Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out the online application yesterday and scheduled to call to review it today. My scheduled call time came and went. I received a call an half hour later and no one responded when I said hello. I hung up and I called back a gentleman answered the phone, I do not recall his name, and said he was the funding Capital manager of whatever Branch I had reached. He asked me a question that I didn't understand specifically what he was asking because it was very vague and then he got an attitude with me because I didn't give him an answer he wanted and he refused to continue helping me with my application got very rude called me out my name so I called him out of his name which in turn he called me out of my name again. Then sent me a text after I hung up. Being very snide and disrespectful. This company doesn't deserve anybody's business but is entirely unacceptable.

  

  Business Response

  Date: 07/08/2025

  We appreciate the opportunity to address this concern and clarify the events that took place.
  The client completed an online application on July 2, 2025, and scheduled a follow-up call to review the submitted information. Although the callback ran slightly behind schedule, our team reconnected with the client as quickly as possible.
  During the call, our Funding Manager, *****, followed standard protocol by asking essential questions required to move forward. These questions are crucial to ensuring alignment with the applicants goals and qualifications.
  As confirmed through internal review and call recordings, ***** asked for clarification on a key point. The client expressed frustration, declined to answer certain questions, but still wanted to proceed. ***** respectfully explained that full participation was necessary and that without it, we may not be a good fit.
  At that point, the client used inappropriate language toward *****. At no time did ***** use derogatory language or refer to the client by any inappropriate name. Despite the verbal hostility, ***** remained calm, stated that he may not be the right person to assist, and politely ended the call by wishing her well.
  ***** then sent a brief follow-up text message, which our team reviewed and confirmed included no profanity or unprofessional content.
  We understand the client may have misinterpreted the tone or timing of that message and regret if she felt disrespected.
  Our organization holds itself to the highest standards of professionalism and maintains a zero-tolerance policy for verbal abuse directed toward staff. While we regret that this interaction did not meet the expectations of either party, we consider the matter resolved unless new, material information emerges.
  We wish the client the best in all future endeavors.
  

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently went thru Symple Lending to consolidate my credit card debt. I was told by **** ***** that if my first payment was made which was $173.84 + $33.64 that my debt would be paid off. Well, my credit cards aren't paid off and my banks keep charging me late fees and surcharges cause my credit cards aren't paid off. I have also recently tried to contact Mr. ***** and ask him why my credit cards aren't paid off and he hasn't returned any phone calls and won't give me any answers pertaining to my questions. I would like a refund, or my credit cards paid off ****.

  

  Business Response

  Date: 06/30/2025

  Thank you for your feedback. We understand your concerns and appreciate the opportunity to provide clarification.
  
  Our records indicate that when you initially did not qualify for the loan requested, an alternative program was discussed and offered as a solution. We presented this program as a potential option to help address your existing credit card balances through structured negotiations not as an immediate loan to pay off your creditors in full.
  
  We suggested this strategy based on the financial details you provided, believing it could better support your long-term financial goals.
  
  Additionally, we note that members of our upper management team reached out to you twice last week in good faith to address your questions and address your concerns. To date, we have not received a response.
  
  Please note that in this type of program, payments are not sent to creditors immediately. Instead, your funds are deposited into a dedicated account and used to negotiate settlements over time, as clearly explained in the enrollment materials and agreement you signed.
  
  We encourage you to contact us directly so we can review your file together and work toward a resolution. We remain committed to helping you and ensuring you have a clear understanding of the process.

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  applied for their services, spoke to them on the phone at first, he told me that the interest rate on a loan would be high but wouldn't give me any more information on loan as to payment, wanted me to sign up for debt consolidation which means all my accounts would get closed and my credit would most definitely take a hit then when i told him I'm not doing that kept pressure me with how you gonna pay this down well first off none of your business after 3rd no i just no thanks and hung up. so, most of the complaints on here about them switching it is true. not a very good way to do business.

  

  Business Response

  Date: 06/11/2025

  Thank you for sharing your experience. We have thoroughly reviewed your file, and we want to make it clear that the interaction you described does not align with our companys values or communication standards.
  We do not condone high-pressure tactics or evasiveness, especially when it comes to discussing financial services that can impact a persons credit and economic future.
  
  We designed our process to be transparent and informative, ensuring that clients never feel pressured or misled.
  
  Following our investigation, we are taking appropriate internal actions to address this matter.
  
  Additionally, to prevent similar experiences in the future, we will conduct enhanced internal training for our client advisors, with a renewed focus on respectful dialogue, transparency, and informed consent.
  
  On June 11, a member of our upper management team personally reached out to clarify the situation and extend a direct and sincere apology. We truly regret that your experience did not reflect the integrity and professionalism we strive for across all client interactions.
  We appreciate your feedback and remain committed to continuous improvement, client advocacy, and delivering ethical services.

  Customer Answer

  Date: 06/12/2025

  I'm only rejecting because no one and I mean NO ONE reached out to me on June 11th.

  

  Business Response

  Date: 06/17/2025

  We respectfully disagree with the clients assertion. Our internal records confirm that management did make an attempt to contact the client on June 11th. We regret if this communication was not received, but we stand by the actions taken.
  At this point, we have fulfilled our obligations under the agreement and consider this matter closed.
  We wish the client the best moving forward.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested multiple times that this company stop contacting me via phone calls, emails or any other method yet they continue to contact to me. They are a straight fraud / scam as the email on their website to contact to remove yourself from their list doesnt even work. They call me multiple times a day through robocalling using prerecorded messages. I have blocked hundreds of their numbers but just keep coming. I will be filing state and federal regulatory complaints if this does not stop.

  

  Business Response

  Date: 05/06/2025

  We appreciate the opportunity to address the complainants concerns and respectfully submit the following in response.
  Our records indicate that the complainants contact information was previously added to our internal Do Not Contact (DNC) list. Once an individual requests to be removed or opts out, we make every reasonable effort to ensure no further contact is initiated. Our systems are regularly audited to ensure compliance with all applicable telemarketing laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act, where appropriate.
  We take DNC requests seriously and have already flagged this individuals information for suppression across all current marketing channels. While we cannot control third-party data vendors or unauthorized use of spoofed numbers, we have reviewed and confirmed that the complainants information remains on our restricted list.
  Regarding the assertion that our email address is non-functional, we have tested and verified that our opt-out email channel is active and operational. If the complainant encountered any technical issue, we sincerely regret the inconvenience and would encourage direct communication at *******************************************************************
  Please note that we do not use robocalling or prerecorded messages in violation of state or federal laws. If the complainant has received such calls, we welcome additional details, such as the caller ID, call date/time, and message content, so we may investigate whether these contacts originated from our organization or an unrelated third party using misleading tactics.
  We reaffirm our commitment to full compliance with all regulatory requirements and will continue to monitor this matter closely. We encourage the complainant to contact us directly so we can ensure no further communications are received.
  We are fully prepared to cooperate if you require further clarification or documentation.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a loan consolation thru Symple lending. Anastasia assured me all the required loans were on the payment. One was left out and I was served with summons to court. Symple lending. , especially Anastasia, kept assuring me it was on there. It wasn’t. No Symple lending and alperstein law won’t fix it.

  

  Business Response

  Date: 04/15/2025

  Thank you for your feedback. We understand your concerns and sincerely apologize for the confusion. Our management team has already reached out and worked directly with you to resolve the issue. If you have any further questions or need additional support, please don’t hesitate to contact us.
  
  

  Customer Answer

  Date: 04/15/2025

  This company hurt my credit score and cost me extra in payments. 

  

  Business Response

  Date: 04/16/2025

  Please be assured that our team is actively reviewing your file in detail. We understand the importance of your concerns and are committed to conducting a thorough evaluation to ensure all matters are properly addressed.
  Once our review is complete, a member of our management team will reach out to you directly once again to discuss a resolution. We appreciate your continued cooperation and understanding during this process.

  Customer Answer

  Date: 04/16/2025

  It cost me time and money 

• Initial Complaint

  Date:03/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First i applied for a Loan than i was denied and steered into a debt consolidation and Signed up for the above . 3 day s ago and today i decided to cancel which there web site states i have 7 days to do so. I have been on the phone over an Hour at least..Was transferred numerous times at least 5 from Ca to Az and different affiliates and subsidiaries and still i cant find anyone to be able to rectify this issue . They have my bank information and will start to automatically draft funds for a service i do not want . Please i need your help

  

  Business Response

  Date: 03/17/2025

  Thank you for contacting us. We understand your concerns and want to clarify your application and cancellation request.
  As much as we strive to assist every client in obtaining a loan, all loan offers are based on pre-approval criteria. Final approval is subject to various factors, including credit history, debt-to-income ratio, and other financial qualifications determined by our lending partners. If a loan was not available for you, we presented an alternative debt resolution solution tailored to your financial situation, aimed at helping you regain control of your finances.
  We also want to reassure you that while you signed documents, you were never fully enrolled in the program, as the required welcome call was not completed. Because of this, no drafts will be processed from your bank account, and you will not be charged for any services.
  Regarding your cancellation request, we regret that you experienced difficulty reaching the appropriate department. Our cancellation process is typically straightforward, and were unsure which number you used to contact us. If you still require assistance or confirmation of cancellation, please feel free to contact us directly at [contact information], and wed be happy to resolve this matter promptly.
  We appreciate your time and the opportunity to assist you. Please dont hesitate to contact us with any further questions.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took money in order to get a loan to pay off accounts and no accounts were paid off

  

  Business Response

  Date: 02/20/2025

  Thank you for reaching out regarding your concerns. We understand your frustration and want to clarify the situation.
  On February 20, management contacted you to review the documents you signed and explain the terms of your agreement. It appears there was a misunderstanding regarding the purpose and process of the service. However, we take client concerns seriously and have canceled your file as per your request.
  Additionally, we have processed a full refund of your first payment of $550, which should be credited back to your bank account within 35 business days, depending on your bank's processing time.
  If you have any further questions or need additional clarification, please feel free to reach out to us at *****************************

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consolidation $330 a month I email and don't get a reply back last time I emailed was sep 2nd 2024 with no reply till this day. I would like to get out of it. I feel like it is a scam at this point.

  

  Business Response

  Date: 10/11/2024

  We completely understand your frustration and concern, especially with the lack of communication from our side, and we want to assure you that this is not reflective of the service we strive to provide.
  We are actively looking into your account and the issues you've raised, and we can confirm that we are working on resolving this as quickly as possible. Please be assured that we are not a scam, and we are committed to addressing your concerns regarding the consolidation plan.
  We wanted to inform you that we have already processed your cancellation and refund request. Our team is working to ensure everything is completed smoothly, and you should expect to hear from our Client Relations department very soon to confirm the details and answer any remaining questions.
  We truly apologize for the previous delays in communication and appreciate your understanding as we work to resolve this matter.

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed for a cease and desist from this company multiple times. They keep contacting me. I have never asked for a consolidation loan. After I logged a cease & desists they started contacted me even more. In the past 2 days they have contacted me over 20 times

  

  Business Response

  Date: 08/16/2024

  Thank you for bringing your concerns to our attention. We take your feedback very seriously and strive to address all issues promptly and effectively.
  Cease and Desist Letter: We have thoroughly reviewed our records, and unfortunately, we did not receive your cease and desist letter. We understand how important this matter is to you and apologize for any misunderstanding or frustration this may have caused.
  Do Not Call (DNC) List: Please be assured that your information is on our Do Not Call list, and we have taken all necessary steps to ensure that you do not receive any further communications from us. Our policy is to honor such requests immediately upon receipt, and we have confirmed that your request was processed correctly.
  Next Steps: We regret any inconvenience this situation may have caused and want to reassure you that we are committed to respecting your preferences. If there are any additional concerns or if you continue receiving communications from us in error, please do not hesitate to contact us directly at ***************************** so we can resolve the issue promptly.
  Once again, we apologize for any distress this situation may have caused and appreciate your understanding.

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they email me everyday after I have asked them not to.

  

  Business Response

  Date: 08/12/2024

  Upon reviewing your complaint, we confirm that your request to be placed on our (DNC) list has been processed and respected. 
  
  We sincerely apologize if you experienced any inconvenience or if there was any confusion regarding this matter. Please be assured that we are committed to maintaining your privacy and ensuring your preferences are upheld.
  
  If you have received any calls after your number was added to our DNC list, this could be due to several external factors, such as delays in the system updating across all platforms or third-party entities that we do not control. We would be happy to investigate further if you could provide us with any specific details about such incidents.
  
  Please get in touch with us directly if you have further concerns or require additional assistance. We value your privacy and satisfaction and hope to resolve this matter to your total satisfaction.
  Thank you for your understanding and for allowing us to address this situation.