Complaints

This profile includes complaints for Credit9's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Credit9

  18200 Von Karman Ave Ste 500 Irvine, CA 92612-7145

  
• 

  Credit9

  18201 Von Karman Ave Ste 700 Irvine, CA 92612-1058

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The man was rude he asked me about another loan, I said I thought the purpose of this was to help consolidate? So what does another one have to do with it, I thought it was a easy process with this. Collateral attached only as television, jewelry, Not cars, home or anything big. But then he just hung up in my face , no thanks for applying, bye or anything, this just happened a few minutes ago, dissatisfied, unprofessional.

  

  Business Response

  Date: 04/20/2023

  Dear **************,
  We apologize if the service you received did not meet your expectations.We have reviewed the communications that took place between you and our representative and determined nothing inappropriate occurred. It is our understanding we required additional information regarding a secured loan you were interested in consolidating. This additional information is necessary for ** to determine how the loan is secured as our lending guidelines prohibit ** from paying off secured debt. We regret we were unable to assist you further.  Based on the desired settlement request for no further contact with our business, we have placed your contact information on our Do-Not-Contact list. 

  Customer Answer

  Date: 04/20/2023

  I do not accept, the business overlooked that the *************** up on me without a Have a nice day or Thank you, he just simply hung up , and was also nonchalant that is not professional at all.

  

  Business Response

  Date: 04/27/2023

  We apologize again for the service level you received. We use our customer experiences, such as yours, to better our processes so instances that you described do not reoccur.  We do appreciate and thank you for your interest in our company. 

  Customer Answer

  Date: 04/28/2023

  Not only was this unprofessional but my credit was pulled so I lost points and felt it was a waste of my time and then to have to have someone unprofessional as him as if I wasnt a customer that mattered. Hopefully in the future the business can better train them on professionalism.

• Initial Complaint

  Date:04/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need your company to stop mailing your advertisement to my address. Thank You

  

  Business Response

  Date: 04/18/2023

  We have removed your information from our marketing mailer list.   We apologize for any inconvenience  this matter has caused.

• Initial Complaint

  Date:04/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Credit9 started off well in that the loan was approved, the paperwork was successfully processed and my initial experience with loan consultant, ***, was positive. However, one of the creditors to whom the highest amount of money was owed never received payment from Credit9 (per the loan agreement I signed) because Credit9 mailed payment to the wrong address. That was almost 3 months ago. As a result of Credit9's error and NON-RESPONSIVENESS to the issue they created, not only am I paying Credit9 a monthly amount of almost $800, I am still making payments to the creditor who was supposed to receive payment from Credit9 so Credit9's mistake would not affect my credit. Since Credit9's negligence/error, I have made multiple calls and left multiple messages with Credit9 and have been getting the same boilerplate response from Credit9's representatives - i.e. they are still investigating. The negotiator (person working to resolve the issue) has NEVER contacted me regarding this issue despite my multiple messages. My last message was almost a month ago. Since that time, I have filed a complaint with the ********** of **************** Services Unit at the **************************************************.

  

  Business Response

  Date: 04/06/2023

  We apologize for any inconvenience this matter has caused. It is our understanding that you have been in recent contact with our customer service department manager and a resolution is being worked on for the issue you indicate. We encourage you to stay in contact with the customer service representative assigned to your case.  Thank you for your patience in this matter.

  Customer Answer

  Date: 04/06/2023

  The response from Credit9 is nowhere near sufficient to close this matter with the BBB.  I have gotten the run around from Credit9 for the past 2 months and have no intentions of closing this matter until the $15,34503 is refunded and deposited into my account!!!!! 

  

  Business Response

  Date: 04/06/2023

  We understand the customer's position. The customer issue is in the process of being resolved but will take addtional time. We are in communication with the customer and will inform the customer when a final resolution is obtained.

  Customer Answer

  Date: 04/06/2023

  I accept Credit9's response insofar that they are working to resolve the issue and resolution is going to take additional time. I do not intend on noting my matter as closed with the BBB until I receive the refund and the funds are deposited in my account.    

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls every few hours multiple times daily. I have blocked several numbers and still get called. They say nothing just hang up. This disturbs my work and personal calls. They will not stop

  

  Business Response

  Date: 03/31/2023

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided and your contact information on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit 9 continues to call me even after multiple times I have asked them to stop! Its multiple times a day! I ignore most of them but I figure after asking 4-5 times to stop calling , and they still do, is rather annoying and also a waste of thier time.

  

  Business Response

  Date: 03/29/2023

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided and your contact information on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.

• Initial Complaint

  Date:03/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going to apply for a loan through credit9 but changed my mind. Now they won't stop calling. I want to be taken off the call, email and mailing list. Please.

  

  Business Response

  Date: 03/07/2023

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided and your contact information on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive multiple calls a day from this company every few hours. I have blocked multiple numbers and they continue to harass me. I do not have any type of account with them. I just want the calls to stop

  

  Business Response

  Date: 03/01/2023

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the number you provided and your contact information on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.

  Customer Answer

  Date: 03/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied with them, and ended up getting a loan from my credit union. Reps from this company keep calling several times a day, everyday, for the past 2 months. *** asked them nicely more than ********************************************************************************* their service. They constantly call, every couple of hours, every single day. Its been 2 months and I feel like this should be addressed because harassing someone after you have been asked not to call is not acceptable. I have blocked several numbers they call from and I still keep getting calls. This is harassment and really needs to stop. Ive attached my call log from just the past two days. Multiple calls from them, sometimes back to back, or every couple of hours.

  

  Business Response

  Date: 02/20/2023

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the number you provided and your contact information on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.

  Customer Answer

  Date: 02/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please stop calling my phone and sending me letters. I emailed them Im not interested and they keep harassing me please stop

  

  Business Response

  Date: 01/26/2023

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the number you provided and your contact information on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.

  Customer Answer

  Date: 01/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ************************
  
   
  

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit9 has been calling my phone 3-4 times daily via automated/robo calls from multiple numbers. I have never been affiliated with this business nor do I have a customer relationship with **********************. My number is also registered with the national do not call registry. I have made several attempts to have my phone number removed from Credit9s database, but I continue to receive 3-4 calls per day.

  

  Business Response

  Date: 01/24/2023

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. Your phone number was associated with an account in our system with the ********/Credit9 affiliated companies. We have adjusted our records and have placed the number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further calls. Should you receive further unwanted calls, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.

  Customer Answer

  Date: 01/24/2023

  I personally have never been an account holder or customer of ********/**********************; therefore, the firms response is without merit. The response submitted by ********/Credit9 is a misrepresentation to the BBB. This situation has been reported to both ********** and Washington Offices of the Attorney General as well as the ********************************** ********/Credit9s efforts to pursue contact with me in an ****** aggressive manner constitute criminal harassment and the firms intentions appear fraudulent in nature. ********/Credit9s actions violate applicable Telephone Consumer Protection Act legislation. Further violations may result in legal action. 

  

  Business Response

  Date: 01/26/2023

  To clarify, your telephone number was received through an online lead portal and was associated with an inquiry that was not in your name. It is possible that the telephone number provided was active for that individual at the time of their recent inquiry (December 2022) and was later changed and the telephone number ported to yourself. As indicated in our prior communication, we have adjusted our records and have placed the number you provided on our internal Do Not Contact lists. Again, we apologize for any inconvenience this matter has caused. Tell us why here...

  Customer Answer

  Date: 01/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************