Complaints

This profile includes complaints for Vizio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vizio

  39 Tesla Irvine, CA 92618-4603

  
• 

  Vizio

  800 Stevens Port Dr Dakota Dunes, SD 57049-5005

• 

  Vizio

  175 West Jackson Blvd. Suite 1700 Chicago, IL 60604-2816

• 

  Vizio

  800 Steven Port Dr Dakota Dunes, SD 57049

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Vizio 75 inch ** in December 2019, then purchased a Vizio sound bar soon after. After researching the web for this letter, I've learned there are more issue with the ** and Sound bar than I thought. I also noticed that Vizio has settled a class action law suit in 2021 for issues that sound similar to what happened here. (** shuts off, disconnects from the internet, remote dies, sound bar and tv do not produce sound....). I contacted Vizio in June via online service request. Never received a response. I spoke with rep regarding the initial issue which is darkening or clouding of one half of the screen. According to my research this appears to be a frequent issue for Vizio. Prior to my call I spent several hours on the internet and at Vizio service site to determine what the issue was and how to fix it. The rep told me to turn the tv off and on. Then said reset it. And that was all. I asked the rep if anyone had ever been successful removing the cloud by turning the tv on and off or resting with him on the line. He avoided the question and I asked again several times until he admitted no. Even though my tv is over 2 years old and not in warranty, I believe it is expected when a tv is bought it will last more than 3, 5 or even 10 years. Complaint after complaint can be found on the internet regarding this issue with Vizio. The consumer should not be sold a product that is planned to fail the day after the warranty is up. A manufacturer also has a duty to disclose defects when the defect goes to the central functioning of a product. Clearly being able to hear the tv, change the channel and see the picture are central functions. These seem to be standard issues for Vizio.I would be interested to know how many BBB complaints are out on Vizio? Resolution: I would really like a refund, but am willing to take replacements. If Vizio does not work this out, I have no choice but to take my story to the internet. Starting with ******* where it was purchased.

  

  Business Response

  Date: 09/16/2022

  Dear Better Business Bureau Representative:
  
  VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB)notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer.  ******************** has been unable to reach the customer regarding this matter. 
  
  Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer.  At ********************, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.  
  
  Sincerely,
  VIZIO, ****

  Customer Answer

  Date: 09/19/2022

  I received voice message from ***** at Vizio. I returned his call and left a message. He has not responded. This issue is not resolved.

  

  Business Response

  Date: 09/26/2022

  Dear Better Business Bureau Representative:
  
  VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number 18006346 . As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has been out of warranty by approximately 1 year 8 months.  A copy of VIZIOs warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction ******************** has offered the customer r a rebate to help assist with the replacement of their VIZIO television. This is the only offer VIZIO is able to make at this time.
  
  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.  
  
  Sincerely,
  
  VIZIO, ****

  Customer Answer

  Date: 10/05/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the only resolution offered is better than nothing. My opinion stands and courts do agree that manufacturers are responsible for known issues. This is certainly a known issue and I have made confirmation of such with this BBB complaint. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Own a VIZIO television that is currently under warranty, they do not dispute this. The television simply stopped working, and I was told that Vizio was going to send me a new TV. This was three weeks ago and the new TV has yet to ship, let alone arrive. I've called them numerous times. Even though I was initially told the order would take ***** hours to process, they are now telling me that "inventory issues" are holding up the shipment of my replacement product. What I've asked them to do at this point is either to ship my replacement immediately or, if they truly cannot do that, to issue me a refund in the amount of the model they stated they were sending to me (V585-J01, roughly $400, based on various retailer that sell this Vizio product.) When I bought this product, I did so with the understanding that, should I need it, the warranty would not only be honored, but done so in A TIMELY FASHION.

  

  Business Response

  Date: 09/14/2022

  Dear Better Business Bureau Representative:
  
  VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty.  VIZIO has contacted this customer and is working on a resolution with the customer.  A copy of ********************* warranty can be viewed online at http://www.vizio.com/warranty. VIZIO considers this matter closed.
  
  At VIZIO,the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.  
  
  Sincerely,
  VIZIO, ****

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Vizio ** from Target May 5, 2022 for $323.24, on June 28th the ** went out, there was no damage done to the ** to make it go out so I called Vizio since a warranty was included, after several hours on the phone with tech support trying to figure out an issue, a pre-paid label to return the ** for repairs was sent to me and I was told I would receive a replacement **. I was never sent a tracking number for the replacement but according to *** tracking #1ZA846V80392295263 the ** I sent back arrived August 11th successfully. I have yet to receive the replacement and spoke with a representative today that states they have the replacement and do not know how it was rerouted back to the sender. I was not offered any resolve other than someone may call me in 1-2 days to discuss this situation yet again but no remedy to the issue was offered. I am requesting a full refund for the ** since they have both the ** I originally purchased and the replacement that was supposedly sent to me but got rerouted. I spoke with *********** who was very rude and condescending, after explaining the resolve they offered wasn't acceptable he insisted nothing else would be done and hung up. I have no emails and they are not truthful when stating they resolved this issue with me. I have not received a call, email, or refund pertaining to this issue. Nothing was resolved!

  

  Business Response

  Date: 09/09/2022

  Dear Better Business Bureau Representative:
  
  VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty.  VIZIO has contacted this customer and is working on a resolution with the customer.  A copy of ********************* warranty can be viewed online at http://www.vizio.com/warranty. VIZIO considers this matter closed.
  
  At VIZIO,the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.  
  
  Sincerely,
  VIZIO, ****

  Customer Answer

  Date: 09/09/2022

  No one has called and tried to resolve anything with me and the case is closed because false information given by **** since the call was not friendly. I have not received any correspondence nor shipment, as I explained several times I do not want the replacement, I want a full refund for the original TV purchased at Target for $323.24 that went out within 2 months, there is no need to send anything other than a check or gift card in the amount for the original purchase. 

  

  Business Response

  Date: 09/16/2022

  Dear Better Business Bureau Representative:
  
  VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty.  VIZIO has contacted this customer and is working on a resolution with the customer.  A copy of ********************* warranty can be viewed online at http://www.vizio.com/warranty. VIZIO considers this matter closed.
  
  At VIZIO,the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.  
  
  Sincerely,
  VIZIO, ****

  Customer Answer

  Date: 09/23/2022

  No one has reached out to me pertaining this case, I have yet to receive a call, email, or anything in the mail resolving this issue. It has been months and at this point I feel whatever is stated in the original warranty is void as they did not uphold their end of the agreement. 

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Vizio ** a few months ago it has been working fine. For the last few days it has not worked due to an update the company put out. I have went step by step and nothing changes. I then contacted customer support and the 1st agent who tried to help just gave me the run around. I tried again and said I just want my tv to work if it cant I want another tv or a different brand. This agents response was take it back to the store because it isnt his problem. The ** functions outside of the fact I cant use it online which was the whole point of me purchasing the **. The fact that I can not preform the basic functions of the device and their response has been nonchalant at best makes it feel like they got my money now scram and if the ** doesnt work then go buy another.

  

  Business Response

  Date: 09/14/2022

  Dear Better Business Bureau Representative:
  
  VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty.  VIZIO has contacted this customer and is working on a resolution with the customer.  A copy of ********************* warranty can be viewed online at http://www.vizio.com/warranty. VIZIO considers this matter closed.
  
  At VIZIO,the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.  
  
  Sincerely,
  VIZIO, ****

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a 65 Vizio OLED Television on 11/30 2020. It was picked up on 12/2020. In May of 2021, it was stored because I had renovations in my house. It was well wrapped because it was an expensive item. I had it placed in its previous location 3 weeks ago and was able to reconnect to the Wi-Fi (FIOS), had sound, but the picture quality was not great. I was able to watch a few tv shows before the screen became darker and the sound could no longer be controlled by the remotes.I called the VIZIO support line and went through an 1.5 hours of tasks as required by their protocol. I had reached the foreign support center since it was after 7 pm. After exhausting the protocol, the tech asked to gain access to my internet service so she could send a signal to the ** to restore it to its factory settings. The ** went black completely and there was no sound or picture. She had a manager take over the call because now I was upset that ** was not working at all. They offered an ITI service free of charge. The tech who came and replaced two parts but not the motherboard. He was surprised that that was not replaced. I followed up with inquiries about the television and Vizios next actions. I received a call by a manager and was told that I could only get a $400 rebate on a $1500+ ** set. I let the manager know that I expected a replacement of the television since it completely stopped working after they had reset the tv and replaced 2 parts. He declined that request. Given that it was purchased at Best Buy, I called the Geek Squad for advice. They suggested that it sounded like the motherboard was fried when they sent the signal to the tv. I received that opinion from two separate Geek Squad techs. I then followed up with the BBB as recommended by Geek Squad. In feel strongly that the tv was damaged by the refresh signal or whatever was sent and that Vizio should stand by their customer service and their products. I would like a replacement tv. Thank you.

  

  Business Response

  Date: 09/12/2022

  Dear Better Business Bureau Representative:
  
  VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that VIZIO has determined that the VIZIO ** in question in this complaint has been out of warranty by approximately 1 year and 9 months.  A copy of VIZIOs warranty can be viewed online at http://www.vizio.com/warranty.  The VIZIO representative determined the ** was experiencing an issue that is more economical to replace than repair. The VIZIO representative offered the customer a courtesy replacement ******************** **. The customer has accepted this offer.  
  
  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.  
  
  Sincerely,
  
  VIZIO, ****

• Initial Complaint

  Date:09/05/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I performed soft resets to my tv several times because the device froze up. Having to do so was annoying but not as frustrating as the latest issue. Around September 1, 2022, SmartCast updated on the device and since then the tv has cycled through the following errors - turned off every minute or so, looped the SmartCast setup menu, had no audio or menu controls, showed a reddish overlay on the display. It is obvious there was a bad update from SmartCast recently, but Vizio has been silent through it all. No notice about the issue appears on their website or social media accounts. Employees answering direct messages on social media have offered only futile suggestions at their convenience. After performing two factory resets, I want my money back. The tv cost $228 before 10% tax at **** Club. The total cost was $250.80. I will not continue to troubleshoot the device to enjoy it.

  

  Business Response

  Date: 09/09/2022

  Dear Better Business Bureau Representative:
  
  VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty.  VIZIO has contacted this customer and is working on a resolution with the customer.  A copy of ********************* warranty can be viewed online at http://www.vizio.com/warranty. VIZIO considers this matter closed.
  
  At VIZIO,the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.  
  
  Sincerely,
  VIZIO, ****

  Customer Answer

  Date: 09/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response and spoke with a representative regarding the issue. My device is currently working again. I consider this complaint resolved.
  
  Thank you, 

   

  
  
  Amberetta *******
  
   

  
  

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Vizio television via the amazon website on July 4, 2020. In less than a month from installation, the screen starting having streaks and the wifi wouldnt connect with the smart tv. I spent a lot of hours with their tech team to reset and it appeared to get the device working ok. Now two years later, I have vertical lines across the entire tv and it is no longer usable. I cant file complain with amazon because two year window has passed and I cant get a new tv with Vizio who only puts a one year warranty. Its ridiculous to sell an expensive device with such bad manufacture guarantees and faulty product. Its a waste of my hard earned money and time to have to deal with this.

  

  Business Response

  Date: 09/10/2022

  Dear Better Business Bureau Representative:
  
  VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that VIZIO has determined that the VIZIO ** in question in this complaint has been out of warranty by approximately 1 year and 3 months.  A copy of VIZIOs warranty can be viewed online at http://www.vizio.com/warranty.  The VIZIO representative determined the ** was experiencing an issue that is more economical to replace than repair. The VIZIO representative offered the customer a rebate towards the purchase of a new VIZIO **. The customer has accepted this offer.  
  
  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.  
  
  Sincerely,
  
  VIZIO, ****

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Vizio ** (serial number **************** from Target on November 23, 2021. The ** has stopped working, and I went through 2 troubleshooting calls with the company on September 4. Neither call resolved the issue. As the ** is within Vizio's 1 year warranty, I requested a replacement device. I was instructed to upload my receipt to a Vizio site and wait 1-2 business days for a the ****************** to call me and EITHER replace my device or speak to a technician to try and troubleshoot AGAIN. When I attempted to upload my receipt (attached) to the Vizio website, it crashed. When I informed the 2nd agent that I could not provide a receipt on the website and that if he could not initiate a device replacement today, I would be forced to file a complaint, he put me on an indefinite hold. The line is still active, after 1 hour and 7 minutes on the line. I have already spend in excess of 2 hours on the phone with Vizio and would like them to honor their ** warranty and issue a full refund for my purchase of $249.99.

  

  Business Response

  Date: 09/10/2022

  Dear Better Business Bureau Representative:
  
  VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty.  VIZIO has contacted this customer and is working on a resolution with the customer.  A copy of ********************* warranty can be viewed online at http://www.vizio.com/warranty. VIZIO considers this matter closed.
  
  At VIZIO,the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.  
  
  Sincerely,
  VIZIO, ****

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a tv from Target 11/23/2021 by Vizio which stopped working. After a dozen troubleshooting steps it was determined the tv is defective. They are not issuing a replacement even thought the tv is clearly within their one year warranty. The customer service **** **** was unable to correct the problem after three phone calls and several hours of frustrating steps. He claimed he was sending an email to upload our receipt but it never arrived. He claimed that a replacement could be sent but never initiated the process. He was informed that a complaint would be filed with the BBB. Vizio tv purchased date 11/23/2021 Model# D40f-J09 Serial# *************

  

  Business Response

  Date: 09/10/2022

  Dear Better Business Bureau Representative:
  
  VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty.  VIZIO has contacted this customer and is working on a resolution with the customer.  A copy of ********************* warranty can be viewed online at http://www.vizio.com/warranty. VIZIO considers this matter closed.
  
  At VIZIO,the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/ for information and assistance.  
  
  Sincerely,
  VIZIO, ****

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Vizio for my 80 year old parents because the tv was broke(1st picture). Vizio sent out a replacement tv not a brand new one. That tv was received and it was very visible that it had a crack right up the middle. I contacted them on August 19 to report the broken tv. They stated that my parents could not receive there money back because that is the policy. On September 1st I was told that the tv is on back order, and they have to wait. So ******************** on TV #4 my parents are sitting in the house without a tv. We have the warranty insurance with Allstate, but was told we were unable to utilize it because it is still under vizio. They did not give them a credit to go and purchase another one, we have to wait for them to send a refurbished one from the warehouse.

  

  Business Response

  Date: 09/05/2022

  Dear Better Business Bureau Representative:
  
  VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
  
  Please be advised that VIZIO has been in contact with the customer to let them know their replacement VIZIO television is on its way and will arrive this week. Therefore, VIZIO considers this matter closed.
  
  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://support.vizio.com/for information and assistance.  
  
  Sincerely,
  VIZIO, ****

  Customer Answer

  Date: 09/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************