Complaints
This profile includes complaints for Vizio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 304 total complaints in the last 3 years.
- 87 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Visos forced firmware update that has screwed up my tv controls that has my tv doing all kinds of weird things to the point i cannot use it!
Business Response
Date: 09/19/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has been out of warranty for over 2 years. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO TV. The customer has declined this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ***Initial Complaint
Date:09/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vizio promised me a refund on a TV. I have a verbal contract with them for $150. They refused to pay when I contacted them a second time. They told me to get the receipt. I did and they refused to pay. I need my moneyBusiness Response
Date: 09/17/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:09/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The TV will not connect to the wifi. They say it is the internet connection. I promise it is not.Business Response
Date: 09/09/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has been out of warranty for over 10 years. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO TV. The customer has declined this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO******Initial Complaint
Date:08/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The other day I was watching TV on my 75 inch Vizio Tv and randomly part of the screen popped out causing the whole screen to glitch and part of it to crack. It looked like something under the screen came undone and made the screen pop out and giving pressure to other spots causing it to crack. I contacted Vizio support and sent them my receipt and pictures of the TV and explained what happened and immediately they went into saying it was my fault bc there is a crack but the external screen is smooth and no cracks or scratches its all internal but instead of listening I was transferred to the manager **** who was extremely Rude and was just calling me a liar and saying I threw something at it when I did not. All I was seeking is to use the warranty that I was given when I bought the TV to get it repaired for I still had a tv to use without spending all the money a tv cost but in return I was belittled and was treated so poorly but everyone and no one wanted to help resolve the issue instead they blamed it on me and ended the communication.Business Response
Date: 09/02/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIOs warranty. A copy of VIZIOs warranty can be viewed online at ****************************************************; In the interest of providing customer satisfaction ******************** has offered the customer a rebate off a new ******************** product. The customer refused the offer. This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 09/04/2025
the tv was NOT damaged by me or anything I did the panel looks like it was not installed properly and can off causing it to crack from pressure I dont understand how thats not a manufactured error other than Vizio wanting to avoid the cost of satisfying a customer when they are at fault? Im not asking for a new tv I just need this one repaired or a coupon to replace it or something to help in this situation but saying its my fault is outrageous as a companyBusiness Response
Date: 09/05/2025
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIOs warranty. A copy of VIZIOs warranty can be viewed online at ****************************************************; In the interest of providing customer satisfaction ******************** has offered the customer a rebate off a new ******************** product. The customer refused the offer. This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 09/05/2025
I was never offered a rebate off a new TV thats pretty much what I was asking for? How do I go about that?Initial Complaint
Date:08/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 50" Vizio television Dec 14 2024 from BJ warehouse, the price was $195.96 the television stop working, I have spoken to the Vizio people many times sent them all the information they have asked for but every time I speak to them they ask for the same information over and over again, they have promised me my refund for the television is still under warranty. I call them over and over with no results. Even though they say they will refund my money they are not. The last customer service person kept telling me that I purchased the television in ******** for which I informed him that I didn'tBusiness Response
Date: 09/02/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:08/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Vizio M55-C2 ******** (Serial No. **************** for about $600. It was sold and advertised as a ******** with built-in apps such as ******** Hulu, and others.Vizio has now notified customers that the Yahoo-based ******** platform will be discontinued in September 2025. This will permanently disable the built-in apps, which were the main feature I purchased the TV for, while the hardware itself continues to work.When I contacted Vizio support, I was told:There will be no software update to keep the apps functional.There is no trade-in, compensation, or discount program offered to affected customers.Supervisors are only available by phone, so no written escalation or resolution could be provided.This leaves customers like me with a product that no longer provides the Smart features we paid for. Instead of honoring the purchase value, Vizio is pushing customers toward buying new TVs or external devices.Resolution Requested:I am asking Vizio to either:1.Continue supporting the ******** apps on this model, or 2.Provide a trade-in or discount program toward a new model with current smart features.This would be a fair resolution that prevents customers from being left with a dumb TV after paying for ******** functionality.Business Response
Date: 08/25/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has been out of warranty for over 4 years. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO TV. The customer has declined this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO******Initial Complaint
Date:08/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a 65 QLED screen tv in 2021. Screen went blank and I'm being told the tv needs to be replaced. I paid near $900 for this tv and have been with the Vizio brand for 20+ years. I expect some sort of help other than being given two troubleshoot options and then being told that I need a new tv.Business Response
Date: 08/25/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, Inc.Initial Complaint
Date:08/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vizio tv has suddenly started showing ads if I don't interact with the home screen for more than 5 minutes. I have never agreed to this. I have paid full price for this tv 5 years ago and I certainly did want to have ads on it, this is a huge breach of my peace.Business Response
Date: 08/20/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is regarding an update the VIZIO TV received. VIZIO has contacted this customer and has determined the TV is working as expected after the update. VIZIO has offered to walk the customer through how to operate the TV with the new update.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:08/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Vizio television in August of 2024. After a few weeks, the optical sound port fell out and I taped it back in. In late July, the video from the **** ports dropped in and out. The TV was still under warranty so I called in a claim. I was told they would ship parts and schedule a repair. A few days later, the TV would not even power on. I called to update them and was told to let the technician know. The technician came out and said that he was unable to repair the television. He put a new power supply in and blew the screen. He said he would report back to Vizio and to give it 3-5 days. After a week, I called Vizio and they thought the TV had been repaired! I was put on hold and then told they couldnt do anything because it was the result of an impact. When I escalated the claim, I was told that I waited too long! It was exactly 7 days. They do everything possible to avoid any responsibility or accountability for their lousy product. Their warranty is lip service only.Business Response
Date: 08/20/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has reached out to the customer and asked the customer to provide further information. ******************** is waiting to receive these items.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 08/20/2025
The business has been contacted and relevant information has been exchanged. Vizio continues to deny any responsibility and continues to make false statements and accuse myself, my wife, and the repair technician of lying. They refuse to take any responsibility and have treated my wife and I as liars.Business Response
Date: 08/29/2025
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has reached out to the customer and asked the customer to provide further information. ******************** is waiting to receive these items.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO******Customer Answer
Date: 09/02/2025
Vizio has continued to claim that my wife and I are liars and will not let off without video evidence. Essentially, they are allowed to do what they want and wont flinch unless you have something that could get them in trouble. Unbelievable behavior.Initial Complaint
Date:08/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Vizio ******* less than a year ago that has been having multiple issues over the span of several months. The issues are intermittent and I went through troubleshooting with Vizio and they setup for in home repair. After waiting for parts to be ordered and the repair to be setup, the repair service did not have service times that agreed with my availability, so they closed the repair ticket. I then contacted Vizio executive team and after a few emails back and forth explaining the issue, I was contacted by phone and offered a refurbished replacement. I agreed and waited almost 2 more weeks for the replacement. The company set up for in home replacement a week after the tv arrived in my town, and sent an email that they would contact me 30 minutes before attempting delivery. The day of delivery they rang my doorbell and called me stating they were outside. I informed them I wasn't home and was expecting a 30 minute window to ensure I was home. They said they were leaving and if I wanted to setup a new appointment time it wouldn't be in the next week or even 2 weeks! I then contacted the executive team and asked for someone higher up. Both the previous executive member and the higher up stated they could request a refund as the replacement wasn't successfully. After 3 more days I was contacted and told the only option was for me to continue contacting the company to replace my tv, although they already said it would take a couple weeks to attempt redelivery. This was the last communication I had from the lady ****** from the executive office. I have emails from **** stating a refund could be offered if the replacement didn't work out and ****** also stated she would request a refund, now I'm being told to just continue trying for the replacement. VIZIO ***************** Service Request has been created. Service Request #: OSS3743458Business Response
Date: 08/15/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****
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