Complaints

This profile includes complaints for TRI Pointe Homes Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TRI Pointe Homes Inc has 25 locations, listed below.

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  TRI Pointe Homes Inc

  3161 Michelson Drive, Suite 1500 Irvine, CA 92612

  
• 

  TRI Pointe Homes Inc

  3436 Toringdon Way Ste 210 Charlotte, NC 28277-2450

• 

  Tri Pointe Homes Washington, Inc.

  15900 SE Eastgate Way Ste 300 Bellevue, WA 98008-5012

  
• 

  TRI Pointe Homes Inc

  1250 Corona Pointe Ct Ste 600 Corona, CA 92879-1779

  
• 

  TRI Pointe Homes Inc

  5 Peters Canyon Rd Ste 100 Irvine, CA 92606-1792

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Next Gen ***** from TriPointe Homes in 2020. We upgraded to the upstairs master bedroom and laundry room that the sales person recommended. On 3/08/24 we noticed significant water damage to the guest room ceiling in the lower part of the house, which was below the ************** Bath and Laundry room. Apparently there was a leak, however TriPointe did not install a drain for the laundry room in the upstairs. We contacted TriPointe Homes and spoke with "Bill". At the time the Laundry machine was in the laundry room upstairs, and since I couldn't move it myself (I have a broken back), we had to wait for someone to come out and do it as TriPointe would not move the machine to verify if they had placed the drain in there correctly or not. We finally were able to get someone to come move the machine, and verified they had indeed forgotten to put the drain in for the upstairs laundry room. We contacted "Bill" again, and we are now getting the run around to get the job repaired, as he is not sure they will fix things. Just another example of how shoddy this builder is. All we want is for them to fix the problem that wouldn't exist if they had done the job correctly.

  

  Business Response

  Date: 04/15/2024

  Tri Pointe and this customer continue to work together on his warranty concerns.  Tri Pointe will submit a final response upon completion.  Thank you.

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tri-pointe contractors installed French drain systems at my home and around the community and they're failing. Hard clay **** constantly spills out from underneath ********** meant keep the **** still. Sidewalks are constantly dirty as **** leaks from the drain after every rain and the integrity of the foundation will get worse over time. Tickets and e-mails to tri-pointe representatives are ignored for over a year.Best practice is putting a sturdier retaining wall and running the pipe underneath the sidewalk.

  

  Business Response

  Date: 03/19/2024

  Tri Pointe Homes has communicated with the consumer regarding his complaints.  The drain area in question is on the consumer's property line between his home and his neighbors' home.  The sidewalk he mentions is public property.  Tri Pointe extended the drain to the sidewalk and added decorative river rock.  As a courtesy, Tri Pointe also pressure washed the sidewalks multiple times.  Tri Pointe completed construction in the consumer's community over a year ago and turned the common areas over to the *********************** which signed off on a community appearance walk throughout the community.  Tri Pointe considers this matter closed.
  
  

  Customer Answer

  Date: 03/20/2024

  I have been logging complaints about this matter for over a year. Tickets have always been closed immediately with no communication. *************************** constantly told me shed get back to me and never would.

  This is a matter of poor craftsmanship. ******* during our walkthrough agreed that the French drains were an issue and that things would be addressed. Then she stopped responding to e-mails.

  The French drains have dumped clay **** on to the sidewalks with every rain since they were installed. This is not the quality I would expect from a tri pointe home.

  Is there someone at tri pointe willing to speak with me? My calls and emails go unanswered.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please refer to the attachment

  

  Business Response

  Date: 03/19/2024

  Tri Pointe and this customer are working on the claimed issues and hope to have resolution before the end of the month.  Tri Pointe will submit a final response when the work is complete.

  Customer Answer

  Date: 03/19/2024

  Tri-Pointe customer service reached out today and scheduled appointment for the first week of April to do the inspection. 

  

  Business Response

  Date: 03/19/2024

  Tri Pointe and this customer are in agreement.  The inspection has been scheduled and Tri Pointe will submit a final response after the work is completed.  Thank you.

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had over 20 service tickets submitted that were handled for months, let alone the warranty rep not communicating. I involved the area manager, ccd him on all emails, and still not completed. I requested 3 things in September of 2023, but they did not provide any resolution, and barely respond back to my calls or emails now. The warranty rep has blatantly ignored my emailsI have proof showing she has ignored many, many emails, and text messages, and never provided updates. I have been waiting over 3 months for a quote a simple quote. This involves major structural damages to my property that they are ignoring. Worst builder ever by service and overall craftsmanship.

  

  Business Response

  Date: 03/26/2024

  Tri Pointe and this customer continue to work through the warranty concerns. The March 20th appointment was rescheduled to April 5, 2024.  Tri Pointe will submit its final response when the work is completed.  Thank you.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Building:We were convinced by Tri Pointe Homes, a home for $800k with ****k in deposit required to build our dream home which as per them will be ready in 6 months. We waited for more than a year, after much delays the house was finally ready to close. During this period the communication was chaotic with point of contact changing every single time.Design:Our only requirement was NO carpet, we conveyed this to their team when they got to work. On our first walk we find a small patch of walk-in closet in the entire house that was carpet. Their argument was that the walk-in closet was never discussed hence it is carpet and will cost me $10k more to match with the rest of the house.Closing It was now time to close, to our horror, the appraisal came back at $740k, even this was inaccurate since clearly all comparable homes were bigger and more expensive homes. Now either I have to pay the difference from my pocket or convince TRI POINTE HOME to match the appraisal. What they do is argue that the appraisal is wrong and want a second opinion. With much delays again and no communication the second appraisal arrives at $790k just 12 hours before closing. We were only communicated with the number and they didn't share the report. After many phone calls they finally shared the report which This time had comparable homes that were even more bigger with lake views and bigger lots.The final appraisal comes just before closing and all this time we are on the edge. They now pressure us to close or lose the deposit or charge like $100 a day for every day in delay in closing. We ultimately back down and lose $17k in deposits plus all that time and money of travel from out of the state 3 times during the past year of waiting and the 3rd party inspection fees.Fast forward 7 months after the nightmare closing the home is finally sold to someone else. The home was in the market for more than 180 days and finally after many price reductions the home was finally sold at $625k !!!!

  

  Business Response

  Date: 01/23/2024

  Tri Pointe Homes disagrees with the consumer and is not willing to refund his deposit.  Tri Pointe offered substantial assistance to the consumer to allow him to close.  Instead of closing, the consumer defaulted under his purchase agreement, and, according to the terms of the agreement, he agreed that Tri Pointe would retain his deposit as its liquidated damages in the event of a default.  There is nothing in the consumer's purchase agreement that allowed him to not close and receive a refund of his deposit.  Tri Pointe considers this matter closed. 

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are warranty company for my home. I was able to reach out to them the first time, and they said they would send an email for me to reset my password on their portal so I can put in a ticket for them to come to my home, inspect, and resolve. I never received email. I tried contacting them again and left numerous messages at ************. No response ever. I even called the emergency hotline twice because I had no other options. Staff on the emergency hotline apologized on their behalf and indicated they would relay the message back to the DC/VA/MD Office two separate occasions as high priority. Still No response. My home has structural damage and I need them to come look at it and take care of these issues because my home has water and structural damages due to the build of the home. They need to honor their warranty service to the build of the home as it is structural that has caused water to leak in and causing damage to home/baseboards/walls, and mold. This is unacceptable and the lack of response to customer is unprofessional to say the least.

  Customer Answer

  Date: 03/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: I had a water leak due to my bathtub in Jan first week, ****. So, I called the Tri pointe Homes, home warranty department and send them the pictures and videos of the issue.Mistakes done by Tri pointe Home:1. In-accurate Diagnoses: The home repair team, cut open the Drywall for no reason and destroyed structural integrity of my drywall by doing an in-accurate diagnosis of the problem. No one asked a common-sense question of why the Pipe would burst on a Brand-new home and when I already reported that the tub had multiple cracks which were causing the leak.2. Timeliness: I agreed to cut open the Drywall because you have confirmed that you will call the plumber the next day and close the drywall after a couple days. Its been almost a week now and there is no technical reason to keep the drywall open as the plumber already confirmed there is no leakage in the pipes. And no one requires you to cut open the drywall for a tub repair or replacement.3. Health *********************** Due to open drywall which is next to the **/Heating Vent, when I turn on the Heater, there is no room for air to escape as it's contained and it would just blow out the entire containment, so I have to keep an opening on the containment. This results in all the Dust and other Debris from the roof entering my living area. And I have been having allergies for the last 4 days impacting my health and work. And the living room is getting cold due to the missing drywall and insulation, and we are living in cold temp as we cant turn on the heater to a comfortable temp as we are concerned that the ** went air pressure might blow out the whole containment; then we cant live in the house entirely. Even after repeated requests to close the Drywall opening, they are not closing it. This is being done just to harass me and my family without any validity or reason for keeping the drywall open. If BBB can take some action that would be greatly appreciated!

  

  Business Response

  Date: 01/23/2024

  Tri Pointe and the tub manufacturer have completed the investigation, repair, and remediation of the reported leak, which was discovered to be a crack near the drain in the tub.  The manufacturer repaired the cause of the leak and Tri Pointe repaired all water damaged areas of the ceiling.  Tri Pointe considers this matter closed.
  

  Customer Answer

  Date: 01/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A warranty request for structural repair was sent to TriPointe's warranty portal in October 2023 as our home (built by TriPointe) is still under structural warranty. As of January 10, ****, TriPointe has not responded to my warranty request.I would like TriPointe to respond to my warranty request for repairs.

  

  Business Response

  Date: 01/29/2024

  Tri Pointe has completed its repairs of all warrantable items and considers this matter closed.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The craftsmanship is absolutely terrible. We were told we would have a second walk around before everything went out of warranty and never did. Our island has a hole in the wall that you have to bend down and see. PLUS THE WOOD WORK ISNT EVEN ALIGNED. Our island is misaligned. Everything is just failing. I want to take you to court if nothing can be resolved

  

  Business Response

  Date: 03/15/2024

  Tri Pointe continues to work with this customer on her warranty concerns.  ************* repairs are scheduled to begin on April 1, 2024.  The refrigerator drawer is due to arrive before the end of the month, March.  Please consider this a status update, and Tri Pointe will submit a final response when the work is completed. 

  Customer Answer

  Date: 03/16/2024

  I dont want to close claim until work has been completed. TriPointe has been great responding to original claim. Once work is completed I am happy to agree and close claim. The company has been helpful and responsive to this claim so far. I look forward to the remainder of work being completed. 
  

  thank you 

   

  **************************;

  

  Business Response

  Date: 04/15/2024

  Tri Pointe and this customer continue to work together regarding the warranty concerns.  Tri Pointe will submit a final response upon completion/resolution.  Thank you.

  Customer Answer

  Date: 04/23/2024

  
  Better Business Bureau:
  
  I was unable to see the new message. TriPointe did come out and work on some of the items I shared. I am okay to close ticket. 

   

  
  Regards,
  
  *******************************
  
   

  
  

• Initial Complaint

  Date:01/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See the attached PDF of my email to **** as there are not enough characters to explain what fully occurred.I have been watching the ********************** since 2022 when it was solely undeveloped land. I have been on Tri Pointe's pre-qualification list for the ********************** since May of 2023 when it became possible. This process has been extremely unprofessional and has deterred me from having any interest with this builder moving forward.

  

  Business Response

  Date: 01/12/2024

   A representative from Tri Pointe Homes spoke with the consumer by telephone and discussed the consumer's concerns and Tri Pointe's responses.  Tri Pointe considers this matter closed.