Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kia America Inc has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America, Inc

  100 Galleria Pkwy Se Ste 1500 Atlanta, GA 30339-5948

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

• 

  Kia Motors America, Inc

  100 Galleria Pkwy SE Ste 1550 Atlanta, GA 30339-5959

• 

  Kia Motor Finance

  4100 Wildwood Pkwy Atlanta, GA 30339-8400

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2017 *** ******* that I bought brand new. It's had a number of recalls done on it. But the big thing going on with it which apparently has a class action lawsuit that I sent in paperwork for a long time ago. ***y sent me something saying my warranty had been extended. I didn't realize it was because the car vaporizes the oil while it's in the chamber of the engine. And I found this out because i happened to see the oil light flicker and it went out. We checked the oil. No oil on the dipstick. Took it to *** after adding oil. And they knew exactly was going on My first question to them is why doesn't the oil light stay on so you know you have a problem. ***y tell me at *** ****** yea it flickers if you don't see it you burn up your engine. In all my years of driving every car I know when oil gets low that oil light comes on and stays on not 2017 *** ******* So they know about that problem. ***n I am told the oil ***** in the chamber and *** knows this and are fighting the people who make the part for them to see who's responsible for costs. Every time I get gas and I check my oil I have to put a quart in. My car only has ******* miles. *** car I gave to my daughter was a ***** Malibu MAXX I prayed it would get her through college it did and then some at 20 years old it was still going strong and had over ******* miles ***** zero oil. Being disabled I bought this *** for reliability and now I don't even have that. *** here tells me if I burn up the engine they will fix it for free. I can't afford to wait till the engine ***** up. If I get stranded with my disability. And *** you know about this problem do the right thing fix it!!! I am doing my part by main training this vehicle Below is what I was sent and yes I did do the software updates and other required recalls.

  Business Response

  Date: 08/02/2024

  Hello,

  Thank you for your inquiry. We have located your case,  ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is with a 2017 *** ******** EX, which is paid off and has less than ****** miles. On April 23, 2024 all of the computer-based systems failed one-by-one. The car was in an unsafe condition to drive. It was initially taken to a luxory import repair shop (since my friend is a master tech there and it was very close to my office). The could not assess and repair with computer scanner. It was then taken to a *** dealer (again in very close proximity to the original shop). This *** dealer said that the wiring harness needed replacement and that it was going to cost close to $5500-$6000. I asked how they arrived at the diagnosis and they could not (or would not) supply a succinct response. On May 10, 2024 I carefully drove the vehicle to the dealership from which it was purchased. It has been there ever since. The complete history up until today is attached.

  Business Response

  Date: 08/02/2024

  Hello,

  Thank you for your inquiry. We have located your case,  ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 08/02/2024

  This response is unacceptable. There is already a case open with **** and there is already a person assigned to the case. I have not had any communication from the case agent for one week. The purpose of the complaint was to bring the attention to the fact that today August 02, 2024 will mark 12 weeks that I have been without my 2017 Kia ******** EX. I want to know when my car will be repaired to my satisfaction. That all being said, two things have occurred since the filing of the initial complaint:

  1. A "soft" credit check was performed on our ************** pertaining to Kia *********************** What was the purpose of this?

  2. I did receive a phone call from the service manager at ************** on August 01, 2024, stating that they believe that the Body Control Module is the part that has failed. I do not know this for sure and I do not know how it was decided that this is root cause of the issue with my vehicle. I would appreciate a full analysis of diagnosis and how the decision was made.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle was purchased as a second owner in 2020. In March of 2022 the vehicle started having issued running. We took it to the local dealership ********************* and they diagnosed it as engine failure and the engine would need replaced. *** denied the power-train warranty stating we were not covered as a second owner. We spoke with *** directly and they said we would not be able to get reimbursed for the engine. We paid the dealer a total of $5,344.10 and incurred extra transportation expenses for the over 2 months the car was in the shop. In 2023 I joined the class action lawsuit against *** but the claim was denied. I was told by the representative that the repairs should of been covered under the warranty since *** gives 60K power train to second owner and the car had approx. 47k miles when the engine failed. *** has continually denied our claim and will not fulfill their warranty. We are seeking the $5,344.10 we are out that the warranty should of covered.

  Business Response

  Date: 08/02/2024

  Hello,

  Thank you for your inquiry. We have located your case,  ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:07/25/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have encountered some unexpected and challenging circumstances that have led to a delinquency on my account with ********* Finance. In May, I was admitted to the hospital due to a severe case of food poisoning, which required an extended stay and medical treatment. This unforeseen situation not only had a significant impact on my health but also resulted in a substantial accumulation of medical bills and insurance-related expenses. As a result, I faced a financial strain that made it difficult to make timely payments on my credit card. In addition to the financial challenges, I want to emphasize the significant physical toll that this food poisoning incident took on me. It was a truly harrowing experience that I had never encountered before. I lost a substantial amount of weight due to my inability to keep food down. The constant nausea and vomiting left me weak and physically drained, making my recovery even more challenging. It was a terrible experience that I hope to never endure again. I am now in a position where I need to secure additional financial support to manage these outstanding medical bills and insurance costs. I recently visited my local credit union to apply for a personal loan to help cover these expenses. Regrettably, I could not secure approval for the loan due to the delinquency reported on my credit file. This has only added to the financial stress I am experiencing. I understand that my payment history is crucial, and I have always strived to maintain a record of on time payments, as you can see Ive never missed a payment until this incident. Given the circumstances and the financial hardship I am currently facing, I'm hoping ********* Finance can help me out here and make some adjustments to get me back in positive standing. I'm super committed to returning to financial stability, and any help would be appreciated. Your assistance would be greatly appreciated and would make a considerable difference in my current situation.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought new 2023 Kia ***** LXS in July 2023 from ********************* Kia *********** Ever since the purchase, it has Steering related mechanical issue whereby the car feels excessively bouncy with sideways abnormal movement (drifting or sway) along with subtle sudden shaky-jerky movement and looseness in the wheel leading up to steering but no vibration. This is felt at both slow speed and highway speed. In the beginning the steering itself felt too tight making it a hard to maneuver or say unsteady handling of steering that required continuous correction to keep the vehicle straight as it'd drift. ********************* *********** has always vehemently denied the problem calling it a normal function of the vehicle. Several times their ************* has unacknowledged the issue. I was suggested to take it to another dealership for Fix. Other dealerships reluctantly accepted to look in to vehicle but would not acknowledge the issue based on the report that ************************* has not found anything wrong with Steering or Suspension system. I tried convincing the other dealership named ************ to look in to issue and even left the car with dealership for 3 consecutive days recently for proper diagnosis of the issue but they returned the vehicle saying nothing was wrong. I drive the vehicle 5 days a week, and each time it drives erratically with unsteady movements, subtle shakiness, looseness and regular correction of steering. I feel convinced by the advice of some auto experts on the web that the symptoms of issue suggest faulty Steering System such as Steering linkage or steering column. Both dealerships have confirmed that they found the suspension to be Okay. They have not investigated the steering components for further diagnosis as the next step. I feel unsafe whenever I drive the vehicle. Kindly help and advice.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2016 ************* engine seized up with no warnings no lights no overheating no noises prior. *** has been having these engine issues for years now my engine is not included in the warranty extension yet the dealership can find no reason for the engine to seize like that and apparently, another model that has my particular engine in. It is now having the same issue on a grand scale *** refuses to assist me in getting this fixed.

  Business Response

  Date: 07/28/2024

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *** ****** that I had for only 6 months caught on fire while driving on the freeway I put $10000 cash down on this car on top of making payments each month when this took place I contacted corporate office of *** they agreed to pay me back my deposit and pay the loan off I was supposed to have payment sent over night here it is ******************************************************************************************** know why I still havent received payment Ive been out of a car this entire time about to be homeless because I cant afford to get back and forth to work I have left numerous emails and voicemail the customer service is very very rude and they lie and say they cant reach out to the national office Im so upset payment shouldve been excepted 3 -4 weeks ago and Im still getting the runaround never will I ever do business with *** again

  Business Response

  Date: 07/28/2024

  Hello, 

  Thank you for your inquiry. We have located your case,  ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:07/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  since May/June 2024 I have been dealing with *** and its Employee Regarding a recall/Class action on 2014 kia ******** Due to information being with held on multiple conversations/ calls with ***, I am out of $3,500. I have been ignored and turned away multiple times

  Business Response

  Date: 07/28/2024

  Hello, 

  Thank you for your inquiry. We have created a new case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 07/30/2024

  I called the number provided in the email **************(4Kia), I spoke to **** (07/30 @10:22am) and provided my new case number #********. 

  She stated , she did not see any documentation, other than mu case is now being handled by ***** and he will call me on 08/01.

  Due to the limited information, I am selecting I do not accept the response made by the business to resolve this complaint.

   

  Business Response

  Date: 08/20/2024

  Hello,

  Thank you for your inquiry. We have located your case,  16511341, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paint bubbling and peeling off in several places all over the fender of my 2021 *** ******** Car is less than 3.5 years old and has been garaged for over 2 years. When I did some research into this, I found that this is a well-documented issue beginning as far back as 2014 with a specific paint color (which happens to be the paint color that I have-*********************). I was even charged extra for this color paint upon signing the lease. Filed complaint today with NHTSA as advised. Contacted *** today as I just noticed it last week and was told by *** my warranty just expired. Since this is a thoroughly documented issue with this specific paint color, this is a *** quality issue that they have obviously not addressed. There is no reason for paint to be bubbling and peeling off in several places of a 3.5-year-old car.

  Business Response

  Date: 07/28/2024

  Hello, 

  Thank you for your inquiry. We have created a new case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 07/28/2024

  I already contacted customer care before I started filing complaints with NHTSA and the BBB and was not offered any assistance from customer care. 

  Business Response

  Date: 07/30/2024

   Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 08/01/2024

  Again, the first step I took before filing complaints was contact *** customer care. They were uninterested in rectifying the situation and offered no solution and couldnt care less about helping. In fact, I responded to their original response before filing complaints and asked to have it forwarded to a manager and never received a response back. 

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my car in 2013- White painted car, there has been a class action law suit filed against *** for white paint chipping in 2017. At that time my car did not have shipping, however now it does. Spoke to Hope (and her supervisor ******) at *** and she stated that we could submit photos of the chipping and they would review to fix the effected areas. She then stated that since my car is older than 3 years they would not fix the paint. I would like my paint fixed as this is a known issue with white *** cars. they have advised that they would have my concern escalated but i would not get a reply for 10 days just to speak to the escalation ***** My only resolution is to get the paint fixed which is an issue on their end at no cost to me as this is an issue with the paint they use.

  Business Response

  Date: 07/28/2024

  Hello,

  Thank you for your inquiry. We have created a new case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.