Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Data Storage

TitanPrep

Reviews

Customer Review Ratings

4.92/5 stars

Average of 179 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromDominguez87

    Date: 12/10/2022

    5 stars
    ***** was great and explained everything perfectly. I have a better understanding of this service and process thanks to her. Glad she is my service rep
  • Review fromAlbert E

    Date: 12/03/2022

    5 stars
    I have been using TitanPrep for 4 or more years now. I think it was a different company originally but I;ve had the same case manager the entire time. They've been great with helping me manage my student loans. I don't regret using them. I recommend to anyone who would rather have the experts handle their student loans getting paid.
  • Review fromDebra A.

    Date: 12/02/2022

    5 stars
    I have been working with Titan Prep for 2years now. Every time I have any questions or concerns, Juvee my case manager is responsive and answers all of my questions in a timely manner! She is very patient and great to work with! Everyone has been very helpful and friendly through this process! Thank you and you all truly know what customer great customer service is!
  • Review fromJanice I.

    Date: 12/01/2022

    5 stars
    Great company very helpful and patient love this company FANTASTIC
  • Review fromElloner B.

    Date: 12/01/2022

    5 stars
    I have been working with TitanPrep for a few years now to help me get the best payment plan. The staffs are amazing they go above and beyond to help you and every way they can, the patience and professionalism they demonstrate is incredible. Every year during my recertification process I would have a hard time understanding or uploading documents and they would not give up on me or let me give up until the process is completed. Special thanks to ***** my case manager and the customer service representative who took my call I really appreciate your patience and understanding you are the best!!when
  • Review frommaria a.

    Date: 11/29/2022

    5 stars
    The fine a way to work with you in I was ***** happy with the group Thank you so much for taking the time and work with people do they have any problems with her student loans?
  • Review fromMaria U.

    Date: 11/14/2022

    5 stars
    I have been with Titan Prep for 4-5 years, can't remember; but they have been great in assisting me with my student loan journey. ****, my case manager is always available and able to quickly answer any and all my questions. Really great service!
  • Review fromRosalind D.

    Date: 11/08/2022

    4 stars
    Titan each year has helped me to understand this process concerning my student loans.
  • Review fromValerie L

    Date: 11/04/2022

    5 stars
    TitanPrep handled all the 'loops and holes' for me. I couldn't be more thankful for my case manager ***************************.
  • Review fromLaShon

    Date: 11/04/2022

    5 stars
    ***** has been patient and amazing to get me through applying for payment programs and loan forgiveness. They've provided me with great knowledge and advice.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.