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Find a Location

Boot Barn Inc has 119 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Boot Barn Inc

      15345 Barranca Pkwy Irvine, CA 92618-2216

    • Boot Barn

      4530 S Broadway Ave Tyler, TX 75703

    • Boot Barn

      1131 N Burleson Blvd Burleson, TX 76028-7009

    • Boot Barn Inc

      8353 N Booth Ave Kansas City, MO 64158-1319

    • Boot Barn

      8105 Moores Lane #205 Brentwood, TN 37027

    Business ProfileforBoot Barn Inc

    Boots
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 26 Customer Reviews

    Customer Complaints

    41 complaints closed in last 3 years

    14 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers boots online and in-store.

    Business Details

    This is a multi-location business.

    Find a Location

    Boot Barn Inc has 119 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Boot Barn Inc

        15345 Barranca Pkwy Irvine, CA 92618-2216

      • Boot Barn

        4530 S Broadway Ave Tyler, TX 75703

      • Boot Barn

        1131 N Burleson Blvd Burleson, TX 76028-7009

      • Boot Barn Inc

        8353 N Booth Ave Kansas City, MO 64158-1319

      • Boot Barn

        8105 Moores Lane #205 Brentwood, TN 37027

      Headquarters
      15345 Barranca Pkwy, Irvine, CA 92618-2216
      Years in Business:
      43
      Business Started:
      9/15/1980
      Business Incorporated:
      9/18/2007
      Type of Entity:
      Corporation
      Alternate Business Name
      • Bootbarn.com
      • Boot Barn
      Business Management
      • Mr. Jody Moppin, Customer Experience Director
      Contact Information

      Principal

      • Mr. Jody Moppin, Customer Experience Director

      Customer Contact

      • Mr. Jody Moppin, Customer Experience Director
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      41 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/19/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      I recently bought a Stetson open road from Boot Barn on March 14, because I had reward credit on my account. However when I purchased it my account showed I had no credit. Boot barn had even sent me a flyer stating I had $15 in reward points to use in the mail. Im hoping either boot barn is willing to refund me $15 in my recent Stetson purchase, or to issue me a gift card or credit of $15 for future purchases online or in store. That being said, I love boot barn and spend a lot of money there. I even ordered a second Stetson a week later.Order number BB08664617

      Customer Reviews

      26 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joseph F

      1 star

      04/27/2024

      I went in to purchase a pair of jeans the jeans I picked out were on a shelf for the price of *****. Even the jeans on the sticker stated ***** when I went to check out the lady said that wasnt the right price and that the jeans were in fact *****. This is absolutely ridiculous. All of the jeans in that section were marked at the lower price. They refused to honor the price that they put on their jeans. Im in no way a lawyer but Im pretty sure that theres something in the Consumer Protection Act that says that they need to honor that price.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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