Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America, Inc

  100 Galleria Pkwy Se Ste 1500 Atlanta, GA 30339-5948

• 

  Kia

  P.O. Box 55000 Dpt. 193901 Detroit, MI 48255

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

• 

  Kia Motors America, Inc

  100 Galleria Pkwy SE Ste 1550 Atlanta, GA 30339-5959

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2023 I called *** motors in regards to my engine failure. I was told that I had an extended warranty and that they could look at the engine to see if repairs would be covered. I was told it would be at least 2 months due to short staffing. August 2023 I began calling to follow up with the car. I was given the run around each time. Either they could not find the car, the account, or the person I would have to talk to would have to call me back because they were unavailable. Each time I made sure they had the correct name and contact and I never received a call back. October 2023 I drove up to the ********** where the car was being held. I spoke to ***** where I explained the situation. She sent an email on my behalf to the manager and gave me her card to reach if I had any questions. January 2024 I received tickets in the mail with my license plate attached to a car that did not belong to me. I reached out to *** to inform them and was told they dont know what happened and they just brushed it off. I filed a police report. March 2024 I received a call from an officer informing me that they pulled over someone who was driving around with my tags. The assailant admitted to stealing my tags while working at the *** **********. September 2024 I am informed by Credit acceptance that although I requested for my car to be voluntarily repossessed, the very same *** ********** told them not to take it. I am now left with a car that is not only subject to high rates of theft and multiple recalls, but has not been repaired(so now of no use to me), fees from tickets their employee incurred after he stole my tags off of my car that was on their lot, and now stuck with a predatory car loan because a service member of *** told them not to take the car.

  Business Response

  Date: 09/18/2024

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is refusing to process a recall on my engine that I was never informed about, because I haven't done the very recall they are refusing. I purchased this vehicle from a reputable dealer who was given all of my information in 2020, which is the year of the recall. I was given no notice about said recall and now that the engine has failed (at less than 160k miles) they are refusing to do the necessary repairs claiming negligence on my end, which is false. I have performed routine maintenance on the vehicle and not once during inspections or repairs was the recall notice mentioned.

  Business Response

  Date: 09/11/2024

  *** ******* America (KFA) has identified that this was routed to the incorrect company. Please follow up with the vehicle manufacturer *** Motors America (KMA) for any concerns related to the vehicle and safety recalls. *** can be contacted by phone at **************.

  Business Response

  Date: 09/18/2024

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a brand new 2025 *** ******** EX August 24th, 2024 with 34 miles. Battery died multiple times, at no fault of our own, within the first week of owning the vehicle. First time at 184 miles and second time at 238 miles. Multiple similar reports of this issue have been reported online in forums regarding a parasitic battery drain issue. We reported to the dealership and had them test the battery on September 10th, 2024. Dealership claims we are leaving lights on, which is not true, and said the battery test came back normal. We had to personally shut of certain vehicle features such as the A/C ventilation setting which runs when the vehicle is off, to stop the battery from draining. The dealership told us via phone call on September 3rd, 2024 to shut off and delete the *************** which we also paid for, to possibly prevent the battery drain. The dealership also directed us to refer to a forum on ***'s website that was full of people reporting the exact same issues we are experiencing. However, *** and the dealership are unwilling to resolve this issue. *** is not being honest and acknowledging that the brand new 2025 *** ******** vehicles they are selling are not fully functional and are unusable without making modifications to the features of the vehicle that we paid for. *** is unwilling to acknowledge the reality that these ************************************************************************************************************************************* a brand new vehicle with a dead battery. *** is unwilling to resolve this issue with us and find a solution to this problem as well, as noted in the previous phone call interactions and battery check appointments made at the dealership. They have done nothing to resolve this issue and claim the problem does not exist even though we have proof of the problem existing in multiple instances as well as thousands of more customers with the same vehicles reporting the same issue.

  Business Response

  Date: 09/17/2024

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 09/17/2024

  I am looking for a solution to resolving this issue and so far I have not received a solution. I have only received communication from *** requesting to talk about this issue and therefore I reject the response from Kia America and do not wish for this case to be closed until there is a resolution and the problem is fixed. I am willing and actively communicating with a case manager at *** in attempt to find a just resolution. We have documentation of our *** dealership running diagnostics on the battery a week or two ago, and claiming we "must've left a light on" after the battery died, and that the battery test results came back normal. This result was expected on our end as I don't believe this is a battery issue per se. I believe something else is drawing on the battery constantly when the vehicle is not in operation causing the battery to go dead. Not sure if it's a software issue or something else. Hundreds of thousands of other customers of this specific vehicle year, make, and model have been reporting the exact same problems as I have stated here. Hoping through communication we can come to a resolution and have this problem fixed on our brand new vehicle, which at that point, I will then be willing to close this case. Until then, I will keep taking actions to further prove my case and I hope *** and the dealership will stop suggesting my wife and I of being at fault for a dead battery on a brand new vehicle, purchased off the lot, that clearly is defective. 

  Business Response

  Date: 09/18/2024

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your Auto-Created Case Number: ******** AND ******** VIN: ***************** Called and filed complaint less than 1 month after having car. Explained situation. *** *** agreed that she would want full money back as well. She expediated case. YET Car has been in shop with same and existing issues 3 times in less than 40 days of purchase. *** assigned case manager-****.Information **** got from dealership and service station- crazy wrong, one of which "i better come pick up the car or I was going to charged storage fee"--CAR was in my driveway! After I spoke with **** on phone, he said he'd be in touch the next day. I never heard from him again. Sent multiple emails, called, texted etc.Called corporate- **** was no longer on case. It had been assigned to *******. *** assured me that ******* would be in touch by the next day.- After 2 1/2 weeks of never hearing from *******-or having any of my emails addressed I called Corporate again. Supposedly ******* had sent an email- I asked for the address- it was an email address that I had NEVER heard of. They forwarded it to me. I responded. And again *** assured I'd hear from ******* next business day. 5 days later still nothing.called corporate again today, sept. 9. They gave me *******'s phone number. It's not his number and again no response to emails.spoken with: ********* initial complaint filed. Many other customer service **** and their supervisors including:*** ******** ******** ******* ********

  Business Response

  Date: 09/17/2024

  Hello, 

  Thank you for your inquiry. We have located your case,  ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 09/17/2024

  I contacted Kia America 4x via email last week and called corporate again today. I was given no information when I called and had to leave a message for supervisor. The case manager I spoke with told me she could do nothing- I had to contact the case manager. I explained I had done that every day last week, with NO results. Last week I was told by case manager, ******* that I would have an offer by the end of the week. At the end of the week, I did not have an offer. He said he was waiting... ON WHAT? Nothing is being done on car. There is not any new info. Just the videos I have taken since purchase date of the things not working. *** has provided contradicting info since this case was opened. 

  PLEASE- what is going on?! Am I going to be receiving an offer? Do you want me to contact a lemon lawyer? 

  Business Response

  Date: 09/18/2024

  Thank you for your inquiry. We have located your case, ********, and will notify the management team requesting they follow-up with you regarding your concern. Alternatively,if you would like to contact us at your convenience, you may request a supervisor directly from a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 09/26/2024

  I have called and requested a supervisor every other day for the last 2 weeks. Every single time it has gone to a machine that assures me "I will get a call back within 48 hours." HOWEVER, I HAVE NEVER RECEIVED A CALL BACK. THIS CASE WAS "EXPEDITED" 2 1/2 MONTHS AGO (2 WEEKS AFTER PURCHASE) AND YET NO ONE FROM *** RESPONDS TO EMAILS OR CALLS.

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 weeks ago my 2011 *** Optima's engine died while driving. I am the 2nd owner of the car and bought it in summer of 2022 (not 2020). Before buying the car private sale, I sought my mechanics advice who told me *** engines had issues going back to 2011. Before buying, my brother called the closest *** dealership to confirm the owner was telling the truth that he had taken the car in for all safety recalls. *** told my brother the engine and vehicle belonging to the *** he provided were good to go and that the engine recalls were done.After my car died, I had it towed to my mechanic and was told the engine was bad. I called **** ****** *** and informed them of the situation. I don't recall who I spoke with, but I asked about the recalls and any red flags that would void any warranties on the engine. I was told there were none and I should have the car towed to have them do an engine inspection. Yesterday, September 7th, I called *** because I had not heard anything about my car. I was told an inspection was done but the warranty was voided because a recall for *** sensor had not been done. I called *** consumer and spoke with a supervisor who just read a template of the Federal Lawsuit and how due to the voided warranty, *** would not replace my engine. I explained how I had called prior to buying the car and confirmed the engine was up to date with any recalls and I had not received any recall notices for the *** sensor. I only ever received a recall notice about the anti theft software. The supervisor was extremely insensitive toward me and told me there were numerous recalls and that whomever I called at *** would have never told me the car was good to go.I would've taken it in if I knew about the recall. They are refusing to replace the engine. *** is charging me $190 for their diagnosis and a quote on a replacement engine. The car was well maintained with prompt oil changes. I feel like I'm being scammed into paying for a problem through no fault of my own.

  Business Response

  Date: 09/18/2024

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After getting the update for *** theft my *** ******** was stolen again 13 months later using the same method they did before this wasnt fixed on the recall. Would like this Vehicle bought back for purchase price. Also all repairs paid back.

  Business Response

  Date: 09/18/2024

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently purchased a 2022 *********************** Edition. It has the trim pieces that fall off and become discolored which is a known issue that many other owners have had replaced by **** My claim has been denied twice because the district manager in my area filed it incorrectly and stated that the trim is falling off because of a vent visor. We did not ask for the 1 piece of trim that is falling off to be replaced and only asked for the other discolored pieces to be replaced. We did dispute this through *** Corporate and received a very rude and nasty phone call from a woman named ***** in the escalations department. She refused to give me the name of her supervisor after multiple attempts to be transferred or get a call back from them. This is the worst experience we have ever had with *** and this is the second vehicle we have owned from them and may be the last. All we want is to have the same trim fixed that everyone else with this issue is getting replaced.

  Business Response

  Date: 09/18/2024

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 09/18/2024

  I am awaiting phone call before saying this is resolved 

  Business Response

  Date: 09/23/2024

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 10/03/2024

  Awaiting actual conversation instead of voicemail tag.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a total loss on my ***************************************************************** getting the necessary documents to gap to finish paying off the car.

  Business Response

  Date: 09/18/2024

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

  Customer Answer

  Date: 09/18/2024

  I simply want ***************** to fulfill their end of the agreement and forward all required documents to the ********************* to satisfy the loan

  Business Response

  Date: 09/24/2024

  Hello,

  Thank you for your inquiry. We have created your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

   

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 my 2017 *** ******** was stolen from my apartment complex (Fully locked and window broken) after already being stolen the year before... This time however the result of that theft left my *** in full breakdown of engine, and transmission repair as well as brakes/tires etc... this is tragic and left me nearly bankrupt as my *** *** is still financed and my auto insurance is not covering theft and recovery specifically since *** has been apart of a litigation due to the recent trend of theft for *** ***s because of easy key ignition access. I spoke with *** theft department AND *** ******** to seek repair cost assistance due to their responsibility of the *** they sold me.

  Business Response

  Date: 09/18/2024

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/17/24 our 2021 *** ****** broke down while I was driving it to work. There was a recall for the engine because it had oil rings that were too hard. We had our local *** dealership perform the fix. We had the vehicle towed to our local auto body shop that day. Just prior the vehicle was in an accident where we were determined not to be at fault, and we had ****** Auto body look at the engine to see if it was the from the accident, they determined it was not. On 6/17/2024, after ****** Auto Body determined the damage was not from the accident, but rather the engine, we used ***** roadside assistance to have the vehicle towed to Billion *** (our issues are not with the dealership). They were unable to look at the vehicle until 7/18/24 the diagnostics was performed and we were told the engine needed replaced. We were told it was under warranty and to process the warranty claim we would need to submit our oil change records. We did. *** approved the engine replacement, but now the dealership isn't getting the parts to complete the replacement. We are a ****** family, we can only transport our children in vehicles listed on our license, which the ****** is. I work at the ** about 17 miles from home and I can only use my parking pass on the vehicle it is registered to (make, model, license plate #). Our dealership does not have a loaner program. We cannot afford a rental car and then having to wait 3-4 months for a reimbursement. Our insurance won't cover a rental car that long. At this point it would be about 10k to have had a rental car for 3 months in our area. We can no longer borrow our friend's and family's vehicles because it is taking too long to repair. I want to stress, this is not against out dealership, they did their part, *** needs to get the parts sent. Our dealership is keeping in constant contact with us, but can't do anything until they get the rest of the parts.

  Business Response

  Date: 09/18/2024

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 09/18/2024

  At this time I do not accept this response. It does not detail any steps taken to resolve our issue. It says you found our existing case, but thats our second case and we still dont have our vehicle back. It still is not repaired. We made multiple contacts with your customer service department and we got no where. We didnt see any action until we filed this complaint.

  The dealership contacted to let us know corporate reached out to them and asked why the repairs werent done. The dealership told corporate that they have been trying to get the parts and the tracking information for the parts and that it was never received. According to the dealership when he told corporate they said they would look into it and magically, the parts showed up the next day.
  

  We were told by the dealership it should be completed this week or at the beginning of next week.

  We will not accept that this issue is resolved until the vehicle is repaired and given back to us, because until we get it back, its not resolved.

  Business Response

  Date: 09/24/2024

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.