on our Do Not Call (DNC) list. We will ensure that your contact information and any related data are permanently removed from our records, and you will not receive any further contact from us.
  If you have additional questions or concerns regarding this matter, please feel free to reach out to us directly at ************************************************************ or ************.

  Our compliance team is available to address any issues you may have and ensure that your concerns are fully resolved.
  Once again, we sincerely regret any inconvenience caused and thank you for your patience as we work to address this matter.
  

  Sincerely,
  Compliance Department
  Lendvia

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I repeatedly get the same or very similar call several times a day from different phone numbers, both on my cell phone and on my office telephone. The calls include a recorded message saying I'm pre-approved for a personal loan. The messages ask me to either press two or call back at ************ to accept the offer. Ive done some research and found this number is for *************** Services, which is affiliated with a company called Lendvia, which is a d/b/a of Range View Management LLC. I have "pressed 9" several times to be removed from their call list, but this has just increased the amount of calls I'm receiving. WELL OVER 50 of the calls have been reported to the ***, and I will continue to report each one, with your company's contact information included, until you stop calling each and every one of my numbers. I have documentation of nearly every one of the calls and will be your worst witness at your unfair and deceptive trade practices trial.

  

  Business Response

  Date: 01/03/2025

  Dear Better Business Bureau and Ms. ******* *******,

  
  Thank you for bringing this matter to our attention. We are aware of the issue you have described, and both our compliance and legal teams are currently conducting an investigation. We want to assure you that Lendvia is not associated with any of the numbers or companies referenced in your complaint. It appears that this may be a case of malicious misuse of our companys name, and we are treating this as a potential direct attack on our brand.
  To assist with our investigation, we would appreciate it if you could provide additional information, such as call logs, emails, or any specific communication details. This information will help us thoroughly investigate the matter and identify the responsible parties. Please contact our compliance and legal departments directly at ************************************************************ or ************.
  We take this situation very seriously and are committed to resolving it. Your assistance in providing more information would be invaluable, and we thank you in advance for your cooperation.
  

  Sincerely,
  Compliance Department
  Lendvia

• Initial Complaint

  Date:11/20/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  spam calls daily - up to 5 a day. I do not want their services

  

  Business Response

  Date: 01/03/2025

  Dear Better Business Bureau and Ms. ******* *******,

  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused. Please be advised that your phone number has been added to our internal Do Not Contact (DNC) list to ensure that you will not receive further communication from us.
  If you have additional questions or concerns, please feel free to contact us directly at ************************************************************ or ************.
  

  Sincerely,
  Compliance Department
  Lendvia

  Customer Answer

  Date: 01/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a voice message from a lady named ******* stating she was reviewing my loan app and needed to talk with me to confirm my wages. I called back and ****** answered and I asked for ******* and he said he was happy to help that she was not available. I asked if he was with ************ and he said yes. So I proceeded answering his questions. I will be clear he asked for salary, address, DOB and SS half way through I questioned him again stating that all this information had been provided to Regions and I asked him again if he was with ************ and again he stated yes. Then he asked to place me on a brief hold while he submitted and ran my info for a soft check on my credit and I asked why this would be needed again and then he placed me on hold before answering and when he came back on the line. I was very apparently concerned that I had divulged my personal info and asked for a third time if he was with ************ and he mumbled something stating he needed to transfer me to the lender I believe he said. The next gentleman ***** **** after some rather snarky laughs and lack of compassion when I asked him if he was with ************ and he said no. Well my heart sank and I became very concerned and started asking all types of questions and letting him know I was recording our call and he said fine that he was recording the call as well I asked for his direct contact info which he gave as ************ and that he was located in *********. I stated I would contact the police and let them know about this. I looked up their website ********************************** I spoke with Region Bank and they are placing a Red Flag on my accounts just in case someone trys to take out a loan with my info. I called Lendvia Phone Number:************ and spoke with a guy named **** asking to speak with a manger and he said he did not have one available and asked for my number to have one call me back as soon as one of as available.

  

  Business Response

  Date: 11/20/2024

  Dear Better Business Bureau and Ms. *** ********,

  
  Thank you for bringing this matter to our attention. We sincerely apologize for any concerns or confusion caused during your recent interaction. At Lendvia, the security and privacy of our customers' personal information is a top priority, and we want to assure you that your information is being handled securely and is not being misused.

  We work with various banks and lending partners to offer financial products that may meet customer needs. In some cases, referrals for our services come directly from these institutions. However, we understand your concerns and are committed to ensuring that your situation is thoroughly reviewed.
  One of our compliance team members will be reaching out to you in the next few days to address your concerns directly and ensure the matter is resolved to your satisfaction. In the meantime, if you would like to discuss your concerns further, please do not hesitate to contact us directly at ************************************************************ or ************.

  
  We are committed to resolving this issue and appreciate your patience as we work to address your concerns.
  Sincerely,
  

  Compliance Department
  Lendvia

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October* 7 I was contacted by Lendvia ******** was the rep * we engaged in over 25 to ************************************************************ the media and other sources I moved ahead carefully and ******** you could say told me everything I wanted to hear feel and you could say without a doubt I asked the most important question if for any reason I decided to pull out at my choice he then replied quickly as easy as we are talking as easy to terminate* with no fees with no hassles and all of the above well guess what I can't even get a phone call I can't even get someone to answer questions I can't even get the company to call me back * most important bank account numbers social security personal information routing number access to my money and I can't even get a call back that's why so many people of hundreds and thousands are so skeptical about these kind of things well guess what I'm up nowhere to turn and one more thing ******** never finished the completion of me being able to go on the internet and view my stuff personally he said there was a problem with that but everything else is correct and moving ahead forward everything is good well my change of heart doesn't mean that they don't have to finish and do things correctly as a business .. I have called so many times over and over and over when I called in the past he answered the phone in two rings well guess what either his phone is broken or he has no interest in finishing even the help desk told me they don't do business like that so what is really going on I was told I will get an email the first time this was mentioned and that he would follow through with everything I never received an email I never received a phone call I never received anything about me wanting to terminate...

  

  Business Response

  Date: 11/20/2024

  Dear Better Business Bureau and Mr. ***** ********,

  
  Thank you for bringing your concerns to our attention. We deeply regret the frustration and inconvenience you have experienced while interacting with Lendvia. Your feedback is important to us, and we take matters like these very seriously.
  We sincerely apologize for any miscommunication or lack of follow-up regarding your request to terminate the process. It is always our goal to ensure that our clients receive clear, transparent, and timely assistance. We are reviewing the situation internally to understand where the breakdown occurred and to ensure that this does not happen again in the future.
  

  To address your concerns:
  Regarding communication: We will immediately follow up with the representative involved and ensure that you receive a call or email promptly to resolve this matter. Please know that your request to terminate the process will be handled with urgency, and any necessary steps will be completed without further inconvenience.

  
  Next steps: Our team is here to ensure that all outstanding issues are resolved to your satisfaction. We will also investigate any concerns regarding your access to information or issues raised during your interaction with our team.
  We apologize once again for your experience and appreciate your patience as we work to address your concerns. If you have additional details or specific questions that require immediate attention, please do not hesitate to reach out to us at ************************************************************ or ************.
  

  Thank you for giving us the opportunity to address your concerns. We are committed to resolving this matter and regaining your trust.
  

  Sincerely,

  Compliance Department

  Lendvia

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company Lendvia has been harassing me. i am on the do not call list & have been getting multiple calls from the marketing. I even spoke with somebody requesting to not be called again and I continued to get harassed with calls every couple minutes for over an hour. theyve continued to call every single day multiple times since then opted out. Ive spoken with people & requested to not be called, and they still continue to harass.

  

  Business Response

  Date: 11/20/2024

  Dear Better Business Bureau and Ms. ******** *****,

  
  Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration or inconvenience caused by the calls you received.
  Upon reviewing our records, we see that your request to be added to our Do Not Call (DNC) list was processed a week prior to the calls you referenced in your complaint. Since your request was completed, no further calls have been made from our company to your phone number. We take DNC requests seriously and ensure that they are implemented promptly.

  
  We deeply regret any misunderstanding or inconvenience caused by this situation and appreciate your patience as we address your concerns.

  If you have any additional questions or require further clarification, please do not hesitate to reach out to us directly at ************************************************************ or ************.
  Thank you for allowing us the opportunity to clarify this matter.
  

  Sincerely,
  Compliance Department
  Lendvia

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lendvia is calling me 10+ times a day. I answer and select #9 to put me on their DO NOT CALL LIST. Then I get another call 5 minutes later from a different number. They are sending me information in the mail. I have talked to a live representative to remove me from their list but the pestering continues. ****.

  

  Business Response

  Date: 11/20/2024

  Dear Better Business Bureau and Ms. *** *******,

  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the calls you have received.
  We want to assure you that Lendvia complies fully with the National Do Not Call (DNC) regulations. Your information has been added to our internal DNC list to ensure that you will not receive any further contact from us.
  If you have any additional concerns or questions, please feel free to reach out to us directly at ************************************************************ or ************. Thank you for allowing us the opportunity to address this matter.
  

  Sincerely,
  Compliance Department
  Lendvia

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 23, I reviewed an advertisement in the mail that came from Lendvia. I called and inquired about a loan and spoke to the man who answered the call. He told me his name was ****** Dam. He proceeded to ask me for my husbands and my name and Date of birth and full Social Security numbers. ****** said he needed all this information in order to pull a soft pull on our credit. My problem is that he should not have asked for our Social Security numbers. That was very unethical and a deceptive business practice. He said he would call back within an hour with an offer. We never heard from him. On September 24th I called the same number back to tell him we didnt want our credit pulled and we certainly didnt want to pursue any offer. We were told he was not there. The person I spoke to that time said his name was ****. It sounded like a broiler room in the background, very loud and unprofessional.I am asking that they no longer contact me about trying to sell me anything and also to destroy any personal information that they may have on file for my husband (****** *****) and myself. (******** *****)

  

  Business Response

  Date: 11/20/2024

  Dear Better Business Bureau and Ms. ******** *****,

  
  Thank you for bringing this matter to our attention. We sincerely apologize for any discomfort or frustration caused by your interaction with Lendvia. We take concerns like yours seriously and are committed to ensuring transparency and professionalism in every aspect of our business.
  As part of our loan application process, certain personal information, such as a Social Security number, is required to perform a soft credit inquiry. This is a standard practice in the financial industry to verify creditworthiness and tailor loan offers to meet the applicants needs. A soft credit inquiry does not impact credit scores, and the information is handled securely in compliance with all applicable regulations.That said, we apologize if the process was not clearly communicated or if you found the experience unsatisfactory. Based on your request, we have ensured that your contact information has been added to our Do Not Contact (DNC) list, and no further communication will be made from our team. Additionally, any information you provided during the application process will be securely handled and removed from our records where possible.

  We regret that your experience did not meet your expectations and will use your feedback to review and improve our practices. Should you have further concerns or questions, please feel free to contact us directly at ************************************ ************.
  Thank you for giving us the opportunity to address your concerns.
  

  Sincerely,
  Compliance Department
  Lendvia

• Initial Complaint

  Date:09/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When calling to discuss the application, within the first 5 minutes they ask for your social security number over the phone. When asking for any other ways to submit the applications, they deny you any options and continue to ask for your social security number in a pushy way. It has all the signs of a scam to steal your information. DO NOT SEND THEM YOUR SOCIAL SECURITY NUMBER.

  

  Business Response

  Date: 11/20/2024

  Dear Better Business Bureau and Mr. **** ******,

  
  Thank you for bringing your concerns to our attention. We sincerely apologize for any discomfort or inconvenience you experienced during your interaction with us. At Lendvia, we value transparency and are committed to providing the best possible customer experience.

  
  As a ******************** institution, it is necessary for us to evaluate the creditworthiness of applicants to process loan requests. Part of this process involves conducting a soft credit inquiry to assess eligibility, which does not impact an individuals credit score. To complete this step, certain information, such as a Social Security number, is required to ensure accuracy and compliance with regulatory guidelines.
  We understand that the way this request was communicated may have caused concern, and for that, we deeply apologize. It was not our intention to make you feel pressured or uncomfortable. We will use your feedback to improve how we communicate this process to ensure greater clarity and respect for all of our customers.

  
  As per your request, we have removed your contact information from our system and you will not receive further communication from us. If you have additional concerns or require further clarification, please feel free to contact us directly at ************************************************************ or ************.

  
  Once again, we apologize for your experience and appreciate you bringing this matter to our attention.
  Sincerely,

  
  Compliance Department
  Lendvia

  Customer Answer

  Date: 11/20/2024

  There are many other more secure ways to relay information like a SSN. Asking for it over the phone is never acceptable, period.