Complaints

This profile includes complaints for Americor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Americor

  18200 Von Karman Ave Fl 6 Irvine, CA 92612-1023

  
• 

  Americor

  18200 Von Karman Ave Ste 600 Irvine, CA 92612-7146

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5th I reached out to americor to help with debt. I had spoken to a lady named ******. She told me to send an email of the loan agreements. I sent it to her and on Monday morning may 8th. She responded back telling me that she received it. I havent heard from her. On May 11th I reached out to ****** for a follow up she responded back on may 12th she said she was out sick for the past few days and that she will follow up with americor about the documents. I responded and said to keep me posted. I have not heard back. On may 19th I reached out again through email telling her it has been a week since she reached out. Today is June 2nd I have not heard back. This is a company that is supposed to help you and here I am left hanging.

  

  Business Response

  Date: 06/09/2023

  Americor Funding, LLC (Americor) is in receipt of ****************** complaint (#********). We appreciate the opportunity to respond to her concerns.
  
  We have conducted a thorough search of our internal records and have found no active record for this consumer. As a result, we cannot adequately address her concerns.  If she has any other information (i.e., telephone records, e-mails that she references in her complaint, or any other written documentation), we will happily conduct further investigation.  Thank you. 
  
  

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its absolutely impossible to get through to a human to cancel. My Account Number: ******* I started digging into what they have on their site and several of the accounts they have as "negotiating" on their client portal have actually been removed or charged off months ago. Americor obviously isnt staying on top of things and is charging a pretty ***** to do this. I want to cancel immediately but the chat window they have on their site is useless....calling them always results on them not answering or their systems hanging up on me. Their employees have been little to no help. I just want to cancel my account immediately and need to know what my final amount owed is to be done with Americor and Advantage Law (who they use) immediately!!!!

  

  Business Response

  Date: 06/12/2023

  Americor Funding, LLC (Americor) is in receipt of ********************************* complaint (CID#*******). We appreciate the opportunity to respond to her concerns. 
  We have conducted research on her internal file.  The customer called in on June 1, 2023 and spoke with an Americor ****** Services representative. Regarding her request to cancel, such was discussed, but the customer stated that she wanted to pay off the creditors that were currently in term settlements. A payoff quote, including outstanding fees, was sent to her via email the same day. In response, also the same day, the customer requested the removal of the 7 unsettled accounts. She further stated that once these accounts are removed, she would make a final decision on canceling or moving forward. On June 12, 2023 contact was made with the customer via telephone, at which time she mentioned that she had reviewed her account and elected not to cancel. Her file was placed back in active status. 
  We hope this clarifies any questions and/ or concerns. 
  
  

• Initial Complaint

  Date:05/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed with this "debt relief" program. Am told I need to make a payment by MAY 26th.Tell agent I do not have the money. Continues anyway.Contacted them today to tell them I do not have the payment, to cancel my agreement because I might file bankruptcy.They refuse to cancel. Chat agent **** tells me "we don't force anything on our customers".But they are refusing to cancel an " agreement" I told the sales agent I couldn't afford.

  

  Business Response

  Date: 05/26/2023

  Americor Funding, LLC (Americor) is in receipt of tMs. ********** complaint (#********). We appreciate the opportunity to respond to her concerns. We have investigated her claims and reviewed her internal file.
  

  Please be advised that the customers Debt Resolution Agreement has been cancelled effective May 23, 2023. As a deposit change from May 26, 2023 to June 22, 2023 was previously made by the customer,no withdrawals will be made from her bank account.
  

  ********************** has helped thousands of customers down the path to financial freedom. If she wishes to re-enroll in the program in the future, we will be happy to serve her.
  

  We hope this clears up any questions and/or concerns.   

  Customer Answer

  Date: 05/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. 

  *However, I did not change any payment dates, that was the company's way of trying not to cancel this account as requested.*

  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  
  Regards,
  
  ***********************************
  
   

  
  

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Americor is a ************************** and I have signed up with them on 11/17/22 but recently I have cancelled this service due to my Bank Account ending **** was always going into the negative balances big time every month and my bank account was going to be closed that would drastically effect my social security and my pension. My social security and pension would stop sending me monies and it would devastate my everyday and monthly survival. On April 28, 2023, someone from Americor *********************** sent me an email that my debt resolution plan have been cancelled and that within 5-7 days a refund will be processed. Meanwhile, after my cancellation with Americor, my bank account **** Debit Card was compromised and my bank had to replace it and deleted the compromised **** Debit Card I previously had ending in ****. The refund they have mentioned I have not seen, they never gotten back regarding how much and they have lagged on there statement to me. I sent them a contact ** message that my bank account has not changed, everything is the same, the only thing that changed was my **** Debit Card. I have already given them all the necessary information and still they lagg. Please help, I am a 74 year old USAF Veteran on a fixed income. There is just too many businesses these days that you just cannot trust, they are happy to take the monthly payments but they lagg on refunds.

  

  Business Response

  Date: 05/24/2023

  Americor Funding, LLC (Americor) is in receipt of ************************ complaint (#********). We appreciate the opportunity to respond to his concerns.
  

  We have conducted research into the internal file of the customer regarding his cancellation and his request for a refund of any remaining funds in his account after cancellation. As mentioned in his complaint, his debt resolution program was cancelled on April 28, 2023 per his request. Confirmation of such was sent to the customer on the same day, and his savings account ledger was reviewed.
  

  Upon review of the customers saving account ledger (attached), the customer had $47.40 in his dedicated savings account at the time of cancellation. This amount was applied to the outstanding balance of the settlement fees due on the Aspire/Fortiva account. It should be noted that Americor did take a loss in this situation, because the savings account balance didn't cover all fees owed to Americor ($160.15, of which only $75.13 had been paid out of the customers savings account at the time of cancellation). As a result, the customer does not have an amount to be refunded. 
  

   We hope this clarifies any questions and/or concerns.
  

  
  

  Customer Answer

  Date: 05/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:05/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received numerous spam calls throughout the day and, after blocking their number, I started receiving voice-mail with the same automated messages.

  

  Business Response

  Date: 05/19/2023

  Please be advised that we have placed the consumer's telephone number on our Do Not Contact list.  We apologize for any inconvenience resulting from previous calls placed to the consumer.  Thank you. 

  Customer Answer

  Date: 05/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company refuses to allow me to cancel their program and company refuses to stop auto drafting my bank account.Date of transaction May 9, 2023 Amount of money - $460.53 Committed to settle consumer credit report.Company insists I stay in their program and refuses to cancel despite my wishes to cancel.I sent 3 emails of my request and multiple phone calls but company refuses to do the right thing.Account number is ***********

  

  Business Response

  Date: 05/18/2023

  Per the customer's request, her debt resolution plan has been cancelled as of 5/16/23. A confirmation of cancellation was sent to the customer the same day. We hope this clears up any questions and/or concerns.

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel, or terminate my contract with Americor for over a month now. My primary complaint is that when I have **************** on the phone, they tell me that I must speak to the cancellations department. I can never seem to be successfully transferred to the cancellations department because they dont do that. Do you give them your number and say that they will call you back in the next 48 hours. Those phone calls repeatedly come at the very end of the business day, and because they are from an unlabeled source they blend in with all of the other Robo calls. Theres no mechanism I can find anywhere, even in their own knowledge base information materials to submit a written request for termination. ** fact the *** describing how to do just that does not contain the written request for termination it references. I feel this is an undue burden on the client and just a ridiculous, avoid doing it exercise, trying to finally pin somebody down to simply cancel.

  

  Business Response

  Date: 05/18/2023

  Per the customer's request, her debt resolution plan has been cancelled as of 5/16/23. A confirmation of cancellation was sent to the customer the same day. We hope this clears up any questions and/or concerns.

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received pre-approved offer for loan. Applied, was told I didn't pass for the full loan but was approved for a finance loan to consolidate my credit cards and personal loan. That was yesterday, had me sign online for me and my wife. Wife found out it's not a loan at all it's a debt consolidated company. Yes, we have credit cards but NO late payments and scores are ok and rising. They don't tell whole truth. I want it cancelled immediately ..Did not sign up for this scheme.

  

  Business Response

  Date: 05/17/2023

  We have reviewed the customer's internal file. Per his request, we have cancelled his debt resolution plan effective 5/16/23. Confirmation was sent to the customer via e-mail the same day. ********************** has helped guide thousands of customers down the path to becoming debt free. We would be happy to assist him if he chooses to re-enroll in the future.   Thank you. 

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Americor 

  ************
  *****************************
  ***********************************************************************************

  Customer Answer

  Date: 05/11/2023

  I was contacted by this company, and initially i was thinking of pursuing business with them, I changed my mind, and repeatedly have told them that I am no longer interested- I voiced that I did not want to pursue any contract with them, on recorded lines, and they continue to contact me. I have told person after person to stop contacting me, I have blocked nearly 15 different numbers , and I am still getting calls throughout my day, I just want them to stop contacting me, this feels like harassment, and I would simply just like them to stop calling my phone while I am at work and with my family - to stop calling all together.

  

  Business Response

  Date: 06/21/2023

  We have reviewed the consumers complaint/desired resolution and placed her telephone number on our internal Do Not Call list. If she receives any further calls as of the date of this response, we urge her to contact us so that we can further investigate.
  We hope this clears up any questions and/or concerns.  Thank you.
  
  

  Customer Answer

  Date: 06/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to cancel the program on May 1st. I was told on the phone that I would receive my reimbursement within 5-7 business days to my bank. I also received an email from them confirming this. Now it is May 8th, a week later, 5 business days later, and I just received a email stating that they finally canceled the account and they will be mailing me a check. I called and spoke to a lady at Americore and she said that depening on any bank holidays or if I canceled on a Friday, it would take time to process. I said that May 1st was a Monday and usually, the banks don't close for Cinco *******. She said that their bank first has to do a review and if there are any pending scheduled payments, they have to be canceled first. I told her that my automatic payments were scheduled for the 25th, so Im not sure how a payment o April 25th has anything to do with a cancelation on May 1st. It was a circular conversation, but I think it is kind of shady how they do business, because they don't tell you that it actually takes 10 to 14 business days for refunds and cancelations. Just one excuse after another. My reason for canceling was that they settled one of my accounts in March but didn't schedule the payment until June, and my next settlement wasn't scheduled until October. I was told a drop in my credit for the first moth or so but that most pople see an increase in their credit by the third month or so. How am I going to s an increase in my credit score if setting my debt isn't scheduled until June or October when I started the program in February?I need my refund in my bank account by May 10th, which I was told i would receive on May 1st. Obviously, I am experiencing a hardship and I expect a company to preform ethically in regards to my cancelation.

  

  Business Response

  Date: 05/11/2023

  We have researched and reviewed the customer's file. A manual check refund was issued on 5/5/23 and cleared on 5/8/23. We hope this clarifies any questions and/or concerns.  Thank you.