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Business Profile

CBD Oils

Medterra

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Oils.

Reviews

Customer Review Ratings

1.44

Average of 25 Customer Reviews

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Review Details

  • Lynn F

    Date: 04/21/2025

    Beware of Sound Asleep Gummies from Medterra CBD, LLC I had an extreme adverse affect from ONE GUMMY. I took 0ne Sound Asleep gummy from Medterra and by the next afternoon, my right jaw and gums were INFECTED and HURT TREMENDOUSLY. I am having to take antibodics from my dentist to stop the infection from ONE SOUND ASLEEP GUMMY FROM MEDTERRA. I am going to report this to the ****************************. My money has been refunded but what about my medical ********** not trust any Medterra Products. The only way to get a response from Medterra is to email them. The telephone line is computer answered. No human interaction unless emailed. My mouth and jaw still hurt and will have to see dentist for follow ***** far have not been able to get explanation as to why this happened. Nor what caused the infection. DO NOT TRUST Medterra Products.Medterra owes me for my medical expenses. I felt heavily drugged by the gummy during the night. I have had other *** products and none have given me this trouble. Medterra owes me an explanation and medical expenses,LF *********

    Medterra

    Date: 04/23/2025

    In response to the customers complaint, ******************** has issued a full refund to the customer and initiated an investigation into the customers claims surrounding the product in question. Based on the findings of our investigation, we will follow up with the customer accordingly.

  • Jamie A

    Date: 06/07/2024

    This is by far the worst company I have ever had to deal with. I have had nothing but issues with this company and missing orders. I get told one thing and then the complete opposite happens. I have had 2 replacement orders sent to me and have yet to have anything delivered. DO NOT ORDER FROM THIS COMPANY it is a rip off. I wish I would have read the reviews prior to me ordering from them.

  • Linda G

    Date: 05/29/2024

    Beware of this company Medterra. They start out ok and then somehow delivery issues arise. Many complaints about this as I have found out. They **** it delivered when it wasnt. They have terrible customer service. Never again nor their other two companies.

  • Morgan F

    Date: 04/23/2024

    One of the most horrific experiences Ive ever had with customer service. This company charged my credit card without me ordering. Do NOT give them your credit card information unless you want to be scammed. They are simply a horrible, fraudulent company.

  • Lisa S

    Date: 04/04/2024

    I have been ordering the same product for awhile and it has been a game changer for sleeping. I am on the automatic order every 2 months. I personally have never had an issue with delivery. Side note For some reason my product, Fast Asleep is no loner being produced and this time I was sent a different product which they did inform me about. Sadly it did not work. I will call them to ask why they stopped making that product and if they will bring it back. My experience has been wonderful.

  • drew t

    Date: 01/29/2024

    first time dealing with this company will also be the last. its no wonder they have so many horrible reviews. I ordered something that unbeknownst to me was sitting on back order so had to reach out to them to find that out. I looked on order page many times to see if it was ever going to be shipped and never said my items were back ordered. They issued a refund and im still yet to see it. had to file dispute with bank. Dealing with this company is nothing but a headache. SHOP *****************!

  • Laura P

    Date: 08/21/2023

    Although their products are ok, they are quite deceptive about their shipping. I ordered something from them to help me sleep on a Sunday. The product was shipping from ******* to ***** and I got notified it would be delivered on Friday.Friday came along, no package. Then I was notified it would be Saturday and again, no package. Then I was notified that it would be delivered Sunday which is stupid since that's not a delivery day. Then I was notified it would be Monday and again no package. I then called Medterra who said that *** had passed it off to the **** and that **** had TWELVE DAYS to deliver it to me! Of course they play innocent and act like they have no control. Yes, they do! Why do they not state this on their website? If it had stated it could take that long I never would ordered in the first place! And why deal with a shipper who is going to sit on my package for 12 days? I can get stuff from overseas in less time than that. It was so obvious talking to customer service that they could care less.

    Medterra

    Date: 08/23/2023

    Unfortunately, the larger delay with some of our orders are tied to widespread issues with ********* Not specific to Medterra, the entire postal service appears to be overwhelmed by the recent surge in online orders. To clarify, once we deliver the package to ********* we do not have any control on how quickly they work. 

    *****'s order processed on August 12th, shipped on August 15th, and was delivered on August 22nd. I have provided a link to her tracking information below:

    ***************************************************************************************************************;

    As shown on our website, we have a 1-3 day processing timeframe and we do not ship orders on the weekends, as our fulfillment center is closed. *****'s order shipped via *** Mail Innovations. The estimated delivery timeframe is 4-7 business days. Once the processing timeframe is factored in, it can take up to ***************************************************************** *****'s case, she received her order 8 business days after her order was processed. 

    Thank you!


  • Carolyn M

    Date: 08/04/2023

    I ordered CBD oil from Medterra! It tasted like plain MCT oil, there was no cannabis flavor at all. I thought this was unusual as I have tried many others and it always has a distinct flavor. The oil did not work for me so I am suspicious that it was plain oil. I usually will respond to 25 mg, I took 50mg and still nothing! For some odd reason, this company added and charged me for 3 bottles when I ordered only one. I shipped the other 2 back and no refund, I had to contact them after 3 weeks to get my refund. (No one answers the phone there, only emails) this company is very shady in my opinion.

  • Diana N

    Date: 02/18/2023

    High price. No results. I will not reorder this product.

  • sandra s

    Date: 02/17/2023

    Terrible company. They are quick to take your money but lousy on service. Their chat is useless and if you phone them they do not answer the phone but take your info and tell you they will call back, which they don't. If you are interested in throwing away time and money, this is the company for you.

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