Complaints

This profile includes complaints for TRI Pointe Homes Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TRI Pointe Homes Inc

  3161 Michelson Drive, Suite 1500 Irvine, CA 92612

  
• 

  TRI Pointe Homes Inc

  19540 Jamboree Rd Ste 300 Irvine, CA 92612-8452

  
• 

  TRI Pointe Homes Inc

  4835 Lyndon B Johnson Fwy Ste 700 Dallas, TX 75244-6072

• 

  TRI Pointe Homes Inc

  8055 E Tufts Ave Ste 675 Denver, CO 80237-3020

• 

  Tri Pointe Homes Washington, Inc.

  15900 SE Eastgate Way Ste 300 Bellevue, WA 98008-5012

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TriPointe new home built 12/10/25 June ****************************************************************** the front of the second story frame .It will cost a thousand dollars for him to gain access to the beehive and removing it. TriPointe stated they are doing us a courtesy in repairing to hole but not covering the expense of removing the bees.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are numerous unfinished warranty repairs throughout my TriPointe Homes house. Some of the unfinished repairs include unpainted drywall, missing or damaged baseboards and trim, unattached carpet, and a staircase with a stain color that doesnt match the floor as intended, and has stain and sanding damage, and an unattached handrail. Outside, a TriPointe Homes installed drain line is causing erosion.I have repeatedly asked the TriPointe Homes ******************* to finish my warranty repairs. I was given a list of 16 warrantable repairs and only 1 item was repaired. The planned staircase repair was not acceptable because it didnt return the staircase to a color that matched the floor.TriPointe Homes sanded and stained my original staircase, which matched my floor color, because of paint overspray. Sanding against the grain and not wiping off excess stain caused scratches and blotchy-looking wood. TriPointe Homes chose to replace all of the stained wood.I was told to choose a stain color for my staircase. Unable to find a floor-matching color after 4 months of trying, I settled for a stain color that wasnt tested on my staircase because my ************* Representative forgot to schedule it. After my staircase was stained, I learned TriPointe Homes had asked their flooring company to recommend matching stain colors for their staircases. The stain color recommended by TriPointe Homes flooring company professionals to match my floor color should have been used on my staircase. When I asked TriPointe Homes to stain my staircase with this color, I was given a settlement agreement and release of claims offer that would replace my treads, handrails, and pay for staining. It wouldnt repair the rest of my staircase or my house and backyard. I said no to the offer. TriPointe Homes needs to complete all warranty repairs, including returning the staircase stain color to match the floor, and repair the drain line-caused damage in my backyard, in a timely manner.

  

  Business Response

  Date: 06/18/2025

  Tri Pointe Homes disagrees with the consumer's statements in her complaint. Tri Pointe has been working with, and is continuing to work with, the consumer to complete warranty repairs.  However, the consumer has made the completion of repairs difficult by at multiple times refusing to allow the Tri Pointe customer care team access to her home to make the repairs. Nevertheless, except with respect to the stair issue (discussed later), Tri Pointe has scheduled warranty repairs in the coming weeks and will have its landscaper complete a drain adjustment as a courtesy to the consumer.  
  
  With respect to the stair issue, in late 2024, Tri Pointe had all the stair treads in the consumer's home replaced and stained.  Notwithstanding that the consumer herself selected the stain color, after the stairs were stained, she complained that she did not like the color.  Although Tri Pointe was not required under its limited warranty to do so, Tri Pointe subsequently offered to have all the stair treads and the staircase handrails in the consumer's home replaced to approximate their original condition and to pay consumer a sum of money to allow her to have staining completed by a non-Tri Pointe-affiliated contractor, which is allowed under Tri Pointe's limited warranty.  The consumer refused, and the parties are now at an impasse.  Tri Pointe considers this matter closed.
  

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against TriPointe Home, a homebuilder involved in my recent real estate transaction in *****, due to their refusal to release the house keys following a completed closing process.On June 4th 2025, *********************************** (the escrow company) confirmed that all funds were received and the transaction had successfully closed. According to Texas real estate law and standard industry practice, I should have been granted immediate possession of the property at that point.However, despite these facts, TriPointe Home refused to deliver the keys to my legally authorized representative, *************** who was acting under a valid Power of Attorney. The refusal was made without any legal justification and has delayed my legal right of access and possession to my *********** a result: My property was left unsecured and inaccessible; I incurred emotional stress and potential risk of financial loss; The builder's actions may constitute a breach of contract and violation of real estate regulations.I respectfully request your office to investigate this matter, and if appropriate, take regulatory or disciplinary action.I am attaching relevant documentation including: POA authorization letter; ************** confirmation of closing; Correspondence with TriPointe Home.Please contact me if you require further information.Sincerely,

  

  Business Response

  Date: 06/09/2025

  Tri Pointe Homes denies that it breached any contract or violated any laws or regulations relating to the consumer's home purchase.  The one-day delay in delivering the keys to the consumer's home was the result of the consumer's last-moment request for a remote closing, which Tri Pointe accommodated. The consumer requested that Tri Pointe provide the keys to his realtor instead of him.  Tri Pointe was willing to do so but only if the consumer signed and returned Tri Pointe's acknowledgement and release, which he did. Thereafter, the keys were immediately released to the consumer's realtor. Tri Pointe considers this matter closed.
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home from TriPoint Homes **** in August 2024 and were initially given a closing date of January 15, 2025, with a $10,000 lender incentive if we used their affiliated lender. The entire home buying process was disappointing and shocking. Our closing date changed repeatedly (almost every 2 weeks beginning in January 2025) throughout the process. Initially, the delays were due to issues with energizing the community, which we understood. However, as more changes occurred, it became apparent that Tri Pointe Homes and their affiliated lender were having internal discussions regarding our mortgage application and moving the date so that we would be able to close with the affiliated lender, who required a certain tax form that would not be available until the end of April 2025. We had multiple lender approvals, and no other lender required the same tax form. We made it clear to Tri Pointe that we did not need to finance through their lender, but they continuously changed our closing date to make it so that we would.The final straw was when Tri Pointe Homes changed the closing date to the end of May 2025. We escalated the situation and demanded it be changed back to the end of March 2025, but Tri Pointe Homes claimed it was not possible as they had already moved the construction resources off our house. After multiple conversations and expressing our frustration, we finally closed on April 2, 2025. However, the house was not complete, and we are still working with the builder to address issues that came up during the inspection. No builder should unilaterally change the closing date in effort to persuade consumers to use their affiliated lender. Despite our efforts to resolve this directly with Tri Pointe Homes, they removed the lender incentive before closing, disregarding our situation.There is a significant power imbalance in the home-buying process, and it certainly feels like Tri Pointe Homes takes advantage of this.

  

  Business Response

  Date: 04/08/2025

  After the consumer chose to switch to an outside lender, Tri Pointe adjusted the closing date because the consumer did not want to wait to close given that he no longer needed additional time to satisfy Tri Pointe's designated lender's funding requirement. 
  

  

  Business Response

  Date: 04/09/2025

  Tri Pointe Homes denies that it acted unethically or did anything to the consumer other than to comply with the terms of the parties'written agreements.  In his purchase agreement, the consumer elected to use Tri Pointe's designated lender.  Tri Pointe and the consumer also agreed in writing that the consumer would receive an affiliate incentive only if the consumer used, and closed with, Tri Pointe's designated lender.  As the consumer mentioned, there were changes to the expected closing date over which Tri Pointe had no control.  Tri Pointe later adjusted the consumer's expected closing date to accommodate the consumer's use of Tri Pointe's designated lender, as there was a funding requirement that the consumer needed additional time to satisfy. After the consumer chose to switch to an outside lender, Tri Pointe adjusted the closing date because the consumer did not want to wait to close given that he no longer needed additional time to satisfy Tri Pointe's designated lender's funding requirement.  Tri Pointe rejects the consumer's demand for payment of the $10,000 lender incentive and other compensation as there is no legal or factual basis for his demand. Tri Pointe considers this matter closed.
  

  Customer Answer

  Date: 04/09/2025

  Tri Pointes position that it has no control over the closing date is false. Of course they have control as they moved it multiple times, including at either the direction or request of their affiliated lender, without our permission, approval, or consent. 

  We have no interest in discussing further. We are contacting the ************************************************* to submit a complaint regarding Tri Pointes conduct. No builder should be allowed to move the closing date because they are being fed information from an affiliated lender. We did not ask their affiliated lender to move our closing date. In fact, we have an email where we specifically asked them not to do that. And even if Tri Pointes lender asked Tri Pointe, we should have been consulted before the date was moved as we have the right to finance through other lenders. Once it was moved, it was not changed back to the original date and we were again forced to wait at our own expense. 

  

  Business Response

  Date: 05/05/2025

  Tri Pointe Homes denies that it acted unethically or did anything to the consumer other than to comply with the terms of the parties' written agreements.  In his purchase agreement, the consumer elected to use Tri Pointe's designated lender.  Tri Pointe and the consumer also agreed in writing that the consumer would receive an affiliate incentive only if the consumer used, and closed with, Tri Pointe's designated lender.  Ultimately, the consumer chose not to do so.  As the consumer mentioned, there were changes to the expected closing date over which Tri Pointe had no control.  Tri Pointe later adjusted the consumer's expected closing date to accommodate the consumer's use of Tri Pointe's designated lender, as there was a funding requirement that the consumer needed additional time to satisfy.  After the consumer chose to switch to an outside lender, Tri Pointe adjusted the closing date because the consumer did not want to wait to close given that he no longer needed additional time to satisfy Tri Pointe's designated lender's funding requirement.  Tri Pointe rejects the consumer's demand for payment of the $10,000 lender incentive and other compensation as there is no legal or factual basis for his demand.  Tri Pointe considers this matter closed.

  Customer Answer

  Date: 05/05/2025

  Everything Tri Pointe is saying is an accurate description of what occurred. 
  

  Tri Pointe continuously moved our move-in date without consulting with us. We never needed additional time to close and I have the emails and communications to prove it.

  Tri pointes employees acknowledged that the date moved without our knowledge simply because Tri Pointes lender asked that the date be moved. We could have closed back in January through multiple lenders but Tri Pointe kept moving the closing date and indicating that the house is not ready. We later found out that Tri Pointe was delaying completing our house and moving construction resources off of our house because of separate communications they were having with THEIR preferred lender. Consumers should not be kept in the dark as to why the move in date is changing when its because of discussions with a lender, that the consumer is not part of, who we have no obligation to close with. 

  It would be one thing if Tri Pointe told us they are delaying our move in date because of information they received from their preferred lender. That was never the case. Instead they moved it, with no explanation, and it wasnt until we escalated the issue that we found out what was happening and immediately switched lenders. 
  

   

  

  Business Response

  Date: 05/06/2025

  Tri Pointe stands by its original response and considers this matter closed.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Assistance Regarding Drainage Issue and Warranty Claim with Tri Pointe Homes I purchased a new home from Tri Pointe on March 8, 2024. The home was sold with a one-year warranty. After moving in, I noticed a drainage issue near the fence areawater was not draining properly, creating a muddy and slippery spot.I promptly informed the builder and requested a resolution. Initially, Tri Pointe claimed that a small shed I had placed near the fence (measuring approximately 2-3 ft wide and 4 ft tall) was causing the issue. However, within two months, I moved the shed as requested and waited three months to observe any changes. Despite this, the drainage issue persisted. I also documented the problem with photos taken at different times.Upon further inspection, I confirmed that the water pooling problem existed beyond the area where the shed wasspecifically in untouched sections of the yard that had not been altered in any way. To get an expert opinion, I hired a licensed inspector, who verified the issue and documented it in his official report.Unfortunately, Tri Pointes warranty department has repeatedly delayed and avoided resolving the problem. Their responses have been dismissive, often denying or deflecting the warranty claim. I contacted 2-10 Home Buyers Warranty (HBW), but they informed me that only the builder can file a claimeven though the warranty is meant to protect ************* is becoming clear that the builder has no intention of addressing this issue and is instead trying to shift the cost and responsibility onto me. Ive spoken with several neighbors, many of whom are experiencing similar drainage problems. When Tri Pointe finally sent a grading contractor to inspect the area, the contractor admitted that this is a common issue in multiple Tri Pointe homes and mentioned having to install French drain systems in several of them.Thank you for your attention to this matter.

  

  Business Response

  Date: 03/28/2025

  Tri Pointe Homes is informed that the consumer will be withdrawing his complaint.  Tri Pointe considers this matter closed.

  Customer Answer

  Date: 03/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When selecting options for our home at ************************************************************************* my wife and I selected a fireplace package which included a blower unit and a remote control. We paid $600 for this. We recently had the fireplace cleaned and the technician told us that there was a blower in the fireplace but it was not operational because there was no electricity. I contacted the builder's (Tri Pointe Homes) customer care 866 number 7 times, once talking to a real person. I was told I would be hearing from someone named ****** but no calls and my voicemail messages are going unreturned.

  

  Business Response

  Date: 02/25/2025

  Tri Pointe Homes and the consumer are working amicably towards resolution of the fireplace blower issue.  Tri Pointe and the consumer will schedule a time for Tri Pointe to inspect the home.  Tri Pointe will update its response.

  Customer Answer

  Date: 02/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been having trouble with my home since I bought it from Tri Pointe. I have stucco fallen off the back of the home. My driveway has fellapart around my windows have cracks in them when I put my microwave on and my oven my electric goes off and my home is only years old. Ive been trying to contract trap one for two years And havent got no results.

  

  Business Response

  Date: 02/13/2025

  Tri Pointe Homes and the consumer are working amicably towards resolution of the stucco and paver concerns outlined in the Complaint. Once completed, Tri Pointe will update its response.
  

• Initial Complaint

  Date:11/22/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 16, 2024, we visited Tri Pointe Homes in *******, **, to view their new residential properties. Before the visit, I had multiple emails and phone calls with the sales agent regarding price negotiation and APR. After reaching a final negotiated price and promotional APR offer, we accepted the terms, provided an EMD (3% of the purchase price) on November 16, 2024, and signed the purchase agreement on November 17, 2024. However, shortly after signing the agreement, we noticed that the document stated the property must be used as a primary residence and owner-occupied which I had never agreed to due to my work and commuting commitments. I had applied for pre-approval for a secondary home. During signing, we contacted the sales agent about the primary residency requirement in the Occupancy. The agent reassured us not to worry and encouraged us to sign, assuring us that the addendum could be updated later if needed, especially since we had to complete the signing by 4 pm. However, just hours later (November 17, 2024, at 3:55 pm), we realized this stipulation could be occupancy fraud, so we immediately contacted the builders sales agent via email and phone, requesting an immediate revision to the criteria or the cancellation of the purchase agreement. Since the sales agent refused to honor the original promotional APR, we could not proceed with the deal as the monthly payments were unaffordable with the revised APR and price. We then sent an email confirming the cancellation of the purchase agreement. All this was taken care within 48 hours of signing the document.A few days later, the builder sent a Deposit Return and Release Agreement along with a Termination of Purchase Agreement, asking us to pay the ******* money deposit (EMD). I'm not sure why Im being asked to pay this amount, given that I have valid reasons for canceling the purchase agreement (occupancy fraud and affordability issues), especially since I provided notice within 72 hours.

  

  Business Response

  Date: 11/27/2024

  Tri Pointe Homes understands that, after communicating with Tri Pointe about the concerns raised in the complaint, the consumer has agreed to withdraw the complaint.  Tri Pointe considers this matter closed.

  Customer Answer

  Date: 11/27/2024

  
  Better Business Bureau:

  Tri Pointe did call me 11/23 and explained that the issue is caused by their software limitation and I don't owe them any money and confirmed it in any email. I'm withdrawing my complaint to BBB
  
  
  
  Regards,
  
  ************ *********
  
   

  
  

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our house from tri pointe homes on 4/30/23. In July of 2023 we filed our first complaint regarding our laminate floors throughout the main floor of the house. Tri pointe sent someone over to look at the floors in August. This person accused my daughter of peeing on the floors. But said they will have someone come look at the floors. They sent a 3rd party person over who said yes our floors our defective. Tri point was not willing to accept this because they did not use a black light to verify there was no pee on the floor. They did not have a black light on any other neighbors floor who had the same problems. So they said they would be in touch. We then never heard back from ********* until November when I started to bother them again about the floors and lack of response with the floors. The so called head lady of tri pointe came out and looked at our floors around 1/1/24. She decided they needed to be replaced. They were replaced the week of February 1st. After they were replaced we noticed some of the sheets were a little short but were able to push them back to where they should be. We had our 1 year walk through and showed the floor to our tri pointe person who seemed to think they were fine. In July of 2024 I submitted a warranty claim as the floor boards are now completely away from the wall and look terrible. We were told there is nothing they can do as our house is out of warranty. These floors were not installed correctly and then did not even come with a year warranty. That doesn't sound right. Just because they were replaced once now there is no warranty? We have a beautiful house until you look at these floors, which unfortunately are a large part of our house and in our main living area. We have pictures that can be presented. We are just asking tri pointe to make it right.

  

  Business Response

  Date: 12/02/2024

  Tri Pointe has scheduled an initial inspection with this customer and its trades on 12/6/2024 to assess the flooring concerns. Once completed, Tri Pointe will update its response.

  Customer Answer

  Date: 12/03/2024

  We have been in contact with Tri Pointe but they have yet to come out and make this right. They are scheduled to come to our home on 12/6/24. 
  

  We can make a better assessment after we speak with them on 12/6/24 as to if they have made the situation right. 

  

  Business Response

  Date: 12/04/2024

  Tri Pointe is in agreement with the customer and as the response submitted on 12/2/2024, "Tri Pointe has scheduled an initial inspection with this customer and its trades on 12/6/2024 to assess the flooring concerns. Once completed, Tri Pointe will update its response", Tri Pointe will update its response when the matter is resolved.  Thank you.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into ************************ ******** AZ) a year and a half ago on June 2023. At that time we place multiple warranty issues with the home. Many of those still have not been taken care of to this day. The biggest issue is our tile flooring that was installed with chips/flaking around the edges. When I say chips I am describing the off white top layer of the tile coming off and revealing the dark tile core. There is at least ******************************** the kitchen, bathroom, hallways, living room and dining room. . We paid for an upgrade in flooring that this is what we got. We have been told there is not a direct match to the original tiles on hand so we have been asked to settle for a slight color difference. The new tiles also are slightly longer than our original tiles which will change the way the grout joints will look, this was told to us by our subcontractor installer. Now we have been told by Tripoint that the subcontractor will just trim the tiles to the correct length. I already envision that trimming tiles will create a perfect sharp end that will not correct when it is butted up to a non trimmed tile. Tripoint is really s******* us over. I regret doing business with Tripoint. We spent too much money on a brand new house to be treated this way.

  

  Business Response

  Date: 11/13/2024

  Tri Pointe is working with this customer on the outstanding warrantable items and the tile concerns outlined in the Complaint. Tri Pointe will submit a final response when there is final resolution.