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Find a Location

Auto Renewal Center has 1 locations, listed below.

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    Business ProfileforAuto Renewal Center

    Auto Insurance

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6789 Quail Hill Pkwy Ste 605, Irvine, CA 92603-4233
    BBB File Opened:
    7/6/2020
    Years in Business:
    4
    Business Started:
    6/20/2019
    Business Incorporated:
    6/20/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Direct Marketing Group LLC
    Contact Information

    Principal

    • Mr. Kennny Trann, Customer Care Relation

    Customer Contact

    • Mr. Kennny Trann, Customer Care Relation
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Auto insurance

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/22/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Date of transaction Sept.19, 2023 Put down a $295.00 down payment by credit card on an auto renewal warranty protection for a 2016 Kia ** optima . The first monthly payment was October 6, 2023 by auto payment via by credit card. It was to Mepco phone # ************ I called and canceled it by Oct. 23 as I had not has a written copy of anything I filled out the required paper work and had it notorized and mailed to the given address at :*************************************************************************************/They received it. Since the I have been back and forth with them about a refund. Always an excuse like it was not put in the system etc etc. I have been getting text messages and paper bills from Mepco for payments They said nothing was received by them for cancellation.I cancelled my credit card so they would not keep taking payments .In my last call to the Auto Renewal Center today they wanted a cancellation Number. I was not told I needed one and did not receive one .Their # ************ an answering service and no one calls back. They need to call Mepco and say it was cancelled in Oct.so I dont keep getting harassed,. They said they cant do anything till the *************** tell the its cancelled. The first credit card payment was issued for $270.17 on Oct. 7, 2023
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Monet W

    1 star

    02/20/2023

    If I cld give this so called company a Zero stars I wld. They are unprofessional and rude as all get out. They don't like to answer the phone and when they do they say the agents are at lunch and will call you back. They are TRASH!!!

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