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          Find a Location

          Pacific Dental Services has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Pacific Dental Services

              17000 Red Hill Ave Irvine, CA 92614

            • Pacific Dental Services

              8056 Rolling Rd Springfield, VA 22153

            Business ProfilePacific Dental Services

            Dental Marketing
            Multi Location Business

            Contact Information

            17000 Red Hill Ave

            Irvine, CA 92614

            Visit Website
            (714) 845-8500

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers dentist referral services.

            Business Details

            This is a multi-location business.

            Find a Location

            Pacific Dental Services has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Pacific Dental Services

                17000 Red Hill Ave Irvine, CA 92614

              • Pacific Dental Services

                8056 Rolling Rd Springfield, VA 22153

              Location of This Business
              17000 Red Hill Ave, Irvine, CA 92614
              BBB File Opened:
              9/10/2013
              Years in Business:
              28
              Business Started:
              10/17/1995
              Business Incorporated:
              3/19/2013
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Pacific Dental Services Holding Company Inc
              Business Management
              • Mr. Stephen E Thorne, CEO
              • Ms. Tracie Riggs
              Contact Information

              Principal

              • Mr. Stephen E Thorne, CEO

              Customer Contact

              • Ms. Tracie Riggs
              Additional Contact Information

              Fax Numbers

              • (714) 845-8800
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/25/2022

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              The Pacific Dental Services/ *******************************, *******, ** Ive been attempting to with this company for 1 plus years in regards to a root canal gone wrong.My natural tooth was shaved down too far that its gum length and the cap fell off immediately.A cap cant stay on because theres no room to apply one.This issue has been lengthy because The physical location closed( reopened now), I began receiving osteoporosis medication in which I cant have any dental work 3 months prior and 3 months After, for 1 year. I was also being treated for a blood clot in July 2021. I finished the osteoporosis medication 3-2022 and made an appointment for 6-2022 at the ************************* in which they told me they didnt accept my insurance (Humana Gold Plus) During the procedure I had UnitedHealthCare. This left me no choice but to go see my previous dentist for help. The root canal procedure was paid for by myself and insurance.I would like this company to be accountable and do the right thing, which is pay for my future maintenance, it was their Error. I was evaluated by their sister location, ***** Dental Group on 6-14-21, and the results are: Extraction on tooth #**, Bone Graft, Implant, Guided Tissue regeneration, implant crown unit, custom fabricated Abutment,.This was not suppose to happen, only what I paid for, root canal and cap. Currently,I have an erupted tooth which is horrible to my appearance,very depressing.PDS, is responsible and individuals keep telling me lies that theyll help me throughout the process.I will need maintenance on an implant for the remainder of my life. Individuals who are aware of the issue and continuously lied to me-*****************************,office manager,then I escalated to *******************, Regional Director **********, then I escalated to PDS Corporate when the 2parties stopped taking my calls.I submitted an issue 8-15-22, sw ****, still no response from *****. Corp #**********.The root canal charges should be refunded;Care to future maint
              Read 5 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Kimberly M

              12/06/2023

              That's what happened to me at ******* Smiles Dentistry. There are so many of these offices operating in ********** that are doing the same thing. They all have to SmileGeneration logo and it's like a huge spider web. SCAN Delta Dental ******** Advantage is investigating it. There is so much fraud everywhere! The sad part is that my dental hygienist and my actual General Dentist is so sweet and she just got out of school. She's really good and I hate to see her caught ** in this organized scam. They have overcharged me and I am asking to be reimbursed for the amount and they are going to have to reimburse me at least $2900 for the procedures. Everything I have been reading is their Modus Operendai to get you in the chair. They didn't even give me my Delta Dental pre-authorization for services. They didn't go over cost before I agreed to the procedures. They didn't say anything about my insurance. They just had me paying the guarantor fee of $1,000. My Chart says I owe $2210.56 and on the billing I received, they show my insurance only paid $1361.00 for 2 small procedures and Delta Dental said they were not advised before the services were performed. They said I exhausted my yearly coverage and said that I needed to pay for the remaining. The total bill for 2 root canals and deep cleaning, cerec crowns and onlays is $7,057.50. I have paid $4308.25 in Initial Guarantor Arrangement payment, a MyChart payment, another guarantor payment, and a Wellfit (DBA SmartPay) payment (which says ***** card (LOCKBOX). The total amount they told me was $8,000 and they have a dollar amount of $7,057.50 - $4,308.25 (out of pocket payment to them) = a balance of $2749.50. Then they put adjustments $59.50 must be that special they put on their windows for cleaning and xrays. They did not offer me options on the crowns and they Root canal itself cost ******* and said that the discount was ****** and they billed it to me. Has anyone researched for class action lawsuit. I am. That is sure.
              Read 1 More Customer Review

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

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