Complaints

This profile includes complaints for Hyundai Capital America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hyundai Capital America has 17 locations, listed below.

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• 

  Hyundai Capital America

  3161 Michelson Dr Ste 1900 Irvine, CA 92612-4418

  
• 

  Hyundai Capital America

  PO Box 20829 Fountain Valley, CA 92728-0829

  
• 

  Hyundai Motor Finance

  260 Interstate Circle NW Atlanta, GA 30339

• 

  Hyundai Capital America

  PO Box 78047 Phoenix, AZ 85062-8047

  
• 

  Hyundai Capital America

  P.O. Box 629027 El Dorado Hills, CA 95762

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with *** to resolved an issue regarding my lease payment. I purchased a wear and tear agreement for my lease. Upon lease termination, I was billed $104.47 for wear and tear. I asked them to remove the amount and they would not do it. They threatened to file an non pay on my credit report so I paid it. I want the $104.57 refunded to me.

  

  Business Response

  Date: 05/20/2024

  Kia Finance America (KFA) responded to our customer's concerns via Phone on (5/20/2024) and provided them with a resolution.

  Customer Answer

  Date: 05/21/2024

  There "Solution" was not refunding the money.  

  

  Business Response

  Date: 05/28/2024

  Kia Finance America (KFA) appreciates the customers response and the opportunity to review their concern once more. However, the customer has not provided any additional information that would change the outcome of our resolution.

• Initial Complaint

  Date:05/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1). I was refused auto insurance for Kia ****** Decided to trade vehicke in beginning of April as lease was coming due. Trade was completed @ 8 April ******) Since then we had received harassing calls everyday for 3 weeks. We told *** every call we no longer had the vehicle because of trade.3) I called and complained that I was mot going to make a payment on a vehicke I no longer had.4) We now received communications that our file was moved to collections. Now our credit is being negatively impacted.

  

  Business Response

  Date: 05/21/2024

  Kia Finance America (KFA) has received the customers rebuttal response, and they have been contacted on 05/21/2024 to address the additional concerns they had. We are continuing to work with the customer on a resolution.

  Customer Answer

  Date: 05/22/2024

      I did speak with **** who represented Hyundai.  **** could not provide any satisfactory reponses to my complaint, and attempted to deflect fault onto me. **** also stated that she was going to inform the BBB that the case was resolved, which is much different than the response she sent to the BBB.  
         She never stated her, nor Hyundai would continue to work with me to resolve my issue.  
      Additionally, after  I told her we were being harassed daily for overdue payment, she stated that since we never were considered overdue that should not have happened.  Yet My case was referred to collections.
  

   

  

  Business Response

  Date: 05/31/2024

  Kia Finance America (KFA) appreciates the customers response and the opportunity to review their concern once more. However, the customer has not provided any additional information that would change the outcome of our resolution.

  Customer Answer

  Date: 06/04/2024

  once again *** is blaming me for their continued failures. I was never asked to provide further information.  I have no desire to receive anymore harassing communications of any sort from this company. If they continue I will have no choice but to elevate my complaint. Rest assured if anyone asks me about customer servuce with ********************, *** or any affiliated businesses, I will tell the truth as I know it. Terrible!

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 Kia **** in early 2016 from ***************** and financed the vehicle with Kia Finance America.On April 20, 2022, I paid off my loan in full with Kia Finance America.On April 18, 2024, I realized I did not have my original Certificate of Title, so I went to the *** to request a duplicate Title. The *** indicated that Kia ********************** was still a lien holder on title and I would need Kia ********************** to request a duplicate title.I proceeded to ***************** (********) and was told that I needed to get a Lien Release from Kia Finance America in ***** and was given their number **************.I called Kia Finance America on April 18, 2024, and I requested a Lien Release. I was told that the Certificate of Title was sent to me in 2022, but they sent it to the wrong address, and it was returned to them. I gave them my correct address and asked that they expedite the Certificate of Title. They would not expedite and said that I needed to wait out 5-7 business days for processing. I never received the Lien Release in the 5-7 day timeframe, so I called Kia Finance America again for status. I was told that they will instead send me the original Certificate of Title and that it would take several more business days for processing and I should wait until May 4, 2024 for it and if I don't receive it by then, I could call to request a Lien Release. They said that it was mailed to me on April 24, 2024.I waited 13 days until May 7, but I never received the Certificate of Title. I called Kia Finance America the next morning on May 8th to request a **** Release and that I would like it expedited and faxed to me as soon as it has been issued. They assured me it would be faxed to me by May 16, 2024, however, I have not received the Lien Release via fax. On May 16, I called Kia ********************** for status and was told my Lien Release was processed and faxed to me on May 15, yet I have not received it. Kia ********************** is non-compliant in providing the Lien Release

  

  Business Response

  Date: 05/22/2024

  Kia Finance America (KFA) has contacted the customer on 5/22/2024, their concerns are being addressed and together we are working on a resolution.

  Customer Answer

  Date: 05/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****************************
  
   
  

• Initial Complaint

  Date:05/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After filling out skip a payment forms getting approved and received confirmation they still took out autopay. Instead of reversing the payment they will only mail a refund. Which defeats the whole skip a pay process to begin with. Do better.

  

  Business Response

  Date: 05/24/2024

  Hyundai Motor Finance (HMF) has contacted the customer, and a message was left on 5/24/2024 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai Motor Finance refuses to send title for auto paid off December 8, 2023 and **** released on December 9. Each time we call their customer service, we are hold for an hour. Tonight, after being on hold, the message said they were having problems and needed to end the call.Account holder is *********************

  

  Business Response

  Date: 05/20/2024

  Hyundai Motor Finance (HMF) has contacted the customer and a message was left on 5/20/24 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.

• Initial Complaint

  Date:05/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent Hyundai Motor finance a check for a payoff on a trade in of a cancelled deal. We requested a refund as the customer we sold a car to unwound their sale.We received the title later for the paid off vehicle and sent it back to Hyundai Motor Finance as they instructed us on 4-11-2024.So far I have called 6 times for our refund.

  

  Business Response

  Date: 05/20/2024

  Hyundai Motor Finance (HMF) was unable to locate an account with the information provided.  Please provide a VIN or account number so that we may address their concerns.

• Initial Complaint

  Date:05/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle lease was paid off in February of 2024 Multiple calls were made to Kia ********************** to obtain title to vehicle Kia ********************** sent (and admitted) they sent title to the wrong address Multiple follow up calls finally confirmed this and a supervisor promised to obtain a duplicate title A follow up call a month later confirmed that this in fact never happened Another supervisor then promised to look in to it but refused to provide a ticket or confirmation number Three months after paying off vehicle in full, I still have no title and no one at *** ********************** can tell me when or if I will get it I need to have Kia ********************** get me the title sent ASAP

  

  Business Response

  Date: 05/17/2024

  Kia Finance America (KFA) has contacted the customer and a message was left on 5/17/2024 to discuss their concern.We will follow up with the customer in 2 business days from initial contact.

  Customer Answer

  Date: 05/21/2024

  Business has contacted me and pledged to resolve the issue in 1-2 months.

  They have pledged to resolve several times in the past and have failed to do so I am still waiting to see if this time will be different. As of now, I will be on standby to see if it gets settled but it has not yet been completed.

   

  ***********************

  

  Business Response

  Date: 05/23/2024

  Kia Finance America (KFA) has contacted the customer on 5/23/24, their concerns are being addressed and together we are working on a resolution.

• Initial Complaint

  Date:05/14/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved from ****** to ****************. The week of March 11, which was the first week I arrived after the move, and I requested a title transfer from Hyundai Motor Finance through their website that week. I am still waiting for the title to be sent to ********** for processing, so I can register the title in my new state (**). The Hyundai Motor Finance website asked me for my DMV information, which it turns out was wrong. Kansas only uses DMV for driver's licenses. The ***************** of ******* handles all automobile titles, but instead of informing me of this, Hyundai cancelled my transfer request without notifying me. Meanwhile, I reached out to them for an update, and they "escalated" my request, again instead of informing me it had been cancelled. Finally, I found a ***42 form myself from the state of ******, filled out the title transfer request and several more weeks went by with no updates, only that it was "pending." No actions had been taken, and I was told there was no further action from my end (repeatedly). They finally told me my request had been cancelled when I spoke to a manager at Hyundai Motor Finance (titles division), and we started over again. Then I sent them (via email) a copy of the ***42 form that I found myself on March 28, 2024. Then almost another month went by (I called several more time) before I received the T4-42 form in the mail, notarized by them. I drove it over to the Washington title agency, and they signed and faxed the request back to Hyundai. Instead of sending this to ******, they requested a release of the title to them. So that's what Kansas did.I'm still waiting for the title. They tell me they haven't received it, but KS ***** of revenue sent it on April 24. It's now been 2 months! My Kansas registration is due in June, and I don't live there anymore. The title is now "in limbo" waiting to be processed by Hyundai Motor Finance. This has been a horrible process with little to no action taken from their end.

• Initial Complaint

  Date:05/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Husband (*********************) died in April 2022 with a car loan to HMF. We were both on loan, title and registration and I have paid $540/mo on the loan, a month ahead since his death. Contacted HMF June ************************** DMV as lienholder to have husband removed from title. I wished to sell the car and needed a clear title. Ended up not selling car and in Jan 2024 received notice from DMV that registration is expiring and could not be renewed because husband was on title. Called HMF, informed they were waiting for the death certificate (I had not been contacted since June 2022, thought matter was resolved). Provided document again. February 2024, still cant renew registration. Cant log in to HMF account. Contact HMF who tells me they deleted online account because owner is deceased. Inform them I am coowner, they check records and make me a new account. Inform me they are waiting for a copy of the ** for the other *************************. They had deleted husband and put my name twice and sought ** for the second *************************. Inform them there is one *************************, have second ************************* removed. March, still cant renew. Theyve sent something incorrect to dmv and it is returned. I implore them to get this right, quickly, as reg is expiring 3/31/24. Am assured it will be expedited and will go out fed ex within the week. DMV received it 3 weeks later via regular **** mail, wait for them to process it, title was sent incomplete and returned to HMF. End of April, call HMF and am informed they have the corrections and are waiting for a check for $17 from me made out to VA DMV. Mailed check 4/29. Have called HMF 3 times, been assured its been escalated to corporate care team, but corrected title has not yet been returned to DMV. Husband cant be first account holder to die. HMF has no sense of urgency or compassion. I have not been contacted once, have to call to find out each issue. I cant drive the car (expired tags), pay off loan and get the title or sell the car

  Customer Answer

  Date: 05/20/2024

  No financial compensation. The $ on grievance is the loan payments I have made since the date I requested the title change. #1 I am seeking the completion of my title request to remove my deceased husband's name, and leave mine on the document, from June 2022.  Found out when I called in January 2024, after *** could not renew my registration due to my husband remaining on the title that HMF was waiting for a copy of the death certificate. I had never been contacted. Since January 2024 it has been 5 months (so far) of errors - deleting my online account, adding ************************* again as a second person on the title and waiting for the "other" ***************************** ID, incorrectly/incompletely submitting the title change to VA ***, waiting for my check for $17 to the *** before proceeding - the list is long. My check was mailed 4/29 and received 5/10 but the corrected paperwork has yet to be sent to ***. Through all of this, HMF has not contacted me one time to notify me of these issues. My husband died in April 2022 and removing his name from a title that I was on (it is not in probate) should take 30 days or less, not 2 years. My registration expired 3/31/24 and there is absolutely no sense of urgency or customer service at HMF. #2 I am seeking process improvement at HMF for title changes. Online account has extremely limited functionality and when you call customer service, it says "must speak to an agent". Request proactive communication each step of the way rather than customer having to call to find out status. When HMF says they have assigned the case to customer care and expedited, actually do that, rather than taking the standard 30 days to try again. Title change for any owner should not take 2 years, especially for those who have suffered a loss and are co owners of the vehicle. During the process you cannot sell the car, update the registration, or clear the loan so are just stuck paying monthly with no ability to do anything else. 

  

  Business Response

  Date: 05/24/2024

  Hyundai Motor Finance (HMF) has contacted the customer and a message was left on 5/24/2024 to discuss their concern. We will follow up with the customer in 2 business days from initial contact.

• Initial Complaint

  Date:05/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently disputed a fraudulent account that appeared on my credit report from this company. it was removed and now I see it reappeared on my credit report. Since the first incident I have been regularly checking my report and seen this reappear. I did not give written consent or inquire this account. If proof of be giving written consent for this fraudulent account by law this items needs to be removed immediately. Please do your due diligence and follow the law. Account number ****** for the amount of $8628

  

  Business Response

  Date: 05/10/2024

  Hyundai Motor Finance (HMF) has contacted the customer on (5/10/2024), their concerns are being addressed and together we are working on a resolution.