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Business Profile

Auto Manufacturers

Kia America Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kia America Inc has 8 locations, listed below.

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    Customer Complaints Summary

    • 2,028 total complaints in the last 3 years.
    • 976 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2019 *** Sportage's paint has recently started to flake off. I read hundreds of instances of this happening in various years and models of ***s yet it hasn't been addressed by them. I have filed a complaint on the ***** website as well as numerous ******** groups regarding the same.

      Business Response

      Date: 07/29/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:07/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing to express my frustration with my 2021 *** ******** after experiencing a major engine failure while traveling from ********** to ******* with my children. We were stranded on I-95 South, in an extremely unsafe situation, and I was shocked to find out that because I am not the original owner, I am ineligible for the powertrain warranty.I contacted *** customer service immediately for help, only to learn that I would not be covered under warranty for the engine failure, even though it was a mechanical issue outside of my control. This left me with a bill over $10,000 for repairs, while my extended warranty covers only $5,000, putting me in a difficult financial position. As a single mother with one job and no savings, this has become a significant hardship.I find it unfair and unreasonable that *** would refuse support in such a critical situation, especially when the failure was due to a mechanical defect. I believe *** has a responsibility to stand by its customers and offer assistance when faced with circumstances like mine.I am requesting that *** review this case and offer a fair resolution, as this situation has left me financially and emotionally stressed. I trust that *** values customer loyalty and will help me resolve this issue as soon as ************ #*****************

      Business Response

      Date: 07/29/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

       

    • Initial Complaint

      Date:07/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I financed my Kia ********* with ***************** in November of 2019. I was to pay 66 payments of $570.71 to KMF over 5 years for a total of $37,666.86. I made my first payment ($570.71) on 12/27/2019. There was an error on my part, and I was late with the January payment ($570.71 + 10 late fee) so I made this payment by phone on 2/20/2020. I subsequently have made a monthly payment to *** in the amount of $570.71 every month until I completed all of my payments on 5/27/2025. *** claimed that the payment that was made over the phone was reversed by my bank (Bank of America). Bank of America claims that they did not reverse the payment. After speaking with several *** representatives and several hours of my time this issue has not been resolved. I faxed proof of payment and a copy of my bank statement to KMF on 8/14/2021. I was hopeful that this would resolve the problem but they continue to harass me for a payment that was already made. They now want to add an additional $148.86 charge to **** am not sure how else I can prove that I made this payment and I am concerned that it is going to negatively affect my credit and they are now stating that they will repossess my car, even though I HAVE MADE ALL OF MY PAYMENTS! This has been extremely frustrating that I have done nothing wrong and have taken several steps to verify all of my payments and this company is incompetent and irresponsible.I look forward to your assistance because I am left without any other power to rectify this situation.

      Business Response

      Date: 07/27/2025

      Hello, 

      Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

       

    • Initial Complaint

      Date:07/19/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March 10th afternoon my ********************************************************************* ***************, ********. My home dealer is Cowboy *** of Conroe and I live in ********, **. The dealer's Service Advisor said the engine had gone bad. At the time the vehicle had ****** miles and still under powertrain warranty. ***** *** of Fort ***** took 2 months to ***lace the engine and I spent all that time in rental vehicles. I also had to go pick up my vehicle due to *** Corporate's lack of support to reunite the vehicle closer to my location indicating it was going to take about 7 to *************************************************************************************** **# *****/invoice K1CS1201295, which the warranty covered the ***airs but still to July 19th, 2025 *** has not reimbursed for the rental charges I incurred from March 10th to May 9th, 2025 until I was able to collect my vehicle from ***** *** of ***************. Few weeks later in June, the vehicle is misfiring and I take it to Cowboy *** of Conroe, which indicated a fuel injector was bad. MO #***** invoice K1CS187244 and after fighting with *** Corporate, the warranty covered due to long time in previous ***air. After the last ***air, the vehicle was unreliable for my long work commute so I sold the vehicle to Carmax North in *******, which the estimate value was $27,000 and prior to ***airs the estimates from *** were around $30,000. Hence, I also took an almost $3,000 loss in the car value. *** closed my case #******** without rental reimbursement or information on the path forward. I have had two calls from a customer service *** indicating the case is with Good Will at ***. I have provided all details and files to *** for reimbursement.

      Business Response

      Date: 07/27/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:07/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 06/17/2025 i have to call 800 number and the towing company come to my house and pick up the car EV9. since i purchase he having a issues the dealer don't do anything about ******** is 07/18/25 and i don't have any call form the dealer is a month w/o no car i have to get another car. no call no solutions.

      Business Response

      Date: 07/24/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:07/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Total engine failure on a 2018 KIA ********* Service Department (Dutchess **** ************, **) states I am eligible for an engine replacement but *** corporate is denying the claim from the delaership.

      Business Response

      Date: 07/23/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:07/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I have a 2019 *** ***** LXS and the infotainment screen is delaiminating from the inside of the screen. It's starting on the right side of the screen and progressing. I have seen that it will worsen overtime and at one point it will be unresponsive. I have seen other stories relating to my issue. It is happening primarily 2019 2021 *** ***** models. I believe it's a manufacturer issue and needs to be replaced by *** if your warranty has expired such as mine. I reliy on this screen for everyday use. I do not wannna pay $2000 for a new one I just want this issue resolved and should be a recall thank you

      Business Response

      Date: 07/23/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:07/15/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called this company back because customer who previously had my phone number lost number and the number was recycled to me I asked the company to remove my number from their system they proceeded to ask me for account information and my name to look up the account I repeatedly told them that I was not a customer I did not have an account and their response was they could not remove my number from their system without the account information I asked to be transferred to a manager and I was put on hold to be taken back off hold and the same representative got back on the phone and pretended to be the manager and denied my request to have my number removed from their system

      Business Response

      Date: 07/22/2025

      Hello,

      Thank you for your inquiry. We have created your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

      Customer Answer

      Date: 07/22/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** ******

       

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a *** Sorento on January 31, 2025; with full warranty. Just after 3 weeks the vehicle started stalling on me and multiple lights started flashing on dashboard. Check engine light appeared on the dash board. I called and took the car in to the manufacturers authorized mechanic. Even though it stayed there for multiple days I was not given a loaner car. I got the car back and within a week or so the same problem occurred again. Sent the car back, and it stayed at the shop for multiple days. The car is back at the shop again for the 4th time, and its been 3 weeks. The dealership is telling me that they are waiting for the manufacture for a replacement of a engine. I believe there is a major issue that the dealership is not addressing. If a car has had the same issue 4 times in less than 3 months I think the dealership and the manufacturer should give a completely new replacement. I hope your organization can assist me in getting them to do right. Thanks so much for your help.

      Business Response

      Date: 07/27/2025

      Hello,

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I leased a *** EV9 in June 2024. It has spent 4 months of the first year in the shop for battery related issues. Todays day is July 13th and my vehicle has been at the dealership since May 2nd. Kia America is ignoring my communications and will not give me a timeline on when my vehicle will be fixed. My agent is ignoring me and I have asked to speak to a supervisor with no response. They paid me a settlement at the beginning of the year because I was going to lemon the vehicle. No I feel like they are ignoring me because I have no legal recourse. I am paying monthly payments and insurance but I dont have the vehicle. Not to mention I am paying for a rental out of pocket and my agent has told me that they are not obligated to reimburse me. Please help me, I feel like I am being taken advantage of.

      Business Response

      Date: 07/27/2025

      Hello, 

      Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

       

    Kia America Inc is NOT a BBB Accredited Business.

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