Complaints
This profile includes complaints for Zoek's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 95 total complaints in the last 3 years.
- 40 complaints closed in the last 12 months.
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Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed with Zoek and paid for a service they said would be completed in a month or two. 7 months into a 1 year contract I was constantly contacting them asking why my project wasn’t done. They said I “fell through the cracks” yet continued to take my money all that time from my bank account. I have paid them and they continue to pull money out. They are a sketchy company at best taking advantage of people. All the people that worked on my project have since quit. Horrible company
Business Response
Date: 10/04/2022
We appreciate the opportunity to address this claim as we take any statements like this very seriously and are happy to provide some clarity in this situation.
The client purchased a Premium Website Design package along with an SEO add-on on September 24, 2021. Website Design services are not promised to be completed in any amount of time unless a rush is purchased and this client did not purchase a rush. The website design process is reliant on the client's response time as well as the teams ability to perform work on a first come, first served basis (a purchased rush guarantees client requests are moved to the front of the line) which was done for this client. That being said, the client approved their website design on October 22, 2021 (please see the approval form attached), less than 1 month after signing up for services. At this time, SEO work was able to be started, was fully completed, and a report was sent to the client detailing the onsite SEO work that we completed for the website (please find the report attached).SEO and Web Design services are available at 1 cost and clients can choose to pay upfront or opt into monthly payments; these monthly payments are made to pay off the services provided over a 6 month or 1 year term. This client chose to pay off the purchased services monthly but this does not mean that payments are made for work to be completed each month as Zoek completes the work as quickly as possible instead of completing a little bit each month so while actionable services may not be provided each month, everything is completed accordingly for the purchase amount.
All work has been provided to the client in accordance with the promised services and signed agreement (please find attached) and a refund is not able to be provided.
Customer Answer
Date: 10/04/2022
Im not going through all the emails to prove they didnt do their job however fact is I was forgotten about. They took my money then the web desiner quit and didnt respond to the changes I wanted and when I called and told them they said it was 99 bucks a month to change it more. They nickel and dime you on everything, their employees put you on the back burner and dont respond, dont listen to your needs and they admitted me to me that my account got lost in the cracks and they will work on fixing it. Its just been a horrible experience from the beginning to end with this company for no returnBusiness Response
Date: 10/05/2022
Premium Website Design includes rounds of edits that were all utilized by the client before the client approved the website. Zoek is unable to provide limitless ongoing work for websites at no cost but does offer retainer services for 2 hours of work for $99 which can be purchased and stopped at any time.
All SEO work was completed as well and all reporting sent to the client for review.
A refund for all services agreed upon and provided to the client is not able to be provided.
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