Complaints

This profile includes complaints for Hyundai Capital America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hyundai Capital America

  3161 Michelson Dr Ste 1900 Irvine, CA 92612-4418

  
• 

  Hyundai Capital America

  PO Box 20835 Fountain Valley, CA 92728-0835

  
• 

  Hyundai Motor Finance

  260 Interstate Circle NW Atlanta, GA 30339

• 

  Kia Motors Finance

  PO Box 660891 Dallas, TX 75201

• 

  Hyundai Motor Finance

  PO Box 0542 Carol Stream, IL 60132

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hydundai Finance has repossessed my car twice after I was not even a month late after I had already made payment arrangements. My car not is $350 a month, but once they send the tow truck to pick it up, I end up paying them 4 times the amount that total $1,160, plus and additional $500 dollars to the towing company they use. The towing company is trash and doesn't have a human to speak to and all requests are done by appointment ONLY. They are only opened twice a week, so that they can rack up in fees. The point here is that Hyundai Financial Institution is trying to resell this car and get double the down payment and cause chaos for me the owner of the vehicle. When asked if they could wave the towing fees, I was denied twice and since have sought to speak to the managers who never return calls. The managers are angry and not helpful at all. I have never seen anything like this for a main stream financial institution and one has to have a credit score of 750 and above to even get financed with this company. I wish that I had financed with Capitol One or some third party financial institution. Hyundai need to be investigated for unlawful behavior like this the same way that ***** Fargo was and found guilty of mishandling it's customers. I am seeking financial restitution for all of these fees and pain suffering.

  

  Business Response

  Date: 06/02/2025

  Hyundai Motor Finance (HMF) has contacted the customer on 6/2/2025, their concerns are being addressed and together we are working on a resolution.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

  

  Business Response

  Date: 05/29/2025

  Hyundai Motor Finance (HMF) has contacted the customer and a message was left on 5/29/2025 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.

• Initial Complaint

  Date:05/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought out my lease from *** ********************** and months later I am still in the process of applying to the California *** to transfer the title to my name. Per the California ***, I need *** ********************** to send a completed, signed Form REG 256 from the *** to my home address. These are the ***'s instructions in filling out line G on the attached form REG 256: "If taxes were paid to leasing company, must be stated on this form and signed by leasing company." I would also like *** ********************** to provide details about the other fees they collected. On May 8, I talked to *** ********************** customer service and they agreed to fill out Form REG 256. Since they don't give out their email address, I gave them the *** to download the form. I called again today to check up, and they told me on May 12 they mailed me several related documents, but they decided to create their own document rather than send the actual form from the **** The *** have told me they require Form REG 256 only, and if they don't hear from me in 10 days, they will close the application and I'll have to start from scratch. I've already mailed the originals of all the rest of the signed paperwork to the ***. Today, *** ********************** invited me to mail a hard copy of Form REG 256 to their headquarters in *****, *****, for them to fill out, but since they did not even try to contact me to inform that they were not sending me the required form, I can't rely on them to follow through.This is the second BBB complaint I've filed because of this lease buyout. I filed complaint #******** in March 2025 because *** ********************** did not deliver the original title transfer in the timely manner that had been promised by their customer service.

  

  Business Response

  Date: 05/30/2025

   Kia Finance America (KFA) has contacted the customer and was unable to leave a message on 5/30/2025 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.

  Customer Answer

  Date: 05/30/2025

  
  Better Business Bureau:
  

  I received the requested signed form in the mail. The information provided by the company was incorrect about the status of that form -- I had been told by their customer service they created their own form instead of the form required by the ****** but nevertheless, I am happy to have received the required form. As a side note, their claim that they attempted to contact me on May 30 is false and I have no incoming calls on my phone to prove it, so I still don't find them trustworthy! But all I needed was the signed form, so this complaint ID ******** can be closed.

  Regards,
  
  *** *****
  
   

  
  

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owed a $625 Gap refund from Hyundai from a 2020 Hyundai Santa Fe that i traded in. I have tried multiple times to collect from them and over the span of the last two months I have called three times. Each time they assured me i would get the check within 10 business days and when i would follow up they would say that it wasnt processed correctly. This last time that i called on 5/22 they told me they sent it to ***** unclaimed property but it is not there either. I would just like to get the check for the money that is owed to me.

  

  Business Response

  Date: 05/27/2025

  Hyundai Motor Finance (HMF) has contacted the customer on 5/27/2025, their concerns are being addressed and together we are working on a resolution.

  Customer Answer

  Date: 05/27/2025

  I cannot accept their response as a resolution until I receive the check they owe me. I was contacted today by somebody and assured me that they are processing the check and that it will be issued either on 5/29 or on 6/3. 
  

  They have been telling me the same thing for about two months now so I will not be content with a resolution until I have the check in my possession.
  

  Thank you

  

  Business Response

  Date: 05/30/2025

  
  Hyundai Motor Finance (HMF) has received the customers rebuttal response, and they have been contacted on 5/30/2025 to address the additional concerns they had. A voicemail was left, due to us being unable to connect. We are continuing to work with the customer on a resolution.

  Customer Answer

  Date: 06/04/2025

  I was contacted by ****** from Hyundai Motor Finance last week after the complaint was filed and he assured me that a check would be out in the mail by 5/29 or 6/3 the latest for my Gap refund. Today I was again contacted again by ****** advising me that they will no longer be sending me a check for my refund and that they have sent my information over to a third party for them to contact me within two months to help me with my refund. This is unacceptable since I have been requesting this check for over two months now. 

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from a dealer (not Hyundai) in 2018 in all cash. Hyundai has still not released the title they had in **. I have spoken with my county, state, NY State and Hyundai. I was told to email all information to Hyundai and they would release the title in the state they still have. Now they have not released it and no one will now help me.

  

  Business Response

  Date: 05/23/2025

  Hyundai Motor Finance (HMF) was unable to locate an account with the information provided.  Please provide a VIN or account number so that we may address their concerns.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an active duty military member who is being reassigned to *******, *****. I have submitted a request with Hyundai Motor Finance to receive an authorization letter that would allow me to ship my vehicle to *****. All required documents were sent and updated on 7 may 25 with a processing time frame up to 5 days. It is 21 May25, I have contacted the customer service several times 12, 15, 19& 21 may regarding the status of the letter, each time I have received the same response, the form is in review, we can only email the department for the letter we do not have a phone number for our vehicle transport center. Every agent has stated oh your account is not set up for auto pay (which is not correct, it is) then they later see it is. I feel as though I am being given the run around in order to receive the authorization letter.

  

  Business Response

  Date: 05/27/2025

  Hyundai Motor Finance (HMF) has contacted the customer on (5/27/2025), their concerns are being addressed and together we are working on a resolution.

  Customer Answer

  Date: 05/29/2025

  I was contacted on 27 May 25 by someone in corporate named ****** who stated the vehicle transportation team had 48hrs to respond to my request with a decision. However; once I attempted to contact ****** through a phone number she gave me she did not answer. In fact her phone has  was left off the hook and I received the busy signal for 3hrs. 

  

  Business Response

  Date: 06/02/2025

  Hyundai Motor Finance (HMF) has contacted the customer, and a message was left on 6/2/2025 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a lease from *** on 03/30/22 and have been trying to get the title switch over.I have contacted them numerous times requesting a sales tax letter and a Statement of Facts letter proving that I paid CA sales tax to them when I purchased the car. I keep getting the run around with them.

  

  Business Response

  Date: 05/22/2025

  Kia Finance America (KFA) has contacted the customer on 5/22/2025 their concerns are being addressed and together we are working on a resolution.

  Customer Answer

  Date: 05/23/2025

  I was contacted by ************* but I also feel that *** should be held accountable for the lack of communication for almost a month with no responses and only given the runaround. I have spent countless hours and time from work trying to resolve this and get them off my title so that I can be able to sell the vehicle.  Because of their non responsive actions I have to wait to sell my vehicle and and stuck with paying insurance for a vehicle that Im not driving until the title is changed and that I can prove that I paid sells taxes to them!!!

  

  Business Response

  Date: 05/27/2025

  Kia Finance America (KFA) responded to our customer's concerns via Phone on 05/27/2025 and provided them with a resolution.
  

  Customer Answer

  Date: 05/30/2025

  As I stated before I was indeed finally contacted by ************* but I also feel that *** should be held financially accountable for the lack of communication for almost a month with no responses and only given the runaround.

  I have spent countless hours and time from work trying to resolve this and get them off my title so that I can be able to sell the vehicle.  Because of their non responsive actions I have to wait to sell my vehicle and am stuck with paying insurance for a vehicle that Im not driving until the title is changed and that I can prove that I paid sells taxes to them!!! 

   

  I also now got quotes again through Carvana and CarMax to sell my car to them and both are way lower now because of the lapse in time the original offer expired!!

  At this point, I'm getting less for my car and have had to pay for insurance coverage for a car I am not driving. I expect some form of compensation for the inconvenience and the loss of money on my end. 

  I have the quotes if needed from April and the one from this week.

   

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HYUNDAI MOTOR FINANCE Date Opened: 09/19/2024 Account Number: XXXXXXXXXXXXXXXX I discovered another suspicious entry on my credit report under Hyundai Motor Finance. Similar to the previous case, I have never applied for or financed any vehicle or service through Hyundai Motor Finance. I have no business dealings or contact with this organization.This account was fraudulently opened using my personal information without authorization. I believe that this, too, is a result of identity theft. Its presence on my credit report has caused harm and is creating unwarranted financial stress and credit denial risks.FCRA Legal Basis:Under FCRA Section 611 [15 U.S.C. 1681i], I have the right to dispute any inaccurate or incomplete information in my credit report. The credit bureau must then conduct a reasonable reinvestigation and correct or delete the information found to be inaccurate or unverifiable.Additionally, per FCRA Section 605B, this fraudulent information must be blocked from my credit file once the necessary identity theft documentation is submitted.Enclosures (as required by FCRA 605B):Copy of my Identity Theft Report (filed at *****************)Copy of my government-issued photo ID Copy of proof of current residence (utility bill )I respectfully request that the BBB assist in:Promptly forwarding my complaint to Genesis Finance and Hyundai Motor Finance.Encouraging both companies to take immediate action to close these fraudulent accounts.Helping ensure that these accounts are blocked from all consumer reporting agencies as required by law.Supporting my efforts to restore my credit profile and protect my identity moving forward.Thank you for your time and attention to this urgent matter. I trust that the BBB will help uphold my consumer rights and protect me from the long-term damage caused by identity theft.

  

  Business Response

  Date: 05/28/2025

  Hyundai Motor Finance (HMF) has contacted the customer and a message was left on
  5/28/2025 to discuss their concern. We will follow up with the customer in 2
  business days from initial contact.
  

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed for bankruptcy in January, and during the proceedings, I was under the impression that the automatic stay relieved me from making payments while the case was ongoing. Additionally, the website did not display a balance throughout the bankruptcy ********** bankruptcy was discharged on May 6, 2025. When I logged into my account expecting to resume my regular $414 payment, I was surprised to find a balance of $1,900 and a notice that my vehicle is up for repossession.I have always appreciated the excellent service from your customer support team, but they have been unable to assist with this matter. I am reaching out to see if anything can be done to resolve this situation. I would appreciate any guidance or possible solutions to address this issue.Thank you for your time and assistance.

  

  Business Response

  Date: 05/23/2025

  Hyundai Motor Finance (HMF) responded to our customer's concerns via Phone on 5/23/2025 and provided them with a resolution.
  

  Customer Answer

  Date: 05/23/2025

  I indeed had a conversation. The conversation had no resolve. I did ask id repossession could be held off until 06/12/25, but have not received an answer yet. I was supposed to get a yes or no by the end of the day. 

  

  Business Response

  Date: 05/28/2025

  Hyundai Motor Finance (HMF) responded to our customer's concerns via Phone on 5/28/2025 and provided them with a resolution.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon turning in our lease to Hyundai, we submitted a receipt for the repairs to the damage listed by Hyundai upon their final inspection. A bill was subsequently received from Hyundai Motor Finance for the full amount not reflecting the amount repaired. A request was submitted to Hyundai Motor Finance to look into the documentation provided when the vehicle was turned in. They requested that a copy of said paperwork was to be mailed to ************** which was done and that I would receive a new revised bill. They instructed for me to pay that revised bill once received. This new bill was never received and multiple calls had to be made to request another. After many attempts, Hyundai Motor Finance finally emailed me a revised copy which was paid immediately the same day. It was later learned that Hyundai Motor Finance reported our account as delinquent to the credit agency. They then told me to submit a formal complaint to Hyundai Motor Finance which was immediately done. A determination was made by them over a month later that they decided they will not reverse the reporting. I then called them today and was informed that I could make a complaint to the credit agency and they would not be able to anything further to help. Hyundai Motor sent me an incorrect bill to begin with after properly providing the required receipts upon turn in. They then told me to pay the revised bill upon receipt of it which I had to request multiple times. They then decided to report my delay in paying the revised amount after I was instructed by them to pay upon receipt of the revised payment. I was told today by customer service representative ***** that I should have paid what I believed to be the correct amount right away before any investigation into my dispute was made. The only resolution I am looking for is a reversal of the reporting of my payment as delinquent.

  

  Business Response

  Date: 05/23/2025

  Hyundai Motor Finance (HMF) has contacted the customer and a message was left on 05/22/2025 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.