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TitanPrep
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 complaints in the last 3 years.
  • 0 complaints in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received four emails from Titan Prep stating my school loan was transferred from an unknown company. This is a deceiving attempt to confuse lenders. There are many other complaints about this company on the BBB.

    Business Response

    Date: 01/30/2024

    Hello REMOVED, 

    We here at TitanPrep are happy to detail why we started contacting you and the type of contact you received. In 2018 you had agreed to utilize a 3rd party company to assist you with your federal student loan debt named Simple Repayment. In 2021 Simple Repayment files were transferred to us so we could continue to provide the services to their client's that were initially agreed upon. 

    Our goal at TitanPrep is to help borrowers like yourself understand all available options and show them how to manage the process themselves. However, due to the CARES Act federal student loan payment pause we made limited contact to you, our communication was focused on educational information regarding changes to student loan repayment/discharge. 

    Now that federal student loan repayment has resumed, we have recently begun to contact you to see if you would like assistance with your federal student loan debt.  In our attempts to contact you we have been explicit and clear in stating the following; "We wanted to reach out and offer a free consultation to determine what options fit best for your student loans and your goals. If you are interested in a consultation...". 

    At no time have you replied to one of the messages and requested for us to stop contacting you. Moving forward we have placed you on our Do Not Call status and you will no longer receive communication from us. If you change your mind, you will need to initiate contact. 

    Thank you, 

  • Initial Complaint

    Date:12/11/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is asking me to pay for my student loans. My balance has been forgiven because I work with REMOVED,, REMOVED

    Business Response

    Date: 12/12/2023

    We have reached out via email and text a handful of times providing information on the following subjects.

    1.Their account was transferred to us from their previous enrollment company, we introduced our company and gave them contact information if they were interested in assistance with their student loan debt.

    2. The recently announced SAVE plan and how it is an opportunity for student loan borrower's to lower their monthly student loan payment and shorten their time spent in repayment before they are eligible for a loan discharge.

    In our only phone call with the potential client on 12/11/2023, which lasted 1 minute and 35 seconds, at no time did our representative ask the potential client to make a payment for services or discussed any services we could provide. As we were unable to determine if the potential client could benefit from our services.

TitanPrep is BBB Accredited.

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.