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Average of 210 Customer Reviews
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Review fromJAMES D
Date: 06/16/2025
5 starsJAMES D
Date: 06/16/2025
Just wanted to say what a positive experience I had talking with ******** , don't know her last name , I lost it when she hung up. Very informative and uplifting. She was very clear spoken and professional ... wish everyone on the other end of the phone was like this . Thank you ...would recommend giving her a call if you need help ... p.s. give her a raise!
Symple Lending LLC
Date: 06/18/2025
Thank you for sharing your experience. Were so pleased to hear that ******** provided you with clear, professional, and uplifting assistance. Your feedback means a great deal to us, and well be sure to share your kind words with her. We appreciate your recommendation and look forward to being a part of your financial journey.Review fromSheng T
Date: 06/05/2025
1 starSheng T
Date: 06/05/2025
If I could give a 0 star, I would. Spoke to ***** *. and was very clear with him from the start that I did not want a debt consolidation program and was only looking for a personal loan. He ran everything and told me he can only offer a debt resolution program. I let him know I did not want that and was not interested. He then proceeded to tell me that was my only option and he thinks I should take it. I again told him I was not interested. He became rude and basically yelled at me and questioned my decision on why I didn't want that, which I already made it very clear that I was not interested in that option. I asked him to respect my decision and he continued to yell at me and brought my kids into the conversation to try to use against me, and told me he was a financial expert and no other company will ever give me a loan, then told me that if I don't accept the offer right now he will hang up and will get another call in 5 seconds. I told him that was fine and he hung up before I even finished my sentence. He is not a financial expert - he is a Client Solutions Specialist. Where does this indicate that he is a financial expert? He was rude and disrespectful. There is being an aggressive sales person and being plain rude and disrespectful. He is the latter. This is a direct reflection of your organization and I would never do business with your organization. I will make sure to let everyone I know not to do business with your organization either.Symple Lending LLC
Date: 06/10/2025
Thank you for taking the time to share your experience. We want to extend our sincerest apologies for the way your interaction with our representative was handled. After conducting a full internal review of your call, we can confirm that your concerns are completely valid, and we are deeply disappointed that this situation occurred under our ******* Symple Lending, we pride ourselves on maintaining respectful, transparent, and customer-first conversations, and what you described does not reflect our standards or values in any way. You should never have felt pressured, disrespected, or unheard during a conversation about your financial options. We're especially disheartened to learn that personal topics were brought into the conversation inappropriately that is unacceptable.Weve taken immediate steps to address this issue. The agent in question has been reported to their leadership team and will be undergoing direct coaching to correct this behavior. Further disciplinary action is being implemented to ensure this type of conduct is not repeated.Please know that your voice matters, and we are using your feedback as an opportunity to improve. While we cannot undo the frustration this caused, we truly hope youll accept our apology and see this as a commitment to better serve all of our customers moving forward.Thank you again for bringing this to our attention.Review fromNomeda D
Date: 04/25/2025
1 starNomeda D
Date: 04/25/2025
Spoke with Mr ***** about the loan, signed contract, spoke with lawyer and I dont like the terms and conditions ,so I told the lawyer I need to cancel my contract. Send the cancellation letter to address provided on the cancellation letter over the night! So now ,I cant get in touch with company or Mr ****** to make sure my contract is canceled! Nobody answered the phone calls or emails ! Very frustrating and disappointed.Symple Lending LLC
Date: 04/28/2025
Thank you for sharing your experience. We sincerely apologize for any frustration and inconvenience youve encountered, especially regarding the difficulty in reaching your original agent. We understand how vital clear and timely communication is, and we regret that this added to your disappointment.After reviewing your file, we confirm your cancellation request was processed promptly. The attorney assigned to your case has formally rejected the file, and all associated documents have been voided. Your account is fully canceled, and no further action is needed on your part.We truly apologize for the frustration caused by not being able to contact our team for immediate confirmation. Please rest assured that we are actively working to improve our responsiveness and client communication to avoid such experiences in the future.Review fromDo M
Date: 04/19/2025
5 starsDo M
Date: 04/19/2025
Excellent service and saved me a lot of money to get out of my debt!Symple Lending LLC
Date: 04/21/2025
We are thrilled that you had such a positive experience with our team and with Symple Lending! If you have any questions or concerns as you move forward with our services, please do not hesitate to reach out to our team. Thank you for allowing Symple Lending to be a part of your journey to financial freedom.Review fromJulie B
Date: 04/12/2025
1 starJulie B
Date: 04/12/2025
Zero stars because first and formost I was clear that I was not willing to "settle" my debt. Of course after keeping me on the phone that is the only thing that was offered. These places are predatory. I believe they know from the beginning that they are not going to offer anyone a true consolidation loan. **** ***** is totally UNPROFESSIONAL! When he thought the line was disconnected he proceeded to have a conversation with someone (obviously on the line without my knowledge or consent) where he proceeded to talk trash about me and what was disclosed in the call. This went on for some time and when I finally spoke up and told him that he was soooo professional all I heard was CLICK .... can you say OOPS?! Stay far away from them!Symple Lending LLC
Date: 04/15/2025
Thank you for bringing your experience to our attention. We sincerely apologize for the interaction you had with our representative. After a thorough internal review, we agree that the conversation at the conclusion of your call did not meet the professional standards we expect from our team. What occurred was both inappropriate and unacceptable, and we deeply regret the frustration and discomfort it caused.Please know that we take your feedback seriously. This matter has been addressed internally, and appropriate action has been taken to ensure this type of behavior does not happen again. At Symple Lending, we are committed to providing respectful, transparent, and ethical service to everyone who contacts usregardless of whether they choose to move forward with our programs.We also understand your concerns regarding the options presented. While our process is designed to explore multiple solutions based on each customers financial profile, we recognize the importance of ensuring those options are aligned with each individual's preferences and goals.If there's anything we can do to help resolve this matter, we encourage you to contact us directly at *****************************Review fromRob P
Date: 04/10/2025
4 starsRob P
Date: 04/10/2025
Great experience. Acted and were very up front about the process.Symple Lending LLC
Date: 04/14/2025
Thank you for the positive feedback! We are thrilled that you had a satisfactory experience with our team. If you have any questions or concerns as you move forward with our services, please do not hesitate to contact our team at Symple Lending.Review fromKimbra S
Date: 04/08/2025
1 starKimbra S
Date: 04/08/2025
I recently contacted Simply Lending for assistance with debt that was accumulated due to the untimely passing of my brother. I spoke with someone by the name of *******, who was extremely condescending and rude. I pray that he never has to experience the murder of someone in his family and all the comes with it.Symple Lending LLC
Date: 04/15/2025
We want to start by offering our deepest condolences on your loss. We understand that this is an incredibly difficult time and are sorry to hear about your experience.After reviewing the call, we sincerely apologize if our representative came across as rude or insensitive. That does not reflect Symple Lendings values or the level of compassion and professionalism we strive to uphold. We take these matters very seriously and will conduct additional internal training to ensure that all our team members are better equipped to support clients with empathy and respect.Thank you for bringing this to our attention. If there is anything we can do to fix this or support you further, please dont hesitate to let us know.Review fromDonnell T
Date: 04/02/2025
1 starDonnell T
Date: 04/02/2025
They are shady, using young people in their marketing, definitely bait and switch companySymple Lending LLC
Date: 04/10/2025
Thank you for taking the time to share your feedback. Were sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.After a thorough internal review of your interaction, we found that our representative followed the standard process required to present lending options to prospective clients. We did not find any evidence of misleading practices or a bait and switch tactic during your ************* Symple Lending, we take great pride in operating with transparency and integrity in all aspects of our service. Our goal is to empower individuals with clear and honest financial solutions, and we are committed to continuous improvement based on feedback from our clients.If you have any further questions or would like to discuss your experience in more detail, please feel free to contact us directly at *****************************Review fromBertha G
Date: 03/29/2025
5 starsBertha G
Date: 03/29/2025
I spoke to ******* Le and she explained everything to me and it sounds like a good idea to do the consolidation program with the approval of Freedom .Symple Lending LLC
Date: 04/02/2025
Thank you for taking the time to leave a positive review about your experience with ******* and Symple Lending. We pride ourselves on finding the right financial solutions for all of our customers, and are proud to be a part of your financial journey. If you have any questions or concerns as you move forward with our services, please do not hesitate to contact our team.Review fromRobert H
Date: 03/19/2025
5 starsRobert H
Date: 03/19/2025
The initial contact was great. Friendly and professional. Everything on how their program works was explained simply and all my questions were answered to my satisfaction.Symple Lending LLC
Date: 03/24/2025
Thank you for your kind words! We're thrilled to hear that your experience with our team was both friendly and informative. At Symple Lending, we strive to make the process clear and straightforward, and its great to know we met your expectations. If you ever have additional questions, were always here to help!
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