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Business Profile

CBD Oils

Medterra

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Oils.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was ordering CBD drops for my cat. I entered a 50% off code that showed the discount on checkout. Then the site led me through several pages of additional products to purchase and then was prompted to pay now for the things I wanted with no price quote. I expected that the 50% price was still valid. To my surprise I was charged full price despite having the discount code for 50% off.

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested twice for Medterra to delete my personal data in line with my privacy rights, but they have not responded appropriately. Despite informing them that I would file a complaint with the BBB, they only offered to remove me from an email list that I was not even subscribed to. I seek assistance in ensuring my personal data is fully deleted from their servers as requested.

  • Initial Complaint

    Date:05/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from Medterra and they said it was delivered but it never was. They are acting like its my problem and I have to find out from **** what happened.

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered THC free products from Medterra. I had to take a drug test for work and my drug test came back positive for THC. There is nothing on the website that says that could happen. I called customer service and told my employer would need to do a THC panel which I said there is nothing on the website that says this. All she kept saying was that there were doctors lawyers and police officers who use this product with no issues.

  • Initial Complaint

    Date:01/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Medterra changed their checkout routine. They added "extra" product offers during checkout. They have decline offer button or the recognizable CONTINUE blue button. They do not offer "YES" button to accept the offer and add to your cart. This is deceptive!!! I pressed the CONTINUE button thinking I was CONTINUING to purchase my selected purchases only to find that all the offers were added and charged to me. I immediately tried to call their customer service to cancel my order but they were closed. I then immediately sent an email requesting the order be canceled. I received a response AFTER my order shipped and was told they were on vacation and are only now responding. I am reporting this company for deceptive practices and lack of remedy.

    Business Response

    Date: 01/08/2024

    ***** reached out to our customer support outside of our business hours to request the cancellation of order MC836645. Unfortunately, the order had already been shipped by the time we processed her email, making cancellation impossible. The supplementary options available at checkout come with significant discounts, and customers have the choice to accept or reject these offers. It remains the customer's decision to decline the add-on offers if they prefer not to include them in their order. In *****'s case, she was recommended to return the undesired add-on items for a refund.

  • Initial Complaint

    Date:11/16/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive a product that I CANNOT OPEN due to arthritis in both hands. I have bought products before from *********** all had regular lids. when I called with questions before ordering, I was not made that this would have vice-grip, unopenable lids on them. If they had to send them ***** the mail with these "push down & twist" lids, they still should have sent regular lids in the order that I could replace on the product once it was received by me & in my possession. I live alone & have no one to open the container for me every day!To top it off, I was told by the company that I would have to PURCHASE a return label to send the product back - uh, no way I am going to incur an expense when I have spent quite a bit of money with this ************** never made me aware prior to purchase that I would need a crowbar to open it...PLUS a "push down" lid would not prevent someone else from opening them if they stole them from the mail; so it provides zero safety from others getting into it, except seniors with bad arthritis! they are shipping THC products with no signature required, - product is left in mailbox 100 ft. from the house, right by the road, so anyone can take it/get their hands on it anywhere along their thousands of miles since it shipped all the way on the other side of the country. additionally, they refused to transfer me to a manger & hung up on me - totally unacceptable!

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had received a promotion to place an order through this company. I placed my order this morning and realized I used the wrong card (it was a working card but not the one, I wanted to use- its saved in my phone wallet and I selected the wrong one). I immediately contacted the company trying to remedy the problem. The representative I spoke to in chat, ******, said they could cancel my order, but the discount code could not be reused. They did not provide any solutions to keep the sale or customer, with the discount code no longer being valid so I asked to speak to a supervisor. They informed no one was available but they said they would get the order cancelled. I said immediately not to cancel the order until I spoke with a supervisor but they said the only option was to cancel it and cancelled anyway. After cancelling the order when I said not to cancel, probably realizing they made a mistake, they offered to invoice me to use a different card, once I understood they would be invoicing me for the discounted amount, I agreed. When I said I would still like contact information for a supervisor they refused to invoice me and said they would have the supervisor contact me. This was not okay to me, they cancelled the order when I said no, then said they would invoice me and were now refusing to, so I mentioned the BBB and they disconnected the chat. I tried to chat back in and was disconnected two more times by ******, who seems to be the only representative on their chats.

  • Initial Complaint

    Date:03/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed this company 3 times to cancel my order but they sent it anyway and it overdrafted my account.

Medterra is NOT a BBB Accredited Business.

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