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Business Profile

Auto Manufacturers

Kia America Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kia America Inc has 8 locations, listed below.

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    Customer Complaints Summary

    • 2,029 total complaints in the last 3 years.
    • 961 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my car brand new in 2019. Problems with camshaft started 2 years ago,2022. *** replaced O Ring and plug, as well as camshaft position sensor. I took my car back on other occasions after the 'check engine' light would come on but by the time I arrived at the dealership, it would go out. I was told to come in when the engine light was on despite me mentioning that it is inconsistent. I was told the light had to be on in order to repair it. I took my car in two weeks ago and was told yesterday that the repairs would be $690. My warranty ended not long ago and this should have already been investigated when I took my car in and described the problems I was having.

      Business Response

      Date: 03/24/2024

      Hello,
      Thank you for your inquiry. We have found your case and an associate will follow-up with you regarding your concern.

      Customer Answer

      Date: 03/25/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased/Financed a 2024 *** ***** gt at ************************************ with a full basic and unlimited mile warranty. I noticed at around 5000 miles my car was having braking issues. Slowing down at highway speeds caused the steering wheel to shake. I took the car in today for service (03/11/24) and was basically told that it was caused from abuse, which I have never abused my vehicle. Their service manager denied fixing it because of said abuse. I purchased this car new roughly november 2nd of 2023 and wholeheartedly believe a car should never need new brakes at 7263 miles. ******* manager gave me a number for *** corporate which they said they couldnt help at this time. Referred me to take it another dealership. I already spent two hours there to be told they wont fix it. I couldnt get an appointment at ************ location until next Monday. I was already charged a marketup fee of 1500$ and another 3200$ for their warranty. The financial advisor gave me a pamphlet for a warranty company that had no record of my vin ever having a warranty with them . Not sure what shady business theyre running selling new cars with faulty brakes. Test drove it at 6 miles on it, barely drove a mile and then when I went to leave with it it had 20 miles. I have no idea where they took my car while I was purchasing it for 14 miles either.

      Business Response

      Date: 03/23/2024

      Hello,
      Thank you for your inquiry. We have found your case and an associate will follow-up with you regarding your concern.

    • Initial Complaint

      Date:03/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This issued been going on for sometime this account on my credit reports needs to be deleted the account was open June ******* and still reporting on my credit this account which some one close to me open with out my authorization this account needs to be deleted from my transunion report. The statute of limitations on debt in the ******************* is six years according to Section 2A:14- 1 of the state laws

      Business Response

      Date: 03/21/2024

      Hello,
      Thank you for your inquiry. We have found your case and an associate will follow-up with you regarding your concern.

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a brand new KIA ******** and the check engine light came on within a month or two of purchase. I was told it was a small Crack in the canister for the emissions unit. The part has not arrived at the dealership service department after several months on order. Also, the collision warning light comes on without a vehicle in front of me. Other lights are coming on intermittently on the dashboard.

      Business Response

      Date: 03/21/2024

      Hello,
      Thank you for your inquiry. We have found your case and an associate will follow-up with you regarding your concern.

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent out a warning letter about engine defects with the head gasket stating they will repair vehicles with this issue. The letter was sent December 15th. I have not had my car since December 8th. 3 months later they still have not repaired my vehicle.

      Business Response

      Date: 08/22/2024

      Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** does not want to honor the 2 recalls on safety engine repairs for my 2014 Kia ******

      Business Response

      Date: 08/22/2024

      Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was brought in to *************** due to the engine burning oil. *** has a ******* powertrain warranty. At the time my car had ****** miles and I was told I would get an oil change from *************** and return after driving ***** miles they would then determine if the car was really burning oil. It was determined I was burning oil and they submitted a request to the **** line which would approve the warranty covering a replacement engine. *** needed my receipts for oil changes to prove I was maintaining the vehicle. I told them I had some but I may need to talk to my mechanic if he had copies. I was instructed by ******************************* that we would submit whatever we had because he needed the loaner car back. The **** line wanted to do a partial tear down which I was told I would have to pay about $400 if the claim was not approved. *** **** line was provided a video of the tear down that was done by ***************. The ****nician doing the video can be heard saying the engine is clean no signs of sludge. The video shows a clean engine and I was told the purpose of the video was to prove it was being maintained since I didn't have all my oil change receipts. *** **** declined the claim due to sludge. *** is not honoring their warranty. Their own ****nicians have stated that the engine is clean and maintained. Many professionals including their own employees have maintained that the engine is clean of sludge and well maintained. I also have the video however I am unable to upload it due to the size. The vehicle then had the check engine light on and began shaking. It is currently at ************ and is in need of an engine due to a problem with compression in the engine which I've been advised is a completely different issue. That case number is ********. *** has been supplied with all but 2 oil change invoices and also has the previously mentioned video and still refuses to honor their warranty. Once again I was told the video was done to prove maintenance.

      Business Response

      Date: 08/22/2024

      Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2019 I received a letter from *** that a bushing may fail in the steering. They said they extended the coverage on it to 10 years from the time I bought the car. In late November 2023 the part did fail. I called *** ******** relations department and spoke to a supervisor on 11/30/23 who told me it was over the ****************************************************************************************************************************** half cause of what he called ******** loyalty. He told me to take it to a *** ****** near me and get it fixed which I did on 12/6/23 and sent them a copy of the invoice amount along with a copy of how I paid the bill. I sent all the above to *** and did not hear back from them so I kept calling and found out they lost what I sent to them. On 1/29/24 I was told by a supervisor at *** to fax the information to them again which I did on the same day. I called *** on 2/6/24 and was told they got the fax and gave it to the proper department to review. My case number is ******** and she told me the person she sent it to no longer works there and she would send it to another person that would contact me either 2/9/24 or 2/12/24 and if not to call *** 2/13/24 which I did today. Now they said they denied the claim even no one called me due to it happened past the ********************************************************* on 11/30/23 he knew it was over the 10 year warranty for ******** loyalty. The cost to fix it was $247.00 and *** knew there was a problem when they sent me the letter in 2019. I am 74 and on a limited income so even though its only $247.00 it matters to me. It is a 2012 *** **** and only has around ******* miles on it. I hope you can help. Thank you *************************** *********************************** *************** ******** *****. Email ************** Phone ************

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Purchased: 12/28/2023 Paid Amount: $32,572.98 Location was at the ************************ To do the complete package deal under "Assurance Plan" but did not do the door guard due to in stock was too wide/long and was told that the proper size was ordered. Only to find out on today's scheduling now two months later after prior inquiries and repeated wasted trips and wasting two hours to find out this was not ordered nor the second reasoning for visiting was to repair/fix a broken driver's seat belt. I have emails that confirm my inquiries and request that they make sure the items were in stock as to avoiding another unnecessary visit (THIS DID NOT HAPPEN AND AGAIN A WASTED TRIP). upon calling Kia ***** is no sense of urgency nor seriousness that this is truly a safety issue. The staffing is truly disconnected not only with Kia America, *** but also the Dealership and lack of responses to in-person, email and fax.I am asking for action to be taken as this is unprofessional, unsafe and unacceptable as well as to providing some measure of compensation for the loss of gas, time and mileage on a new 2024 Kia ****** (EX).There was a case number assigned (********) on 1/31/24 with Kia America and a nonresolved on 2/1/24 and then today 3/4/24.As for *************************** ***** were many interactions yet no actions by the General Manager, ************ who today brushed off stating Service is a separate entity from Dealership after the one response on 2/1/24 after Customer Relations contacted them for resolution to return vehicle and full refund and to getting the vehicle with the power liftgate however it was confirmed upon my own search this would lose the current features so we agreed to keeping and getting the power liftgate installed but again he the General Manager did not follow through via our text messages and discrepancies in the Package vs. the hardcopy sent which is showing ending date when it is a Lifetime Package,

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Replaced engine 3 times in 2 years because of manufacturer issue. Dealership recently took 3 weeks to replace the engine and the same issue started 5 days after I got the car back. I have been in contact with corporate where a claim is open and escalated. My case manager has not contact me in over 10 business days and is never available when I call customer care. I just want an exchange for my car with ***. Im going broke surviving on savings to fund my rentals. I have a one year old and 3 month old, I cant afford this. Case ********.

      Business Response

      Date: 08/22/2024

      Thank you for your inquiry. We have located your case, ********, and believe your issue has been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    Kia America Inc is NOT a BBB Accredited Business.

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